AYANA Hospitality is seeking a highly motivated and experienced individual to join our team as a Training Manager for the DELONIX Hotel Karawang. We are dedicated to providing exceptional service to our guests, and our Training Manager plays a crucial role in ensuring that our staff is equipped with the skills and knowledge needed to deliver top-notch service every day.

In this role, you will be responsible for developing, implementing, and managing our training and quality assurance programs to ensure that all staff members are trained to the highest standards. Additionally, you will be responsible for monitoring and assessing performance to identify opportunities for improvement and to continuously enhance our service offerings.

Responsibilities

• Develop and implement comprehensive training programs to educate staff on policies, procedures, and service standards.
• Plan, schedule, and coordinate training sessions and workshops to ensure that all staff members receive appropriate training.
• Conduct training sessions and workshops to provide hands-on instruction, as needed.
• Evaluate training effectiveness and make recommendations for improvements.
• Develop, implement, and manage quality assurance programs to ensure that all services and products meet or exceed customer expectations.
• Monitor and assess customer feedback to identify opportunities for improvement.
• Participate in the development and maintenance of operational policies and procedures to ensure consistency and quality.

• Bachelor's degree in a relevant field (Hospitality, Business Administration, etc.)
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years of experience in training and development.
• Excellent communication, presentation, and leadership skills.
• Strong analytical and problem-solving skills.
• Understanding of training and development methodologies and their application in the hospitality industry.
• Ability to work independently and collaboratively with other team members.
• Proficiency in Microsoft Office Suite and other relevant software.

MidPlaza Holding is seeking a Training & Quality Manager to join one of our Hospitality business, located in Karawang. As a Training & Quality Manager, you will be responsible for designing, implementing, and managing training programs to enhance the skills and knowledge of our employees. You will also be responsible for ensuring quality standards are met and maintained across the organization.

Responsibilities:

• Design and implement training programs and initiatives to meet the needs of employees and the organization.
• Develop training materials, manuals, and resources.
• Facilitate training sessions and workshops for employees at all levels.
• Conduct training needs assessments and identify skill gaps.
• Establish and maintain training records and documentation.
• Review and evaluate training effectiveness and make necessary adjustments.
• Develop and monitor quality assurance processes and procedures.
• Ensure quality standards are met and maintained across departments.
• Identify areas for improvement and provide recommendations.

• Bachelor's degree in Human Resources or related field.
• Minimum 5 years of experience in training and quality management roles.
• Strong understanding of training methodologies and best practices.
• Experience in developing and delivering training programs.
• Excellent communication and facilitation skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.
• Proficiency in MS Office and training software.
• Certification in training or quality management is a plus.
• Willing to be placed in Karawang.

• Plan, set, and deliver standards for learning.
• Prepare and support critical thinking for students in the classroom.
• Establish classroom management utilizing positive coaching.
• Observe and evaluate student's performance and development.
• Understanding of academic, social, and behavioral needs and characteristics of high-level students.
• Establish links with the parent community to ensure that parents are kept well informed about student progress.