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Executive Assistant Manager (EAM) - Food & Beverage

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As an EAM in charge of Food & Beverage, you will strategically lead the team to take guest satisfaction to the next level. At Fairmont, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an EAM in charge of F&B – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Lead the Food & Beverage Operations team.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.
• Directs and controls all subordinate Food and Beverage staff to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Provides guidance and assistance to the Outlet Managers helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
• Oversees the service standards of all outlets ensuring that they conform to the requisite standards and meet or exceed customer expectations.
• Oversees the quality, consistency, and presentation in all Food and Beverage outlets to ensure that they conform to the requisite standards and meet or exceed customer expectations.
• Prepares the Food and Beverage promotion plan and executes specific promotional activities.
• Prepares the hotel’s annual budget and monitors and controls the performance of the individual outlets.
• Monitors and controls the hotel’s OE inventory and participates in inventory taking.
• Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with all health and safety, fire and emergency procedures.
  Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or regulation of the hotel is represented.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.
• Interacts with guests actively soliciting feedback.

Memantau dan memelihara server/sistem di lokasi untuk menyediakan administrasi server/sistem dan dukungan teknis untuk sistem infrastruktur TI di lokasi serta membantu IT Operation Supervisor dalam semua tugas terkait lainnya yang berhubungan dengan infrastruktur TI.

Mengelola dan mengoperasikan semua sumber daya proyek di lapangan untuk memastikan bahwa proyek selesai tepat waktu, sesuai anggaran dan sesuai dengan spesifikasi.

Melakukan inspeksi lapangan terhadap lokasi pabrik yang diusulkan untuk merencanakan, meninjau, dan menganalisis desain optimal dari konstruksi yang diusulkan.

Mempersiapkan dan memelihara dokumentasi Teknik untuk memastikan semua dokumen dikelola dengan baik dan sesuai dengan prosedur Teknik dan Kualitas.

This position is part of Finance Treasury team and will be handle for P2P Amartha's product.

Job Description:

• Do the Escrow balance vs auto-generate report daily Comparations/reconciliation
• Performing administrative controls, such as e-mailing related to obstacles found on a daily basis or support team related to daily activities that require coordination with other divisions (IT team or sales team)
• Daily reconcile/ weekly borrower insurance costs and check invoices related to borrower insurance
• Do a hard checking of the borrower notary fees reconciliation and coordination with the Finance team related to the borrower notary fees
• Prepare a reconciliation report for all transactions relating to monthly closing
• Acceleration escrow reconciliation on Bank accounts with Bank admins (coordinate interest calculation/penalties)

• Graduated in Accounting or Finance
• Has experience a minimum 2 years in reconciliation fields
• Strong in analytical and Ms. Excel
• Familiar with ERP (Enterprise Resource Planning)
• Experienced in a fast-growing, fast-paced organization with constrained resources

• •Master all basic cooking methods like cutting of ingredients and preparing daily mis-en-place for the assigned station (pastry)

• Prepare food (pastry) items as per standard recipe cards whilst maintaining portion control and minimizing wastage

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Clean and maintain all equipment within the food production area

• In charge of creating partnerships with E-Commerce that can benefit Cermati for insurance products
• Have a deep understanding of both micro insurance product and the partners' product in order to create a successful partnership
• Prepare an interesting and accurate customised presentation to be presented to potential partners
• Keep a great ongoing relationships with current partners and offer new ways to grow the partnership
• Identify potential opportunities, create innovative strategies, and implement them
• Researching ways to increase the value of our products for our clients be it missing features, improvements, client feedback,etc
• Collaborate with the product team to create an effective strategy

We are looking for a Data Analyst who will conduct research and in-depth analyses to drive revenue and business growth. You will also translate the analysis into impactful insights and recommendations for diverse stakeholders and management. Overall, your day-to-day responsibilities will revolve around:

• Serving as a strategic advisor, partnering with cross-functional teams to understand business objectives, challenges, and opportunities
• Collaborating with business stakeholders (Product, Marketing, etc) to develop data-driven strategies and action plans to optimize business processes, improve operational efficiency, and drive cost savings
• Analyzing customer behavior and segmentation to identify acquisition, retention, and satisfaction opportunities
• Identifying and implementing A/B testing and experimentation initiatives to evaluate the impact of different strategies, features, and campaigns
• Translating data analysis findings into clear, concise recommendations to drive revenue growth, optimize marketing initiatives, and improve product performance
• Conducting comprehensive data analysis, leveraging advanced statistical methods and analytical tools to uncover actionable insights and trends
• Developing impactful reports, dashboards, and presentations to communicate insights, recommendations, and progress to stakeholders at all levels of the organization

• A Bachelor's degree, preferably in Statistics, Mathematics, Economics, or Engineering
• Have at least 2 years of relevant work experience in management/strategic consulting, banking, fintech, e-commerce, and/or start-ups
• Experience in analyzing & quantifying complex strategic issues tied to long-term business growth
• Strong foundation in data query/manipulation using SQL and data visualization using tools like Tableau
• Strong business sense and ability to articulate complex analysis results to a wide range of audiences, and translate these to actionable business insights
• Possess structured critical thinking and detail-oriented
• Effective communicator to both technical and business audiences

• Capital market sharing session
• Flexible work arrangement
• Self development program
• Health insurance benefits
• Well being and counseling program

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and set the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Life at Ajaib

Here at Ajaib, we address ourselves as Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, Growth Mindset to never stop learning, and A Will to Win to have courage in being excellent in everything we do!

Responsibilities

• Develop and execute social media strategies to grow Ajaib's online presence through various social media platforms
• Create engaging and shareable content, including texts, images, and videos
• Monitor social media channels for brand mentions, engagement, and feedback
• Analyze social media metrics and generate reports to measure the success of campaigns
• Stay up-to-date with industry trends and best practices in social media

• Bachelor's degree in Marketing, Communications, or a related field
• Proven work experience as a social media manager or similar role
• Expertise in multiple social media platforms with great knowledge of social media management tools and analytics
• Knowledge of online marketing and advertising trends
• Excellent communication and interpersonal skills
• Creative mindset with a passion for social media and digital marketing
• Self-motivated and able to work well in a team

Join us as we make magic happen to increase Indonesia’s financial inclusion!

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach.  In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Life at Ajaib

Here at Ajaib, we address ourselves as Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, Growth Mindset to never stop learning, and A Will to Win to have the courage being excellent in everything we do!

Responsibilities

• Assist in managing relationships with influencers and content creators
• Assist in planning and executing influencer marketing campaigns
• Identify and research potential influencers and content creators
• Support day-to-day administrative tasks related to influencer marketing

• Currently pursuing a Bachelor's degree in Marketing, Communications, Advertising, or related field
• Strong passion for social media, influencer marketing, and digital trends
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational and time management skills
• Proficient in using social media platforms
• Ability to work independently and as part of a team
• Available for 3 months internship period

Reporting to the Director of Sales and Catering you will be responsible for responds and tracks all sales and conferences inquiries, and supports the Sales Managers with creating proposals, estimates, and contracts.

 What you will be doing:

• Under the direction of Sales Managers, creating proposals and estimates and preparing formal contracts based on individual client’s needs
• Managing and tracking incoming telephone, email, and online sales inquiries directing to the appropriate Sales Manager
•  Follow-up correspondence requests for both proposals and contracts
• Preparing a variety of weekly and monthly Sales reports
• Attending weekly Sales and Conferences meeting and communications meeting
• Provides administrative assistance as required to Sales Managers and Director of Sales and Catering

1. Data Strategy Development:

• Develop and execute a comprehensive data strategy aligned with business objectives.
• Identify opportunities for data collection and enrichment to enhance customer insights.
• Collaborate with cross-functional teams to ensure data strategy aligns with marketing, sales, and product goals.

2. Data Capture:

• Implement robust data capture mechanisms across various touchpoints (website, social media, events, etc.).
• Optimize data capture processes to ensure accuracy, completeness, and compliance with data privacy regulations.

3. Data Cleansing:

• Oversee data hygiene practices to maintain a clean and accurate CRM database.
• Implement automated processes for data validation, deduplication, and enrichment.

4. Data Segmentation:

• Utilize advanced segmentation techniques to categorize customers based on behavior, demographics, and preferences.
• Develop targeted messaging strategies for different customer segments to enhance engagement and conversion.

5. Data Implementation into Communication:

• Work closely with marketing and communication teams to integrate CRM data into campaigns and customer interactions.
• Personalize communication channels (email, SMS, etc.) based on customer insights to improve relevance and effectiveness.

6. Technical Expertise:

• Possess a strong understanding of CRM platforms (e.g., Salesforce, HubSpot, etc.) and related technologies.
• Collaborate with IT and data engineering teams to implement and optimize CRM systems and integrations.
• Provide technical guidance and support for data-related initiatives.

• Conducting research on new marketing & analytics technology trend and how it can be leveraged for the company purposes
• Analyze marketing business processes, identify improvement opportunities and translate it to business and system requirements
• Owning and driving the implementation of new marketing & analytics technology by liaising with related parties in the company
• Managed owned media marketing initiative in the company
• Perform data & product analysis to provide insight and actionable items to improve marketing & business performance

• Maintaining existing business and generate new business opportunities by actively contacting prospects, scheduling appointments, making sales presentations and closing new Employee Benefit accounts
• Develop prospecting strategies to increase opportunities for new business.
• Build and maintain account existing database, include client relationships and provide oversight to account activity.
• Look for opportunities to grow business from existing clients by offering other products of EB
• Manage renewal process with existing clients and ensure all internal procedures are compiled during the renewal process.
• Provide insurance consultancy services to the client and add value to clients
• Collab with EB team (claim, placement, finance, etc) in targeted accounts, ultimately accountable for success.
• Build value client oriented, manage client complaints, solve every problem may arise, do discussion with internal & external team
• Help to monitoring aftersales / servicing to all accounts internal & external

Knowledge and Experience

Diploma or Degree in Accounting or related filed

At least 3 years of experience in credit operations of similar size/style of hotel.

Proficient in PMS Opera and MS Applications (Excel, Word, PowerPoint, etc.)

Presentable, well-groomed with leadership quality. 

Strong interpersonal and problem-solving abilities

Highly responsible & reliable

Ability to work well under pressure and independently in a fast-paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Excellent communication and organizational skills

Collaborate with the marketing team to understand project requirements and objectives

Design engaging and creative graphics for various digital and print materials, including but not limited to websites, social media, advertisements, brochures, and presentations

Create visually appealing layouts, illustrations, and graphics that adhere to brand guidelines

Work closely with the marketing team to brainstorm and develop concepts for new projects

Stay up-to-date with industry trends and best practices in graphic design and digital media

• Handle Product Masterfile and other integration related queries with clients and internal stakeholders
• Coordinate with BI and/or Product team to solve discrepancy on data reconciliation and make sure the data recorded in the system is up to date
• Drive analysis and insight on current products and support market research on targeted client
• Assist in product configuration based on business requirements, analyze changes and making sure the end-to-end results are per expectation
• Perform monthly invoice reconciliation for existing clients and partners
• Compile documentation such as correspondence and legal documentation to ensure projects are tracked properly
• Coordinate with the Claims and CS team to resolve problems/ blockers regarding claims/ queries from clients
• Report to Business Development Managers in providing support for proposal preparation among other key activities
• Liaise with the Business Development Managers in providing support

• Research, analyze, define product features and you create metrics to measure the impact of your product to the company
• Be the primary driver of your product's planning and execution
• Write the specs of new features and enhancements
• Come up with product road map and rally other people to join your cause to realize your product vision. You are expected to be able to prototype your vision to convince others if necessary.
• Work with engineers, designers, ops, sales, legal and even external partners to make things happen

• Research, analyze, define product features and you create metrics to measure the impact of your product to the company
• Be the primary driver of your product's planning and execution
• Write the specs of new features and enhancements
• Come up with product road map and rally other people to join your cause to realize your product vision. You are expected to be able to prototype your vision to convince others if necessary.
• Work with engineers, designers, ops, sales, legal and even external partners to make things happen

• Manage and responsible for the overall Anti-fraud & investigation Process
• Liaise with Superior (Head of Credit Ops)
• Responsible to maintain daily and weekly report
• Develops fraud model prevention initiatives
• Recovers fraud losses
• Coordinate collaborations with other departments.
• Monitoring and developing team performance and coaching if needed

• Acquire new retail merchants as partners for Indodana’s products
• Responsible for end-to-end merchant acquisition pipeline starting from lead generation to commercial negotiations up to the launch of the partnership
• Develop a deep understanding of both our and our partners' products
• Prepare presentation and deliver compelling sales pitch to potential partners
• Develop and maintain trusted relationships with new potential partners
• Conduct market research and benchmarking to identify competitive information on new developments in the market
• Collaborate with the internal stakeholders (such as Tech, Marketing, Operations) to ensure successful launch of new partnerships

In this role, you are the main person in charge of all regulatory and internal policy compliance activities in the company. You will play a critical role in supporting new business development, new products, and ensuring business continuity by ensuring compliance to applicable laws and regulations. You will be managing a small team of compliance staff, handling a couple of business units in Cermati Fintech Group.

To succeed in this role, you will need both strong analytical minds and knowledge of the regulations in the fintech/financial industry, and show communication and influencing skills towards the regulators.

• Drive key projects related to new licensing with Bank Indonesia, OJK, Bappebti, or other applicable regulators
• Stay up-to-date with new and updates to current regulations, assess and interpret the impact on our business
• Review and/or recommend updating and improving the Company policies, provisions, systems and procedures with the provisions of regulation and the prevailing laws and regulations.
• Liaise with different stakeholders to drive the necessary changes to comply with the law and regulations
• Actively develop professional network and influence within the applicable associations and regulators (AFPI, APPARINDO, AFTECH, etc)
• Ensure all routine and adhoc reports to regulators are submitted accurately and in a timely manner
• Perform or direct the internal investigation of risk compliance issues

Job Responsibility

1. GL Integrity
   • Review and check coding, expense report and payment requisition before proceeding with the payment.  Ensure cost center are correctly entered
   • Check data entry for all transaction to ensure data accuracy
   • Ensure that all transactions are complying with related finance policies and procedures
   • Review and monitoring over/under expenses due to monthly activity basis.
2. Accounts Payable
   • To ensure that 3 matching have been performed when the invoices are received and checked against the PO and Good Received
   • To ensure all transactions (such as: PORE, Reimbursement, Advance payment, Manual AP and Settlement) have been approved by related Dept. Head and also already invoicing by related vendors are recorded in system
   • Maintaining prepaid expense include monthly amortisation list
   • Maintaining remainder to faculty/unit if there are any prepaid expenses have expired or will be renewed and coordinate with finance coordinator to generate accrual for continuous prepaid that has no been PORE
   • To ensure prepaid expenses which are not yet due or not yet billed by related vendors but services/good have been received (routine expenses) are recorded in system
   • Matching invoices Travel Expense Settlement
3. Fixed Asset
   • Maintaining asset allocation from PORE
   • Maintaining complete information per asset for mass addition in fixed asset module
   • Maintaining depreciation fixed asset in monthly basis
4. Tax
   • Review and coding tax payment
   • Reconcile all Tax transactions
   • Prepare payment for all taxes and ensure all payment have proper approval
   • Prepare tax invoices to the distributors the latest 2 days after the commercial invoice.
   • Prepare all Tax reporting in accordance to the Tax Regulations
   • Maintain and update all New tax regulations to Finance Coordinator
   • Maintain(include reconciling) the following accounts:
     • Deferred asset/expense accounts
     • Prepaid tax WHT 22, 23, 26 and final
   • Prepare and lodge the monthly tax return (SPT Masa) to DGT
   • Do the recapitulation and send all the “bukti potong” and inform vendors to collect them.
   • Ensure that all overseas vendors have the COD & DGT1 which have been submitted to STSI
   • Arrange & maintaining administrative process & document include renewal with Tax Office
   • Filing SPT & wire transfer receipt all taxes
5. Internal Controls
   • Ensure that all company policies and procedures are followed
   • Ensure that every major Ledger accounts have detail listing which ties with the General ledger balance.
   • Ensure that all controls elements are in place for all major items in the GL and properly authorized such as:
   • Tax Reconciliation
   • AP & prepaid reconciliation
6. Reporting
   • Perform the detail sub ledger (such as: Detail Prepaid, Detail AP Trade, Fixed Asset mutation & register, Detail Outstanding Cash advance and Advance Payment, Detail Tax Payable) for monthly financial reports on a timely manner
   • Perform the monthly tax reports submission to HQ and Tax Office on a timely manner
   • Perform the monthly tax reconciliation reports for PPh 21 (include equalization), PPh 23, PPh 26, PPh 4(2) and VAT Offshore
   • Prepare Nominatif list for CITR purposes

Our client is a global airlines and aviation company.

We are looking for an experienced IT Head for their growing team in Indonesia.

Job Requirements

• Research and Development: Stay up to date with emerging technologies and drive innovation within the IT department.
• Budget Management: Prepare and monitor the IT budget, ensuring cost-effectiveness
• Infrastructure Planning: Plan and implement new IT infrastructure and coordinate expansion plans for new stations
• System Consolidation: Consolidate IT systems and operations for the Indonesia Business to reduce costs and improve performance
• Project and Performance Monitoring: Monitor major projects and overall IT performance and review the adequacy and allocation of IT resources
• Standardization and Global Solutions: Promote standard approaches and global solutions for business needs, ensuring they cover business requirements and actively seeking opportunities to fill gaps
• User Efficiency: Ensure users utilize IT solutions effectively and efficiently
• Global Procedure Implementation: Implement Global IT procedures, actively monitor, and advise on improvement opportunities for better IT processes
• Data Security: Ensure the security of data, network access, and backup systems, certified by ISO 27001
• Disaster Recovery: Create and administer disaster recovery plans
• Problem Resolution: Identify problematic areas and implement strategic solutions in a timely manner
• Priority Coordination: Coordinate priorities between the IT department and user departments
• Staff Management: Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

Candidate Requirements

• Bachelor's degree in engineering
• Advanced English
• Experience in a multi-national company and in working with different cultures and countries
• International aviation background, experience in ground handling and cargo business
• Minimum 8 years experience
• Strong analytical and problem-solving skills, with a high level of attention to details
• Teamwork-oriented with good communication and interpersonal skills
• Excellent written and verbal communication skills
• Proven experience and knowledge in effective people management