Total 3 technical support engineer job vacancies in jl rs fatmawati 77 81 keb baru jakarta 12150

1. Memberikan pelatihan, pendampingan/supervisi pengoperasian sistem perangkat lunak kepada end-user secara remote maupun on-site
2. Membantu end-user dalam menangani kesulitan/troubleshoot pengoperasian sistem perangkat lunak
3. Melakukan pengujian sistem perangkat lunak, serta mengenali setiap bug/error pada sistem yang belum teridentifikasi pada tahap pengembangan
4. Mendokumentasikan permasalahan pengoperasian di sisi end-user, serta mendokumentasikan semua bug/error yg ditemukan
5. Dalam beberapa case, Technical Support ditugaskan untuk melakukan monitoring/pengecekan secara berkala pada infrastruktur jaringan yang meliputi : server, router, jaringan kabel LAN maupun access point untuk memastikan tidak terdapat kendala dalam transmisi data
6. Dalam beberapa case, Technical Support ditugaskan untuk melakukan data entry pada sistem
7. Dalam beberapa case, Technical Support ditugaskan untuk melakukan pembuatan dokumentasi sistem berupa manual book / buku panduan pengoperasioan sistem yang diperuntukkan bagi end-user.

Responsibilities:

• Responsible for engineering design and calculations of product components, including development, to ensure compliance with client requirements and corporate product development standards.
• Provide technical clarification related to mechanical valves.
• Conduct analysis, offer technical assistance, consultation, and recommendations in valve engineering or other company products.
• Prepare necessary technical documentation.

Missions:

• Responsible for developing and maintaining relevant relationships with stakeholders in the projects channel, primarily in the Commercial Building Solutions (CBS) Hotels and Resorts (Hospitality), and Vertical Residential market segment (Architects, Interior Designers, Consulting Engineers, Façade Engineers, Sustainability Consultants, Developers, Somfy Industrial and Project Partners etc.)
• Use a solution selling approach to increase awareness of Automation and the Somfy brand in the target segment
• Responsible for building a pipeline and converting to sales, of relevant projects ensuring Somfy automation is specified

Activities:

• Builds up database and knowledge about projects, construction industry and key players
• Ensures relevant Somfy solutions are specified and converted into sales for meeting targets
• Develops a long-term approach for influencing and engaging with main stakeholders

Management:

• Secures end-to-end specified projects deliveries
• Close cooperation with industrial channel team to drive Key Accounts project sales