Total 3 service operations manager job vacancies in Telukjambe, Karawang

AYANA Hospitality is on the lookout for an accomplished and visionary General Manager to lead our premier property, Delonix Hotel Karawang. This key leadership position demands a dynamic and results-oriented professional who will drive operational excellence, foster a high-performing team culture, and ensure unparalleled guest experiences.

Responsibilities

• Oversee the overall operations of Delonix Karawang, ensuring alignment with corporate objectives and brand standards
• Develop and implement strategic plans to enhance property performance and revenue growth
• Lead, mentor, and manage department heads to ensure effective communication and collaboration
• Foster a strong guest service culture by monitoring guest satisfaction and implementing improvements
• Manage budgets, forecasts, and financial performance, ensuring profitability
• Ensure compliance with all regulatory requirements and industry standards
• Drive team engagement, talent development, and succession planning initiatives
• Establish relationships with key stakeholders and partners to drive business opportunities

• Proven experience as a General Manager or in a similar executive role in the hospitality industry.
• Strong operational, financial, and leadership skills.
• Exceptional communication and interpersonal abilities.
• Ability to develop and execute strategic business plans.
• A commitment to guest service excellence and team engagement.
• Fluency in English; additional languages are a plus.
• Strong problem-solving skills and ability to adapt in a fast-paced environment.
• Degree in Hospitality Management, Business Administration, or a related field.

• Positive Working
• Great Environment
• Supportive Team Work

AYANA Hospitality is seeking a dynamic and results-oriented Learning & Development Manager for DELONIX Hotel Karawang. This key role focuses on enhancing the skills and knowledge of our team through innovative training programs tailored to our organizational objectives. The L&D Manager will work closely with various departments to assess development needs, design impactful training initiatives, and foster a learning culture that drives performance and employee engagement.

Key Responsibilities

• Create, implement, and maintain effective learning and development programs that align with company goals.
• Conduct training needs analysis to identify gaps and opportunities for development among staff.
• Facilitate engaging training sessions and workshops that cater to diverse learning styles.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments based on feedback and results.
• Champion a culture of continuous improvement and professional development throughout the organization.
• Support the onboarding process for new hires to ensure they are set up for success.
• Manage the training budget efficiently, ensuring resources are allocated effectively.
• Keep abreast of the latest trends and developments in the field of learning and development.

• A minimum of 5 years of experience in Learning & Development, preferably in the hospitality sector.
• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field; a Master’s degree is advantageous.
• In-depth understanding of instructional design principles and adult learning theories.
• Experience with e-learning tools and platforms, as well as Learning Management Systems (LMS).
• Exceptional interpersonal and communication skills, with a knack for engaging individuals and teams.
• Strong analytical abilities to assess training effectiveness and drive continual improvement.
• Proven leadership skills with the ability to guide and develop a training team.
• Willingness to work in Karawang.

Tanggungjawab Kerja:

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim minimal 2tahun

3. Memiliki pengalaman minimal 2 tahun di Micro Finance atau terkait

4. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

5. Mempunyai motor untuk digunakan bekerja

6. Dapat bergabung secepatnya

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)