Total 178 Manager job vacancies in Palembang, Palembang City

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Leading manage innovations projects to improve and customer experience journey and boost Customer Satisfaction. Manage and create system automation in CX Team (Telephony, Ticketing System, Chatbot, Help Center automation).

Responsibilities:

• Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives
• Develop and maintain custom contact center applications, features, integrations and automation
• Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing related customer experience journey
• Installation, managing and optimizing CRM System customer support platform for the organization
• Lead efforts to optimize the performance of contact center systems and proactive monitoring for issues
• Collaborate with cross-functional teams, including network engineers, system administrators, operation teams, external vendors and a notion to business users to deliver integrated contact center solutions that meet business objectives.
• Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

• Min 1 years experience Digital Contact Center
• Experienced with CRM Ticketing set up (Zendesk, telephony system, chatbot, help center)
• Familiar with additional tools (JIRA, Redash, Slack)
• Ability to keep work moving on each of them enables change across many different areas of an organization
• Good verbal and written communication skills in Bahasa Indonesia and English
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects

About OMRON

Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us!

About OMRON Management Center of Asia Pacific (OMCP)

OMCP is an Expert Services (ES) of Omron corporation. OMCP extend strategies to execute the operational excellence in to our businesses across Asia pacific. We consolidate all important corporate functions as shared services to deliver highly specialized services and skills in critical functions like, Administration & Secretarial, Accounting & Finance, Corporate Communications, Facility Management, Human Resources, Information Technology, Intellectual Property, Internal Audit, Risk & Legal Management, etc. Let’s begin the exciting journey of Shaping Future 2030 together with us! Understand more about our OMRON Asia Pacific HERE.

Description

The individual oversees financial operations, ensures compliance, drives efficiency, and supports strategic initiatives for Omron Indonesia business entities. This role encompasses various key responsibilities to safeguard and enhance the organization's financial health:

Responsibilities:
1. Financial Leadership and Operations:

• Lead the country's finance function, providing efficient services to multiple Omron Indonesia business entities.
• Manage cash flow, financial planning, treasury functions, finance operations, and tax.
• Ensure compliance with financial regulations and communicate value and risk issues to Management.
• Drive a culture of controllership, accountability, compliance, and integrity in financial practices.

2. Strategic Leadership:

• Provide strategic financial leadership and quantitative insights to Management.
• Drive operational excellence to enhance overall effectiveness and efficiency.

3. Change Management and Competency Enhancement:

• Drive transformative change within the finance function.
• Enhance competencies within the country's finance function.
• Support regional transformation projects.

4. Accounting:

• Ensure accurate month-end, quarter-end, and year-end closing of accounts.
• Manage Group Chart of Accounts (GCOA) and Local Chart of Accounts (LCOA).
• Analyze and approve month-end accruals and adjustments.
• Stay updated on US GAAP and IFRS accounting standards.

5. Financial Reporting:

• Review and manage financial entries in the HFM package files.
• Perform financial analysis on group reports and statements.
• Assist in adopting US GAAP in HFM package files.
• Standardize reporting processes for work efficiency.
• Prepare and finalize budgets and forecasts.

6. Tax, Legal, and Audit:

• Review and manage Corporate Income Tax, Transfer Pricing, and other tax requirements.
• Coordinate with tax authorities and consultants.
• Resolve audit issues and manage compliance requirements, including J-SOX audits.

7. Finance Business Partnering:

• Analyze cash flow, operating expenses, and business performance.
• Provide financial analysis for project initiatives.

8. Fixed Asset Management:

• Oversee the monitoring, recording, and reporting of assets.

9. Projects and Improvements:

• Identify and implement process efficiencies, improvements, and enhancements.
• Undertake and will actively embrace decision-making responsibilities primarily pertaining to matters within Accounting & Finance.

• Bachelor's/College Degree in Finance or Accounting or equivalent.
• Certified Public Accountant/Chartered Accountant or equivalent will be advantageous.
• Proficiency in JD Edwards financial systems, SAP, and Windows applications.
• Minimum of ten (10) years in senior Finance and Accounting roles.
• Demonstrated financial accounting, reporting, and technical expertise.
• Strong team leadership, people management, and project management skills.
• Comfortable with ambiguity and adept at challenging the status quo.
• Excellent communication skills, fluency in English and customer focus.
• High energy and initiative with an affinity for high-growth environments.

OMRON’s mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.