About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

We are seeking a dedicated Corporate Finance Support professional to join our team. This role is essential for ensuring effective financial operations and analysis within the SAP system. You will assist the Corporate Finance team n implementing SAP solutions, improving financial reporting processes, and supporting ongoing financial activities.

What you will do but not limited to:

• Prepare daily, weekly, and monthly payment schedule. 
• Preparing and reviewing tax calculations and tax returns.
• Monitor and reconcile financial data within SAP, ensuring integrity and transparency.
• Support financial reporting accuracy by ensuring integration with SAP systems.
• Assist in implementing and maintaining SAP financial modules to optimize corporate finance functions.
• Participate in financial analysis and reporting tasks, providing insights derived from SAP data.
• Collaborate with cross-functional teams to streamline financial processes and enhance efficiency.
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 1 years of experience in corporate finance and proficiency in SAP systems.
• Strong understanding of finance principles and SAP finance modules.
• Detail-oriented with excellent analytical and problem-solving skills.
• Proficiency in Microsoft Excel and experience with other financial software.
• Strong analytical and problem-solving skills. 
• Ability to communicate effectively and work collaboratively across teams.
• Good command of written and spoken Bahasa and English is preferable.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

 Description 

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting in cross-sectoral digital solutions that will further empower Indonesia's growing digital economy. 

Currently INDICO is expanding its business in Agritech and Agribusiness named DFE - Digital Food Ecosystem (https://www.dfe.co.id/en). DFE presents an integrated value chain of agriculture, empowering farmers to boost efficiency and productivity. 

At INDICO, we believe in going beyond to empower communities and enhance business opportunities through our core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

We are on the lookout for an enthusiastic Agri Commerce and Partnership Lead to drive business growth in our Agri-commerce initiatives. You will be responsible for developing strategic partnerships, engaging with stakeholders, and leading sales efforts to maximize opportunities in the agricultural sector. 

What you will do but not limited to: 

• Leading Agri-Commerce and Partnership team and responsible in achieving the sales target/OKRs. 

• Establish and manage strategic relationships with partners in the agriculture sector to drive sales, business growth, sustainability and managing the Account Receivable (AR). 

• Conduct market research and analysis to identify new business opportunities and enhance product offerings. 

• Collaborate with cross-functional teams to develop and deliver solutions tailored to partners and customers. 

• Lead negotiations and secure contracts with major clients and stakeholders. 

• Monitor industry trends and competitive landscape to inform sales strategies and adjust approaches accordingly. 

• Present sales reports and forecasts, and track performance against targets to management. 

• Bachelor's degree in business, Agriculture, Marketing, or a related field. 

• Minimum 10 years of experience in sales and partnership management, commercial and/or business development. 

• Proven experience in building and managing strategic partnerships in the agriculture sector and has network and/or proven track record on various commodities in Agribusiness industry.  

• Proven track record of achieving sales targets and driving business growth. 

• Strong negotiation and interpersonal skills, with the ability to build relationships with diverse stakeholders. 

• Highly motivated, results-oriented, and capable of working independently. 

• Excellent communication and presentation skills. 

• Analytical and strategic thinking skills with a keen understanding of market dynamics. 

• Passion for agriculture and a desire to make a positive impact in the sector. 

• Attractive total compensation of salary, festive allowance, and annual bonus 

• Private Health Insurance 

• Working device provided 

• Employee Development Program 

• Flexible Working Arrangement 

• Culture programs 

• Mental Health & Well-being program 

• Various club and Engagement activities 

• Anniversary Leave 

1. Pendidikan min D3/S1 DKV (Design Komunikasi Visual)

2. Memiliki Pengalaman dibidang Administrasi Pemasaran Online min 2 tahun

3. Mampu menggunakan Aplikasi M. Office

4. Memiliki integritas, Inisiatif dan Kreatif tinggi

5. Memiliki teknik pemasaran online, Sosmed dan Online shop pada platform marketplace

6. Memiliki Leadership, berdedikasi tinggi, dan bertanggung jawab

7. Memiliki Kemampuan komunikasi dan presentasi yang baik

7. Mampu bekerja dengan Tim / Individu

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggung jawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peratur

Join AYANA Hospitality as a Loss Prevention Manager at our stunning AYANA Komodo resort, where you will play a crucial role in safeguarding our guests, staff, and resort assets. We are seeking a proactive and experienced individual who can implement comprehensive loss prevention strategies to combat theft, accidents, and other risks.

Responsibilities

• Maintain awareness of team schedules, activities, hotel facilities, operational hours, and emergency plans.
• Lead and supervise the team, ensuring adherence to job requirements, providing feedback, and maintaining high performance.
• Respond to and investigate incidents (e.g., theft, accidents), prepare reports, and communicate findings as necessary.
• Ensure immediate action is taken to address safety hazards and maintain a safe environment for guests and staff.
• Promote positive relationships, handle requests and complaints professionally, and manage security concerns related to both guests and employees.
• Ensure adherence to local regulations, hotel policies, and Loss Prevention procedures across all activities.
• Support the training and development of team members to improve their skills and ensure effective security operations.
• Collaborate with external agencies (e.g., police, fire department) and assist with special event security or emergency situations as needed.

• 5 years of experience in Loss Prevention Manager and/or safety, specifically in luxury resort or similar fields.
• Strong communication skills in English, with the ability to interact effectively with guests, staff, and external agencies.
• Leadership skills to guide a team, set clear goals, and ensure the execution of tasks and procedures.
• High level of initiative, attention to detail, and the ability to manage projects independently and meet deadlines.
• Proficiency in Microsoft Office, OPERA, and Loss Prevention-related software.
• Knowledge of local laws, investigation methods, fire safety protocols, and maintaining a criminal-free and good driving record.
• Preferably certified in Garda Pratama, Garda Madya, Garda Utama, along with relevant certifications such as CPR, First Aid, and Alcohol Awareness

Tanggungjawab Kerja:

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim minimal 2tahun

3. Memiliki pengalaman minimal 2 tahun di Micro Finance atau terkait

4. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

5. Mempunyai motor untuk digunakan bekerja

6. Siap kerja lapangan

7. Dapat bergabung secepatnya

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

AYANA Hospitality is seeking a motivated and skilled Japanese Sales Manager to enhance our sales efforts in the Japanese market. In this role, you will be responsible for developing and executing sales strategies that align with our business goals while building and nurturing long-lasting relationships with clients.

Key Responsibilities:

• Develop and implement a strategic sales plan to penetrate the Japanese market and achieve sales targets.
• Identify new business opportunities through market research and networking.
• Establish and maintain strong relationships with clients and partners, ensuring excellent customer service.
• Negotiate contracts and close sales deals effectively.
• Conduct presentations and site visits to showcase our facilities and services.
• Monitor market trends and competitors' activities to identify opportunities for growth.
• Collaborate with internal teams to deliver exceptional service and meet customer expectations.

• Fluent in Japanese and English (additional languages are a plus).
• Minimum of 2-3 years of sales experience in the hospitality or travel industry.
• Proven track record of achieving sales targets and driving revenue growth.
• Strong negotiation, presentation, and communication skills.
• Ability to build and maintain relationships with clients.
• Good understanding of the Japanese market and cultural nuances.
• Highly motivated, results-oriented, and able to work independently.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Positive Working
• Great Environment
• Supportive Team Work

AYANA Hospitality is looking for a dynamic and experienced F&B Manager to oversee our food and beverage operations. As the F&B Manager, you will play a crucial role in designing and implementing strategies to ensure an outstanding dining experience for our guests across all outlets. You will lead a talented team, maintain the highest standards of service quality, and work closely with the culinary team to create innovative and appealing beverage menus.

Responsibilities

• Manage and oversee all F&B operations within the hotel.
• Develop and implement strategies to drive revenue and exceed financial targets.
• Maintain high standards of food and beverage service and quality.
• Train and mentor staff to provide exceptional guest service.
• Monitor inventory levels, order supplies, and manage costs to optimize profitability.
• Ensure compliance with health and safety regulations.
• Create and implement promotional events to enhance guest experiences.

• Minimum of 4 years of experience in a management role within the food and beverage hotels.
• Bachelor's degree in Hospitality Management or related field.
• Strong leadership and organizational skills.
• Exceptional knowledge of food and beverage trends and best practices.
• Proficient in financial management, inventory control, and cost optimization.
• Excellent communication and interpersonal skills.
• Fluency in English; proficiency in additional languages is a plus.

TBA

Role Description

This is a full-time on-site role for a SCM Manager at Samyang Foods Indonesia in Jakarta. The SCM Manager will be responsible for demand planning, supply and inventory management, procurement, and utilizing analytical skills to optimize the supply chain process.

Job Responsibilities

• Develop and implement comprehensive supply chain strategies to support business growth and operational efficiency.
• Align supply chain operations with the company's strategic objectives and distributor's capabilities
• Monitor stock levels and ensure optimal inventory to meet market demands while minimizing holding costs.
• Coordinate inventory forecasts based on sales trends, seasonal factors, and distributor input.
• Oversee logistics activities, including inbound and outbound shipments, to ensure timely and cost-effective delivery.
• Collaborate with the distributor to optimize transportation routes and delivery schedules.
• Identify and implement opportunities for supply chain process enhancements to reduce costs and improve service levels.
• Ensure compliance with local regulations, customs requirements, and company policies in all supply chain activities.
• Manage the validity invoice from vendor
• Prepare regular reports on supply chain performance, costs, and efficiency metrics.

Deskripsi Pekerjaan

• Merencanakan dan mengimplementasikan strategi pemasaran untuk meningkatkan penjualan website dan aplikasi
• Mengidentifikasi peluang pasar baru dan membangun hubungan jangka panjang dengan pelanggan
• Memimpin tim marketing untuk mencapai target dan mengelola strategi pemasaran secara efektif
• Mengevaluasi kinerja kampanye digital (SEO, social media ads, content marketing) serta menganalisis tren pasar dan kompetitor

1. Membuat rencana kerja strategi penjualan, distribusi dan aktifitas promosi nasional.
2. Bertanggung jawab atas pencapaian target, implementasi dan efektivitas aktivitas promosi area.
3. Mengevaluasi kegiatan promosi & ketersediaan produk di outlet.
4. Memimpin aktivitas Sales & Promotion area.
5. Membangun tim yg kompeten.
6. Melakukan monitoring dan evaluasi kinerja semua bidang dibawahnya, dan melakukan tindakan solutif serta perbaikan, untuk membuat kinerja terus meningkat dari waktu ke waktu.
7. Melakukan perjalanan Dinas di area tanggung jawabnya.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

Job description:

· Carry out product structure design according to project planning

· Test and verify new products and Improve product structure

· 3D modeling design based on product technical requirements

· Produce 2D engineering drawings based on 3D modeling and process requirements

· Provide product mold opening 3D drawings and technical requirements to the mold department

· Make new product prototypes and verify product functions

· Work with the mold department to conduct design reviews before mold opening and follow up on the mold opening progress

· Lead and guide assistant engineers and technicians in making EVT samples and follow up on test results

· Lead the production of DVT samples and follow up on DVT test progress and results

· Responsible for assisting in solving various product design problems discovered during mass production

· Create project plans and implement them

· Lead the structural design of the project and have the main responsibility for the structural design

Sebagai Area Manager, posisi ini akan bertanggung jawab atas keseluruhan pengelolaan & monitoring Kantor Point/Cabang meliputi:

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik, termasuk di dalamnya:
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Sarjana
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia mobile keseluruh area Lombok

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

• Develop and execute effective sales campaigns, aligned with the sales leaders across the regions 

• Plan and coordinate client events, ensuring a seamless and engaging experience. 

• Craft compelling content for various channels, including email campaigns, social media, and internal communications. 

• Design visually appealing reports and presentations that effectively communicate key insights and data. 

• Analyze metrics from email campaigns and other marketing activities to measure effectiveness and identify areas for improvement. 

• Create persuasive sales materials that support our sales team in achieving their targets. 

• Ensure all presentations and materials are on-brand and maintain a consistent visual identity. 

• Stay updated on industry best practices and incorporate innovative approaches into sales strategies 

• Mengoordinasikan sumber daya untuk pelaksanaan proyek yang efektif dan efisien.
• Memastikan bahwa proyek diselesaikan tepat waktu, dalam ruang lingkup dan anggaran yang sesuai.
• Mengukur kinerja proyek menggunakan sistem, tools, dan teknik yang tepat.
• Melakukan pelaporan ke pihak manajemen sesuai kebutuhan.
• Melakukan manajemen risiko dan mengelola dokumentasi proyek
• Menjalin hubungan yang baik dengan semua stakeholder

• Memetakan dan mengatur data prospek calon pelanggan
• Menyusun dan menentukan metode sales dan strategi marketing.
• Menjaga komunikasi dan melayani pelanggan dengan baik.
• Melakukan negosiasi dalam persetujuan kontrak.
• Menyiapkan dan menyampaikan laporan secara berkala.

1. Develop features that supports and empower Sales and Commercial teams meet the market demand according to telematics Industry trends.
2. Collaborate with cross-functional teams on the ideation, research, design, development to ensure the product fit the market needs.
3. Understand user needs and translate them into product requirements, considering business goals, development costs, and potential technical debt.
4. Drive feature delivery within deadlines by proactively addressing blockers, fostering alignment, and taking necessary actions to ensure a successful release.

Personally and frequently verifies that guests in his operation are receiving the best possible service available.

Schedules him/herself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.

To be demanding and critical to service standards as well as hygiene standards.

To constantly strive to please all guests that he may come into contact with.

Responsible that employees project professionalism and well trained and provide friendly and efficient service.

 Ensure a speedy telephone and message service at all times as well as luggage handling.

Maintains an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.

 To ensure all Front Office personnel comply with the hotel’s policies and procedures.

To inspect and follow-up on room repairs to complete out-of-order rooms.

To be familiar with hotel products, facilities, activities, and services, and to be able to explain this to guests and associates.

To ensure that services provided by all Front Office employees meet or exceed standards set by established policies and procedures, and to achieve the highest levels of guest satisfaction and comfort.

To inspect guest rooms and public areas

To ensure orderliness and cleanliness standards are maintained.

To perform running night audit including billing check.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 

To succeed in this role, you should have: 

• Based in Bandung, Indonesia;
• Minimum of one year in customer service, preferably within an IT company or call center 

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Excellent communication skills and willingness to work in a team 

• Analytical mindset with the ability to make data-driven decisions 

• Skills for solving work tasks and optimizing processes 

• Results-oriented approach and ability to work in a dynamic environment 

• Proficient in Bahasa Indonesian as a native language, and advanced level of English 

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous. 

• Competitive salary based on experience;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

Ability to balance multiple priorities and act a sense of urgency, whilst remaining calm in Front Office, in a correct manner to ensure the maximum efficiency and safety 

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting in cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy. 

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As a B2B Partnership & Account Manager (IT Product Solution), you will be instrumental in fostering relationships with key partners and clients to promote our IT product solutions. Your role will be key in identifying opportunities, managing accounts effectively, and ensuring successful delivery of technology solutions that meet client needs.

What you will do but not limited to: 

• Identify and target potential B2B clients to present our IT product solutions and services. 

• Develop strategic partnership frameworks and lead negotiations to secure optimal agreements. 

• Conduct needs assessments to create tailored solutions for partners and clients. 

• Manage the end-to-end account lifecycle, ensuring a seamless experience for partners.

• Collaborate with technical teams to deliver high-quality product solutions and support. 

• Monitor account performance, generate reports, and provide actionable insights to management.

• Stay updated with technological advancements and market trends to advise clients effectively. 

• Bachelor's degree in Information Technology, Business Administration, or related fields. 

• Minimum 5-7 years of experience in B2B Partnership Management, Account Management, or IT product sales. 

• In-depth knowledge of IT product solutions and related services. 

• Proven ability to build and maintain business relationships with various stakeholders. 

• Exceptional negotiation, presentation, and communication skills.

• Strong analytical skills with a focus on driving results through data-driven decision making. 

• Experience in project management and working collaboratively with diverse teams.

• Self-motivated with a proactive mindset and the ability to work both independently and as part of a team.

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

Requirements

• Usia maksimal 45 tahun.

• Pendidikan min S1 semua jurusan.

• Berpengalaman di bidang Kaca/ Aluminium/ Building Material/ Fasade.

• Mampu menyusun perencanaan strategi dan laporan bulanan maupun tahunan.

• Mampu melaksanakan program promosi dan branding.

• Memiliki kemampuan komunikasi, negosiasi dan persentasi yang baik.

• Memiliki pengetahuan semua proses tentang acara, event produksi, awareness,dll.

• Memahami inbound dan outbound marketing.

Responsibilities

• Mengkoordinasikan semua media, organizer acara dan rekan bisnis untuk keperluan promosi dan meningkatkan penjualan.

• Menjaga efektifitas dari invetory level dengan penjualan.

• Mengevaluasi pencapaian target sales.

• Melakukan strategi pemasaran yang efektif serta berorientasi pada pencapaian dan peningkatan target sales.

• Memberikan pengarahan serta problem solving terhadap masalah yang berkaitan dengan pencapaian sales.

• Membangun serta menjaga hubungan dengan mitra bisnis, klien dan vendor.

• Melakukan pembinaan dan penilaian terhadap perilaku dan prestasi bawahan

• Mengembangan produk atau jasa dari perusahaan.

• Mengkoordinasi dan meningkatkan penjualan melalui chanel online atau offline.