Total 2 job vacancies in Bali, Bali

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide detailed information about the amenities, areas, and venues while effectively promoting our services
• Anticipate the needs of guests and establish a positive engagement with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Handle customer complaints and escalate them to the appropriate leader when necessary
• Ensure compliance with health and quality standards

• Only for Indonesian Citizen
• Minimum of 1 year experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Hospitality appearance, honest, initiative, creative and open-minded
• Outgoing personality with excellent communication and interpersonal skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Able to work outdoors under direct sunlight; in all weather conditions
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

• Developing IT governance, risk, and compliance frameworks into policies and standards that can be implemented within the company’s IT environment
• Ensuring IT governance, risk, and compliance can be socialized and applied in the company’s IT operations
• Regularly monitoring and assessing the implementation of IT governance, risk, and compliance within the company and providing reports to management
• Collaborating with other IT departments to detail policies and SOPs for IT operations
• Working specifically with the IT Network & Security Department to develop IT security concepts and their implementation to maintain data security
• Developing internal company processes to achieve IT governance, risk, and compliance certification and overseeing surveillance processes after certification is obtained
• Proactively providing suggestions and input to improve governance, risk, and compliance processes to support more efficient business operations
• Ensuring application testing processes are completed before implementation