1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

• Menyiapkan kelengkapan adminstrasi/ dokumentasi untuk proyek yang sedang berjalan, proses rekonsiliasi, hingga penagihan dan pembayaran.
• Pengelolaan dan penyimpanan semua dokumentasi dan laporan terkait project.
• Penyiapan kelengkapan administrasi dan kebutuhan lainnya untuk event internal dan eksternal .

As a Project Manager, you will be an experienced and driven Project Manager to lead and oversee projects in the fintech and software development sector. This role requires a strong understanding of financial technology, software development lifecycles, and project management methodologies. The ideal candidate will be instrumental in delivering scalable, innovative solutions that align with business objectives, particularly in payment systems and cloud infrastructure.

1. Project Management:

• Lead the planning, execution, monitoring, and closure of projects, ensuring they are delivered on time, within scope, and budget.

• Define project goals, deliverables, and success metrics in collaboration with stakeholders.

• Manage cross-functional teams, ensuring smooth workflows and timely deliverables.

2. Risk and Issue Management:

• Identify potential risks and develop mitigation strategies to ensure project continuity.

• Address challenges and implement solutions in real-time to maintain project alignment.

3. Stakeholder Engagement:

• Build and maintain strong relationships with clients, internal teams, and third-party vendors.

• Serve as a liaison between technical teams and business stakeholders to ensure requirements are clearly understood and met.

• Provide regular, comprehensive project updates to stakeholders and senior management.

4. Process Improvement:

• Implement best practices in project management to optimize processes and drive efficiency.

• Contribute to the development of frameworks that enhance scalability and sustainability of fintech solutions, including cloud and closed-loop payment systems.

5. Technical Oversight:

• Work closely with technical teams to oversee cloud infrastructure readiness, production scalability, and telemetry monitoring using tools like New Relic, Terraform, and Helm.

• Ensure that project deliverables align with business goals, compliance standards, and customer expectations.

• Proven experience (3–5 years) in project management, preferably in fintech or software development.

• Proficiency with project management tools (e.g., Jira, Asana, MS Project) and methodologies (Agile, Scrum, or Waterfall).

• Solid understanding of cloud platforms (e.g., Azure, AWS, GCP) and DevOps practices.

• Familiarity with closed-loop payment systems, financial transaction throughput, or telemetry monitoring.

• Strong analytical and problem-solving skills, with the ability to manage competing priorities.

• Excellent verbal and written communication skills, with experience presenting to diverse audiences.Bachelor's degree in a relevant field, such as business, management, or computer science

• Proficiency in project management software and tools (e.g., JIRA, Trello, Microsoft Project)

Preferred Qualifications:

• Certification in PMP, Scrum Master, or related project management methodologies.

• Experience with infrastructure-as-code tools like Terraform and Helm.

• Background in managing projects focused on merchant fee optimization or transaction processing.

- Min S1

- ⁠Fresh Graduate / maximum 2 years experience are welcome

- ⁠Familiar with Microsoft (Excel)

- ⁠Eager to learn and adaptive with new challenge 

- ⁠Have a desire to learn utilities, Maintenance and Production

- ⁠Excellent analytical,Problem Solving and Leadership

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Acquire, liaise and maintain relationships with local merchants.
• Merchant training on Indodana product knowledge, merchant dashboard, and basic tax process.
• Propose and drive implementation for new and recurring merchant programs to boost company top line metrics.
• Dealing with merchants in order to support program promotion media communication placement and sales improvement.
• Identify, research and maintain relationship with merchants.
• Analyzing market update, developing sales program based on customer demand, business expansion, trends and competitor activity.
• Researching ways to increase the value of our products for our clients (examples : missing features,
• improvements, client feedback)
• In charge of creating partnerships with brand, online merchant, payment gateway or other partners in regional.
• Have a depth understanding of both our product and the partners' product in order to create a successful partnership.
• Prepare an interesting and accurate customized presentation to be presented to potential partners.

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

1.   Melakukan koordinasi dalam penerimaan dan pengeluaran barang/perangkat serta perpindahan dengan User terkait.

2.   Melakukan koordinasi berkala dengan tim inventory kantor Pusat.

3.   Melakukan pendataan atas penerimaan, pengeluaran dan perpindahan barang/perangkat

4.   Mengelola dan memantau keamanan stock barang atau perangkat

5.   Mengelola dan mengendalikan persediaan barang/perangkat fisik dengan stock dan data riil.

6.   Mengelola sistem penyimpanan Barang/Perangkat dengan efektif. 

7.   Mengajukan permintaan permintaan Barang, Perangkat, Tools yang berkelanjutan sebagai penunjang Operasional di kantor maupun dilapangan.

8.   Melakukan stock opname berkala bulanan pada gudang site dan memberikan pelaporan kepada inventory pusat. ( cabang )

9.   Melakukan stock opname berkala bulanan pada gudang penyimpanan dan memberikan pelaporan kepada Head Of Division. ( Pusat )

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

MidPlaza Holding is looking for a highly motivated and dynamic Finance Management Trainee to join our Corporate Office team. This program is designed for recent graduates with a passion for finance, providing hands-on experience and exposure to various financial functions within the organization. The Finance Management Trainee will participate in training programs and work closely with experienced finance professionals to develop their skills and knowledge in financial management, analysis, and reporting. This is an excellent opportunity to kickstart your career in finance with a reputable company.

Responsibilities:

• Assist in daily financial operations.
• Support the financial reporting process by gathering data and preparing reports.
• Participate in budgeting and forecasting activities.
• Conduct financial analysis to support decision-making processes.
• Collaborate with various departments to gain a comprehensive understanding of business operations.
• Engage in training sessions and development programs to enhance financial skills and knowledge.

• Bachelor’s Degree in Accounting from reputable universities
• Minimum GPA: 3.0
• Fresh graduate or maximum of 2 years of work experience
• Strong verbal, written, and presentation in English skill
• Proficient in Microsoft Office, especially Microsoft Excel
• Leadership experiences in campus or student organizations
• Growth mindset, resilience, and ability to adapt
• Numerical and analytical thinking
• Willing to be placed in any of the MidPlaza’s Business Unit

• Mengoordinasikan sumber daya untuk pelaksanaan proyek yang efektif dan efisien.
• Memastikan bahwa proyek diselesaikan tepat waktu, dalam ruang lingkup dan anggaran yang sesuai.
• Mengukur kinerja proyek menggunakan sistem, tools, dan teknik yang tepat.
• Melakukan pelaporan ke pihak manajemen sesuai kebutuhan.
• Melakukan manajemen risiko dan mengelola dokumentasi proyek
• Menjalin hubungan yang baik dengan semua stakeholder

Requirements Analysis & Elicitation – Preparing Business requirements document.

Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.

Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.

Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.

Work closely with Technology to ensure proposed solution aligns with requirements.

Monitor and manage risks /issues related to requirements and scope-creep.

Assist in translating business requirements into test scenarios.

Experience in Business Analysis. 5-8 years

Experience in Corporate Payments/Transaction monitoring

KYC / CDD / Account opening procedures.

Pricing and Billing

Experience in analysis and implementation – identifying operational and technological impact, to ensure alignment between solution and business requirements.

Understanding of Technology but no need to have coding experience.

Candidates should be proficient in

1. Corporate Banking

2. Knowledge of scams and their modus operandi

3. Payment Fraud

4. Internet Banking

5. Regulatory and compliance around online payments

Personal Qualities:

Articulate well. Clarity in analyzing and writing business requirements.

Not an order taker, able to push back complex build needs and offer alternate solutions.

A great team player. Collaborate and communicate well with the other BAs.

Strong analytical and problem-solving skills.

Strong presentation and meeting skills

Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines

Highly resourceful and self-motivated

Director of Revenue Management

We are seeking a visionary and analytical Director of Revenue Management to join our team. As a key member of our leadership team, you will be responsible for developing and implementing revenue optimization strategies to maximize our organization's financial performance.

Employment will be under local contract. Open for Indonesian citizens only.

What you will be doing:

• Lead the development and execution of revenue management strategies to optimize pricing and inventory across all channels.
• Analyze market trends, competitive landscape, and historical data to forecast demand and make informed pricing decisions.
• Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
• Oversee the management of distribution channels and partnerships to maximize revenue opportunities.
• Develop and maintain a robust reporting system to track key performance indicators and provide actionable insights.
• Implement and optimize revenue management systems and tools to enhance decision-making processes.
• Present revenue performance reports and recommendations to senior leadership and stakeholders.
• Stay current with industry trends and best practices in revenue management to maintain a competitive edge.
• Drive the annual budgeting process and ensure adherence to financial targets.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Coordinate day-to-day project delivery, management of project financials and drive client relationship management for assigned FIS client.

What you will be doing

• Plans and coordinates all aspects of projects from initiation through delivery.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Identifies needed resources for projects, defines and assigns major project roles.

• Creates project charters to identify project scope, critical success factors, risks, etc.

• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.

• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.

• Interacts with sales, systems engineering, product development, and other members of cross-functional teams.

• Oversees schedules and budgets to ensure goal attainment.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.

• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

• May work at client sites from time to time requiring some travel.

• Other related duties assigned as needed.

What you bring

• Extensive knowledge of project management standards, processes, procedures and guidelines

• Background in Treasury Management Systems or Any Capital Markets software systems

• Good background in Project Management function
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.