Total 565 service operations manager job vacancies in Jl. Jembatan Tiga No. 35g, Penjaringan, Penjaringan, Jakarta Utara

Job Description:

We are looking for an experienced and visionary Lead Product Manager to oversee the development and growth of our credit product portfolio. In this role, you will lead the strategy, development, and execution of credit-related products, ensuring they meet market demands and regulatory standards. You will collaborate with cross-functional teams across product, engineering, data, risk, and marketing to drive the product vision, create innovative solutions, and enhance customer experiences in the credit space. Your expertise in credit products, combined with your leadership abilities, will be crucial in delivering products that meet customer needs and drive business growth.

Key Responsibilities:

·                Product Strategy & Vision: Define and lead the product strategy and roadmap for credit products, including credit cards, loans, lines of credit, and other financial services. Ensure alignment with business goals and customer needs.

·                Market Research & Trends: Stay on top of industry trends, customer behaviors, and competitor offerings in the credit space. Conduct market research, gather customer feedback, and analyze data to identify new opportunities for growth.

·                Cross-Functional Leadership: Collaborate with engineering, risk, finance, compliance, marketing, and operations teams to drive product development and delivery. Lead product planning sessions and coordinate across teams to ensure timely product launches.

·                Risk & Compliance Management: Work closely with risk, legal, and compliance teams to ensure that all credit products adhere to regulatory requirements, including credit risk policies, underwriting guidelines, and financial regulations.

·                Customer Experience & Journey: Lead efforts to improve the overall customer experience in the credit product lifecycle, from onboarding to repayment. Partner with UX/UI teams to create intuitive, user-friendly experiences for customers.

·                Performance Monitoring: Analyze product performance and customer feedback using key performance indicators (KPIs), and take actionable steps to optimize product features, pricing, and positioning.

·                Mentoring & Leadership: Lead and mentor a team of product managers, providing guidance and expertise on best practices in product management and credit products.

·                Innovation & Scaling: Identify and implement opportunities for innovation and product differentiation in the credit space. Scale existing products and develop new ones that cater to evolving market needs.

·                Stakeholder Management: Communicate product vision, priorities, and progress to senior leadership, and collaborate with external partners, vendors, and financial institutions as necessary.

·                Experience: 7+ years of experience in product management, with at least 3 years focused on credit products (loans, buy now pay later, etc.) or related financial services.

·                Leadership Experience: Proven track record of leading and mentoring product teams, with a demonstrated ability to manage and deliver complex projects across multiple stakeholders.

·                Credit Expertise: Deep understanding of the credit lifecycle, including underwriting, portfolio management, credit risk, and regulatory requirements.

·                Analytical Skills: Strong data-driven decision-making skills. Ability to interpret financial metrics, user analytics, and market data to inform product decisions.

·                Technical Understanding: Familiarity with modern software development practices (Agile, Scrum) and experience working closely with engineering teams on complex financial technology solutions.

·                Collaboration: Strong interpersonal skills with a history of successfully working with cross-functional teams, senior executives, and external partners.

·                Customer-Centric Mindset: Passion for creating customer-first products and delivering seamless, user-friendly credit experiences.

·                Communication: Excellent verbal and written communication skills, with the ability to clearly articulate product vision and influence key stakeholders.

·                Education: Bachelor's degree in Engineering, Computer Science, Finance, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

This job purpose is to develop, standardize, and implement training programs across business units under AYANA Hospitality Management (AHM) to ensure the smooth and efficient running of the training departments resulting in maintaining high service standards and improving employees’ skills. 

• Plans, implements and monitors, in conjunction with other members of the Corporate Human Resources Division both General/Core and Management Training for the various business units under AYANA Hospitality Group (AHM). 
• Assists in identifying training needs within each department and business unit and suggests training programs based on business units’ characteristics and needs.
• Evaluates current and new learning programs, recommending changes that align with business need, and drives projects from beginning to end.
• Responsible for managing the continuing education curriculums and selecting learning materials and systems that foster opportunities for employee education. 
• Works closely with the business units’ training departments to ensure a smooth roll out of the curriculums in all locations, periodic tracking and reporting of training data. 
• Facilitates & delivers training incl. live and virtual leadership and development courses.
• Reviews the progress of the business units’ Training Plans and makes recommendations where necessary.
• Advises any new support material that would be beneficial to the hotels and business units.
• Delivers the socialization of the AYANA Guiding Principles (Corporate Philosophy) and brand training to all business units under the AYANA Hospitality Group (AHM). 
• Implements and monitors the company’s training materials, including Rank & File training series, Supervisory training series, Managerial training series and other e-learning initiatives.
• Develops facilitator guides, participant guides, and training content to support the learning opportunities within operations for continuous improvement, and leader development.
• Acts as primary point of contact on styling L&D programs for all stakeholders within the group.
•  Coordinates and monitors the cross-training programs between business units under AHM.
• Partners with external vendors to translate identified training needs into learning solutions that address both the areas of professional and technical skill development.
• Establishes and maintains training vendor relationships and contracts.
• Partners with the L&D teams in building meaningful relationships with key stakeholders to uncover learning & development needs and gain agreement on program outlines and success metrics. 
• Guides and ensures the success of the enterprise-wide LMS deployment. 
• Consult with HR departments to identify development needs for key talents, periodically reviews the talent selection process and builds talent pools too strengthen the growth of human capital within AHM. 
• Assists in developing presentations and also participates in school visits and career fairs. 
• Participates in the preparation of the training and development budget and reviews each business units’ training budget. 

Education:

Minimum S1 in management, psychology, hotel administration or other related field

Competency:  

• Adult learning methodology and the ability to communicate recommendations for training approach
• Instructional design methodology 
• Creative and open-minded, open to try new things
• Analytical and innovative thinking
• Adaptability
• Detail-oriented and extremely organized, with a demonstrated ability to motivate and influence others in follow-through on projects
• Training need analysis
• Train the trainer
• Presentation skill & public speaking
• English
• MS Office
  

Managerial Skill:

• Change management expertise
• Coaching and influencing skills
• Strong collaboration skills
• Facilitation & management
• Leadership skills

Experience:

2-3 years’ experience in learning & development managerial positions

• Manage Fraud risk Operations, including but not limited to Prevention, Detection, Investigation and Monitoring.
• Identify fraudulent and high risk applications and/or transactions.
• Develop and manage fraud risk strategics, including the creations of rules and triggers to detect and prevention fraud also monitoring risks and implementing preventive measures.
• Determined fraud by analyzing accounts and transactions pattern.
• Develop fraud risk reports for management, highlighting trends, mapping high risk area.
• Training employee on anti fraud best practices.
• Work closely with other team to ensure fraud risk is considered in all new initiative and complied with regulator.
• Stay updated and connected with the same industries, technologies and regulatory changes related to fraud prevention.
• Liaise with superior.

Financial Planning and Analyst will own the financial planning, budgeting and forecasting process at a company to inform major decisions made by the executive team and board of directors. The candidate will collect, prepare and analyze financial data from across the organization to create reports that provide data-driven answers to business questions.

An FP&A professional should be a business partner for the entire organization, working closely with various business units, and a strategic advisor to the CFO function. These professionals help leaders of the finance department maintain and mitigate additional costs by identifying opportunities for efficiency, savings and investment.

The ideal candidate possesses leadership capabilities, solid operational and have adequate cost-accounting background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

Responsibilities:

• Perform budgeting and rolling forecasting the company’s future financial performance that aligns with the company’s strategic plan that sets high-level targets (revenue, net income, core strategic initiatives, etc.). The rolling forecast including forecast of the company’s performance and its direct result to the financial statements (i.e. Profit and Loss, Balance Sheet, and Statement of Cash Flow) 
• Creating custom financial models to support the budget and forecast that account for trends within the business and in the broader industry and economy that may affect revenue and profit
• Perform various financial stress tests / scenarios (e.g. for new line of business or to seek efficiency within the existing business process) to provide timely, accurate and actionable recommendations to senior management.
• Responsible for putting together board reports and management reports such as variance analysis reports, which track budget vs. actual spend by department, including collecting data from different departments, verifying and consolidating that information. 
• Proactively maintain and monitor key financial indicators—like debt-to-equity ratio and current ratio.
• Perform analysis to the financial statements to understand which product lines or services have the highest profit margin or contribute the most to net profit. This task includes breaking down the cost and revenue or profit generated by each department within the company. 
• Perform assessment for the return of the business’s investments with its working capital and finding new investment opportunities
• Provide Ad-hoc reports related to the company or business unit performance to internal and external parties as needed.

• A Bachelor’s / Master's degree in Accounting or Finance
• Minimum 5 years of working experience, with a minimum of 3 years as manager experience
• Have a background in accounting or advisory firm
• Have experience in financial industry and having knowledge in cost accounting
• Proficient in Microsoft Excel and math 
• Strong problem solving skills and willingness to perform direct work to get the job done
• Skilled at working effectively with cross functional teams
• Excellent business reporting and communication skills
• Strong business partnering skills. Business partnering skills include the ability to work well with others and understand their business priorities and goals, build a deep knowledge of the company and its processes, and turn droves of information into easily understood reports. 

Untuk mengelola dan mengatur manajemen Compensation & Benefit (COMBEN), performa karyawan, serta penilaian kompetensi, sekaligus menganalisis dan menjalankan hubungan industrial secara efektif.

Laki2 atau perempuan

Pengalaman min 2 - 3 tahun

Menguasai bahasa inggris atau bahasa asing lain

Mengerti VHP Sistem

Memiliki jiwa kepemimpinan dan bisa bekerja secara team

lebih di utama di medan atau mau tinggal di medan

Min D3 Perhotelan

Purpose for this role:

• Direct, determine, monitor, control and evaluate the implementation of:
• Financing activities, such as negotiation of financial provisions, financing business support, short-term and long-term loans, financial due diligence, allocation and withdrawal of loans or equity injections, and also ESG Financing.
• Financing risk activities, such as execution of market risk mitigation, credit and liquidity risk management.
• Treasury activities, such as cashflow management and optimization, treasury FX management execution, working capital management and optimization, and short-term placement planning.

Key Accountabilities:

• Management of financial control, reporting and financial business partnering teams
• Management of project approval process for Opex, Devex and CAPEX programmes
• Support for commercial growth, by supporting the management team in driving the commercial growth
• Drive comprehensive financial reporting, budgeting and forecasting processes. • Create a control environment, including financial accounting policies and processes to support growth. • Integrate with Masdar Group accounting policies and timetables.
•  Coordinate with the Planning & Risk Management function in managing financial risks • Work with external auditors and tax advisors.
• Coordinate with the Controlling & Reporting function in review and monitor the effectiveness and objectivity of the auditor(s).
• Manage liquidity, cash flow and the treasury function, working closely with the CFO.
• Monitor the preparation, review and submit to the Planning & Risk Management function the proposed annual budget of the Corporate Finance function.
• Ensure compliance with appropriate accounting standards (IFRS and GAAP).
• Work with department heads to prepare and monitor the Devex and Capex budgets, analyze the benefits and costs; recommending corrective actions if necessary.
• Manage the capital approval and drawdown processes with Masdar Group finance.
• Monitor the Company’s need for capital including optimizing capital structure
• Team management and supervision
• Management of stakeholders and third party service providers
• Continuous improvement of policies, systems and processes
• Stakeholder Engagement
• Compliance with information security policies, procedures and requirements at all times

Melakukan pengecekan mesin di customer

Menemukan akar masalah (problem solving) dari keluhan customer

Dapat menjelaskan dengan baik problem yang dihadapi kepada customer

Membuat laporan setelah perbaikan dan atau rekomendasi perbaikan

The Finance and Accounting Manager is responsible for overseeing financial operations, ensuring accurate & timely financial reporting, and maintaining effective accounting systems and controls. This role includes managing financial transactions, journal entries, reconciliations, financial and management reporting, taxation, procedural development, corporate projects, and budget & forecast preparation. The Manager will also review operational contracts and liaise with internal and external parties.

Job Function:

1. Financial Transaction Review:

• Verify transactions, invoices, bank entries, and fixed assets for compliance and accuracy.

• Review and post journal entries promptly, ensuring compliance with standards.

• Regularly reconcile bank statements and ledgers for accuracy.

• Prepare and review financial and management reports with strategic insights.

• Oversee tax activities, ensuring regulatory compliance.

• Implement finance procedures to strengthen systems and controls.

• Provide financial support for corporate projects, aligning with standards.

• Assist in preparing budgets and forecasts, monitor performance, and analyze variances.

• Analyze contracts for favorable terms and compliance.

• Facilitate communication between finance and stakeholders to resolve issues.

Additional Responsibilities:

• Audit Coordination:
• Support auditors with necessary documentation.
• Risk Management:
• Identify and mitigate financial risks.
• Team Leadership:
• Mentor finance team members.
• Regulatory Compliance:
• Ensure adherence to financial regulations.
• Financial Analysis:
• Provide insights through detailed financial analysis.

Qualifications:

• Bachelor’s degree in accounting, Finance, or a related field. Master’s degree or professional certification preferred. (min GPA of 3.00 from a reputable university)
• Significant experience in finance and accounting roles, with at least 1 year in a managerial position in Hotel or Hospitality Industry.
• Strong knowledge of accounting principles, financial regulations, and tax laws.
• Proficiency in accounting software and Microsoft Office Suite.
• Fluent English proficiency both oral and written
• Excellent analytical, problem-solving, and decision-making skills.
• Strong attention to detail and accuracy.
• Effective communication and leadership skills.
• Ability to manage multiple tasks and meet deadlines.
• Able to operate an Accounting System. Having experience with SAP Systems will be an advantage.
• Able to travel based on the needs of the company to other business units.

Skills and Competencies:

·       Analytical Thinking: Ability to analyze financial data and provide insights.

·       Attention to Detail: Ensures accuracy in financial reports and reconciliations.

·       Communication: Strong verbal and written communication skills to liaise effectively with stakeholders.

·       Time Management: Efficiently manages time and prioritizes tasks to meet deadlines.

·       Integrity: Maintains confidentiality and adheres to ethical standards in financial management.

Menerima dan Menangani Pertanyaan Pelanggan: Menyambut pelanggan yang datang melalui telepon, email, media sosial, atau langsung, serta memberikan informasi yang akurat dan membantu mereka menyelesaikan masalah atau menjawab pertanyaan.

Menangani Keluhan Pelanggan: Menerima dan mengatasi keluhan atau masalah yang dihadapi pelanggan dengan cara yang profesional, sabar, dan mencari solusi terbaik untuk kedua belah pihak.

Memproses Pesanan atau Transaksi: Membantu pelanggan dalam melakukan pemesanan, pembelian, atau pengembalian barang, serta memastikan transaksi berlangsung dengan lancar.

Mencatat dan Mengelola Data Pelanggan: Memasukkan dan memperbarui informasi pelanggan dalam sistem database perusahaan untuk memastikan data akurat dan terkini.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

Responsibilities:

• Perform machine installation
• Machine maintenance
• Repair machine
• Carry out analysis and problem solving
• Carry out machine quality control
• Perform functional test on the machines
• Create maintenance report
• Create a preventive maintenance schedule

• Melakukan proses verifikasi dokumen
• Melakukan penyortiran dokumen
• Memastikan proses sesuai dengan SLA
• Melakukan proses filing dokumentasi & Scan Dokumen

• Menjalin hubungan yang baik dan kerjasama dengan brand atau seller
• Membuat database
• Scounting Klien
• Membuat Deck
• Melakukan Pitching
• Membuat strategi penjualan yang menarik serta pekerjaan pekerjaan lain yang berkaitan dengan penjualan

PT Biotek Farmasi Indonesia adalah satu-satunya perusahaan yang memproduksi produk buatan sendiri melalui lebih dari 30 tahun penelitian & pengembangan di Amerika Serikat.

PT Biotek Farmasi Indonesia akan menjadi perusahaan farmasi terkemuka di dunia. Kami mencari individu-individu yang berbakat, berdedikasi, loyal juga kreatif, dengan pola pikir yang baik, inisiatif yang tinggi serta berorientasi pada hasil untuk bergabung bersama kami.

Tugas & Tanggung Jawab :

• Menangani penjualan area Surabaya 
• Menyusun strategi penjualan untuk mencapai target perusahaan.
• Membuat laporan mingguan

The Specialized Sales Manager and Account Executive will play an essential role in managing, developing and growing Visa’s business with our Tier-3 clients in targeted regions. In this role, you will be the primary contact for small institutions, addressing inquiries, solving problems and freeing up resources from country-specific sales and functional areas to nurture and expand business with key clients and stakeholders. You will also be responsible for generating leads, executing sales initiatives and implementing business development and portfolio management strategies in continuous collaboration with Sales and Cross Functional Areas. This alignment ensures our activities are in line with country, regional and global strategies.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

Digital Sales is the next step in the evolution of our sales and service approach within the region. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

The sales position will be responsible for a portfolio of clients (issuers, acquirers, digital partners), which will include driving sales initiatives on our key products and solutions, understanding the evolving needs of our clients and ensuring Visa contributes to driving a successful partnership and business growth.

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

Job Description :

1. Oversee recruitment process, including sourcing, interviewing, and onboarding of new employees;
2. Manage employee relations, address concerns, and support staff development initiatives;
3. Implement and update HR policies and procedures, ensuring compliance with regulations;
4. Maintain accurate and confidential employee records, incl. contracts, benefits and performance data;
5. Ensure compliance with labor laws, workplace safety, and company policies;
6. Ensure smooth daily operations of the office, incl. supplies managament, facilities maintenance, and general office upkeep;
7. Develop and maintain administrative systems, policies, and procedures to improve efficiency;
8. Provide translation support for HR and administrative documents in English, Chinese, and Indonesian;
9. Coordinate with external translation services as needed for complex documents;
10. Provide administrative support to executives, including scheduling, travel arrangements, and preparation of meeting materials;
11. Assist with organizing internal events, team meetings, and employee engagement activities;
12. Ensure data accuracy and secure storage of sensitive information.

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

1. MENGATUR TEKNIS REVIEW PATTERN BERSAMA TEAM PATTERN DAN MERCHANDISER DAN MEMBERIKAN PENJELASAN PADA PEMBUATAN PATTERN
2. MENGATUR REVIEW SEWING DENGAN SUPERVISOR, OPERATOR, QC DAN MERCHANDISER DALAM MEMBERIKAN PENJELASAN PROSES SEWING
3. REVIEW SAMPLE YANG SUDAH SELESAI JAHIT DAN COMMENT SUDAH DIAPLIKASIKAN SEBELUM KIRIM SAMPLE KE BUYER
4. MENCARI SOLUSI PROSES SEWING YANG MUNGKIN LEBIH EFEKTIF UNTUK BULK PRODUKSI
5. MEETING DENGAN BUYER/PERANCANG DAN BERSAMA MEMBERIKAN PENJELASAN KEPADA TEAM PATTERN DAN SEWING DENGAN BENAR

• Manage Client Accounts: Identify client needs, deliver solutions, and ensure client satisfaction
• Sales and Marketing: Selling products/services, promoting brands, and achieving sales targets
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales
• Team Coordination: Work closely with internal teams (sales, marketing, technical) to ensure client satisfaction.
• Target Achievement: Achieve sales targets.
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales.

As Relationship Manager, you will be part of critical role in developing and nurturing relationships with clients focused on funding and investment opportunities. This position requires understanding of funding mechanisms, and P2P market trends to offer the best financial solutions to our clients.. This role will be direct report to Head of Funding  and this role also are part of the Premium Lender team RM

Responsibilities

• Develop an action plan to achieve and exceed the revenue/new customer acquisition targets set for the year.
• Acquire new customers while constantly maintaining and upgrading the existing customer portfolio to achieve the set targets.
• Provide excellent service to customers (both existing and potential) by maintaining close relationships and managing their portfolios. 
• Advise clients on various funding and investment options, tailoring solutions to their specific needs.
• Monitor P2P market trends and regulatory changes affecting funding and investments.
• Ensure compliance with P2P regulations and internal policies.

• A Bachelor’s degree in Finance, Economics of related field from Reputable University
• Minimum of 3 years of experience in banking,P2P, or financial services with a focus on funding and investments
• Strong understanding of funding mechanisms, investment strategies, and financial markets
• Excellent networking, communication, and negotiation skills
• Proven track record in sales and client relationship management
• Detail-oriented with strong analytical and problem-solving skills