Total 43 technical support job vacancies in Paledang, Lengkong, Kota Bandung, Jawa Barat, Indonesia

• Managing technical team capabilities report and plan
• Preparing technical support team performance reports
• Assisting the Sales team both in presales and post-sales
• Understanding customer's requirements and needs and able to provide the right solutions
• Training, mentoring, evaluating, and motivating the team
• Assign and monitor the workload, set the goals and standards, and provide feedback and guidance
• Communicate the customer needs and expectations, report the performance and issues, and coordinate the resources and solutions
• Handle complex or escalated customer complaints, troubleshoot technical problems, implement policies and procedures, and ensure compliance with quality and security standards

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

We are seeking a talented Cathodic Protection Technical Product Engineer to join our team at PT Southern Tristar, based in North Cikarang, West Java. As a full-timeemployee, you will play a crucial role in developing and implementing innovative cathodic protection solutions for our clients in the oil and gas and energy industries.

What you'll be doing

• Definition of Calculation methodology/ Protection method definition.
• Definition of Material and determine Environmental conditions.
• Determination of the sacrificial anode quantities / location / material (Al /Zn / Mg) for the design life of the structure.
• Determination of the impressed current system size regarding the DC source and it’s associated anode ground bed.
• Issuing of Bid Doc for Procurement use.
• Establishing bidder lists, evaluating and pre-qualifying vendors, bid assessments, audits, reviewing supplier’s documentation for compliance with client/international specifications /rules.
• Assistance during MPQT, review for approval of subcontractor documentation.
• Management of CP site survey subcontractor on site. (Supervision / Training / Installation and Testing / Commissioning, if required).
• Assist with Technical clarification when required for clarification/negotiation all division (Cathodic Protection, Bolt and Nut, Cable Support System).

Deskripsi Pekerjaan:

- Melaksanakan tugas-tugas yang diberikan melalui platform kami.

- Tugas diberikan secara acak oleh para penjual di platform marketplace.

- Setiap tugas yang diselesaikan dengan sukses akan mendapatkan komisi sebesar 20%

Jam Kerja:

- Fleksibel, mulai dari pukul 09.00 hingga 22.00 WIB.

- Kakak bisa memilih kapan saja untuk menyelesaikan tugas selama rentang waktu tersebut.

Pendapatan:

- Komisi sebesar 20% dari setiap tugas yang berhasil diselesaikan.

• Menyiapkan kelengkapan adminstrasi/ dokumentasi untuk proyek yang sedang berjalan, proses rekonsiliasi, hingga penagihan dan pembayaran.
• Pengelolaan dan penyimpanan semua dokumentasi dan laporan terkait project.
• Penyiapan kelengkapan administrasi dan kebutuhan lainnya untuk event internal dan eksternal .

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

• Mengecek infrastruktur IT, seperti hardware, printer, scanner, jaringan LAN, CCTV, dan PABX
• Mengecek software, termasuk email, dan memastikan dapat bekerja dengan efektif
• Mengecek arus data yang digunakan user, termasuk backup data secara berkala
• Menjawab pertanyaan, memberikan bantuan teknis, dan membantu menyelesaikan masalah pengguna
• Menginstal dan mengkonfigurasikan komponen jaringan
• Memantau dan memelihara sistem dan jaringan komputer
• Memulihkan data jika terjadi kegagalan sistem yang menyebabkan kehilangan data
• Menjaga keamanan dan integritas sistem serta data
• Memegang Website Perusahaan

Mengelola sistem admin IT perusahaan

Menangani masalah2 hardware dan sofware

Deskripsi Pekerjaan: E-commerce Support Associate

Ringkasan Posisi:

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Tigernix is a Singapore-based enterprise software solution provider, and its inception date was 2006. We are now a global office chain with roots in Australia, Singapore, Indonesia, and Sri Lanka, for delivering world-class technology solutions for the company.

We are looking for a motivated and skilled professional to join our team. The ideal candidate should possess the following qualifications:

• Expertise in Mikrotik setup/configuration
• Proficiency in networking, hardware, and software troubleshooting for Windows and Ubuntu (Linux) operating systems
• Highly motivated, energetic, and creative
• Ability to work independently and as part of a team without supervision
• Strong communication skills in English, both oral and written (preferred)
• Minimum of 1 year of experience in IT support and networking (preferred)
• Knowledge of IP CCTV systems (preferred)
• Expertise in Fortinet setup/configuration (preferred)

We encourage you to apply if you meet these qualifications and are ready to contribute to a dynamic and innovative team.

Be a part of Tigernix to sharpen your professional skills and meet expert standards.

we hope you will join us in developing cutting-edge software solutions for our clientele.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 

To succeed in this role, you should have: 

• Based in Bandung, Indonesia;
• Minimum of one year in customer service, preferably within an IT company or call center 

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Excellent communication skills and willingness to work in a team 

• Analytical mindset with the ability to make data-driven decisions 

• Skills for solving work tasks and optimizing processes 

• Results-oriented approach and ability to work in a dynamic environment 

• Proficient in Bahasa Indonesian as a native language, and advanced level of English 

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous. 

• Competitive salary based on experience;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

As our Digital Lending Support Intern, you will be part of an excellent team to create values and products to fasten financial inclusion in Indonesia. This role will directly report to the Head of Business Development and this role also are part of the small team consisting of 3 Business Development.

Responsibilities:

●      Support Operational Processes: Assist in day-to-day manual tasks, including data entry, and updating records.

●      Data Quality and Accuracy: Conduct quality checks and ensure data accuracy across all reports and processes.

●      Documentation: Maintain clear and organized documentation of operational processes and tasks.

Qualifications:

●      Strong attention to detail and an aptitude for data accuracy.

●      Basic knowledge of Google Sheets or Excel.

●      Ability to work independently and collaboratively in a fast-paced environment.

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

• Mengevaluasi efektivitas teknologi, perangkat lunak, atau peralatan dan mesin yang digunakan saat ini untuk meningkatkan produktivitas dan kualitas teknologi terkait.
• Menganalisis prosedur dan praktik yang diterapkan saat ini untuk mengidentifikasi area yang memerlukan perbaikan.
• Berkoordinasi dengan tim teknis untuk membuat atau update sistem, perangkat lunak, atau peralatan lainnya.
• Menetapkan jadwal dan deadline tim untuk setiap project agar dapat mencapai target.

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

Before embarking on any project

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

•      Before embarking on any project, conduct thorough risk assessments, considering safety, quality, budget, and timelines. Implement measures to mitigate identified risks.

•      Determine budgetary requirements for projects, ensuring efficient allocation of resources while aiming for optimal results.

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

Technical Account Manager will be responsible for managing all pre-sales projects that are customer's related.

Job Descriptions

• Manage new and existing customer request
• Assist the sales team in delivering daily proposal to client
• Monitor the on going client-related project up to finishing and documentation
• Collaborate with the related department in delivering client to product activation
• Learn for new technology related to cloud and virtualization management, migration, and deployment