Total 372 Others/Any job vacancies in kuden rt 02 sitimulyo piyungan bantul daerah istimewa yogyakarta

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Leading manage innovations projects to improve and customer experience journey and boost Customer Satisfaction. Manage and create system automation in CX Team (Telephony, Ticketing System, Chatbot, Help Center automation).

Responsibilities:

• Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives
• Develop and maintain custom contact center applications, features, integrations and automation
• Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing related customer experience journey
• Installation, managing and optimizing CRM System customer support platform for the organization
• Lead efforts to optimize the performance of contact center systems and proactive monitoring for issues
• Collaborate with cross-functional teams, including network engineers, system administrators, operation teams, external vendors and a notion to business users to deliver integrated contact center solutions that meet business objectives.
• Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

• Min 1 years experience Digital Contact Center
• Experienced with CRM Ticketing set up (Zendesk, telephony system, chatbot, help center)
• Familiar with additional tools (JIRA, Redash, Slack)
• Ability to keep work moving on each of them enables change across many different areas of an organization
• Good verbal and written communication skills in Bahasa Indonesia and English
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Build and manage proper development quality processes in CX Ops (include learning management system, Help center content, chatbot content development, training process to build good product knowledge to handle customers, manage people development process align with HR Team).

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Support individual and team development, career development, and training and experience-based contact center learning
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Quality Performance Leads on the basis of internal customer feedback and/or Training Needs Analysis
• Build, create, and manage contents of Help center articles along with Business Unit Team, and Product Team

• Experiences as Trainer or Learning and Development Specialist assist digital contact center all channels (call/chat/email/KYC process) & Walk In agents
• Familiar with TNA, Syllabus, training tools, & learning management system
• Ability to create, build, and manage Help Center content based on business writing skill
• Analytical thinking and creating report from insights CSAT, and Help Center feedbacks articles
• Industry expertise to understand skills and competencies for creating training materials, soft skills and product knowledge
• Collaborative skills with Quality Assurance Team, Innovation Team, and Performance Insights team to provide good initiative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan minimal SMA/SMK/Sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Penempatan Yogyakarta

• Gaji Pokok
• Tunjangan
• Insentif

1. Berkoordinasi dengan departemen terkait untuk menjalankan semua kegiatan yang berhubungan dengan visual branding baik online daan offline.
2. Menghasilkan visual desain sesuai dengan program-program yang dijalankan.

1. Mengidentifikasi bahaya dan resiko yang terkait dengan Kesehatan, Keselamatan Kerja dan Lingkungan perusahaan serta mengusulkan standard atau tindakan yang diperlukan untuk mencegah bahaya tersebut muncul.
2. Melakukan pemeriksaan terhadap peralatan kerja, mesi, perilaku tenaga kerja, kesehatan tenaga kerja, lingkungan kerja telah dilakukan secara rutin untuk menjaga dari resiko yang berkaitan dengan kesehatan dan keselamatan kerja.
3. Mengasawi kegiatan kerja yang di wilayah perusahaan terutama yang melibatkan pihak luar agar tetap selalu patuh terhadap standar kesehatandan keselamatan kerja yang telah ditetapkan perusahaan.
4. Mengawasi kegiatan yang bersifat beresiko tinggi di wilayah perusahaan telah dilaksanakan sesuai dengan regulsi dan standar perusahaan sehngga terhindar dari bahaya keselamatan maupun kesehatan kerja.

MENJALANKAN FORKLIFT

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

1. Menghubungi pelanggan potensial melalui panggilan telepon untuk mempromosikan produk atau layanan kami.

2. Menjadwalkan online meeting & demo produk pada klien secara jelas dan persuasif.

3. Menyusun database serta melakukan follow up.

4. Memverifikasi data klien dan mengidentifikasi kebutuhan.

5. Membuat laporan monitoring FU pelanggan harian, mingguan dan bulanan

6. Menjalin relasi yang baik dan merespon pertanyaan baik dari existing user / new

7. Mencapai target yang sudah ditetapkan

• Menginput absensi
• Menginput gaji
• Melakukan training
• BPJS Kesehatan dan Ketenagakerjaan karyawan
• Membuat Slip Gaji
• Melakukan proses recruitment
• Membuat jadwal shift
• Membuat pengumuman internal

• Memastikan implementasi penjualan & distribusi sesuai dengan target yang ditentukan
• Membuat rencana kunjungan harian Sales dan memastikan implementasinya
• Memastikan ketersediaan stok produk di gudang distributor
• Memastikan pengiriman barang sampai secara sempurna ke outlet
• Menjadi titik kontak harian dari Kraft Heinz ke distributor
• Membuat laporan penjualan harian, mingguan dan bulanan
• Supervisi tim Sales distributor

Candidate Sourcing:

• Utilize various channels to source potential candidates
• Build and maintain a network of potential candidates through ongoing relationship management.

Screening and Evaluation:

• Review resumes and applications to assess candidate qualifications.
• Conduct initial interviews to evaluate candidates' skills, experience, and cultural fit with the company.
• Collaboration with Recruitment Advisor for proper candidate placement for clients and communicating about job orders from clients.

Negotiation and Offer Process:

• Facilitate communication between candidates and recruitment advisor during the interview and offer stages.
• Negotiate compensation packages and other employment terms.

Compliance:

• Ensure adherence to legal and ethical recruiting practices, including equal opportunity employment laws.

• Supporting the Consultant by presenting suitable candidate efficiently
• Work collaborative and provide support across the teams by sharing information
• Engage in data mining and proactively source for suitable candidates by using job portal and another media
• Understanding job description and using creativity to attract the right talent
• Conduct initial candidate screening
• Managing candidate's database

• Keep strong relationships among all clients, not only with the HR PIC but with the Managerial level (President, GMs) to catch the latest business situation of them.
• Acquire Job vacancies from clients by executing strategy sales and marketing activities, then write Job description which are shared with candidates and for internal.
• Deeply understand the background of the client's business and the reason they need to hire employees from external.
• Consult and advise the client how to maximize the possibility to reach success in hiring, by providing the market tendency and information.
• Share the full information with Career Advisor team and contribute with them to provide the suitable quantity of candidate CVs with required quality.
• Not limited to only above, but also implement any kinds of enterprise sales/marketing activities to realize the purpose written in the top.
• Other duties as assigned.

Penempatan: Krobokan, Bali

Kualifikasi:

- Maks. 35 tahun

- Pendidikan minimal SMA/SMK sederajat

- Mampu English basic conversation

- Diutamakan berpengalaman di Industri Furniture

- Dapat bergabung segera

Job Deskripsi:

- Melakukan pengecekan barang dan penyimpanan stock sesuai SOP

- Menjaga serta mendata barang yang masuk dan keluar

- Memelihara keamanan dan kebersihan barang maupun store sesuai SOP

- Melakukan stock opname

- Membuat laporan penjualan

Kirimkan CV terbaru Anda ke email [email protected]

Subjek: Nama_Storekeeper Kerobokan_Domisili

Coordinating all area in office management and work environment inside and outside including the legal aspect of office permit, coordinate with all function and department to ensure office operations, controlling reception and office building management  to ensure office operations run smoothly match with the quality-of-service Gameloft standards and policies. As part of HR and supporting Department team, taking part in improving employee experience in terms of office facilities. 

Detail responsibilities :

• Oversee general office coordination in the Studio.
• Maintain and check records of all bills from vendor under office management.
• Coordinating with immigration agent in registering new expats, extending the working documents for all expat and all necessities regarding visa and/or travel document;
• Maintain and review office budget, administer and control effectively all office expenses; follow up payments, and make sure with Accountant that all expenses are executed in due form.
• Supervise Office team to ensure all facilities are well operated and maintained (air-conditioning, electricity, drinks, telephone, meeting rooms, office furniture. Make sure supplies and equipment are provided in sufficient quantity and monitor the use.
• Collaborate with Purchasing to provide the best services with cost effectiveness; follow up all projects, fixing and operations related to office facilities.
• Upon necessities, working with IT and Building Maintenance in controlling office fit out regarding installation, decoration, movement, renovation any office facilities to match with quotation, agreement with vendors and plan validated by Studio Manager;
• Maintain inventory of office equipment and machines, ensure efficient asset management.
• Coordinate with building maintenance to ensure all the facilities, renovation, maintenance or new installment done, run smoothly and match with the expectation and plan.
• Compile all related report data office facilities (costs, damages, vendors) to determine the follow-up of the parties’ company, validated by Studio Manager
• Work Closely with Legal team to make sure that all office permits are valid and in order;

Requirements :

§ Minimal SMA Semua jurusan

§ Laki-laki Usia maksimal 35 tahun

§ Berpengalaman dibidangnya

§ Mampu bekerjasama dengan team

§ Mampu bekerja dibawah tekanan

§ Memiliki loyalitas tinggi

§ Teliti, Cekatan, Bersedia kerja Shift

§ Mampu berkomunikasi dengan baik dengan atasan maupun dengan rekan kerja

§ Memahami Jenis Produk yang diproduksi dengan Baik

§ Tidak buta warna

Jobdesc :

§ Menerima Barang yang sudah jadi dari Produksi

§ Memastikan Kembali bahwa kondisi barang tersebut berkualitas baik

§ Melakukan pengecekan atau check sheet terhadap mesin Packing

§ Melakukan pengemasan atau packing terhadap barang atau mengoprasikan mesin packing

§ Menyimpan atau Menyusun barang yang sudah dipacking sesuai tempatnya

§ Membersihkan area kerja packing barang setelah selesai bekerja

§ Membuat rekap laporan kerja