Total 4 support analyst job vacancies in tanjung barat jagakarsa kota adm jakarta selatan dki jakarta indonesia

We are looking for a CRM Analyst to join our marketing team at Stockbit. You will managing and analyzing customer data to drive customer engagement, retention, and revenue growth. You will work closely with the marketing, product, and data teams to optimize and personalize customer communications across various CRM channels. If you are passionate about data analysis, customer behavior, and driving results, we would love to have you on our team. As a CRM Analyst, you will be responsible for:

• Collect and analyze customer data from various sources to gain insights into customer behavior and preferences.
• Develop and maintain customer segmentation models to optimize targeted marketing campaigns.
• Create and execute A/B tests to measure the effectiveness of different CRM strategies and tactics.
• Monitor and report on key performance metrics related to customer engagement, retention, and revenue growth.
• Collaborate with cross-functional teams to develop and implement CRM strategies that align with business goals.

• Bachelor's degree in business, finance, marketing, or other related fields. Fresh graduates with experience are welcome
• Experience in a fast-paced industry
• Ability to consistently produce quality output and meet tight deadlines in a high-pressure, agile working environment.
• Strong analytical skills, data-driven, and delighted with statistical analysis and figures.
• Experience in project management and data analysis
• Understanding of the Customer Journey Experience.
• Good communication and collaboration skills
• A meticulous and detailed person with strong organizational skills.
• Self-driven and a team player
• Take ownership of problems
• Experience in any of these specializations is a plus: CRM Tools, Google Analytics, HTML & CSS, Microsoft Excel

• Supportive teammates

• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• 12 days staff annual leave
• Health and optical cover
• Training opportunities
• Gym allowance
• Maternity Leave
• Hybrid Work – 1 day WFH
• 30 days work from anywhere
• Bonus structure in place

• Have the entire information and understanding of the business performance (full P&L up to Net Margin))

• Be a business partner to all functions in the platform, such as: Commercial, Execution, Finance and Industrial

• Actively engage with platform providing relevant data, valuable analysis and advice that support the business

• Provide weekly/monthly financial inputs and analysis to the stakeholders

• Be part of the SOP process according to the business needs/requirements, delivering all the necessary figures and analysis

• Actively involve and understand overall platform budget process and numbers (commercial margin to gross margin level).

• Related to accounting and tax area assisting to ensure the business comply with current regulation and accounting standards

• Keep local SOP/matrix updating and assisting to provide a clear and insights to the business/platform

• Pemeliharaan infrastruktur jaringan yang ada dan memastikan berjalan normal. 
• Mengelola dan mengatasi masalah infrastruktur (Server,PC/Laptop,Printer,CCTV,IP,Router/Switch ) perangkat jaringan lainnya
• Menganalisi masalah untuk tindakan pencegahan dan perbaikan