Total 3 Full-time Junior Executive service operations manager job vacancies in Indonesia

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

People are at the heart of everything we do. As our People Operations Assistant, you will be a champion of Love, Bonito’s culture and values and will play an integral role in spearheading the employee lifecycle globally. 

As a member of our Global Shared Service team, you will be reporting and working closely with our People Operations Manager to play a crucial role in supporting the People Operations team by managing the employee lifecycle, providing responsive support to employee inquiries, and maintaining HR systems. This role ensures that HR processes run smoothly and that employees receive timely assistance throughout their journey with the organisation.

Main Responsibilities

Employee Lifecycle Management:

• Assist in coordinating and executing all stages of the employee lifecycle, including onboarding, transitions, and offboarding.
• Ensure all employee records are accurately maintained and updated in HR systems.
• Support the execution of onboarding and orientation programs to help new employees integrate into the organization.

Employee Inquiries and Support:

• Serve as the first point of contact for employee inquiries related to HR policies, benefits, and other HR-related matters.
• Provide prompt and accurate responses to employee questions and concerns, escalating issues as necessary.
• Maintain a high level of customer service, ensuring a positive experience for all employees seeking assistance.

HR Systems Maintenance:

• Maintain and update HR systems with accurate employee data, including new hires, changes, and terminations.
• Monitor system performance and troubleshoot issues to ensure seamless operation.
• Assist in the implementation and testing of system updates or new HR technologies.

Documentation and Compliance:

• Ensure all HR documentation is up to date and compliant with legal and company policies.
• Assist in the preparation of reports and data analysis for the People Operations team.
• Support audit processes by providing accurate and timely information.

Administrative Support:

• Provide general administrative support to the People Operations Executive and the wider HR team.
• Assist with scheduling meetings, preparing documents, and coordinating HR events or programs.
• Manage HR-related communications, ensuring that all stakeholders are informed of relevant updates and changes.

Requirements & Experiences :

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
• 1+ year of experience in an HR support or administrative role.
• Proficiency in HR software and systems.
• Excellent written and verbal communication skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of our internal stakeholders.
• High attention to detail and a commitment to accuracy.
• Proven team player and have the ability to communicate effectively. 
• Experience in project coordination, or other document management or administrative experience in a fast paced, customer-centric environment.
• Ability to approach problems flexibly and demonstrate creativity in solving them. 
• Has an insatiable desire to provide best-in-class employee experience. 
• Good understanding of Employment Act and other relevant employee government legislations as applicable to the workplace. 
  

What you should be :

• An LB culture champion with a deep understanding of the LB brand, unique proposition, and vision.
• A charismatic, trustworthy, and relatable team player. 
• A high degree of professionalism, judgment, and discretion. 
• Extremely meticulous to a fault! 
• A genuine curiosity to know how things work and how to make them better. 
• A growth mindset and desire to constantly iterate, improve, and upskill oneself. 
• Excellent judgment and an ability to think beyond and for the long-term.
• A passion and knack for problem solving and thinking ‘out of the box’ and coming up with solutions that are scalable and cost-efficient. 
• Exceptional communication skills; able to present ideas; and build strong relationships with stakeholders across all functions and levels.
• Strong collaborative attitude.

Help tackle climate change by providing excellent operational support to our growing global team.  

Ember are looking for a passionate, self-motivated individual with an interest in providing excellent finance, administration, event and internal communications support to join our busy operations team in this newly-created post.  This will be a varied role that will suit someone who is excited about helping us develop our internal operations and support a growing international team. 

The role

Ember is an independent, not-for-profit energy think tank that aims to accelerate the clean energy transition with data and policy. We gather, curate and analyse data on the power sector and coal mine methane emissions, and use our findings to improve energy and climate policy.

Ember has gone through impressive growth and has won major improvements to energy policy around the world. Now as we grow further, we’re building a professional organisation that can continue to move fast and have an even greater impact in tackling the climate crisis.

As a remote-first organisation, with colleagues based across Asia and Europe, you will play an important part in developing and implementing our internal processes to enable everyone to achieve their full potential. The Operations team provides a strong foundation to the rest of Ember, and our work covers finance and fundraising, people and HR support, project management, donor relations, impact reporting, and systems to support the smooth running of the organisation.

With the support of senior operations colleagues your role will involve a wide range of duties to ensure the smooth running of Ember particularly with financial admin, office and IT management, logistics and internal communications.

The ideal candidate for this role should be a good all-rounder, happy and willing to get stuck in where needed; not led by bureaucracy but by creativity and possibility.

Responsibilities

Finance & grant administration:

• Work with finance staff to ensure accurate and timely processing of employee compensation, including addressing pay/ expense-related questions or concerns; and supporting with tracking of invoices and monthly reconciliations
• Work with finance, donor relations and project staff to support contracting and record keeping for grant administration

Office management and logistical support

• Support with office management/contracts with co-working spaces, meeting room bookings and other ad hoc office needs
• Support with IT/tech set up (onboarding & offboarding to gmail, slack, other relevant tools such as CRM database)
• Support with tracking assets, equipment and software usage
• Maintaining Ember filing systems and supporting team with GDPR/data protection compliance
• Support with license/subscription renewals as necessary
• Support to develop/maintain ‘how to guides’ and handbook (such as travel booking, expenses, etc)

Internal/external communications

• Coordinating internal comms updates e.g. team news
• Admin and event organisation support to face-to-face and virtual team meetings (inc. our Advisory board)
• Updates to relevant pages on the Ember website (such as people, careers, impact, funding etc.) and creating relevant social media posts as appropriate.

Other

• General admin support to Ops team, including the collection and reporting on data such as tracking KPIs, survey responses etc.
• Ad-hoc project administration support to our flagship reports such as the Global Electricity Review.

Must have

• Graduate level or with demonstrable experience in a similar role
• A great team player with a solution focused, ‘can do’ attitude.
• Self driven and proactive, able to prioritise own workload and gain satisfaction from getting the job done to a high standard, and also able to operate well in a team based remotely.
• Excellent organisational and coordination skills, experience of juggling multiple tasks or projects and working to tight deadlines
• Great attention to detail and can be trusted to handle confidential and sensitive information
• Good written and verbal communication skills
• Great level of computer literacy with experience of working with different IT systems and data
• A flexible and adaptable approach to work
• A passion for climate change/ clean energy

Nice to have

• Previous experience working with teams remotely
• Previous experience of working with start-ups and fast growing organisations
• Experience of project administration e.g. updating Gantt charts, risk registers.
• Experience of using AI and new technologies to automate processes

We are especially keen to encourage applications from people underrepresented in climate change analysis and campaigning. Climate change is a race issue, a class issue, and a gender issue. We welcome applicants with lived experiences of these issues.

Salary: £31,000 - £37,260 GBP. Salaries may be adjusted depending on a location cost of living formula, but will not be below 75% of advertised figure.

Contract: Full time (but only working 9 days every fortnight with no reduction in pay), permanent subject to a 3 month probationary period. For employees based outside of the UK, a local payroll contract is available, dependent on the country.

Further benefits: We offer a competitive benefits package, including:

We operate a nine-day fortnight meaning our full-time staff are given every other Friday off work with no reduction in pay

• 25 days holiday, plus UK bank holidays (unless local statutory minimums are higher)
• For each year that you're part of the team at Ember you'll receive an additional day of holiday, up to a maximum of 5 additional days.
• Generous paid maternity and paternity leave
• Flexible working conditions, including the opportunity for part-time work and home working.
• Access to a local working space can be arranged
• Free annual eye tests
• Access to a counselling service
• Funding and allocated time for your training and development
• Paid volunteer day
• Two paid days off to enable low carbon travel
• Time off to donate blood
• Season Ticket loan

About Ember

Ember is an independent, not-for-profit energy think tank that aims to accelerate the clean energy transition with data and policy. We gather, curate and analyse data on the power sector and coal mine methane emissions, and use our findings to improve energy and climate policy.

See our work at www.ember-climate.org and https://twitter.com/EmberClimate