Core Job Responsibilities
Exceptional Family Engagement and Customer Service
· Spearhead the organization and execution of community outreach, events, workshops, and gatherings to strengthen the parent communities in Bali.
· Facilitate a calendar of engaging activities that cater to the interests and educational goals of our families across our network.
· Lead parent events (e.g. Parent Information Evenings; Children’s Night; Coffee Chats)
· Conduct parent meetings as needed, to discuss and resolve academic, social/developmental, or administrative issues
· Ensure frequent, high-quality parent communication from teachers and other administrative staff, monitoring and providing feedback with regard to quantity, quality, tone, and style
· Maintain a presence and interact with parents during pick-up and drop-off times
· Ensure that enrolled families feel connected to the school and are delighted with their experience
· Communicate the value of Guidepost to prospective families during one-on-one visits & tours
· Participate in scheduled outreach events (e.g. open houses; prospective parent information evenings, school fairs)
· Provide tour notes and relay prospective parent information to administrative staff for further follow-up and entry into the CRM
· Act as an ambassador for the school
Ensure Program Quality
· Oversee and ensure high program quality in partnership with the Program Team
· Collaborate with Montessori Mentors to ensure quality implementation of Montessori pedagogy, curriculum, and programs that meet Guidepost’s standards
· Create a compelling and collaborative campus culture that emphasizes Guidepost’s core values, and attracts, retains, and motivates a team of top-quality staff
· Supervise, mentor and develop staff, always with an eye toward leadership succession planning
· Hold regular group and one-on-one meetings with campus staff, as needed for culture building and program quality
· Give regular informal feedback to campus staff in order to keep them well-informed about their performance
· Conduct regular classroom observations and keep observation notes in order to effectively support Guides
· Plan professional development for staff as needed to meet program quality standards
· Deliver both oral and written performance reviews and salary reviews to all Guides in accordance with standard review schedule
· Develop Performance Improvement Plans (PIPs) where necessary to improve Guide performance
· Participate in cross-campus leadership training, meetings, and professional development events
Ensure Operational Excellence
· Supervise administrative staff in operational and business management duties, including but not limited to billing, re-enrollment, and event planning
· Ensure school meets all regulatory requirements
· Ensure all safety procedures are actively followed by parents and staff
· Oversee scheduling and resolve coverage issues in the case of absences, all with an eye toward controlling labor expense
· Deliver both oral and written performance reviews and salary reviews to administrative staff, according to normal review schedule
· Develop Performance Improvement Plans (PIPs) where necessary to guide staff performance
· Hold regular one-on-one and group meetings with campus administrative staff
· Participate in the interview and hiring process for new staff
· Ensure the campus environment always looks clean, orderly, and welcoming
· Monitor facilities, and supervise repairs, improvements, and general maintenance
· Communicate achievements, progress, and milestones to the school community
Drive Campus Profitability
· Drive enrollment and student retention in all programs
· Effectively assess and mitigate risks that could impact the school
· Manage annual and monthly budgets by tracking of enrollment goals, as well as other key financial reporting items
· Ensure campus is on-track to meet or exceed profitability targets
· Participate in regular meetings with the regional management team
Qualifications
● More than 3 years of substantive leadership and management experience with early childhood school leadership experience strongly preferred
● School administration or other operations experience, with a developed ability to solve complex operational problems
● Ability to establish and actively maintain a strong, positive campus culture, orienting team members around our educational vision and inspiring them to achieve it in practice
● Passion for early childhood education and Montessori method, with Montessori Certification (AMI/AMS/TPMI) desirable but not a must
● Experience managing a profit and loss statement
● Excellent verbal and written communication skills
● Strong attention to detail with a focus on results
● Facility with computer systems
● Growth mindset and problem-solving approach
● College degree in (Early childhood) Education will be preferable
● Ability to embrace and exemplify Guidepost Montessori “Core Values”
