AYANA Hospitality is on the lookout for an accomplished and visionary General Manager to lead our premier property, Delonix Hotel Karawang. This key leadership position demands a dynamic and results-oriented professional who will drive operational excellence, foster a high-performing team culture, and ensure unparalleled guest experiences.

Responsibilities

• Oversee the overall operations of Delonix Karawang, ensuring alignment with corporate objectives and brand standards
• Develop and implement strategic plans to enhance property performance and revenue growth
• Lead, mentor, and manage department heads to ensure effective communication and collaboration
• Foster a strong guest service culture by monitoring guest satisfaction and implementing improvements
• Manage budgets, forecasts, and financial performance, ensuring profitability
• Ensure compliance with all regulatory requirements and industry standards
• Drive team engagement, talent development, and succession planning initiatives
• Establish relationships with key stakeholders and partners to drive business opportunities

• Proven experience as a General Manager or in a similar executive role in the hospitality industry.
• Strong operational, financial, and leadership skills.
• Exceptional communication and interpersonal abilities.
• Ability to develop and execute strategic business plans.
• A commitment to guest service excellence and team engagement.
• Fluency in English; additional languages are a plus.
• Strong problem-solving skills and ability to adapt in a fast-paced environment.
• Degree in Hospitality Management, Business Administration, or a related field.

• Positive Working
• Great Environment
• Supportive Team Work

AYANA Hospitality is looking for a dedicated and skilled Staff Engineer (Mechanical/Electrical/HVAC) to join our team at Delonix Hotel Karawang. The successful candidate will play a key role in maintaining and optimizing all mechanical and HVAC systems to ensure a comfortable and safe environment for our guests and staff.

Responsibilities

• Conduct routine inspections, maintenance, and repairs of HVAC, mechanical, and electrical systems.
• Monitor and control energy consumption, optimizing HVAC operations to improve efficiency.
• Respond promptly to maintenance requests and troubleshoot issues effectively.
• Adhere to safety regulations, ensuring that all work complies with industry standards.
• Maintain accurate records of maintenance and repair work, including inventory management.
• Assist in the implementation of preventive maintenance programs.
• Collaborate with other team members and departments to ensure seamless operations.

• High school or Diploma in Mechanical or Electrical Engineering or a related field.
• Minimum of 2 years' experience in HVAC, mechanical, and electrical systems maintenance, preferably in a hospitality environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of building systems and energy-efficient practices.
• Excellent communication and teamwork abilities.
• Ability to work flexible hours, including weekends and holidays.
• Relevant certifications in HVAC or electrical systems are a plus.

-Competitive Service Charge

-Health insurance

Some of your duties will include:

The Manager - Catering & Facilities Hospitality Services, will oversee all hospitality-related services at the mining site, ensuring a high standard of catering, facility management, and accommodation services. This role is crucial for maintaining a conducive work environment for on-site personnel, ensuring their comfort, safety, and well-being. The manager will develop and implement operational standards, lead vendor management, and optimize resources to support the company’s strategic goals in employee satisfaction and operational efficiency.

Catering Operations Management:

·        Oversee all aspects of the catering service, ensuring high-quality meal preparation, food safety, and hygiene standards.

·        Develop and implement menus in collaboration with the culinary team, accommodating dietary restrictions and cultural preferences.

·        Coordinate with suppliers for quality food ingredients, manage inventory, control food-related costs, menu planning, food procurement, preparation, and service delivery;

Facilities Management:

·     Manage all on-site facilities, including accommodations, dining areas, recreational spaces, and office spaces.

·     Ensure regular maintenance of all facilities, addressing any issues promptly to maintain a high standard of comfort and functionality.

·     Oversee housekeeping and janitorial services, ensuring cleanliness and adherence to health and safety standards.

Vendor and Contract Management:

·        Liaise with third-party service providers for catering, housekeeping, and other hospitality services, ensuring contract compliance and performance standards.

·        Negotiate contracts with vendors, monitoring service quality and cost-effectiveness.

·        Health, Safety, and Environmental Compliance:

·        Ensure all hospitality services comply with relevant HSE standards, conducting regular audits and risk assessments.

·        Implement training programs for staff to uphold health and safety practices.

Financial Management:

·        Develop and manage the hospitality budget, ensuring effective cost control and resource allocation.

·        Prepare monthly financial reports, tracking expenditures and identifying areas for cost savings.

Team Leadership:

·        Recruit, train, and manage a team of hospitality and facilities staff, fostering a positive work environment.

·        Conduct performance appraisals, provide feedback, and support career development initiatives within the team.

Customer Service Excellence:

·        Maintain a customer-focused approach, regularly gathering feedback from staff and making adjustments to improve hospitality services.

·        Address and resolve any service-related complaints promptly and professionally.

AYANA Hospitality is seeking a highly skilled and experienced Executive Assistant Manager to join our dynamic team. In this role, you will work closely with the General Manager to oversee the daily operations of the hotel, ensuring that all departments are running smoothly and efficiently. You will play a critical role in enhancing guest satisfaction, implementing operational improvements, and managing staff performance. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a proven background in hospitality management.

Responsibilities

• Assist the General Manager in overseeing hotel operations, including guest services, housekeeping, food and beverage, and maintenance
• Ensure high levels of guest satisfaction through engagement and support of all departments
• Monitor and evaluate staff performance, providing feedback and guidance to enhance productivity
• Develop and implement operational policies and procedures to improve efficiency
• Assist in budget preparation and financial planning, ensuring cost control measures are in place
• Conduct regular inspections of the hotel to ensure adherence to quality standards
• Handle guest inquiries, concerns, and complaints in a professional manner
• Support the General Manager in strategic planning and decision-making processes

• Minimum of 5 years of experience in hotel management or a similar role within the hospitality industry
• Strong leadership and management skills, with a proven ability to motivate and guide teams
• Excellent communication and interpersonal skills
• Proficient in hotel management software and Microsoft Office Suite
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Fluent in English; proficiency in additional languages is a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred
• Strong problem-solving skills and a customer-focused mindset

• Positive Working
• Great Environment
• Supportive Team Work

A learning and development coordinator examines the unique training needs of their company and determines which programs, educational platforms, and instructional style will give their workforce the best chance of success. Then communicate this information to management, find relevant training programs, and oversee the implementation process.

Qualifications:

• Strong inter-personality and leadership skill
• Familiar with training methods and techniques
• Proficieny in English and computer literate
• Creative thinker with ability to work on own initiative
• At least 2 years in proven experience f delivering training program

• Understanding organization's goals to affectively create a training strategy to fit
• Identify training program for business process of each department
• Coordinate and assist training activities with departmental trainer dan Department Head
• Oversee program implementation while tacking the results and maintaining detailed records
• Prepare and communicate the training calendar on regular basis and ensure all the training activities are delivered as per the training calendar
• Prepare and maintain monthly training report to tract learning effectiveness

• Menyambut dan melayani tamu dengan ramah dan profesional.
• Mengambil pesanan makanan dan minuman dari tamu dengan akurat dan efisien.
• Menyajikan makanan dan minuman kepada tamu sesuai dengan standar perusahaan.
• Memastikan kepuasan tamu dengan memenuhi kebutuhan dan permintaan mereka secara tepat waktu.
• Memberikan rekomendasi menu dan menjelaskan spesialisasi hari ini kepada tamu.
• Menanggapi keluhan atau masalah tamu dengan cepat dan efektif, memastikan pengalaman tamu yang positif.

Tanggung Jawab Utama:

• Mengelola dan mengawasi seluruh operasional produk makanan dan minuman.
• Mengembangkan dan merancang menu makanan dan minuman yang sesuai dengan preferensi tamu dan standar perusahaan.
• Memastikan kualitas dan presentasi makanan dan minuman sesuai dengan standar yang ditetapkan.
• Mengawasi persediaan dan pengeluaran produk makanan dan minuman untuk memastikan efisiensi dan mengurangi pemborosan.
• Melakukan pelatihan dan pengembangan staf dalam persiapan makanan, presentasi, dan standar kebersihan.