Involve in the product operation team to support client onboarding and activation, service deployment as well as implementation and post impleme..
Involve in the product operation team to support client onboarding and activation, service deployment as well as implementation and post implementation customer support
Handle and respond to customers’ enquiries. In case enquiries or issues can’t be instantly resolved, the enquiries will be handed over to engineering team
Document customers’ enquiries or issues for traceability and improvement purpose
Work closely and collaboratively with product team on product improvement feedbacks
Resolves product or service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution
