1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

- Min S1

- ⁠Fresh Graduate / maximum 2 years experience are welcome

- ⁠Familiar with Microsoft (Excel)

- ⁠Eager to learn and adaptive with new challenge 

- ⁠Have a desire to learn utilities, Maintenance and Production

- ⁠Excellent analytical,Problem Solving and Leadership

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

Remedial Officer dan Problem Acount Officer 

mengoleksi utang dalam jumlah besar dari klien atau calon debitur yang meminjam uang ke suatu institusi

Melakukan kunjungan ke konsumen dan mengingatkan tanggal jatuh tempo pembayaran angsuran kendaraan.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• To ensure that all goods received in the Hotel are properly supported by valid hotel purchase orders.
• To examine both quality and quantity of goods received in coordination with related Department Heads before accepting delivery.
• To ensure that goods are promptly moved to Stores or the concerned department once received.
• To ensure that outgoing goods (returned item) are properly documented and accounted for.
• To coordinate with Purchasing Department in regards to delivery issues and closely monitor for pending or partial deliveries.
• To ensure that all goods received are accurately posted in system on daily basis and submit Daily Receiving Report to Cost Controller.
• To be responsible for recording and distributing reports as required.
• Assists in maintaining the cleanliness of the receiving area. 

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Expedite the delivery of purchase orders 

• Assist in preparing requests for quotations  

• Obtain competitive pricing (at least 3 Bids) for specifications as directed 

• Prepare budget shells from designer specifications 

• Prepare reports such as bid summaries 

• Close project files and maintain project storage log 

• Maintain disclaimers, credit applications and vendor information 

• Able to maintain Hazard Analysis Critical Control Point (HACCP) standard at all levels, from sourcing of products to storage 

 Requirements :

• Bachelor degree in Legal or Environmental
• At least 3-5 Years of working experiences in Compliance field (preferred from mining company)
• Fluent in English (Speaking and Writing)
• Excellent writing skill & presentation

 Responsibilities:

•  responsible for overseeing an organization’s compliance with government laws and regulations.
•  coordinating with company management to identify potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.
• identifying and eliminating the risks of noncompliance, both externally and internally.
• -Constantly report to management concerning the organization’s compliance with laws and regulations.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

Management Trainee adalah salah satu program perekrutan karyawan baru. Di program ini, kandidat yang lolos akan mendapatkan pelatihan dan pengetahuan tentang unit bisnis dan profil perusahaan. Tujuan dari program ini adalah untuk melatih dan mempersiapkan karyawan baru yang memiliki kualitas untuk ditempatkan di level manajerial perusahaan.

- Membuat Rencana Pemasaran

- Melakukan Prospek ke Calon Nasabah

- Melakukan Seleksi Awal, Kunjungan ke Lokasi Usaha, Jaminan,  dan Lokasi Tempat Tinggal

- Analisa Permohonan Pembiayaan

- Melakukan Monitoring Pembiayaan Paska Cair

- Melakukan Penagihan Atas Tunggakan Kepada Nasabah

Bertanggung Jawab Untuk Menawarkan Produk Kendaraan Motor Baru Kepada Calon Debitur Baru (New) Maupun Debitur Yang Sudah Ada (Existing) Selain Itu, Posisi Ini Juga Melibatkan Analisis Dokumen Calon Debitur, Melakukan Survey Lokasi Rumah Calon Debitur, Serta Menjaga Hubungan Baik Dengan Debitur Tugas Lainnya Termasuk Menginformasikan Debitur Mengenai Tanggal Jatuh Tempo Pembayaran Untuk Memastikan Kelancaran Proses Pembayaran Cicilan

Credit Marketing Officer - Bertanggung Jawab Untuk Menawarkan Produk Kendaraan Motor Baru Kepada Calon Debitur Baru (New) Maupun Debitur Yang Sudah Ada (Existing) Selain Itu, Posisi Ini Juga Melibatkan Analisis Dokumen Calon Debitur, Melakukan Survey Lokasi Rumah Calon Debitur, Serta Menjaga Hubungan Baik Dengan Debitur Tugas Lainnya Termasuk Menginformasikan Debitur Mengenai Tanggal Jatuh Tempo Pembayaran Untuk Memastikan Kelancaran Proses Pembayaran Cicilan

Memastikan penerapan ISO 9001, ISO 14001 dan ISO 45001 dapat berjalan dengan baik

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key Responsibilities

1. Service & process delivery

• Provide capacity building to the 1,000 targeted smallholders, and 50 farmer group resilient.
• Provide farmers and community members with hands-on technical support through field visits and demonstrations.
• Guide the local trainers for conducting the mapping on smallholder plantation
• Guide community businesses and farmer groups in creating sustainable business models, business planning, financial management, and resource mobilization efforts.
• Enhance market skills for community organization, including developing market access, institutional empowerment, connect businesses with farmers to support Agroforestry implementation
• Collaborate with team members to implement project plans effectively in the field.

1. Internal and external communication.

• Establish and maintain positive relationships with stakeholders, including government, companies, local communities, and project partners (local NGO).
• Act as a liaison between the project team and stakeholders, addressing concerns and ensuring smooth communication.
• Facilitate multi-stakeholder meetings and maintain productive partnerships
• Represent SNV and actively participate in the dialogue, workshop, and meetings of the Cocoa commodity initiative at the provincial or district level.

1. Project data handling.

• Support PME activities in collecting, analyzing, and assuring data quality.
• Contribute to the report development by providing relevant data and information.

1. Process improvement

• Support the Project Coordinator in monitoring the quality-of-service delivery and effectiveness of applied methodology.

1. Achieved Target Production based on Sales Area.

2. Manage and Maintain good relationships with the Bank Partner Manager and marketing, to gain productivity and loyalty, and MSIG Life Insurance Indonesia's market share.

3. Actively providing good service for any request, offer, negotiation, or complaint from bank partner on time, accurately, and complete manner.

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key Responsibilities

1. Service & process delivery

• Deliver capacity-building programs to 1,500 targeted smallholders and 90 local champions, equipping them to adopt agroforestry practices for environmental sustainability while enhancing their income resilience.
• Provide hands-on technical support to farmers and community members through field visits and demonstrations.
• Offer continuous advisory services to farmers on farm management, crop diversification, and post-harvest handling
• Guide community businesses and farmer groups in creating sustainable business models, business planning, financial management, and resource mobilization efforts.
• Enhance market skills for community organization, including developing market access, institutional empowerment, connect businesses with farmers to support on Agroforestry implementation for cocoa commodity
• Collaborate with team members to implement project plans effectively in the field.

1. Internal and external communication.

• Establish and maintain positive relationships with stakeholders, including government, companies, local communities, and project partners (local NGO).
• Act as a liaison between the project team and stakeholders, addressing concerns and ensuring smooth communication.
• Facilitate multi-stakeholder meetings and maintain productive partnerships
• Represent SNV and actively participate in the dialogue, workshop, and meetings of the Cocoa commodity initiative at the provincial or district level.

1. Project data handling.

• Support PME activities in data collection, analyzing, and assuring data quality.
• Contribute to the report development by providing relevant data and information.

1. Process improvement

• Support the Project Coordinator in monitoring the quality-of-service delivery and effectiveness of applied methodology.

Sales Promotor Officer Bertanggung Jawab Untuk Melakukan Pemesanan Produk, Memastikan Ketersediaan Produk Di Display Dan Gudang, Serta Menawarkan Produk Kepada Pelanggan Selain Itu, Posisi Ini Juga Melibatkan Pencatatan Transaksi Harian Dan Omset Yang Dihasilkan Untuk Memastikan Pencapaian Target Penjualan

Tanggung Jawab Utama:

- Melakukan Pemesanan Produk Sesuai Kebutuhan

- Bertanggung Jawab Atas Display Produk Di Toko Dan Stok Barang Di Gudang

- Menjaga Ketersediaan Produk Di Display Agar Selalu Terlihat Menarik Dan Lengkap

- Menawarkan Produk Kepada Pelanggan Untuk Meningkatkan Penjualan

- Mencatat Transaksi Dan Omset Harian Dengan Akurat

Maintain and control the outstanding balance of tenants to reduce A/R balance at the lowest level.

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key Responsibilities

Service and process delivery

• Delivers Gender and Women Economic Empowerment annual work plan according to the agreed timeline and budget plan
• In coordination and consultation with the Project Manager and GESI Advisor, guides and trains Village Facilitators to deliver activities at the village level
• Ensures Village Facilitators activities’ quality and consistency with SNV’s values and policies
• Identifies opportunities, challenges, and bottlenecks in work plan implementation, and communicates to the Project Manager and GESI Advisor.

Internal and external communication

• Participates actively in internal communication initiatives, especially during regular BIPOSC team meeting or SNV Indonesia’s learning sessions, and on various topics including project progress updates, stories of changes, lessons learned and best practices from the component/initiative
• Contributes to external communication initiatives, including development and dissemination of relevant communication materials to key clients e.g., programme’s brief/factsheet
• Upon coordination with the Project Manager and GESI Advisor, engages relevant project stakeholders at district, sub-district, and village levels to ensure project’s conformity with local contexts, values, and norms

Project data handling

• Ensures programmes data handling according to SNV’s policy and procedure e.g., OneDrive utilisation
• In coordination with MEL Officer/Team, regularly monitors, collects data, and documents Village Facilitators’ progress and achievement, and stores in accessible platform e.g., monitoring dashboard, TeamSite
• Supports MEL Officer/Team to conduct relevant MEL events e.g., baseline, mid-term, endline, evaluation and ensures documentation and storage of final products in accessible platform e.g., TeamSite

Process improvement

• Identifies and proposes technical process improvements to the Project Manager, GESI Advisor, and team members, based on experience and learnings from the field
• Ensures lessons learned are applied in daily practice
• Ensures, monitors progress and reviews quality of own expertise and ensures client support and satisfaction during projects