Total 11 technical support engineer job vacancies in denpasar denpasar city

Amartha is embarking on an exciting new journey and seeks experienced engineers to collaborate with senior management, existing engineers, and the product team in shaping the next wave of innovative product offerings. The goal is to ensure Amartha leapfrogs into the next phase of its journey.

As a Mobile Engineer, you will play a key role in developing cutting-edge mobile applications and ensuring their performance, scalability, and security.

Responsibilities

• Design and build advanced applications for the Mobile platform
• Collaborate with the engineering team from planning to execution to achieve development goals.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Ensure all service delivery is scalable and secure.
• Support continuous improvement by investigating alternatives and new technologies, presenting these for architectural review.

• Experienced as a Mobile Engineer or Software Engineer
• Minimum of 5 years of experience in the related field
• Proven working experience in software development, with one or more published Android apps in the Play Store
• Experience in Native Mobile Development using Flutter
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Proven experience in writing readable code, creating extensive documentation for existing code, and refactoring previously written code
• Familiar with secure engineering practices
• Strong exposure to Financial Technology is a plus
• Strong exposure to Firebase Analytics & Firestore is a plus

As a QA Automation Engineer, you will play a critical role in ensuring the delivery of high-quality software through the development and execution of automated test solutions. You will collaborate closely with cross-functional teams to understand product requirements, design test strategies, and contribute to the continuous improvement of the software development lifecycle. Your expertise in automation tools, frameworks, and best practices will be instrumental in delivering robust and scalable test automation solutions. 

Responsibilities 

• Analyze user stories and requirements to design, document, and execute test strategies and automation plans. 

• Develop and maintain robust, scalable, and efficient automated test scripts for web and mobile applications. 

• Implement and optimize test automation frameworks using tools such as Selenium, TestNG, or equivalent. 

• Collaborate with developers to integrate automated tests into CI/CD pipelines to ensure early detection of defects. 

• Execute automated test suites, analyze results, and report issues promptly to ensure quality standards. 

• Stay updated on the latest trends and innovations in QA automation and recommend tools or techniques to enhance efficiency. 

• Proven experience in automation testing for web and mobile applications. 

• Proficiency in automation tools such as Katalon, Selenium WebDriver, or Appium. 

• Strong programming skills in Java or other scripting languages (e.g., Python, JavaScript). 

• Familiarity with frameworks like TestNG, JUnit, or similar. 

• Experience in integrating automated tests within CI/CD tools like Jenkins, GitHub Actions, or Azure DevOps. 

• Knowledge of performance testing tools (e.g., JMeter) is a plus. 

• Solid understanding of QA principles, software testing life cycle, and Agile methodologies. 

• Excellent problem-solving skills, with attention to detail and a quality-first mindset. 

• Strong verbal and written communication skills to collaborate effectively across teams. 

Nice to Have 

• ISTQB or equivalent QA certifications. 

Amartha is embarking on an exciting new journey and seeks experienced engineers to collaborate with senior management, existing engineers, and the product team in shaping the next wave of innovative product offerings. The goal is to ensure Amartha leapfrogs into the next phase of its journey.

As a Lead Mobile Engineer, you will play a key role in leading the mobile engineering team, designing and developing high-performance mobile applications, and ensuring the successful delivery of scalable, secure, and reliable services. You will collaborate with cross-functional teams to drive development goals, mentor junior engineers, and explore new technologies to continuously improve our product offerings.

Responsibilities:

• Lead and mentor a team of Mobile Engineers, including backlog grooming, sprint planning, and code reviews.
• Design and build advanced applications for the Mobile platform.
• Collaborate with the engineering team from planning to execution in achieving development goals.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Ensure that all service delivery is scalable and secure.
• Support continuous improvement by investigating alternatives and new technologies and presenting them for architectural review.

• Experienced as a Lead Mobile Engineer with a minimum of 3 years of experience.
• At least 5 years of experience in the relevant field.
• Proven working experience in software development, with one or more published Android apps on the Play Store.
• Experience in Native Mobile Development using Flutter.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Proven experience in writing readable code, creating extensive documentation for existing code, and refactoring previously written code.
• Familiarity with secure engineering practices.
• Strong exposure to Financial Technology is a plus.
• Strong exposure to Firebase Analytics & Firestore is a plus.

Amartha is embarking on an exciting new journey and seeks experienced engineers to collaborate with senior management, existing engineers, and the product team in shaping the next wave of innovative product offerings. The goal is to ensure Amartha leapfrogs into the next phase of its journey!

Successful candidates must have strong communication skills, as they will play an active role in discussions and be instrumental in bridging the gap between product and technology. They will also be responsible for coaching, mentoring, and guiding junior engineers in best practices and solving technical challenges.

As a Principle DevOps Engineer, you will combine software and system engineering to ensure the reliability and uptime of critical systems.

Responsibilities:

• Be responsible for the implementation, tuning, and ongoing administration of data layers and infrastructure.
• Manage availability, performance monitoring, and capacity planning for data and application layers.
• Improve services in terms of deployment and operation.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.

• Experienced in the fields of Computer Science or Software Engineering
• Experienced with cloud-native architecture and technologies
• Experienced with Google Cloud Platform (GCP)
• Experienced with API gateways
• Has strong ability to debug, optimize code, and automate routine tasks
• Has systematic problem-solving approach
• Possess an effective communication skills
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
• Strong knowledge of RDBMS systems and NoSQL databases

About the Role

The Associate Software Security Engineer plays an essential role in protecting Amartha from evolving cyber threats. You will be part of our dynamic security team, focusing on identifying and mitigating security risks across our technology stack.

About the Team

Our Information Security team consists of dedicated security professionals who prioritize security and privacy by design. We work closely with development teams to enable secure product development while maintaining operational efficiency.

Primary Responsibilities

- Execute vulnerability assessments and penetration tests across web applications, APIs, and mobile platforms

- Implement and maintain security controls in cloud environments (GCP, AWS)

- Develop automation scripts and tools to enhance security processes

- Perform security code reviews and threat modeling

- Support our bug bounty program through triage and validation

- Monitor systems for security anomalies and investigate potential incidents

- Collaborate with development teams to remediate security findings

Growth & Development

- Mentorship from experienced security engineers

- Certification and training support

- Hands-on experience with modern security tools and challenges

- Clear career advancement path within the security team

Required Skills

- 2+ years of hands-on security testing or software development experience

- Strong understanding of web security fundamentals and OWASP Top 10

- Proficiency in at least one scripting/programming language (Python, Bash, or Go)

- Experience with security testing tools (Burp Suite, OWASP ZAP)

- Basic understanding of cloud security concepts

- Ability to clearly communicate technical findings to various stakeholders

- Fast learner with passion for cybersecurity

- Self-motivated to stay updated with security trends and threats

Preferred Qualifications

- Security certifications (eJPT, OSCP, CEH)

- Experience with cloud platforms (AWS, GCP)

- Knowledge of CI/CD pipelines and DevSecOps practices

- Mobile application security testing experience

- Familiarity with infrastructure as code (Terraform, Ansible)

Technical Environment

- Security Tools: Burp Suite, Metasploit, Nmap, MobSF, Frida

- Development Tools: Git, GitHub, Jenkins

- Cloud Platforms: AWS, GCP

- Programming Languages: Python, Bash, Go

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

We are seeking a dedicated Corporate Finance Support professional to join our team. This role is essential for ensuring effective financial operations and analysis within the SAP system. You will assist the Corporate Finance team n implementing SAP solutions, improving financial reporting processes, and supporting ongoing financial activities.

What you will do but not limited to:

• Prepare daily, weekly, and monthly payment schedule. 
• Preparing and reviewing tax calculations and tax returns.
• Monitor and reconcile financial data within SAP, ensuring integrity and transparency.
• Support financial reporting accuracy by ensuring integration with SAP systems.
• Assist in implementing and maintaining SAP financial modules to optimize corporate finance functions.
• Participate in financial analysis and reporting tasks, providing insights derived from SAP data.
• Collaborate with cross-functional teams to streamline financial processes and enhance efficiency.
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 1 years of experience in corporate finance and proficiency in SAP systems.
• Strong understanding of finance principles and SAP finance modules.
• Detail-oriented with excellent analytical and problem-solving skills.
• Proficiency in Microsoft Excel and experience with other financial software.
• Strong analytical and problem-solving skills. 
• Ability to communicate effectively and work collaboratively across teams.
• Good command of written and spoken Bahasa and English is preferable.

About the Role 

The Security Engineer plays a crucial role in Amartha. You will be the warrior who will spearhead various Information Security programs to protect Amartha from internal and external threats.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

• Identify current and emerging technology issues including security trends, vulnerabilities and threats through various security assessment activities (including but not limited to: . penetration testing, vulnerability assessment, etc)
• Recognize complex technical issues and managing them within a fast-paced business environment
• Perform proactive investigation to analyze security weaknesses and recommend appropriate strategies
• Perform Threat intelligence activities
• Work closely with internal and external teams to implement security solutions
• Acquire and implement new technological solutions to enhance organizational security posture
• Identify, define and document system security requirements and recommend solutions
• Monitor systems for irregular behavior and set up preventive measures
• Manage bug bounty program
• Enhance the effectiveness of security related processes through automation and orchestration

Requirements

• 5+ years of related job experience
• Excellent analytical and interpersonal skills
• Ability to express technical information clearly at different organizational levels
• Having relevant certification are preferable (e.g.  CEH,OSCP, eCPPT, Ejpt etc)
• Advance knowledge in  API Security, Mobile/Application Security, Cloud Security
• Advance knowledge in security adversarial techniques, tactics, and procedures
• Experienced in conducting Static Application Security Test (SAST) and Dynamic Application Security Test (DAST)
• Experienced in scripting using Python, Bash, Go
• Highly skilled with strong hands-on experience with various security assessment tools such as Metasploit, BurpSuite, ZAP, OWASP tools, Hydra, Netsparker, Wireshark, Apktool, nikto, Cloudbrute , Kali Linux tools, Frida, MobSF, or comparable technologies
• Familiar with Cloud Platform such as GCP, AWS 
• Tools familiarity : Python, Bash, TerraFrom, Ansible, GitHub, Jenkins, Artifactory, Jira, Terraform, Git, BurpSuite, Hydra, Nessus, NMap, Metasploit, Frida, MobSF

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

About the Role 

The Senior Cloud Security Engineer plays a crucial role in Amartha. You will be the warrior who will spearhead various Information Security programs to protect Amartha from internal and external threats.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

• Identify current and emerging technology issues including security trends, vulnerabilities and threats over the cloud-based infrastructure
• Recognize complex technical issues and managing them within a fast-paced business environment
• Perform proactive investigation to analyze security weaknesses and recommend appropriate strategies
• Perform Threat intelligence activities
• Work closely with internal and external teams to implement security solutions
• Acquire and implement new technological solutions to enhance organizational security posture
• Identify, define and document system security requirements and recommend solutions
• Monitor systems for irregular behavior and set up preventive measures
• Enhance the effectiveness of cloud security related processes through automation and orchestration

Requirements

• 5+ years of related job experience
• Excellent analytical and interpersonal skills
• Ability to express technical information clearly at different organizational levels
• Having relevant certification are preferable 
• Familiarity with Cloud Security concepts, principles, and technologies
• Familiar with Cloud Platform such as GCP, AWS 
• Experienced in scripting using Python, Bash scripting
• Familiar with a variety of DevSecOps toolkits, including Ansible, Jenkins, Artifactory, Jira, Terraform, Git/Version Control Software, or comparable technologies
• Familiar with a variety of Pentesting toolkits, including BurpSuite, Hydra, Nessus, NMap, Metasploit, Frida, MobSF, or comparable technologies
• Experience in deploying, managing, and maintaining ELK Stack
• Tools familiarity : Python, Bash, TerraFrom, Ansible, GitHub, Jenkins, Artifactory, Jira, Terraform, Git, Nessus, NMap, Metasploit

Job Description

• Design and develop services that deliver impact every day.
• Operate and maintain highly scalable services.
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Has min. 5 years of experience in the related field
• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go Language.
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.
• Have experience with TDD.
• Have experience with refactoring large systems.
• Have experience with event driven architecture.
• Would be a plus if you have experienced with Kafka, Kubernetes, Grafana, Prometheus.