The Risk Management role at Amartha encompasses the development and implementation of risk strategies to mitigate potential risks across the organization. This position will work closely with various departments to ensure that all risk-related issues are addressed and resolved efficiently.

Key Responsibilities:

• Identify, analyze, and evaluate risks that could affect the organization's ability to operate.
• Develop risk management policies and procedures to minimize risks.
• Conduct regular risk assessments and audits to monitor compliance with risk controls.
• Prepare risk assessment reports and present findings to senior management.
• Collaborate with other departments to promote risk awareness and encourage risk management practices.
• Provide training and support to staff on risk management issues and protocols.

• Minimum 3 years of experience in risk management, preferably within the financial services or tech industry.
• Strong knowledge of risk management practices and regulatory frameworks.
• Excellent analytical skills and attention to detail.
• Effective communication and interpersonal skills to engage with stakeholders at all levels.
• Proficient in using data analysis tools and risk management software.
• Bachelor’s degree in finance, business, or a related field.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO is seeking a talented Machine Learning Engineer to join our dynamic team on a project basis. You will be responsible for designing and implementing machine learning models that solve real-world problems while collaborating with various teams to provide actionable insights.

What you will do but not limited to:

• Design and implement machine learning models and algorithms.
• Conduct experiments to optimize model performance.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform data preprocessing, feature selection, and model evaluation.
• Monitor and maintain machine learning systems and pipelines in production.
• Communicate findings and present results to stakeholders.

• Bachelor degree in Computer Science, Engineering, Mathematics, or a related field from reputable university
• Real-world experience in developing and deploying AI / ML applications, both with structured and unstructured data (such as Computer Vision, NLP, LLM)
• Proficiency in programming languages (such as Python, Java, Scala, Rust)
• Strong understanding popular AI / ML frameworks and libraries (such as Tensorflow, PyTorch, Scikit-learn)
• Knowledge in cloud platforms (AWS, Azure, GCP) and MLOps practices
• Understanding in software development practices
• Experience with big data technologies (such as Hadoop, Spark) is a plus
• Fluency in English and Bahasa Indonesia

At Community Activation, our objective is to create authentic, relevant and relatable user-generated content with our Key Opinion Buyers who include our mothers, women and dads in the Supermom Community!

Project Based - Community Activation will focus on :

• Monitoring and activating user and community to persuade them to join our campaign.
• Utilize data-driven insights to optimize campaign performance, increase engagement, and maximize ROI.
• Oversee content development, ensuring it aligns with both client goals and audience preferences.
• Monitor campaign performance metrics and generate reports highlighting key successes, insights, and recommendations.
• Leverage analytical tools to assess UGC engagement levels, brand mentions, and overall campaign impact.

• Minimum of 1 year of experience in community activation, digital marketing or social media management, ideally in an agency setting. Fresh graduates are welcome to apply.
• Demonstrated skill in project management
• Excellent communication and interpersonal skills.
• Ability to develop and implement data-driven strategies.
• Proficient in Bahasa Indonesia, preferably able to speak and write in English as well
• Available to work on a freelance contract for 3 to 6 months, Onsite in Menara Sentraya Blok M, with a working arrangement from Monday to Friday, 9 AM to 6 PM.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

• Manage enterprise wide risk management programs.
• Identify and manage risks to the organization, it’s employees, stakeholders, assets and operations.
• Monitoring and maintain Key Risk Indicators parameters on monthly and weekly basis.
• Engage and develop effective working relationship to support cooperative response to risk management matters and issues.
• Provide guidance and training to promote risk control awareness, ownership and accountability.

• Minimum 2 years of relevant working experience, preferably from start-up/tech company or financial industry
• Good knowledge about risk management
• Intermediate proficiency in using data tools (SQL, BigQuery, etc)
• Bachelor’s degree graduate
• Excellent communication skill and stakeholders management
• Strong analytical skills and problem solving

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The Role

We are seeking a Senior Business Intelligence Analyst to join our growing team. This individual will work closely with our strategic finance team to set business plan targets, provide critical projections for major sale events, and mentor more junior analysts within the team. Additionally, this role will support senior leadership by providing key recommendations to steer the overall business strategy. Strong technical skills in Tableau, Python, and Databricks are essential, as is financial acumen and an ability to work in a fast-paced start-up environment.

Key Skills and Competencies

1. Technical Expertise:

• Tableau: Proficiency in creating and maintaining interactive dashboards, with advanced chart types, calculated fields, and data blending.
• SQL Proficiency: Advanced SQL skills for querying data, building complex joins, and transforming data.
• Python & Databricks: Strong scripting skills for data manipulation, automation, and ETL workflows, using Databricks for managing and processing large datasets.

• E-commerce Knowledge: Familiarity with key e-commerce and retail performance metrics such as conversion rates, customer acquisition costs, and how they should shape business strategy.
• Finance Collaboration: Experience working alongside finance teams to set business plan targets, track KPIs, and create accurate financial models.
• Projections for Sale Events: Ability to develop forecasts for major sale events using historical trends and predictive analytics.

• Collaboration Skills: Strong ability to collaborate with cross-functional teams, particularly with finance and senior leadership.
• Mentoring Experience: Proven track record of mentoring more junior analysts or interns, helping them improve both technical skills and business understanding.

Job Responsibilities

1. Data Analysis & Reporting: Provide in-depth analysis for key business decisions, working closely with the finance team to develop business targets, financial models, and performance tracking. Conduct analysis and present insights to support senior leadership in preparation for board meetings and internal performance reviews.
2. Dashboard Management: Lead the development and maintenance of interactive and dynamic Tableau dashboards to monitor business performance, incorporating various data sources for a comprehensive view of the organisation’s performance.
3. Projection & Forecasting: Build financial models and projections, particularly for major sale events, leveraging historical data, customer behaviour insights, and even advanced analytics techniques.
4. Mentorship & Team Leadership: Mentor and guide junior analysts within the team, providing support in both technical and analytical areas, and fostering a strong collaborative environment.
5. Process Improvement: Continuously seek opportunities to improve ETL processes, automate data workflows, and ensure the accuracy and scalability of financial forecasts and reports.

Requirements & Experiences :

• BS or Master's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering, Data Science)
• 4-5 years of relevant industry experience, preferably in e-commerce, retail, or digital product development
• Demonstrates strong business acumen
• Experience mentoring or managing more junior members within a team
• Experience working with Databricks and Python, or in a data-lake environment
• Experience with Tableau and Metabase for data visualisation

What You Should Be :

• A genuine passion and interest in fashion or e-commerce.
• Highly analytical and inquisitive - loves how numbers and data tell a story.
• Highly meticulous and details-driven.
• Highly self motivated, independent, hands-on with a get it down mindset!
• Ability to communicate clearly and effectively in person, in writing, and in presentations
• Strong project management and multitasking abilities.

1. Flexible Work Arrangement

• Work from anywhere*!
• Remote work and adjustable hours - willing to work SG timing

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

• Develop and implement comprehensive marketing strategies tailored to the enterprise business sector, focusing on customer acquisition, retention, and growth.
• Identify market trends, customer needs, and competitive landscape to inform marketing strategies.
• Align marketing initiatives with business goals and ensure they support overall revenue and profitability targets.
• Strengthen the organization's brand presence and reputation in the enterprise market
• Develop and communicate a compelling value proposition that differentiates the organization from competitors that resonate with target audiences, including C-level executives, IT decision-makers, and procurement leaders.
• Drive demand generation efforts through targeted marketing campaigns, including digital marketing, content marketing, events, and partnerships
• Implement lead nurturing programs to move prospects through the sales funnel, from awareness to conversion.
• Conduct market research and gather customer insights to inform marketing strategies and initiatives
• Utilize data and analytics to measure the effectiveness of marketing campaigns and make data-driven decisions
• Support alignment of marketing strategies with overall business objectives and participate in strategic planning and decision-making processes

• Min Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
• Min. 6 years work experience in sales, marketing role, preferably within the enterprise market or B2B sector
• Effective Management Skill
• Extensive knowledge of digital marketing, content marketing, demand generation, and branding
• Strong leadership & excellent communication
• Strategic thinking and problem-solving skills, with a focus on innovation and continuous improvement

• Medical Check Up
• Medical Benefit

A-Pioneer Future Leaders Program is a hiring development program with 12 months (1 year) on the job training (OJT) designed to develop competent and promising future employees in line with Amartha company's values, competences, and expectations, who will be prepared to become Amartha's next future leaders, as our Business Manager.

The program will provide you first-hand experiences of the lending business process with intensive mentorship program. You will get opportunity to lead field office team and excitement journey to placement all around Indonesia.

During the program, You will be provided with exclusive learning by experts in this fields regarding:

• Intensive leadership training program
• Mentoring & coaching program
• The improvement project to have significant impact

• Student or recently graduated from Bachelor Degree
• Minimum IPK 3.00/4.00
• Have a driving license for SIM C is a must
• Familiar with Google Spreadsheet & Microsoft Excel
• Involved in university organizations or communities
• Commit to placement all around Indonesia
• Firm commitment to take part in the full 1 year program 
• Passionate to make an impact and empower others
• Good in communication skill, result oriented, and strong to adapt in dynamic situation

What makes A-Pioneer stands out?

• The fast track to unlock your maximum potential from operational to leadership to become our next Business Manager
• Get the chance for on the job training
• Intensive guidance & mentoring from Amartha's business management practitioner mentors
• Attractive allowances

As a Talent Management intern, you will support the implementation of human resource strategy specifically in the areas of talent management, succession planning, organizational development, performance management, and project management with the objective of establishing the best place to work and empowering A-Team to achieve the best version of themselves.

Responsibilities:

• Assist operational and administrative support for Talent Management and Organization Development activities such as performance review processes, organization structure and job description updates, succession planning and talent development preparation, etc. for both in Head Office and Field Office
• Support administrative tasks for Employee Assistance Program
• Helps administrative tasks and journey for Management Trainee programs
• Manage data and leverage analytics to measure impact of talent actions
• Involve in related TM projects and collaborate with other People & Culture teams to explore and identify potential improvement
• Involve in employee assessment and data processing

• Fresh graduate from any major, preferably from Industrial Engineering or Psychology
• Passionate in organizational development and talent management matters
• Attention to detail and familiarity with data processing tools (Excel, Spreadsheet, etc.)
• Possess can-do attitude and growth mindset
• Analytical and creative problem-solving skills
• Able to work both individually and collaboratively
• Nice to have exposure in project management

As a People Event and Special Project Intern, you'll lead exciting projects to create impactful events that enhance our brand and employee experiences. You'll collaborate with teams to bring innovative ideas to life, focusing on large-scale events and new, highly requested experiences.

Key responsibilities:

• Event Planning & Execution: Lead and assist in planning and executing impactful events that enhance our brand and employee experiences.

• Innovation & Creativity: Collaborate with various teams to develop and implement innovative ideas for large-scale events and new, highly requested experiences.

• Project Management: Coordinate and manage logistics, timelines, and resources for successful event delivery.

• Brand Alignment: Ensure all events align with the company's brand identity and messaging.

• Promotion & Engagement: Create promotional strategies and materials to drive participation and engagement.

• Feedback & Improvement: Gather and analyze feedback to continually enhance future events and experiences.

• Ambitious PR/Marketing Graduate. Has Leadership and organizational experience.
• Skilled in managing projects, especially events involving multiple stakeholders.
• Strong project management abilities: planning, multitasking, time management, and delivering results.
• Creative thinker who thrives on innovative solutions.
• Passionate about people engagement and creative event design.
• Expert at crafting high-quality pitch decks.
• Proficient in Google Suite/Microsoft Office, with a focus on data management and analysis using Excel/Google Sheets.