Supervise and provide feedback to the customer service team, ensuring smooth daily operations.Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.Effectively manage ticketing flow and coverage...
Sunter Agung, Tanjung Priok, KOTA ADM. JAKARTA UTARA, DKI JAKARTA, Indonesia / Pt Paradise Jaya Tehnik
Membuat jadwal Pasang dan Service untuk teknisiMelakukan follow up kepada konsumenMembuat laporan atas keluar masuk materialMembuat laporan Pemakaiaan material atas suatu projectMelakukan Stok Opname Material
Pondok Pinang, Kebayoran Lama, KOTA ADM. JAKARTA SELATAN, DKI JAKARTA, Indonesia / Mitra Sekawan Harmoni
Menerima tamu, memastikan tamu mendapatkan kamar yang sesuai dengan pesanan. Membantu bila ada permintaan yang merupakan fasilitas dari harga kamar hotel.
Deskripsi Pekerjaan1. Menjawab panggilan telepon dan email dari pelanggan2. Membantu pelanggan dengan pertanyaan tentang produk, status pesanan, dan pertanyaan umum lainnya3. Menyelesaikan keluhan dan masalah pelanggan dengan cepat dan profesional4. Mempertahankan sikap positif, empatik, dan profesional terhadap pelanggan5. Memproses pesanan, penge...
Definisi Job Function Customer Engagement :Membangun dan memelihara hubungan jangka panjang dengan pelanggan, mengelola dan optimalisasi interaksi dengan pelanggan, aktivitas manajemen keanggotaan secara menyeluruh, serta menangani keluhan dan memastikan kepuasan pelanggan.Jurusan yang dipersyaratkan :Administrasi, Business, Manajemen, Manajemen Pe...
Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and informationHandles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptlyPerform night audit reportingProvides any tourism information related to...
We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
We are looking for a detail-oriented Content Moderator to join our eCommerce team. You will review and approve product listings, ensure content compliance, and maintain quality standards across our platform. The ideal candidate has a strong eye for detail, excellent communication skills, and a passion for maintaining a positive user experience.
1. Use of ServiceNow tool to manage and handle all IT issues, incidents, problems, and requests from users. 2. Adherence to SLAs and defined KPIs. Follow ITIL framework to manage IT Support services. 3. Maintain customer interactions. 4. Collaborate with 3rd party service providers to guarantee operations service quality. 5. Con...
- Membantu proses loading dan unloading unit SCT - Mengarahkan unit SCT selama proses perpindahan dari tempat loading dan unloading- Membantu perawatan unit SCT
- Membantu proses loading dan unloading unit DT - Mengarahkan unit DT selama proses perpindahan dari tempat loading dan unloading- Membantu perawatan unit DT
The position will be responsible in managing credit card portfolio with analytic review on credit card portfolio, including credit card profitability. It also responsible to profile CC customer and analyze which portfolio program are the most effective and suitable, based on each profile segment in order to increase both active rate and revolver ba...