This managerial role supports field work activities enablement and administration targeting data driven field methodology compliance & quality data collection validations based on QCT Analyst insights. This role includes team management responsibilities.
Field Enablement and Administration
- Auditor support (Phone, chat with auditors).
- Visit planning activities/ Store visit re-assignments.
- FW Progress monitoring (RA, RRES, NIV, etc.)
- Conduct physical store check/control (including alternative checks during the extraordinary periods) if required by QCTE or other stakeholders.
- Panel controls (recruitment, TLS, PLS, etc.)
- Special projects coordination and status.
Field methodology compliance & Quality collection maintenance
- Monthly/weekly quality action plans alignment with QCT Analyst.
- On-the-ground action driven by QCT Analyst insights and periodic reports.
- Report action points feedback and status to Delivery Leader and QCT Analyst.
Team management
- Resource management (Hiring, interviews, resignation, related paperwork).
- KPI monitoring & compliance.
- Provide on-the-job training and ad-hoc coaching of Auditors.
- Hardware management (Device preparation for Auditors).
