Total 220 job vacancies in kc sd yogyakarta sudirman 50 yog

Build and manage proper development quality processes in CX Ops (include learning management system, Help center content, chatbot content development, training process to build good product knowledge to handle customers, manage people development process align with HR Team).

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Support individual and team development, career development, and training and experience-based contact center learning
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Quality Performance Leads on the basis of internal customer feedback and/or Training Needs Analysis
• Build, create, and manage contents of Help center articles along with Business Unit Team, and Product Team

• Experiences as Trainer or Learning and Development Specialist assist digital contact center all channels (call/chat/email/KYC process) & Walk In agents
• Familiar with TNA, Syllabus, training tools, & learning management system
• Ability to create, build, and manage Help Center content based on business writing skill
• Analytical thinking and creating report from insights CSAT, and Help Center feedbacks articles
• Industry expertise to understand skills and competencies for creating training materials, soft skills and product knowledge
• Collaborative skills with Quality Assurance Team, Innovation Team, and Performance Insights team to provide good initiative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan minimal SMA/SMK/Sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Penempatan Yogyakarta

• Gaji Pokok
• Tunjangan
• Insentif

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

• Bekerjasama dengan Konsultan dalam proses perencanaan ataupengembangan desain
• Menganalisis, Mengecek dan memvalidasi kualitas gambar Konsultan
• memonitor dan memastikan pekerjaaan struktur sudah sesuai dengan desain yang ditetapkan
• Menyiapkan Rencana Budget

• Bekerjasama dengan Konsultan dalam proses perencanaan ataupengembangan desain
• Menganalisis, Mengecek dan memvalidasi kualitas gambar Konsultan
• memonitor dan memastikan pekerjaaan struktur sudah sesuai dengan desain yang ditetapkan
• Menyiapkan Rencana Budget

• Bertanggung jawab untuk perawatan Gedung/Properti
• mendesain dan mempersiapkan gambar desain struktur dari Konsep desain ke Desain Forcont
• mengecek dan memvalidsi kualitas gambar konsultan
• menganalisa dan melakukan studi teknik berdasarkan inspeksi lapangan dan penilaian dari form laporan

Job Description:

- Plans and designs IT Audit Program to ensure improvement in the IT General Controls and Application Controls

- Conduct audit or lead audit teams in performance IT Audit and review of systems application and IT process

- Perform pre and post implementation reviews of system implementation or enhancements

- IT Security Audits including evaluating if security vulnerabilities are properly identified and mitigated

- Evaluate information general computing controls and provide value added feedback. Test compliance with those controls

- Perform various other reviews of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and information security to ensure that controls surrounding these process are adequate

• Memastikan implementasi penjualan & distribusi sesuai dengan target yang ditentukan
• Membuat rencana kunjungan harian Sales dan memastikan implementasinya
• Memastikan ketersediaan stok produk di gudang distributor
• Memastikan pengiriman barang sampai secara sempurna ke outlet
• Menjadi titik kontak harian dari Kraft Heinz ke distributor
• Membuat laporan penjualan harian, mingguan dan bulanan
• Supervisi tim Sales distributor

1.     Design network communication architecture based on Bank's needs

2.     Configure hardware/software based on configuration standards

3.     Carrying out capacity planning and monitoring for the network communications system

4.     Quickly identify, diagnose and resolve network communications and hardware/software related problems

1.     Collaborate and cooperate with various stakeholders to develop technical security solutions, plans, and configurations to meet the goals of the Bank, as well as identify potential cyber-attacks on the Bank's infrastructure

2.     Coordinate between teams in analyzing the security risk of the Bank's information system and IT infrastructure

3.     Develop, implement, and update policies and procedures related to information security and cybersecurity

4.     Monitoring and analyzing suspicious communication network activity to identify misuse or security threats

5.     Manage information security platforms and software, such as antivirus, firewall, and other security technologies

6.     Develop, maintain, and monitor security configurations on servers, network devices, and traffic endpoints through monitoring tools provided by the Bank

7.     Provide security awareness training regularly to all employees

8.     Develop plans and carry out simulations related to handling IT security incidents

9.     Coordinate to perform regular activity of Penetration Testing and Vulnerability assessment

10. Coordinate with related parties in updating patches on devices owned by the bank

11. Coordinate with the Business team in conducting cyber security and Information Security risk analysis

12. Coordinate to prepare regular mandatory report related to cyber security to regulator

Job Descriptions:

1.     Analyze requirements documentation and provide constructive feedback with detailed test estimations

2.     Perform test scoping, estimation, preparation, and execution for application enhancements and bug fixes

3.     Administer detailed test plans, progress reports, and end of test reports

4.     Liaise with product managers, team leads, and developers to accurately understand the systems and produce effective test scripts and execution plans

5.     Define test scenarios based on business requirements

6.     Debug, record, and manage defects throughout project lifecycle

7.     Ensure application/system delivered to the end-user with adequate quality

8.     Create and own a scalable testing pipeline throughout the development lifecycle

• Represent Wall Street English brand by adhering corporate identity from attending booth.
• Engage and communicate with guests and/or potential customers to gather the details and information about the guests.
• Deliver basic knowledge about WSE.
• Build the trust with the guests with a result of setting an appointment for them to visit WSE Centers.
• Come up with innovative ways to convince guests to show up in the appointments that have been set with our Center Personal Consultant (online/offline).
• Develop a good relationship with the guests.
• Go above-and-beyond to reach individual and team's target.

Coordinating all area in office management and work environment inside and outside including the legal aspect of office permit, coordinate with all function and department to ensure office operations, controlling reception and office building management  to ensure office operations run smoothly match with the quality-of-service Gameloft standards and policies. As part of HR and supporting Department team, taking part in improving employee experience in terms of office facilities. 

Detail responsibilities :

• Oversee general office coordination in the Studio.
• Maintain and check records of all bills from vendor under office management.
• Coordinating with immigration agent in registering new expats, extending the working documents for all expat and all necessities regarding visa and/or travel document;
• Maintain and review office budget, administer and control effectively all office expenses; follow up payments, and make sure with Accountant that all expenses are executed in due form.
• Supervise Office team to ensure all facilities are well operated and maintained (air-conditioning, electricity, drinks, telephone, meeting rooms, office furniture. Make sure supplies and equipment are provided in sufficient quantity and monitor the use.
• Collaborate with Purchasing to provide the best services with cost effectiveness; follow up all projects, fixing and operations related to office facilities.
• Upon necessities, working with IT and Building Maintenance in controlling office fit out regarding installation, decoration, movement, renovation any office facilities to match with quotation, agreement with vendors and plan validated by Studio Manager;
• Maintain inventory of office equipment and machines, ensure efficient asset management.
• Coordinate with building maintenance to ensure all the facilities, renovation, maintenance or new installment done, run smoothly and match with the expectation and plan.
• Compile all related report data office facilities (costs, damages, vendors) to determine the follow-up of the parties’ company, validated by Studio Manager
• Work Closely with Legal team to make sure that all office permits are valid and in order;

Tugas Pekerjaan:

• Menguasai bidang mekanikal, elektrikal, termasuk pemeliharaan, perbaikan, pencegahan serta troubleshooting dan keahlian teknis lainnya
• Berpengalaman sebagai Teknisi (listrik arus kuat dan arus lemah)
• Mengetahui dasar-dasar K3 (Kesehatan & Keselamatan Kerja)
• Mampu bekerjasama dengan pihak internal maupun external
• Mampu bekerja baik dengan tim maupun individu
• Memecahkan masalah kerusakan dan melakukan perbaikan
• Mengontrol penggunaan utilities yang ada
• Melakukan pemeliharaan / perbaikan kerusakan pada peralatan Mechanical / Electrical & Plumbing
• Melakukan pencatatan harian terhadap peralatan Mechanical / Electrical
• Menangani instalasi, pemeliharaan dan perbaikan berkaitan dengan HVAC, equipment elektronik, equipment non-elektronik, kelistrikan, dan plumbing

We are looking for a tax accountant who achieved results with accuracy and precision in general tax accounting practices, financial statement, CITR, WHT and VAT monthly tax return, TP.

Responsibilities:

• Manage daily finance/tax operations for legal entities in Indonesia
• Liaise with auditor and tax authorities / tax agent /corporate secretary/Director of Company
• Ensure statutory compliance in terms of financial, tax, legal and corporate secretarial matters. 
• Perform all tax compliance routines (accurately and on time) related to Corporate Income Tax, withholding taxes, VAT and all other applicable indirect taxes.
• Coordinating Tax audits (CIT, VAT) and pre-empting any potential issues.
• Drive Transfer Pricing documentation local regulatory requirements together with our consultants and Regional Office
• Business partnering to the business areas of the company regarding tax matters and drive improvement of local operational procedures related thereto.
• Support global Oracle system configuration regarding any local indirect and direct taxes changes and adaptations, manage all other parallel systems that sustains the tax environment.
• Support and follow up on reporting on cases under Tax Court.
• Support strategic tax planning to minimize risks and optimize tax costs.
• Perform analysis of tax related GL Codes and deferred tax, periodically as required by group financial reporting instruction following IFRS and local PSAK.
• Maintain good working relations with key stakeholders (including but not limited to tax authorities, auditors, internal customers etc)
• Understand new updated changes in tax and accounting legislation proposed by MOF/DGT/PSAK and work/brief GSS Regional Office on an implementation strategy.
• VAT, WHT and CITR (Revenue, Expenses) Equalization (SP2DK letter)
• Ensure DGT forms are collected and compliance with the relevant service transaction with foreign countries that concluded double taxation convention with Indonesia
• Review and validate Faktur Pajak before it is recorded in the system and reported to the tax authority, including E-faktur, Monthly VAT Reporting.
• Ad hoc assignment assigned by Line Manager

• Learn and practice on how to deliver prepared communication or conversation to describe our products or services, aimed to persuade prospects and potential customers to join Wall Street English as a Member.
• Build trust and develop long-term relationships with Members.
• Go above-and-beyond to WOW our Members and help them achieve their goals.
• Come up with innovative ways to maximize referrals and renewals by delighting Members on a daily basis.
• Training days will be 5 days in a week with 2 days off in a week. Days off may not be on weekends.