- Membuat Rencana Pemasaran

- Melakukan Prospek ke Calon Nasabah

- Melakukan Seleksi Awal, Kunjungan ke Lokasi Usaha, Jaminan,  dan Lokasi Tempat Tinggal

- Analisa Permohonan Pembiayaan

- Melakukan Monitoring Pembiayaan Paska Cair

- Melakukan Penagihan Atas Tunggakan Kepada Nasabah

Memastikan penerapan ISO 9001, ISO 14001 dan ISO 45001 dapat berjalan dengan baik

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

Bertanggung Jawab Untuk Menawarkan Produk Kendaraan Motor Baru Kepada Calon Debitur Baru (New) Maupun Debitur Yang Sudah Ada (Existing) Selain Itu, Posisi Ini Juga Melibatkan Analisis Dokumen Calon Debitur, Melakukan Survey Lokasi Rumah Calon Debitur, Serta Menjaga Hubungan Baik Dengan Debitur Tugas Lainnya Termasuk Menginformasikan Debitur Mengenai Tanggal Jatuh Tempo Pembayaran Untuk Memastikan Kelancaran Proses Pembayaran Cicilan

Credit Marketing Officer - Bertanggung Jawab Untuk Menawarkan Produk Kendaraan Motor Baru Kepada Calon Debitur Baru (New) Maupun Debitur Yang Sudah Ada (Existing) Selain Itu, Posisi Ini Juga Melibatkan Analisis Dokumen Calon Debitur, Melakukan Survey Lokasi Rumah Calon Debitur, Serta Menjaga Hubungan Baik Dengan Debitur Tugas Lainnya Termasuk Menginformasikan Debitur Mengenai Tanggal Jatuh Tempo Pembayaran Untuk Memastikan Kelancaran Proses Pembayaran Cicilan

- Min S1

- ⁠Fresh Graduate / maximum 2 years experience are welcome

- ⁠Familiar with Microsoft (Excel)

- ⁠Eager to learn and adaptive with new challenge 

- ⁠Have a desire to learn utilities, Maintenance and Production

- ⁠Excellent analytical,Problem Solving and Leadership

 Requirements :

• Bachelor degree in Legal or Environmental
• At least 3-5 Years of working experiences in Compliance field (preferred from mining company)
• Fluent in English (Speaking and Writing)
• Excellent writing skill & presentation

 Responsibilities:

•  responsible for overseeing an organization’s compliance with government laws and regulations.
•  coordinating with company management to identify potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.
• identifying and eliminating the risks of noncompliance, both externally and internally.
• -Constantly report to management concerning the organization’s compliance with laws and regulations.

1. Achieved Target Production based on Sales Area.

2. Manage and Maintain good relationships with the Bank Partner Manager and marketing, to gain productivity and loyalty, and MSIG Life Insurance Indonesia's market share.

3. Actively providing good service for any request, offer, negotiation, or complaint from bank partner on time, accurately, and complete manner.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

Sales Promotor Officer Bertanggung Jawab Untuk Melakukan Pemesanan Produk, Memastikan Ketersediaan Produk Di Display Dan Gudang, Serta Menawarkan Produk Kepada Pelanggan Selain Itu, Posisi Ini Juga Melibatkan Pencatatan Transaksi Harian Dan Omset Yang Dihasilkan Untuk Memastikan Pencapaian Target Penjualan

Tanggung Jawab Utama:

- Melakukan Pemesanan Produk Sesuai Kebutuhan

- Bertanggung Jawab Atas Display Produk Di Toko Dan Stok Barang Di Gudang

- Menjaga Ketersediaan Produk Di Display Agar Selalu Terlihat Menarik Dan Lengkap

- Menawarkan Produk Kepada Pelanggan Untuk Meningkatkan Penjualan

- Mencatat Transaksi Dan Omset Harian Dengan Akurat

Maintain and control the outstanding balance of tenants to reduce A/R balance at the lowest level.

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

MidPlaza Holding is looking for a highly motivated and dynamic Finance Management Trainee to join our Corporate Office team. This program is designed for recent graduates with a passion for finance, providing hands-on experience and exposure to various financial functions within the organization. The Finance Management Trainee will participate in training programs and work closely with experienced finance professionals to develop their skills and knowledge in financial management, analysis, and reporting. This is an excellent opportunity to kickstart your career in finance with a reputable company.

Responsibilities:

• Assist in daily financial operations.
• Support the financial reporting process by gathering data and preparing reports.
• Participate in budgeting and forecasting activities.
• Conduct financial analysis to support decision-making processes.
• Collaborate with various departments to gain a comprehensive understanding of business operations.
• Engage in training sessions and development programs to enhance financial skills and knowledge.

• Bachelor’s Degree in Accounting from reputable universities
• Minimum GPA: 3.0
• Fresh graduate or maximum of 2 years of work experience
• Strong verbal, written, and presentation in English skill
• Proficient in Microsoft Office, especially Microsoft Excel
• Leadership experiences in campus or student organizations
• Growth mindset, resilience, and ability to adapt
• Numerical and analytical thinking
• Willing to be placed in any of the MidPlaza’s Business Unit

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager, Reception and Duty Manager 

Melakukan proses penawaran All Produk kepada user

Melakukan Proses Penagihan dan Edukasi kepada nasabah yang keterlambatan 0 hari sd 30 hari

Melakukan proses penagihan kepada nasabah atas keterlambatan diatas 30 hari sd 90 hari

1. Memonitoring kegiatan operasional di depo
2. Memastikan bawahan melakukan tugas sesuai dengan SOP
3. Mengatur dan menjadwalkan pengiriman
4. Mengawasi barang keluar masuk di gudang
5. Melakukan pengawasan dan pemeliharaan aset di depo

1. Memastikan pencapaian target penjualan
2. Menjalankan operasional cabang sesuai standard
3. Memastikan program kerja penjualan berjalan dengan baik
4. Membina SDM di kantor cabang
5. Menjalin komunikasi dan hubungan kerja dengan mitra kerja atau toko
6. Melaksanakan tugas tambahan yang diberikan atasan

Director of Revenue Management

We are seeking a visionary and analytical Director of Revenue Management to join our team. As a key member of our leadership team, you will be responsible for developing and implementing revenue optimization strategies to maximize our organization's financial performance.

Employment will be under local contract. Open for Indonesian citizens only.

What you will be doing:

• Lead the development and execution of revenue management strategies to optimize pricing and inventory across all channels.
• Analyze market trends, competitive landscape, and historical data to forecast demand and make informed pricing decisions.
• Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
• Oversee the management of distribution channels and partnerships to maximize revenue opportunities.
• Develop and maintain a robust reporting system to track key performance indicators and provide actionable insights.
• Implement and optimize revenue management systems and tools to enhance decision-making processes.
• Present revenue performance reports and recommendations to senior leadership and stakeholders.
• Stay current with industry trends and best practices in revenue management to maintain a competitive edge.
• Drive the annual budgeting process and ensure adherence to financial targets.