 Berpendidikan min. SMA/Sederajat

 Pengalaman di bidang marketing min. 1 Tahun

 Memiliki kemampuan negosiasi

 Bisa mengoperasikan computer

 Memiliki kemampuan komunikasi

 dan presentasi

 Memiliki kendaraan pribadi

 Mampu bekerja dalam team

AYANA Hospitality is seeking a dynamic and dedicated Waiter/Waitress to join the team at Delonix Hotel. In this role, you will be responsible for providing exceptional dining experiences to our guests by delivering excellent service and attention to detail.

Responsibilities

• Welcome guests and provide them with a memorable dining experience
• Present menus, provide detailed information on food and beverages, and make recommendations
• Take and accurately process food and drink orders using the point-of-sale system
• Serve food and drinks to guests in an efficient and friendly manner
• Monitor guest satisfaction throughout their visit and address any concerns promptly
• Ensure that tables are set and maintained to a high standard, cleanliness is upheld in the dining area
• Collaborate with other staff members to ensure efficient service
• Assist in closing duties, including cleaning and stocking for the next shift

• Minimum of 1 year experience as a Waiter/Waitress in a restaurant or hotel environment
• Excellent communication and interpersonal skills
• Strong customer service orientation and attention to detail
• Ability to work effectively under pressure in a fast-paced environment
• Willingness to work flexible hours, including evenings and weekends
• High school diploma or equivalent is preferred

• Competitive Salary & Service charge
• Career development
• Health insurance

The Quality Manager at Delonix Hotel by AYANA Hospitality plays a pivotal role in ensuring that our operations and services meet the highest quality standards. You will be responsible for developing, implementing, and monitoring quality control processes across all areas of the hotel to guarantee compliance with both corporate and international standards. If you have a keen eye for detail, a passion for excellence, and the ability to lead teams effectively, we invite you to join our dynamic environment where quality is at the forefront of everything we do.

Key Responsibilities:

• Establish and maintain effective quality management systems and processes.
• Conduct regular audits and assessments to ensure compliance with quality standards.
• Analyze quality performance data, initiate corrective actions, and drive continuous improvement.
• Provide training and support to staff on quality standards and procedures.
• Collaborate with various departments to enhance service delivery and operational efficiency.
• Develop and implement quality improvement initiatives that align with business goals.
• Act as a point of contact for quality-related issues and customer feedback.
• Prepare reports and presentations for management reviews.
• Participate in the development of strategic quality objectives.
• Perform other related duties as assigned.

• At least 3 years of experience as a Quality Manager in a luxury hotel or similar environment.
• Strong understanding of quality management principles and methodologies, including Lean and Six Sigma.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, in English.
• Proven ability to lead and motivate teams towards achieving quality goals.
• Familiarity with compliance requirements and audit processes.

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. A Master's Degree is a plus.
• Proficiency in quality management software and data analytics tools.
• Strong project management skills and ability to handle multiple tasks in a fast-paced environment.

DELONIX Hotel by AYANA Hospitality is seeking a dynamic and results-driven Director of Sales to lead our sales team in driving revenue growth and expanding our market presence. The successful candidate will be responsible for developing sales strategies, cultivating client relationships, and ensuring the achievement of sales goals across all properties within the AYANA portfolio.

Responsibilities

• Develop and implement effective sales strategies to achieve organizational goals
• Identify and pursue new business opportunities and partnerships
• Lead a team of sales professionals, providing guidance, mentorship, and support
• Build and maintain strong relationships with key clients and stakeholders
• Monitor market trends and competitor activities to inform strategic planning
• Prepare and present reports on sales metrics and performance to senior management
• Collaborate with marketing and operations teams to ensure consistency in messaging and customer experience

• Proven experience in a senior sales leadership role within the hospitality industry
• Demonstrated ability to develop and execute successful sales strategies
• Strong network of contacts in the hospitality and travel sectors
• Exceptional leadership and team management skills
• Excellent communication, negotiation, and presentation abilities
• Ability to analyze data and derive insights to drive decision-making
• Fluent in English; additional languages are a plus
• Willingness to travel as needed

• Dormitory
• Health Insurance
• Transportation & Telecomunications Allowance
• Annual Bonus

We are seeking an experienced and passionate Chef de Cuisine - Indonesian Cuisine to join the culinary team at DELONIX Karawang, an esteemed member of AYANA Hospitality. This role involves overseeing the kitchen operations, creating an authentic Indonesian menu, and leading a dedicated team in delivering exceptional culinary experiences.

Key Responsibilities:

• Design and implement a diverse and innovative Indonesian menu that reflects the rich culinary heritage of Indonesia.
• Manage day-to-day kitchen operations, ensuring the highest standards of food quality, preparation, and presentation.
• Supervise and train kitchen staff, fostering a collaborative and creative working environment.
• Ensure compliance with food safety and hygiene standards, maintaining a safe and clean kitchen.
• Collaborate with suppliers to source high-quality ingredients and maintain inventory levels.
• Review financial performance, including food costs and waste management, to optimize kitchen profitability.
• Engage with guests to receive feedback and adapt menu offerings accordingly.

• Minimum of 3 years of experience in a culinary leadership role, preferably in Indonesian cuisine.
• Demonstrated expertise in traditional and modern Indonesian cooking techniques and flavors.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, high-pressure environment.
• In-depth knowledge of food safety standards, HACCP certification is a plus.
• Creativity and innovation in menu development along with a passion for culinary excellence.
• Degree in Culinary Arts or related field is preferred.

• Dormitory

• Health Insurance

AYANA Hospitality is seeking a highly skilled and experienced Executive Assistant Manager to join our dynamic team. In this role, you will work closely with the General Manager to oversee the daily operations of the hotel, ensuring that all departments are running smoothly and efficiently. You will play a critical role in enhancing guest satisfaction, implementing operational improvements, and managing staff performance. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a proven background in hospitality management.

Responsibilities

• Assist the General Manager in overseeing hotel operations, including guest services, housekeeping, food and beverage, and maintenance
• Ensure high levels of guest satisfaction through engagement and support of all departments
• Monitor and evaluate staff performance, providing feedback and guidance to enhance productivity
• Develop and implement operational policies and procedures to improve efficiency
• Assist in budget preparation and financial planning, ensuring cost control measures are in place
• Conduct regular inspections of the hotel to ensure adherence to quality standards
• Handle guest inquiries, concerns, and complaints in a professional manner
• Support the General Manager in strategic planning and decision-making processes

• Minimum of 5 years of experience in hotel management or a similar role within the hospitality industry
• Strong leadership and management skills, with a proven ability to motivate and guide teams
• Excellent communication and interpersonal skills
• Proficient in hotel management software and Microsoft Office Suite
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Fluent in English; proficiency in additional languages is a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred
• Strong problem-solving skills and a customer-focused mindset

• Positive Working
• Great Environment
• Supportive Team Work

We are seeking a dedicated and detail-oriented Reservation Supervisor to join our team. In this role, you will be responsible for overseeing the reservations department, ensuring a seamless booking process and providing exceptional customer service to our guests.

Summaries of responsibilities:

• Oversee the daily operations of the reservations department to ensure smooth and efficient booking processes.
• Assist guests with their reservation needs, including changes, cancellations, and special accommodations.
• Provide exceptional customer service by addressing guest inquiries and resolving issues in a timely manner.
• Monitor room availability and rates, and accurately input and manage reservation data in the Property Management System (PMS).
• Work closely with the front desk, sales, and marketing teams to ensure seamless communication and guest satisfaction.
• Adjust rates and availability on OTA platforms as needed, based on demand and revenue management strategies.
• Analyze booking trends and provide recommendations to optimize revenue and occupancy levels.

• Past experience working in a similar role Minimum 1 year
• Proficient in PMS OPERA and OTA / B2B Extranet ( Must )
• Familiar with Channel Manager , Google suite and Microsoft Office
• Ability to work well in a team
• Excellent listening & communication skills
• Multitasking & organizational ability

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to support our front office operations. In this role, you will play a crucial part in ensuring the smooth and efficient functioning of the reception area, assisting in managing the front desk team, and providing excellent service to our guests.

Responsibilities:

• Assist the Front Office Manager in overseeing daily front desk operations.
• Ensure that guests receive a warm and friendly welcome upon arrival.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Coordinate and manage reservations, check-ins, and check-outs efficiently.
• Train and mentor front desk staff to maintain high standards of customer service.
• Monitor front desk activities and ensure compliance with company policies.
• Assist in managing the front office budget and inventory of supplies.
• Collaborate with other departments to enhance the guest experience.
• Perform other related duties as assigned by the Front Office Manager.

• Proven work experience as a Front Office Manager minimum for 1 year
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System
• Excellent communication and people skills
• Willing to be placed in Karawang

We are looking for a dedicated and professional Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. As a crucial part of our hospitality team, you will oversee daily front office operations, train and motivate staff, and provide support to the Front Office Manager.

Responsibilities:

• Controling FDA & GRO staff
• Coordinate with other departments for complaints, guests requests and room arrangements.
• Responsible to ensure Daily Operation ran well and smooth at all area
• Able to perform well under pressure, open minded person.
• Having passion to serve, sociable, and open minded.

• Educational and Professional Qualification (Min Diploma In Hospitality Industry)
• Relevant working experiences.
• Understand and knowledgable of Front Office and Hotel Operations
• Honest, responsible, hardworker and willing to help
• Excellent English Communication

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Food & Beverege Manager to work with our Food & Beverages team at the Delonix Hotel Karawang.

• Position responsible for all the food and beverage operations, which includes all restaurant, beverage and room service operations.
• Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
• Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
• Develops and implements business plan for food and beverage.
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Food & Beverege Manager to work with our Food & Beverages team at the Delonix Hotel Karawang.

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Check if adequate welcome amenities are available for everyone whose arrival is on the list.
• Attend to VIPs(Very Important Persons) with more attention and hostility.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
• Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
• Ensure maintenance of proper information in the database.
• Work in close coordination with the manager and get in touch with him whenever needed.

• Should be well-versed with skills pertaining to the operation of computers PMS.
• Must possess work experience in the same field for at least 1 years.
• Should be holding a degree in hospitality management and/or related areas.

We are looking for a high-performing Director of Sales. The successful candidate will meet our customer acquisition and revenue growth objectives. Director of Sales responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer trends. The following positions availability is for expatriate only.

• 1 or 2 years experience in similiar position
• Proven ability to position products against competitors
• Proven ability to drive the sales process from plan to close
• Excellent verbal and written communications skills
• Second language is a plus
• Excellent listening, negotiation and presentation skills
• The following positions availability is for expatriate only
• Willing to be placed in Karawang

• Menyambut dan melayani tamu dengan ramah dan profesional.
• Mengambil pesanan makanan dan minuman dari tamu dengan akurat dan efisien.
• Menyajikan makanan dan minuman kepada tamu sesuai dengan standar perusahaan.
• Memastikan kepuasan tamu dengan memenuhi kebutuhan dan permintaan mereka secara tepat waktu.
• Memberikan rekomendasi menu dan menjelaskan spesialisasi hari ini kepada tamu.
• Menanggapi keluhan atau masalah tamu dengan cepat dan efektif, memastikan pengalaman tamu yang positif.

Tanggung Jawab Utama:

• Mengelola dan mengawasi seluruh operasional produk makanan dan minuman.
• Mengembangkan dan merancang menu makanan dan minuman yang sesuai dengan preferensi tamu dan standar perusahaan.
• Memastikan kualitas dan presentasi makanan dan minuman sesuai dengan standar yang ditetapkan.
• Mengawasi persediaan dan pengeluaran produk makanan dan minuman untuk memastikan efisiensi dan mengurangi pemborosan.
• Melakukan pelatihan dan pengembangan staf dalam persiapan makanan, presentasi, dan standar kebersihan.

We are looking for young talents with energetic, yet elegant personalities who meet the requirements as Engineering staff (Mechanical Electrical) to work with our engineering team at the best hotel in Karawang.

Responsibilities

• Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems.
• Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks
• ⁠Respond and attend to guest repair requests.
• ⁠Communicate with guests/customers to resolve maintenance issues with little to no supervision.
• ⁠Perform preventive maintenance on tools and equipment, including cleaning and lubrication.
• ⁠Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed.
• ⁠Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards

• Minimum of 1 year experience in the same position
• Diploma in MEP engineering, Bachelor's degree is desirable
• Strong technical knowledge of Mechanical Electrical.
• Ability to work in a fast-paced environment.
• Attention to detail and strong organizational skills.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and maintain a good relationship to guests within the Hotel, Apartment and Tenant. Supports the tracking and resolution of service issues.

• Hands-on experience with Hotel Management software (PMS)
• Bachelor's degree in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
• 1 or 2 years experience in similar position
• Strong affinity for and commitment to the hotel industry
• Strong market sense and results orientation
• Understanding of all hotel management best practices and relevant laws
• Willing to be placed in Karawang

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Desk Agent to work with our Rooms team at Delonix Hotel Karawang.

Responsibilities:

• Handling Check in and Check Out
• Responsible of Guest satisfactions
• Responsible for cash handling
• Having passion to serve, sociable, and open minded.
• Able to perform meet the standard SOP as the guidance
• Responsible for Room assignment and allocations
• Responsible for Phone and email management
• Incoming call or any other inquiries

• Educational and Professional Qualification
• Relevant working experiences and Understand and knowledgeable Karawang City and surroundings
• Preferred Background and Area of Expertise/Specific Language Requirements
• Hotel experience is a plus point. Honest, responsible, hard worker and willing to help
• Minimum Years of Experience 1-2 years
• Specific Skills Required Must Have :

- Honest, responsible, and reliable

- Excellent working ethics, having integrity and commitments.

We are looking for Landscape Attendant who is highly motivated to work woth our Engineering team at Delonix Hotel Karawang

Responsibilities

• A Landscape Supervisor is responsible for overseeing and managing the planning, design, implementation, and maintenance of outdoor spaces, such as gardens, parks, commercial landscapes, and residential landscapes.
• They play a crucial role in ensuring that these outdoor areas are aesthetically pleasing, functional, and environmentally sustainable.
• Plant new decorative bushes, flowers, plants and shrubs.
• Conduct general maintenance duties of Landscape field.
• Uphold the landscaping design and ensure plant growth.

• Has minimum of 2 years experience in the same position in a premium resort.
• Has proven track of managing projects.
• Strong knowledge of pest management and basic lawn maintenance.
• High attention to detail with excellent organizational skills to oversee several projects at a time.

We are looking for responsible Executive Secretary cum Marketing Communications to provide personalized secretarial and Marketing Communications support in a well-organized and timely manner.

You will work on a one-to-one basis on a variety of tasks related to manager's working life and communication.

Responsibilities

• Report directly to the General Manager for all Public Relations and Marketing related issues.
• Maintains a high profile within the media (print and otherwise) circle as well as trade and professional associations dealing with her/ his scope of responsibilities.
• Interacts with individuals outside the Hotel within her scope of responsibility, including, but not limited to journalists, writers, celebrities, clients, local hotel associations, competitors and other members of the local community as directed through local marketing conditions.
• Fully oversees and responsible for the operation and implementation of Public Relation strategies.
• Full responsibility on social media and e-commerce platform.
• To ensure all confidential and sensitive matters are strictly taken care and kept confidential at all times.
• All outgoing memos/letters/forms are properly distributed.
• Attend and screen calls before passing through to General Manager or relevant managers and executives.
• Ensure telephones are answered according to standard and messages are conveyed at all times.
• Ensures that policies and procedures in the hotel are followed.

• At least 2 years of relevant experience in communication
• Demonstrated success in developing and implementing comprehensive communication strategies.
• Experienced in crafting compelling narratives tailored to different segments of audiences and across different channels.
• Familiar with building positive relationships with media partners and influencers.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.

We are looking for an Chief Engineer who is highly motivated to work with our Engineering team for our Delonix Hotel Karawang.

Responsibilities

• Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
• Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements.
• Leads the emergency response team for all facility issues.

• Experience at least 2 years solid experience in Engineering in the hospitality industry and must have experience as Chief Engineering,
• Good in English communication in both written and spoken.
• Strong leadership skills with an acute sense of good judgment and critical thinking.
• Excellent organization skills, analytical skills, tact, strong follow-up skills, and project management.
• Excellent interpersonal skills and good communication skills.
• Good knowledge of project construction and direct experience would be an advantage.
• Has the ability to analyze financial data, budgeting, and cost calculation for an effective return on investment.
• Bachelor’s degree in Engineering is required. Master's degree is desirable.

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for an Housekeeping Order Taker and Administrator to work with our Rooms team at Delonix Hotel Karawang.

• Prior experience as a Store Keeper or similar role, preferably in the hospitality industry.
• Strong organizational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Ability to effectively communicate and collaborate with team members and other departments.
• Proficiency in utilizing inventory management software.
• Physical fitness and ability to lift heavy objects.
• Bachelor of Accounting/Finance or business administration. Additional certification or training in inventory management is a plus.

Responsibilities

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare and distribute assignment sheets/workboards to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list and sleep out .
• Complete required Housekeeping paperwork.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

We are looking for young talents with energetic, yet elegant personalities who meet the requirements as Laundry Attendants to work with our Room team at the best hotel in Karawang.

• For Indonesian Citizen only
• Good communication and interpersonal skills
• Has positive attitude
• Minimum of 1 year experience in the same position.
• Diploma in Hospitality or other relevant fields. Bachelor's degree is desirable

Responsibilities

• Ensure that the facility remains clean at all times
• Track maintenance and repairs on laundering equipment
• Folding laundry
• Keep an updated inventory of laundry detergents and sewing kits
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others; support team to reach common goals.

We are looking for a highly motivated HVAC Technician to work with our Engineering team at Delonix Hotel Karawang.

Responsibilities

• Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment.
• Maintain and conduct daily inspections of the mechanical plant.
• Monitor and control property temperature. Monitor and analyze energy and utilities usage.
• Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring.
• Assemble, install, and maintain pipe assemblies, fittings, valves, etc.
• Perform routine pool and spa maintenance.
• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.

• Bachelor's degree in engineering or a related field.
• At least 1 years of experience in engineering HVAC or maintenance management, with a background in hospitality strongly preferred.
• Strong technical knowledge of HVAC, Mechanical electrical and equipment.
• Hospitality appearance, honest, initiative, creative and open minded.