Total 203 service operations manager job vacancies in Balikpapan, Balikpapan City

About the role

As our next Partnership Investment Analyst, you will support business team to perform service operations to individual lenders. You will also work alongside other analysts as well as other function whom will be focusing on maintaining service quality, SLA resulting to lenders satisfaction leve

Responsibilities

• Gain a deep understanding of individual lender operations requirements
• Identify gap to ideal process and SLA, gather requirements/ support from other functions (product/ engineering/ finance/ etc)
• Generate report, analysis and input for the business process improvement
• Conduct regular data reconciliation with cross related teams
• Strong individual contributor, able to work effectively with cross functional teams

The qualifications that you must have

• At least 1 year of working experience in Operations/ data analysis role
• Attentive to details, meticulous in doing numbers crunching and reporting in timely manner
• Familiar in using management information system tools and able to use BI tools is a plus
• Experience in Banking Back Office/ Fintech operations is a plus 

About the team

Our Partnership Investment operations team consists of 4 people, serving more than 100k lenders to ensure a smooth plotting, transactions, reconciliation process as well as the accuracy to maintain service  quality towards lender.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expand its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/).

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

INDICO is looking for a dynamic and result-driven Business Commercial and Partnership Manager to join our growing team. As a Business Commercial and Partnership Lead, you will play a crucial role in developing and implementing business strategies and establishing partnerships to drive growth and achieve business objectives.

What you will do but not limited to:

Partner Acquisition

• Identify potential business partners aligned with the company’s goals and target market.
• Develop and execute strategies to attract and onboard new partners
• Conduct market research to identify trends and opportunities for partnership development.

Negotiation and Deal Structuring

• Collaborate with Legal and Finance & Accounting team to structure and negotiate partnership agreement.
• Ensure the partnership agreements are mutually beneficial and aligned with the organization’s objectives.
• Manage and cultivate relationships with key business partners, including negotiations, contract agreements, and ongoing partnership management.

Relationship Management

• Foster strong relationships with existing partners to maximize revenue streams.
• Act as the main point of contact for partner inquiries and concerns.
• Regularly assess partner satisfaction and address any issues promptly.

Revenue Growth

• Develop and implement initiatives to increase revenue from existing partners.
• Analyze partner’s performance and recommend strategies for revenue optimization.
• Collaborate with the Sales team to identify cross-selling and upselling opportunities.

• Bachelor’s degree in Business Management, Marketing and/or related field.

• Minimum of 6-7 years of experience in Sales, Partnership Management and/or Business Development in Retail market, FMCG and/or Agribusiness
• Proven track record in driving revenue growth and establishing strategic partnerships.
• Strong networking and relationship management skills.
• Excellent negotiation, communication and presentation skills.
• Ability to analyze market trends and customer needs and translate them into business strategies.
• Knowledge of the Indonesian Retail market and/or Horeca ecosystem.
• Experience in managing cross-functional teams and collaborating with internal stakeholders.
• Self-motivated, proactive, able to work independently and willingness to travel as needed.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Subject matter expert on AML/CFT, KYC issues and transactional monitoring
• Together with the team, own the regional day-to-day operational compliance tasks including payment approval, customer onboarding (including CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Assist to design, evaluate, maintain internal policies, and coordinate with different department to help shape the company's approach on Compliance-Operations-Payments related matters
• Collaborate with different teams, such as sales/cs, finance and engineering team to handle client queries
• Conduct periodic review of procedures to ensure compliance process are properly documented
• Regularly assess the efficiency of control systems and recommend improvements.
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project, etc.
• Keep informed about industry developments, trends and best practices and assess its effect on operational processes

What we are looking for:

• Bachelor’s degree in business administration, finance or relevant field
• 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry
• Good knowledge of industry processes and regulations
• Experience in an international and English-speaking environment
• Experience in a regulated financial institution (FinTech Company is a plus)
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• An analytical mindset with excellent organizational skills
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity