Total 4 Senior Executive job vacancies in Lagoi

Responsible for the entire operations, staffing and equipment of the Housekeeping Department
Delegates to and supervise all staff within the Department and assist them in preparing work
schedules.
Conforms to and enface policies & procedures and rules & regulations as laid down by ACCOR
and the hotel in order to achieve the highest levels of uniformity and guest service.
Performs special duties as required by Room Division Manager.
To be ready and responsible to perform any other duties as designated or required by
Management from time to time.
Directs and co-ordinates the activities of all Housekeeping personnel engaged in such activities
as:
• Cleaning and maintaining the interior hotel premises.
• Storing and issuing hotel linen and uniforms.
Ensures that all guestrooms, function room, public area, back of the house areas and their
surroundings are conforming to the hotel standards of cleanliness, maintenance and orderliness.

Inspects hotel rooms and premises regularly; ensures that furnishing, facilities and equipment are
cleaned, repaired, maintained and replaced as necessary and informs Management of
requirements; sees to it that deficiencies in work of personnel are corrected.
Determines need for general cleaning, repairs and remodelling; schedules such work activities in
coordination with Engineering and Front Office.
Trains personnel according to established procedures, conducts training meetings to discuss
problems and future plans, gives information and assignment, etc.
Briefs Floor & Linen Supervisor on function, VIP arrivals and other events, which will
necessitate additional or special preparations.
Controls and sees to the adequacy of inventory of all necessary housekeeping materials, supplies
and linen.
Finalizes reports on periodic inventories of linen and uniforms; submits the same to Guest Service
Manager.
Co-ordinates with Front Office regarding room transfer, guest charge and other problems or
requirements regarding guest accommodations and billing.
Prepares Housekeepers report on room occupancy.
Ensures the availability of linen and uniforms as required.
Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements
daily.
Approves and/or prepares maintenance orders, work orders, requisitions, reports on guest
complaints and other inter-office memoranda.
Prepares Housekeeping Annual Budgets.
Performs duties common to all supervisors and other duties as may be assigned.
Monitors and controls the activities for house and guest laundry.
Overseas the daily movement of guest activities and be able to resolve any guest complaints.
Handles and resolves all guest queries and complaints in an efficient manner and to establish an
aim.
Cables relationship with all guest of the hotel.
Through close supervision recommend improvements and changes to the operation of the
Housekeeping Department especially creating service standard of the hotel.

• Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work 

• Ensure personal cleanliness and proper deportment of all team members 

• Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage 

• Discuss with the Executive Chef and recommends menu price adjustments  

• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.  

• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner 

• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food 

• Suggest new recipe/products which may improve quality of food or lower food cost 

• Check the maintenance of all kitchen equipment  

• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to 

• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization 

• Assist the Executive Housekeeper in personnel matters such as interviewing, evaluating and counselling.
• Establish and maintain effective employee relations.
• Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired.
• Ensure good interdepartmental communication, network and teamwork.
• Inform other departments of housekeeping matters that concern them, particularly the Laundry Department, Engineering Department and Front Office Department.
• Consult with the Executive Housekeeper on any work that needs to be excluded.
• Attend daily communication meetings and weekly housekeeping meetings.
• Act and follow-up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper.
• Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Coordinate with Front Office to ensure there are adequate vacant clean rooms are available for sell sufficient.
• Maintain open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping and Laundry Department.
• Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Executive Housekeeper.
• Monitor housekeeping personnel to ensure that rooms receive proper attention.
• To inspect daily VIP- allocated rooms and to spot check rooms of in-house VIP guests.
• To daily spot check vacant, occupied and out of order rooms and report findings to Executive Housekeeper.
• To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the Executive Housekeeper and ensures such schedules and requests are followed.
• Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to Executive Housekeeper.
• Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel.
• Monitor and control housekeeping tasks, such as lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.

• Process day-to-day Talent & Culture administration in an accurate and timely manner
• Create and update employee data record in system
• Create personal files and assist with general filing
• Manage application of work passes under Ministry of Manpower
• Prepare various letters and communication to employees
• Prepare monthly employee newsletter
• Organize and execute employees’ social, athletic and recreational activities
• Prepare and submit periodic Talent & Culture & Training reports
• Update and track annual and probation period appraisals of all employees
• Assist colleagues will all HR related queries and questions
• Maintain a good working relations with all departments and all professional external contacts

• Coordinate with the hiring managers on the recruitment of Rank & File employees based on approval by the divisional head and General Manager, following established standards, policies and procedures
• Prepare and issue contracts to all new employees
• Conduct and ensure smooth onboarding experience for all new hires
• Conduct recruitment and exit interviews for Rank & File employees
• Manage resignation and clearance procedures
• Maintain good working relationships and partnerships with recruitment agencies / sources