Total 33 stakeholder management manager job vacancies in south jakarta south jakarta city

1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

- Min S1

- ⁠Fresh Graduate / maximum 2 years experience are welcome

- ⁠Familiar with Microsoft (Excel)

- ⁠Eager to learn and adaptive with new challenge 

- ⁠Have a desire to learn utilities, Maintenance and Production

- ⁠Excellent analytical,Problem Solving and Leadership

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

As a Project Manager, you will be an experienced and driven Project Manager to lead and oversee projects in the fintech and software development sector. This role requires a strong understanding of financial technology, software development lifecycles, and project management methodologies. The ideal candidate will be instrumental in delivering scalable, innovative solutions that align with business objectives, particularly in payment systems and cloud infrastructure.

1. Project Management:

• Lead the planning, execution, monitoring, and closure of projects, ensuring they are delivered on time, within scope, and budget.

• Define project goals, deliverables, and success metrics in collaboration with stakeholders.

• Manage cross-functional teams, ensuring smooth workflows and timely deliverables.

2. Risk and Issue Management:

• Identify potential risks and develop mitigation strategies to ensure project continuity.

• Address challenges and implement solutions in real-time to maintain project alignment.

3. Stakeholder Engagement:

• Build and maintain strong relationships with clients, internal teams, and third-party vendors.

• Serve as a liaison between technical teams and business stakeholders to ensure requirements are clearly understood and met.

• Provide regular, comprehensive project updates to stakeholders and senior management.

4. Process Improvement:

• Implement best practices in project management to optimize processes and drive efficiency.

• Contribute to the development of frameworks that enhance scalability and sustainability of fintech solutions, including cloud and closed-loop payment systems.

5. Technical Oversight:

• Work closely with technical teams to oversee cloud infrastructure readiness, production scalability, and telemetry monitoring using tools like New Relic, Terraform, and Helm.

• Ensure that project deliverables align with business goals, compliance standards, and customer expectations.

• Proven experience (3–5 years) in project management, preferably in fintech or software development.

• Proficiency with project management tools (e.g., Jira, Asana, MS Project) and methodologies (Agile, Scrum, or Waterfall).

• Solid understanding of cloud platforms (e.g., Azure, AWS, GCP) and DevOps practices.

• Familiarity with closed-loop payment systems, financial transaction throughput, or telemetry monitoring.

• Strong analytical and problem-solving skills, with the ability to manage competing priorities.

• Excellent verbal and written communication skills, with experience presenting to diverse audiences.Bachelor's degree in a relevant field, such as business, management, or computer science

• Proficiency in project management software and tools (e.g., JIRA, Trello, Microsoft Project)

Preferred Qualifications:

• Certification in PMP, Scrum Master, or related project management methodologies.

• Experience with infrastructure-as-code tools like Terraform and Helm.

• Background in managing projects focused on merchant fee optimization or transaction processing.

• Manage Client Accounts: Identify client needs, deliver solutions, and ensure client satisfaction
• Sales and Marketing: Selling products/services, promoting brands, and achieving sales targets
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales
• Team Coordination: Work closely with internal teams (sales, marketing, technical) to ensure client satisfaction.
• Target Achievement: Achieve sales targets.
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales.

Purpose for this role:

• Direct, determine, monitor, control and evaluate the implementation of:
• Financing activities, such as negotiation of financial provisions, financing business support, short-term and long-term loans, financial due diligence, allocation and withdrawal of loans or equity injections, and also ESG Financing.
• Financing risk activities, such as execution of market risk mitigation, credit and liquidity risk management.
• Treasury activities, such as cashflow management and optimization, treasury FX management execution, working capital management and optimization, and short-term placement planning.

Key Accountabilities:

• Management of financial control, reporting and financial business partnering teams
• Management of project approval process for Opex, Devex and CAPEX programmes
• Support for commercial growth, by supporting the management team in driving the commercial growth
• Drive comprehensive financial reporting, budgeting and forecasting processes. • Create a control environment, including financial accounting policies and processes to support growth. • Integrate with Masdar Group accounting policies and timetables.
•  Coordinate with the Planning & Risk Management function in managing financial risks • Work with external auditors and tax advisors.
• Coordinate with the Controlling & Reporting function in review and monitor the effectiveness and objectivity of the auditor(s).
• Manage liquidity, cash flow and the treasury function, working closely with the CFO.
• Monitor the preparation, review and submit to the Planning & Risk Management function the proposed annual budget of the Corporate Finance function.
• Ensure compliance with appropriate accounting standards (IFRS and GAAP).
• Work with department heads to prepare and monitor the Devex and Capex budgets, analyze the benefits and costs; recommending corrective actions if necessary.
• Manage the capital approval and drawdown processes with Masdar Group finance.
• Monitor the Company’s need for capital including optimizing capital structure
• Team management and supervision
• Management of stakeholders and third party service providers
• Continuous improvement of policies, systems and processes
• Stakeholder Engagement
• Compliance with information security policies, procedures and requirements at all times

DESKRIPSI PEKERJAAN

• Melakukan perencanaan, strategi dan pelaksanaan pengadaan barang/jasa dari seluruh Direktorat;
• Melakukan review Kerangka Acuan Kerja (KAK), Spesifikasi dan harga perkiraan dari user sebelum dijadikan sebagai dokumen pengadaan;
• Melakukan analisis, memonitor dan mengendalikan proses pengadaan barang/jasa dengan sistem yang ada dan sesuai dengan standarisasi Perusahaan.
• Melakukan proses pemilihan penyedia sebagai pelaksana pengadaan atau pelaksanaan pembelian;
• Mempertimbangkan anggaran, persyaratan stok dan keterampilan yang diperlukan;
• Memastikan pemasok memenuhi persyaratan khusus dari Perusahaan, seperti akreditasi ISO atau tingkat asuransi tertentu yang di persyaratkan;
• Menyerahkan salinan dokumen pemilihan penyedia barang/jasa kepada Penanggung Jawab Kegiatan (PJK);
• Melakukan penyimpanan dokumen dan hasil pemilihan penyedia barang/jasa ke dalam sistem dokumen elektronik Perusahaan;
• Melakukan koordinasi implementasi Sistem Manajemen Keselamatan Kontraktor PAM JAYA (SMK2P);
• Membuat laporan pertanggung jawaban atas pelaksanaan kegiatan barang/jasa kepada Pengguna Anggaran.

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di Madiun

As Relationship Manager, you will be part of critical role in developing and nurturing relationships with clients focused on funding and investment opportunities. This position requires understanding of funding mechanisms, and P2P market trends to offer the best financial solutions to our clients.. This role will be direct report to Head of Funding  and this role also are part of the Premium Lender team RM

Responsibilities

• Develop an action plan to achieve and exceed the revenue/new customer acquisition targets set for the year.
• Acquire new customers while constantly maintaining and upgrading the existing customer portfolio to achieve the set targets.
• Provide excellent service to customers (both existing and potential) by maintaining close relationships and managing their portfolios. 
• Advise clients on various funding and investment options, tailoring solutions to their specific needs.
• Monitor P2P market trends and regulatory changes affecting funding and investments.
• Ensure compliance with P2P regulations and internal policies.

• A Bachelor’s degree in Finance, Economics of related field from Reputable University
• Minimum of 3 years of experience in banking,P2P, or financial services with a focus on funding and investments
• Strong understanding of funding mechanisms, investment strategies, and financial markets
• Excellent networking, communication, and negotiation skills
• Proven track record in sales and client relationship management
• Detail-oriented with strong analytical and problem-solving skills

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

Job Description:

We are looking for an experienced and visionary Lead Product Manager to oversee the development and growth of our credit product portfolio. In this role, you will lead the strategy, development, and execution of credit-related products, ensuring they meet market demands and regulatory standards. You will collaborate with cross-functional teams across product, engineering, data, risk, and marketing to drive the product vision, create innovative solutions, and enhance customer experiences in the credit space. Your expertise in credit products, combined with your leadership abilities, will be crucial in delivering products that meet customer needs and drive business growth.

Key Responsibilities:

·                Product Strategy & Vision: Define and lead the product strategy and roadmap for credit products, including credit cards, loans, lines of credit, and other financial services. Ensure alignment with business goals and customer needs.

·                Market Research & Trends: Stay on top of industry trends, customer behaviors, and competitor offerings in the credit space. Conduct market research, gather customer feedback, and analyze data to identify new opportunities for growth.

·                Cross-Functional Leadership: Collaborate with engineering, risk, finance, compliance, marketing, and operations teams to drive product development and delivery. Lead product planning sessions and coordinate across teams to ensure timely product launches.

·                Risk & Compliance Management: Work closely with risk, legal, and compliance teams to ensure that all credit products adhere to regulatory requirements, including credit risk policies, underwriting guidelines, and financial regulations.

·                Customer Experience & Journey: Lead efforts to improve the overall customer experience in the credit product lifecycle, from onboarding to repayment. Partner with UX/UI teams to create intuitive, user-friendly experiences for customers.

·                Performance Monitoring: Analyze product performance and customer feedback using key performance indicators (KPIs), and take actionable steps to optimize product features, pricing, and positioning.

·                Mentoring & Leadership: Lead and mentor a team of product managers, providing guidance and expertise on best practices in product management and credit products.

·                Innovation & Scaling: Identify and implement opportunities for innovation and product differentiation in the credit space. Scale existing products and develop new ones that cater to evolving market needs.

·                Stakeholder Management: Communicate product vision, priorities, and progress to senior leadership, and collaborate with external partners, vendors, and financial institutions as necessary.

·                Experience: 7+ years of experience in product management, with at least 3 years focused on credit products (loans, buy now pay later, etc.) or related financial services.

·                Leadership Experience: Proven track record of leading and mentoring product teams, with a demonstrated ability to manage and deliver complex projects across multiple stakeholders.

·                Credit Expertise: Deep understanding of the credit lifecycle, including underwriting, portfolio management, credit risk, and regulatory requirements.

·                Analytical Skills: Strong data-driven decision-making skills. Ability to interpret financial metrics, user analytics, and market data to inform product decisions.

·                Technical Understanding: Familiarity with modern software development practices (Agile, Scrum) and experience working closely with engineering teams on complex financial technology solutions.

·                Collaboration: Strong interpersonal skills with a history of successfully working with cross-functional teams, senior executives, and external partners.

·                Customer-Centric Mindset: Passion for creating customer-first products and delivering seamless, user-friendly credit experiences.

·                Communication: Excellent verbal and written communication skills, with the ability to clearly articulate product vision and influence key stakeholders.

·                Education: Bachelor's degree in Engineering, Computer Science, Finance, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

The Specialized Sales Manager and Account Executive will play an essential role in managing, developing and growing Visa’s business with our Tier-3 clients in targeted regions. In this role, you will be the primary contact for small institutions, addressing inquiries, solving problems and freeing up resources from country-specific sales and functional areas to nurture and expand business with key clients and stakeholders. You will also be responsible for generating leads, executing sales initiatives and implementing business development and portfolio management strategies in continuous collaboration with Sales and Cross Functional Areas. This alignment ensures our activities are in line with country, regional and global strategies.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

Digital Sales is the next step in the evolution of our sales and service approach within the region. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

The sales position will be responsible for a portfolio of clients (issuers, acquirers, digital partners), which will include driving sales initiatives on our key products and solutions, understanding the evolving needs of our clients and ensuring Visa contributes to driving a successful partnership and business growth.

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

Description 

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy. 

Currently INDICO is expanding its business in Agritech and Agribusiness named DFE - Digital Food Ecosystem (https://www.dfe.co.id/en). DFE presents an integrated value chain of agriculture, empowering farmers to boost efficiency and productivity. 

As the Agri Production Manager, you will be responsible for overseeing the development and operational of farm/site/factory to ensure that projects are completed on time, within budget, and in accordance with all regulatory requirements while also overseeing the operational of production. You will manage various aspects of site development including planning, execution, and stakeholder management. 

Key Responsibilities: 

• Lead and oversee daily operations of poultry management and processing factory, ensuring compliance with health and safety standards. 

• Manage supply chain logistics on-farm poultry broiler & egg and palm sugar factory. 

• Develop and implement operational strategies to improve production efficiency and quality control processes. 

• Monitor and evaluate production performance metrics, establishing KPIs to measure success. 

• Train, mentor, and develop the operations team, promoting a culture of continuous improvement. 

• Collaborate with cross-functional teams to align operational goals with the overall business strategy. 

• Conduct audits and assessments to ensure the operational procedures align with regulatory requirements. 

• Prepare and manage budgets for the operations department, ensuring appropriate resource allocation. 

• Identify and implement cost-saving initiatives without compromising quality. 

• Provide regular reports to senior management regarding operational performance and areas for improvement. 

• Bachelor's degree in industrial engineering and/or animal husbandry. 

• A minimum of 7 years of experience in operations management, specifically in poultry and/or food processing industries. 

• Experienced in opening new farm/site/factory. 

• Strong knowledge in poultry broiler and egg is a plus.  

• Understand industry standards, operational, food and safety regulations, and practices. 

• Proven experience in managing large-scale infrastructure development projects successfully. 

• Strong knowledge of local regulations and environmental laws pertaining to site development. 

• Excellent project management skills, with the ability to manage multiple projects and priorities simultaneously. 

• Strong leadership and interpersonal skills to manage cross-functional teams and stakeholders effectively. 

• Excellent communication skills, both verbal and written, for effective collaboration and reporting. 

• Analytical and problem-solving abilities, with a strong attention to detail. 

• Proficiency in project management software and tools. 

• Willingness to work in a fast-paced and dynamic environment that is results-oriented. 

• Good understanding/has experience in livestock and/or food certification processes. 

• Attractive total compensation of salary, festive allowance, and annual bonus 

• Private Health Insurance 

• Working device provided 

• Employee Development Program 

• Flexible Working Arrangement 

• Culture programs 

• Mental Health & Well-being program 

• Various club and Engagement activities 

• Anniversary Leave

• Lead and mentor a team of software engineers, including backlog grooming, sprint planning and code reviews.

• Involved in system design discussion with Head of Engineering
• Involved in incident management, mainly in proactive and preventive initiatives.
• Drive technical projects
• Contribute technically to projects by owning services, improve code quality, improve development process, and build operational excellence.
• Work closely with the product management team & business team in product requirements and review.

• Have experience 5 years in financial technology industry is preferable

• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.
• Have experience with TDD.
• Have experience with refactoring large systems.
• Have experience with event driven architecture.
• Would be a plus if you have experienced with Kafka, Kubernetes, Grafana, Prometheus.

Job Description :

1. Oversee recruitment process, including sourcing, interviewing, and onboarding of new employees;
2. Manage employee relations, address concerns, and support staff development initiatives;
3. Implement and update HR policies and procedures, ensuring compliance with regulations;
4. Maintain accurate and confidential employee records, incl. contracts, benefits and performance data;
5. Ensure compliance with labor laws, workplace safety, and company policies;
6. Ensure smooth daily operations of the office, incl. supplies managament, facilities maintenance, and general office upkeep;
7. Develop and maintain administrative systems, policies, and procedures to improve efficiency;
8. Provide translation support for HR and administrative documents in English, Chinese, and Indonesian;
9. Coordinate with external translation services as needed for complex documents;
10. Provide administrative support to executives, including scheduling, travel arrangements, and preparation of meeting materials;
11. Assist with organizing internal events, team meetings, and employee engagement activities;
12. Ensure data accuracy and secure storage of sensitive information.

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.