Onboard customer on how to use our product and the value of our productChecking in with customer post training to ensure customer truly understand and..
Onboard customer on how to use our product and the value of our product
Checking in with customer post training to ensure customer truly understand and remain active in using our product
Update training materials on our product checklist (for example: creating training video)
Conduct training in both online & offline method and needs to be proficient in both
Actively learn new features found in our product and ensure one is always up to date
Data analysis on customer activity to ensure customer remain active
Manage team to ensure training and check in are done on time and ensuring that any issue found during check in are resolve
Financial Responsibilities :
Meyakinkan kelancaran dan keamanan arus transaksi tunai dan non tunai sesuai ketentuan dan prosedur yang berlaku ..
Financial Responsibilities :
Meyakinkan kelancaran dan keamanan arus transaksi tunai dan non tunai sesuai ketentuan dan prosedur yang berlaku serta memperhatikan prinsip kehati-hatian dan aspek kewajaran transaksinya melalui proses verifikasi dan pemberian approval transaksi nasabah dalam wewenang yang telah diberikan.
Operational Responsibilities :
Bertanggung jawab atas Transaksi Tunai & Non Tunai, Setoran Tunai, Tarikan Tunai, Pemindah Bukuan, Kliring, Deposito, Pajak, Mass Fund Transfer System (MFTS), Remittance, Cash Management & Transaksi ATM.
Menjaga performance ATM Cabang dengan menjaga ketersediaan Cash pada ATM. Termasuk Monitoring Sub Ledger (SL) Kas ATM/CDM dan Kas Besar beserta proses rekonsiliasinya.
Menjaga kerahasiaan password, pengelolaan User ID dan limit Teller serta aktivitas kontrol lainnya.
Menjalankan mitigasi risiko atas seluruh proses transaksi agar berjalan secara lancar dan prudent.
Menggunakan seluruh sistem dan pelaporan terkait transaksi Teller antara lain Cashy Online, DHN, PinPad dan Q-matic.
Service Responsibilities :
Memberikan layanan terbaik sesuai standard dan nilai layanan yang ditetapkan perusahaan, serta mencapai target pengukuran kualitas layanan baik eksternal ataupun internal.
