Total 586 job vacancies by AccorHotel

• Manage the daily operations of the pastry section, including preparation, cooking, and plating.
• Create and execute a variety of desserts, pastries, and bread items, ensuring consistency and excellence.
• Supervise and mentor junior pastry chefs and kitchen assistants.
• Assist in the design and innovation of pastry menus, including seasonal specials and themed events.
• Ensure compliance with food safety, hygiene, and quality standards.
• Monitor inventory levels for the pastry section and coordinate with the purchasing department for stock replenishment.
• Maintain equipment and tools in the pastry area, reporting any issues to the kitchen manager or executive chef.
• Collaborate with other kitchen sections to ensure smooth and efficient service.

Director of Marketing Communications

At Fairmont Jakarta, our Marketing Communications professionals are responsible for developing and executing marketing strategies that enhance the brand presence of the hotel, attract guests, and promote the various services and offerings. This role involves creating captivating content, managing digital platforms, coordinating promotions, and ensuring effective communication to engage both potential and existing guests. Showcase your creative flair and interpersonal skills as Director of Marketing Communications, where you will grow our market share with exciting promotional campaigns that showcase our exceptional guest offerings with the objective of generating revenue in mind. 

Employment will be under local contract. Open for Indonesian citizen only. 

What you will be doing:

• Content Creation: Develop engaging and informative content for various marketing materials, including the hotel's website, social media platforms, email campaigns, brochures, advertisements, and press releases.
• Brand Messaging: Craft and maintain a consistent brand voice and messaging across all communication channels, reflecting the hotel's unique identity and values.
• Digital Marketing: Manage the hotel's online presence by overseeing social media accounts, website content, and online advertising to drive bookings and engagement.
• Promotional Campaigns: Plan and execute marketing campaigns, special offers, and packages to attract guests for events, holidays, and seasonal promotions.
• Event Promotion: Collaborate with the events team to promote weddings, conferences, meetings, and other events hosted by the hotel, both internally and externally.
• Partnerships and Collaborations: Identify and establish partnerships with local businesses, travel agencies, and influencers to expand the hotel's reach and attract new customers.
• Visual Content: Work with designers to create visually appealing graphics, photographs, and videos that showcase the hotel's amenities, rooms, and experiences.
• Public Relations: Manage relationships with media outlets, influencers, content creators and journalists to secure media coverage and press releases that highlight the hotel's achievements and offerings.
• Market Research: Stay up-to-date with industry trends, market demands, and guest preferences to adapt marketing strategies effectively.
• Analytics and Reporting: Monitor the performance of marketing campaigns using analytics tools and provide regular reports to evaluate the success of different initiatives.
• Collaboration: Coordinate with various departments within the hotel to ensure consistent messaging and alignment of marketing efforts.

- Develop and implement strategic sales plans to achieve and exceed revenue targets

- Responsible for driving revenue growth by managing and developing new business opportunities and potential segments

- Responsible for implementing management standards and equality guidelines in the department and hotel area

• Develop, implement, and maintain Talent & Culture policies, procedures, and programs, ensuring compliance with hotel standards and labor laws
• Monitor labor market trends and social legislation, providing recommendations to management
• Oversee recruitment processes, including workforce planning, interviewing, and maintaining relationships with recruitment sources
• Manage the Performance Appraisal Program, providing guidance to department heads and addressing performance issues
• Prepare and submit periodic Talent & Culture reports and correspondence
• Counsel employees on career planning, training, and employee relations matters
• Review and recommend appropriate disciplinary actions in consultation with department heads and the Director of Talent & Culture
• Coordinate employee engagement activities, including social, athletic, and recreational events
• Develop and conduct training programs to enhance staff skills and meet evolving business needs
• Maintain positive working relationships with all departments and external professional contacts

This position is responsible for the handling of day-to-day IT operations. The IT Solution Supervisor maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

He/she will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. He /  She reports and assists IT Solution Manager

Responsibilities:

• Develop and implement comprehensive distribution strategies to maximize revenue and market share
• Manage relationships with OTAs, tour operators, and travel agents; negotiate contracts and monitor performance
• Optimize room inventory allocation and implement dynamic pricing strategies across distribution channels
• Analyze sales data, market trends, and customer behavior to identify areas for improvement and develop data-driven strategies
• Oversee channel manager and property management system (PMS) integration; ensure seamless booking processes
• Collaborate with revenue, sales, and marketing teams to align distribution efforts with overall business goals
• Ensure compliance with distribution channel agreements and maintain quality control standards
• Manage distribution budget, monitor expenses, and optimize costs to ensure ROI on distribution initiatives

• know how to drive a car
• escorting guest

• Clean corridors and all public areas
• Know how to use chemical cleaning items

• Uses cleaning equipment to tidy and clean rooms.
• Change sheets and towels.
• Replenish hotel food and drinks

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• The Guest service Centre is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner
•  To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Helps guests as they arrive at the hotel, taking charge of their vehicle and/or luggage
• Handles any ad hoc requests for taxis and assures necessary follow-up
• Ensures the smooth transfer of guest's luggage on arrival and departure
• Explain well all facilities of hotel and hotel room feature
• Ensures the safety of guests' property (luggage, vehicles, keys etc)

• Maintain complete knowledge of the following (to include but not limited to): 

• All hotel features / services, hours of operation  

• Hotel function space, entertainment options, menus and floral decoration options 

• Scheduled daily group activities 

• Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel 

• Coordinate the production of posters, publication of hotel’s newsletters/s and flyers for associates and the public, as well as other printed materials 

• Direct photographers commissioned to take pictures of VIPs, shows and events etc.  

• Monitor and update information and content of hotel’s website and postings on other digital platforms of the hotels  

• Handle the administrative requirements of the Marcom department  

• Work with other departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc. 

• Attend to client/media complaints, requests, and enquiries 

• Assist with the hosting of media, planned press conferences and other press activities 

• Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc. 

• Maintain and update digital photographs/slides library 

• Analyze and evaluate performance of marketing and promotion campaigns  

Reporting to the Cluster Talent & Culture Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Maintain confidentiality of all documents and information pertaining to our colleagues and business
• Assists with all aspects of Talent & Culture as needed, including recruitment, employee engagement and more
• Greets all colleagues who enter the Talent & Culture offices warmly and ready to assist with their inquiries
• Maintains employee and office files and record per Company standards
• Assists with planning and execution of employee events as needed
• Assists with data entry as needed
• All other reasonable duties as assigned

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.  
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.  
• Explain guarantee, special rate, and cancellation policies to callers.  
• Accommodate and document special requests.  
• Answer questions about property facilities/services and room accommodations.  
• Follow sales techniques to maximize revenue. Input and access data in reservation system.  
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.  
• Follow proper escalation procedures when addressing guest concerns. 

This position is responsible for managing the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance to the Hotel’s standards.

The Assistant Events Manager plans, coordinates, and executes a wide range of high-profile events, including conferences, galas, and corporate gatherings. The Assistant Events Manager is responsible for liaising with clients and guests to understand their specific needs and preferences, overseeing event setups, managing on-site logistics, and coordinating with various departments to deliver exceptional guest experiences. Additionally, the Assistant Events Manager plays a pivotal role in maintaining the hotel's reputation for excellence, attention to detail, and luxury service standards, thereby contributing to the overall success of the hotel and enhancing its image within the international chain. 

• Helps encourage customer loyalty by developing friendly, personalised relationships
• Gives priority to guest relations, while taking care to respect administrative procedures
• Anticipates guests' needs and takes them into consideration
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff,  taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community

Security Manager
Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Ensure the overall safety and security of the guests, employees and property premises
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Assist guests regarding hotel facilities in an informative and helpful way
• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
• Always be on-call, including off-duty hours, for any emergency that may arise

The Concierge provides exceptional guest services and personalized experiences, catering to the unique needs and preferences of each guest. As a central figure in the hotel's guest relations team, the Concierge plays a vital role in welcoming and assisting guests throughout their stay, ensuring a seamless and memorable experience. By leveraging their extensive knowledge of the local area, the Concierge offers expert recommendations for dining, entertainment, cultural events, and exclusive experiences. They also coordinate guest requests, such as restaurant reservations, transportation arrangements, and excursion bookings, with a focus on exceeding guest expectations and delivering the highest level of hospitality.

The Technician maintains and repairs the various technical systems and equipment within the residences. The Technician plays a crucial role in troubleshooting and resolving issues related to electrical, plumbing, HVAC, and other mechanical systems to ensure their proper functioning. They are responsible for conducting routine inspections, carrying out preventive maintenance tasks, and responding promptly to guest requests or emergencies. The Technician also assists in the installation and setup of new equipment and collaborates with other departments to coordinate maintenance activities without causing disruptions to guests. Their expertise and technical skills are essential in ensuring a safe and comfortable environment for guests, maintaining the high standards of the residences, and upholding its reputation for excellence in hospitality.

He or She will responsible for the smooth and efficient daily operation of guest experience  and ensures that all hotel guests and visitors receive an optimum level of service and care at all times responsible for the smooth and ensures guest loyalty program receive an optimum level of service and care at all times. He or She will communicate with all Head of Department and make sure the guest receive excellence experience during their stay.

Chef De Partie
Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Actively share ideas, opinions and suggestions to improve the environment and menus
Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
Communicate effectively with the rest of the team and thrive for guest feedback

The All Day Dining Hostess serves a crucial role in ensuring exceptional guest experiences. They provide warm, professional, and personalized service to guests visiting the hotel's all-day dining restaurant. They act as the first point of contact for guests, warmly welcoming them, managing reservations, and guiding them to their tables. With a keen eye for detail, the hostess ensures the smooth flow of dining operations, coordinating with the culinary and service teams to deliver impeccable service. They possess excellent communication skills and possess in-depth knowledge of the hotel's dining offerings, ensuring guests receive personalized recommendations and assistance. By embodying the hotel's commitment to luxury and hospitality, the All Day Dining Hostess contributes to creating memorable dining experiences that exceed guests' expectations and solidify the hotel's reputation as a top destination for discerning travelers.

Marketing Communications Manager plays a crucial role in orchestrating and implementing the hotel's marketing strategies to enhance its brand image and drive revenue. This position is responsible for developing and executing comprehensive marketing campaigns and communication initiatives, targeting both potential and existing high-end clientele. The Marketing Communications Manager collaborates with various departments to ensure consistent and compelling messaging across all channels, including digital platforms, social media, print, and events. By leveraging their expertise in luxury hospitality and market trends, they aim to position the hotel as a premier destination, fostering customer loyalty and increasing overall brand recognition within the competitive hospitality industry.