We are looking for a Front Office Manager to manage our Front Office operation. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also manage all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our Front Office team provide professional and friendly service to our customers.

• Proven work experience as a Front Office Manager for minimum of 2 years or 4 years in a managerial role
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System and proficient in the use of Microsoft Office
• Excellent communication and good writing skills
• Effective Leadership skills, open minded, problem solver and organizational abilities

AYANA Midplaza Jakarta is seeking a highly motivated and experienced Reservation Manager to join our dynamic team. In this role, you will be responsible for overseeing all aspects of the reservation process and ensuring guest satisfaction. Your key responsibilities will include managing hotel inventory, cross selling and maximizing hotel occupancy and revenue, providing excellent customer service, and training and supervising reservation staff. You will work closely with other departments to ensure a smooth and efficient reservation process.

• Minimum 2 years of experience in a similar role
• Bachelor's degree in Hospitality or a related field
• Proficiency in hotel reservation systems (e.g. Opera)
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Fluency in English and good writing skill