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Content Manager

Working Hours: 9:00 AM - 9:00 PM

Job Overview:

We are seeking a highly skilled and creative Content Manager to oversee and enhance our content production process. This role requires a meticulous eye for detail, an excellent command of the English language, and the ability to present ideas effectively to clients. The ideal candidate will be responsible for ensuring the quality of content, managing editorial corrections, and contributing innovative ideas to client projects.

Key Responsibilities:

• Editorial Oversight: Review and correct editorial errors to maintain high content standards and ensure accuracy.
• Content Creativity: Generate and propose creative ideas for content development, continually enhancing client deliverables.
• Client Interaction: Serve as the primary point of contact for clients, confidently presenting ideas and updates.
• Creative Development: Understand and apply principles of effective creative design, ensuring content aligns with client objectives.
• Project Coordination: Organize and manage shoots with our videographers, ensuring all aspects of production run smoothly and meet project deadlines.

• Exceptional command of the English language with a strong focus on grammar and style.
• Proven ability to generate and execute creative ideas.
• Experience in presenting and communicating effectively with clients.
• Strong organizational skills with the capability to manage multiple projects simultaneously.
• Understanding of creative processes and content creation best practices.

Salary: IDR 8.000.000 - 12.000.000 net / per month (based on skill test and interview)

Employment Type: Independent Contractor

Holiday calendar: Adjust to client

Reporting to the Executive Assistant Manager you will be responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Reporting directly to the General Manager, the EAM will oversee various departments and collaborate closely with department heads to drive operational excellence, achieve financial goals, and maintain the highest standards of service quality.   

The EAM will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel and will take on responsibility for the hotel in the absence of the General Manager.

 What you will be doing:

• Oversee the day-to-day operations of multiple departments, including but not limited to Front Office, Housekeeping, Food and Beverage, Sales and Marketing, and Finance
• Collaborate with the General Manager and other senior leaders to develop and implement strategic plans and initiatives aimed at achieving organizational goals and enhancing the overall guest experience
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Champion service excellence and guest satisfaction, promptly addressing any concerns or issues to ensure resolution and enhance guest loyalty

• Mendukung Pengiriman Nirkabel Proyek  
• Mendukung Integrasi Situs baru.
• Mendukung Izin Alarm Peralatan.
• Mendukung KPI dan Pemantauan Jaringan.
• Mendukung komisioning BSC/RNC.
• Mendukung Penerimaan Elemen Jaringan.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel.
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi.
3. Service Operation Support.
4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Mengembangkan bisnis berbasis teknologi Cloud pada perusahaan.
2. Mencapai target penjualan yang diberikan.
3. Dapat berbahasa Indonesia yang baik dan benar.
4. Menyusun rencana bisnis yang layak untuk bisnis teknologi Cloud.
5. Melaksanakan rencana bisnis yang telah ditetapkan.
6. Menjual teknologi Cloud pada perusahaan, baik secara langsung maupun tidak langsung.
7. Mengembangan bisnis, memperluas pasar/segmen baru dan memberikan solusi, menumbuhkan pasar dan pendapatan negara.
8. Berperan sebagai Account Manager, membangun hubungan dengan eksekutif.
9. Merancang dan mengimplementasikan desain strategi penjualan, industri vertikal dan horizontal.

• Melakukan Kunjungan dan Penagihan kepada Pelanggan Indihome Sesuai Work Order.
• Melakukan Caring dan Edukasi kepada pelanggan terkait Penyelesaian Pembayaran Tagihan
• Melakukan Kordinasi dengan Atasan Lansung (Manager Paycoll) di Area Masing2 terkait kendala lapangan

Melakukan kegiatan penjualan, survei, dan pengumpulan produk Indibiz Telkom di wilayah saluran yang ditugaskan, serta menghasilkan peningkatan permintaan dan mencapai target penjualan.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Selling Product

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Responsible for preparing, posting and checking all accounting journal.
• Performing bank reconciliation and month-end reconciliation of all general ledger balances.
• Preparing Trial Balance and Financial Reports.
• Ensure that all tax matters are treated in a proper manner and in compliance with related legislation.
• To ensure efficient processing of payment of hotel suppliers by overseeing the proper verification of invoices for goods purchased and services received.
• To review and post accounting data from Fidelio and Material Control to Sun System
• To manage prepaid and accrued expense monthly allocations and other allocated expense calculations and to ensure they are properly accounted for
• To post and/or review all journal vouchers.
• To ensure that the General Ledger and all Sub Ledgers are balanced and reconciled.

Our Internship Talent Programme is a paid, immersive 3-month opportunity to explore the breadth of options within the communications, advertising and media industry.

There are four roles for you to choose from:

• Junior Copywriter at Publicis Communications: As a copywriter, you will create, refine and transform iconic concepts into prose, and work with local and global clients across advertising and production. You will collaborate with creative, account management and planning teams and our leadership to drive revolutionary projects from conception to completion.
• Junior Art Director at Publicis Communications: If you have been described as a highly ambitious problem solver with a “good eye” for design, you will find yourself in good company. You will collaborate with creative, account management and planning teams and our leadership to drive revolutionary projects from conception to completion. (Note: for this role, strong knowledge and skills in complete range of Adobe Suite is a must)
• Account Executive at Publicis Communications: If you want to learn to finesse delicate client relationships while helping our agency to reach our potential, this is the job for you. Apart from honing your interpersonal and communication skills, you will learn to gather insights on brands and their competitors to improve our clients’ standings in their field.
• Media Executive at Publicis Media: With an analytical spirit and a flair for numbers, you’ll become a master of media and tech research tools to work magic for real business impact. Get a kick out of optimising campaign assets, tracking performance and maximising ad spends to ensure our clients’ voices are heard in the ever-changing markets.

This programme is not a walk in the park - it is a “baptism of fire” which is designed to lead to a career with a renowned communications agency.

Expect some discomfort as you are introduced to the intricacies of the role and technical know-hows. Experience the real-world of media and advertising. Learn from industry pros. Gain skills, connections and exposure across essential agency functions. Participants can take advantage of various internal training resources and leverage on our diverse platforms to establish a solid foundation in the field.

Reporting to the General Manager you will be responsible for providing high-level secretarial & administrative support to the General Manager and executive office administration. This role requires works with minimum supervision and handles confidential matters professionally.

 What you will be doing:

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Maintain systematic up-to-date filing and tracing systems
• Maintain and update ‘Manager-On-Duty’ schedule
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Maintain a high level of professionalism and project a positive image of the organization

PURPOSE OF THE JOB

The incumbent is required to develop marketing initiatives for new product launches, grow brand awareness and market share. She will be responsible for product management (forecasting, timely product registration with FDA), CRM and E-retail.

MAIN RESPONSIBILITIES

Product Management

1. Forecasting

• Ensure accuracy of product forecast and timely submissions. (Measures: launch tracking)

1. Product Registration

• Ensure close liaison with Central Registration support team so that products can be launch in line with ASPAC launch date. (Measures: On shelf date)

1. Product Assortment

• Close monitoring of competitor’s product assortment and thereby identify our key priorities in Indonesia to gain market share. (Measures: monthly tracking)

1. Product Listing

• Work closely with sales team to ensure products are listed into key retailer’s assortment in a timely manner (measures: Retailer’s On shelf date)

1. Product Merchandising

• Work closely with merchandising team to ensure planograms are fully optimized and carrying the right assortment for each door (measures: presence rate)

1. Management on non-sellable items

• Sampling management: ensure the right mix of samples to help achieve business objective. Work closely with sales team to ensure the right guideline for sampling is disseminated and followed closely by BCs
• GWP/Gifts management: utilizing GWP to drive higher basket purchase and create buzz to drive traffic to store.

1. Pricing

• Review and analyze central’s recommendation of prices for new products. Ensure the pricing is competitive and in line with regional parity & local competitiveness. Review annual price increase with central team to ensure our prices stay competitive in the market.

CRM

1. Planning & Execution of CRM initiatives including Rollout of new communication platforms in Indonesia, Client EDM management and client events & reward programs. 
2. Identify opportunities and weakness; and take pro-active action on the following:
   • increase recruitment rate
   • retention for customers by developing trial and loyalty
   • improve cross-selling
   • improve on repurchase rate
3. Data analysis (through PowerBI reports and Datamart/WinCRM) and drilling to:
   • identify potential target market for key launches and events

E-Retail/ E-Commerce

1. Monitoring daily E-Commerce operation
2. Monthly reporting to Central HQ for E-Commerce business
3. Monthly Planning for E-Commerce: including animation, GWP & Samples usage

Brand Communication

1. Assist with timely PO issuing and invoice management for media agencies
2. Work with regional media team to execute media campaigns locally
3. Drive PR & KOL initiatives in Indonesia to achieve #1 PR dominance in market

KEY FIGURES

Budget management: F2 (Samples, Gifts, Animation Budgets)

Direct report: 3 (CRM & E-Commerce Manager, Assistant Product Manager, Assistant PR Manager)

KPIs:

• Market share (Beaute Research)
• Retail sales (Monthly retail sales report vs target)
• New launch performance tracking (sell-out vs sell-in & targets)
• CRM figures (Cross-sell rate, Average Age, repurchase rate, recruitment rate…)
• Earned media value results

• Responsible for Jabodetabek and surrounding area.
• Handling and interpreting Distributor & Shops requirements and needs.
• Developing long-term relationships with Distributor & Shops.
• Persuading Distributor & Shops that product or service best satisfies their needs in terms of quality, price, and delivery.
• Fulfilling sales target that had been set by Company.
• Have the ability to collaborate with related departments within the Company, to achieve the target.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Supporting marketing activities by attending trade shows, conferences, and marketing events to the Distributor.
• Making technical presentations and demonstrating how a product meets client needs.

About Youtap:

Youtap Indonesia is a leading provider of digital financial services and point-of-sale solutions in emerging markets. We empower merchants and consumers with innovative tools to thrive in the digital economy.

Role Summary:

We are seeking a highly skilled SaaS Website Developer with demonstrated experience in building marketplace and software-as-a-service (SaaS) websites. Based in Jakarta and as a key member of our Indonesia team, you will be responsible for developing, integrating,and enhancing our web-based platforms. Your expertise in various web development tools (e.g. WordPress, Webflow, Shopify etc), APIs, and integrations will be crucial in driving our digital online efforts.

You will interview with our Indonesian HR Department and then with our CMO and Head of Marketing.

Key Responsibilities:

• Website Development: Create and maintain responsive, user-friendly marketplace and SaaS websites that align with Youtap's branding and technical requirements. Experience with WordPress is a must.
• Graphic Design: Experience with creating and managing images and graphics for a website is a must.
• API Integration: Seamlessly integrate Youtap APIs with 3rd party partners and platforms, ensuring smooth data exchange and functionality.
• WhatsApp for Business Integration: Implement and manage WhatsApp for Business integration to enable customer communication, support, and transactions.
• Technical Expertise: Leverage your knowledge of APIs, JavaScript, and software development best practices to optimize website performance, security, and scalability.
• Collaboration: Work closely with cross-functional teams, including software developers, product managers, and designers, to ensure project goals are met.
• Problem-Solving: Identify and troubleshoot technical issues, providing timely solutions to ensure uninterrupted website operation.

• Experience: Proven track record in developing marketplace and SaaS websites preferrable 3 years + experience.
• Technical Skills:
• Demonstratable Proficiency with Web Development environments such as WordPress, Webflow, Shopify or similar. You will be required to show your portfolio.
• Proficiency in JavaScript and relevant web development frameworks.
• Expertise in API integration (RESTful, GraphQL, etc.).
• Experience with WhatsApp for Business API.
• Familiarity with various web development tools and platforms.
• Language Skills: Excellent written and spoken English and Bahasa Indonesia.
• Teamwork: Ability to collaborate effectively in a remote and diverse team environment.
• Communication: Strong communication skills to convey technical concepts to both technical and non-technical stakeholders.
• Problem-Solving: A proactive and analytical approach to problem-solving.

Preferred Qualifications:

• Experience with e-commerce platforms or payment gateways.
• Knowledge of Indonesian digital financial services landscape.
• Familiarity with agile development methodologies.

• Competitive compensation package.
• Opportunity to work on cutting-edge projects in the fintech industry.
• Professional development and growth opportunities.

MidPlaza Holding is looking for a highly motivated and detail-oriented Recruitment Staff to join our Corporate Office team as temporary position for maternity leave cover. As a Recruitment Staff, you will be responsible for assisting in the end-to-end recruitment process, from sourcing candidates to coordinating interviews and facilitating the hiring process. You will work closely with the Recruitment Manager to attract and select qualified candidates to meet our organizational needs. The ideal candidate will have a strong interest in recruitment, excellent communication skills, and the ability to multitask effectively.

Responsibilities:

• Assist in sourcing and screening candidates for various positions.
• Coordinate and schedule interviews with candidates and hiring managers.
• Conduct initial phone screenings with potential candidates.
• Maintain accurate records of candidate information and recruitment activities.
• Assist in organizing and attending recruitment events and job fairs.
• Support the recruitment team in various administrative tasks as needed.
• Support all the related project in Human Capital Development team.

• Bachelor's degree in Psychology or a related field.
• Prior experience or strong interest in recruitment is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient in Microsoft Office and recruitment software.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving and decision-making skills.
• Experience in the hospitality industry is a plus.
• Placement in Jakarta, Indonesia.
• Willing to contract for 6 months.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:             

We are seeking a dynamic and experienced Procurement Executive to join our team specializing in retail luxury goods. This role requires a deep understanding of vendor management and strong skills at negotiating, building strong supplier relationships, and maintaining high standards based on company needs.

Description of Duties:

• Look for suppliers/vendors to develop as potential partners for alternative sources, check requirements and budget appropriately.
• Maintain supplier/vendors database, purchasing records and related documentation.
• Analyze various potential suppliers/vendors to support and decide on source selection.
• Generate purchase orders, monitoring and targeting procurement to provide on time, cost-effectively and meet the standards.
• Review and evaluate purchase requests, evaluate bids, and ensure compliance with department and company policies and procedures.
• Work closely with suppliers/vendors, maintaining positive relationships while negotiating specifications, prices and deadlines.

• Good knowledge and understanding of stock analysis, Purchasing and Product Development.
• Bachelor’s degree in business administration, Supply Chain Management, Merchandising, or a related field.
• At least 2+ years of experience in sourcing, merchandising, purchasing, or a similar role within the retail industry.
• Strong analytical skills with the ability to interpret data and trends.
• Professional, positive attitude, highly motivated, attention to detail and able to work in a team
• Excellent communication and negotiation skills with clients or vendors and work on purchase orders.
• Able to create Purchase Orders for all criteria based on company needs.
• Proficiency in Microsoft Office Suite, and able to operate big data with Excel and PowerPoint.
• Detail-oriented with a proactive and problem-solving attitude.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Having passion for retail and luxury products.

The Assistant Director of Human Resources at AYANA Hospitality plays a vital role in overseeing all aspects of the human resources function within the company. As the Assistant Director of Human Resources, you will manage all aspects of the HR function to support the growth and success of all of our hotel operations and services.

• Design, implement, and manage HR policies and programs that align with the company's strategic objectives.
• Responsible in overseeing the recruitment and selection process, ensuring compliance with employment laws and regulations, managing employee relations, developing and implementing training and development initiatives, and administering compensation and benefits programs.
• Handling performance management, employee engagement, and succession planning.
• Collaborate with other department heads to ensure the HR function aligns with their respective departmental goals and objectives.
• Responsible for analyzing HR metrics and providing insights to drive continuous improvement in HR operations and processes.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum of 5 years of experience in a senior HR role, preferably in the hospitality industry.
• In-depth knowledge of HR best practices, employment laws, and regulations.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Experience in talent acquisition, performance management, employee relations, and training and development.
• Ability to handle sensitive and confidential information with discretion.
• Strong analytical and problem-solving skills.
• Proficient in HRIS and other HR software applications.
• Professional HR certifications are a plus.

We are seeking a highly organized and motivated Project Coordinator to join our dynamic team. In this role, you will play a crucial part in supporting the successful execution of various projects related to our innovative financial technology solutions. You will collaborate closely with project managers, technical teams, and stakeholders to ensure timely delivery, effective communication, and adherence to project goals.

1. Project Coordination:

• Assist project managers in planning, organizing, and tracking project activities.
• Coordinate project schedules, resources, and budgets.
• Prepare project documentation, including meeting minutes, status reports, and presentations.
• Facilitate communication among project team members and stakeholders.
• Track project progress and identify potential risks or issues.

2. Administrative Support :

• Schedule project meetings and prepare agendas.
• Maintain project files and documentation.
• Assist with vendor management.
• Provide administrative support to the project team as needed.

3. Communication :

• Communicate project updates to stakeholders in a clear and concise manner
• Facilitate effective communication among team members and stakeholders.
• Build and maintain positive relationships with internal and external stakeholders.

4. Problem-Solving :

• Proactively identify and resolve project issues or challenges
• Escalate complex problems to the project manager as needed.
• Contribute to the development of solutions to improve project efficiency.
  

• Bachelor's degree in business administration, project management, or a related field.
• 1-3 years of experience in project coordination or administrative support.
• Fluency in Bahasa Indonesia and English (both written and verbal).
• Familiarity with project management methodologies (e.g., Agile, Waterfall)
• Data-driven, critical thinking, strategic insights
• Proficiency in Microsoft Office Suite or Google Workspace.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience in the fintech or technology industry.
• Project Management Professional (PMP) certification or equivalent.
  

As an online admin, they must have a good understanding of the technology and platforms they manage, as well as the ability to communicate well and provide excellent customer service. They should also be prepared to handle situations that may arise, such as security attacks or technical issues.

• Bertanggung jawab dalam mengumpulkan user requirement, mengeluarkan dokumen business requirements, dan membantu proses sign-off pengguna.
• Merumuskan desain solusi, mengembangkan aplikasi sesuai dengan kebutuhan pengguna bisnis, melakukan pengetesan fungsi aplikasi, serta menjalankan UAT.
• Mengelola aplikasi, mengoperasikan fitur, serta melakukan pengembangan dan maintenance fungsi aplikasi.
• Merancang dan membangun aplikasi untuk platform Web dan Android, serta memastikan kinerja dan kualitas dari aplikasi yang ada.
• Berkolaborasi dengan tim lintas fungsi untuk menentukan dan merancang aplikasi serta melaksanakan pemeriksaan terhadap fungsionalitas aplikasi.
• Mengintegrasikan aplikasi dengan alat backend seperti cloud, API, dan push notifications.
• Menggunakan alat enkripsi untuk menjaga konten dan dan mampu melakukan pengembangan dengan menggunakan pemrograman PHP, C & Java

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES 

• Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
• Deliver analyses, charts and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
• Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
• Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
• Support senior management on developing Thought Leadership case studies.
• Successful candidates can look forward to a comprehensive training program.