Join AYANA Hospitality as a Front Desk Supervisor at our prestigious AYANA Midplaza in Jakarta! In this key role, you will lead the front desk team to deliver an exceptional guest experience from the moment they arrive until they depart.

Your responsibilities will include overseeing front desk operations, managing guest check-ins and check-outs, addressing guest inquiries and complaints, and ensuring all front desk staff provide excellent service. Additionally, you will be responsible for training and mentoring team members and ensuring compliance with hotel policies and procedures.

If you are a passionate leader with a commitment to hospitality excellence and a knack for creating memorable experiences for our guests, we want to hear from you!

• Proven experience as a Front Desk Supervisor or similar role in hotel management
• Strong leadership and communication skills
• Familiarity with hotel management software, particularly OPERA
• Excellent problem-solving skills and the ability to work under pressure
• A degree in Hospitality Management or related field is preferred

About The Role

In Legal - Compliance and Admin Team, you will help and assure Company’s compliance, license, and other parts of compliance matters are aligned with applicable law and regulation in Indonesia. Also you will handle legal administration of the Company and administration of the Legal Team.

Job Responsibilities

• Assist the internal team with legal requests and/or requirements.
• Manage the company's Intellectual Property rights and conduct audits on IP that may potentially infringe upon the company's IP.
• Responsible for ensuring the company's compliance with legal obligations within the legal system in Indonesia (OSS, LKPM, Construction Reports).
• Responsible for internal regulations within the company (coordinating with the HR team).
• Ensure and update the company's permits and licenses.

• Bachelor degree of law from reputable university

• 1- 2 (two) years Post Qualified Experience (PQE)

• Having an experience in construction company would be preferable

• Having experience in handling OSS and LKPM, also accustomed to dealing and communicating with Government institutions.
• Strong written and oral communication skills
• Highly organized, detail-oriented individual
• Works well with a team and independently

About The Role

In the Legal - Dispute Resolution Team, you will take care and assure any legal dispute or any potential legal dispute will be acted and resolved accordingly. This team is also responsible to submit legal risk management towards upper-management regarding projects and/or any action from other departments. This team, with the Finance Dept. and the People Dept. will also ensure any misbehaviour, misconduct, and/or any wrongdoing by employees of the Company will be acted accordingly with Company Regulation and applicable law in the Republic of Indonesia.

Job Responsibilities

• Take care of any legal dispute that the Company encounters (non-litigation).
• Implementing measures or formulating plans to address potential legal issues.
• Resolving disputes between the company and employees (e.g., reprimands, written warnings, termination, and bipartite negotiations).
• Resolving any overdue receivables with clients.
• Maintain good communication with external legal providers.

• Bachelor degree of law from a reputable university.

• 1- 2 (two) years Post Qualified Experience (PQE).

• Having an experience in a construction company or reputable law firm would be preferable.

• Having experience in handling legal cases and manpower disputes would be preferable.
• Excellent communication skills, both verbal and written, with the ability to articulate complex legal issues clearly.
• Strong problem-solving abilities, with a proactive approach to resolving disputes before they escalate.
• Ability to manage multiple cases simultaneously and prioritize tasks effectively.
• Detail-oriented with strong organizational skills.

Kualfikasi : 

- Pendidikan Minimal D3 / S1 di bidang Teknik Keselamatan dan Kesehatan Kerja (K3), Teknik Lingkungan, atau sesuai disiplin ilmu terkait.

- Pengalaman kerja minimal 2 tahun di bidang HSE, tergantung pada tingkat posisi (Diutamakan di bidang Manufaktur)

- Pengalaman dalam industri yang relevan dengan perusahaan.

- Memiliki Sertifikasi Ahli K3 Umum Kemenaker.

- Max Usia 40 Tahun.

- Bersedia di tempatkan di area Palembang.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Vocational diploma or degree in hospitality or at a hospitality studies management school or anyone with a significant experience as customer service or reception position
• At least have 1 years experience as FDA or fresh graduate with majoring hospitality welcome to apply
• Good communication skills and able to using PowerPro
• Languages: proficiency in English is a mandatory, both verbal and written and a third language would be an added advantages
• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates
• Well-groomed and have a pleasant disposition

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

Maintain and control the outstanding balance of tenants to reduce A/R balance at the lowest level.

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager, Reception and Duty Manager 

• Perform check IN/OUT of guests using Opera cloud.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

1. Berkoordinasi dengan tim BD-Sales untuk kebutuhan ekspansi (baik untuk kota baru maupun existing), termasuk
kebutuhan coworking space, storage training room dan meeting room)
2. Negosiasi dan koordinasi dengan vendor terkait pengadaan kebutuhan ekspansi (office space dan storage),
barang, dan jasa (internet, cctv, konstruksi) di kantor cabang
3. Melakukan fit out untuk ekspansi kantor cabang (ruko)
4. Bertanggung jawab untuk mengawasi operasional kantor wilayah Jawa Timur, wilayah Indonesia bagian tengah
dan timur, diantaranya:
a. Berkoordinasi dengan user di kantor cabang serta pengadaan untuk kebutuhan rutin kantor seperti Sanitasi,
ATK, Pantry, kursi, lemari, dan fasilitas pendukung lainnya
b. Maintenance fasilitas kantor cabang yang berupa ruko seperti menjadwalkan cuci rutin AC, membersihkan
toren air, maintenance building checklist dan pengajuan perbaikan apabila ada yang rusak)
c. Mengatur dan mengawasi pekerjaan OB di kantor cabang
5. Submit pembayaran (FPR) ke tim Finance untuk kebutuhan kantor cabang (Sampah, IPL, dll) serta melakukan
pencatatan Petty Cash dan membuat report pengeluarannya setiap 2 minggu
6. Melakukan update data Opex dan Capex setiap bulannya
7. Support stock opname aset tahunan untuk kantor cabang

• Developing IT governance, risk, and compliance frameworks into policies and standards that can be implemented within the company’s IT environment
• Ensuring IT governance, risk, and compliance can be socialized and applied in the company’s IT operations
• Regularly monitoring and assessing the implementation of IT governance, risk, and compliance within the company and providing reports to management
• Collaborating with other IT departments to detail policies and SOPs for IT operations
• Working specifically with the IT Network & Security Department to develop IT security concepts and their implementation to maintain data security
• Developing internal company processes to achieve IT governance, risk, and compliance certification and overseeing surveillance processes after certification is obtained
• Proactively providing suggestions and input to improve governance, risk, and compliance processes to support more efficient business operations
• Ensuring application testing processes are completed before implementation

• Memasarkan produk dan memperluas jaringan 
• Melakukan analisis kelayakan kredit calon debitur 
• Menjalin relasi dengan rekanan dan perusahaan potensial calon debitur 
• Menawarkan survey atas produk-produk 
• Melakukan proses transaksi atas unit yang akan dibiayai 
• Menjaga hubungan baik dengan sumber pemesanan 
• Memproses aplikasi kredit konsumen 
• Memonitor dan menginformasikan progress aplikasi kredit 
• Menjaga hubungan baik dengan pelanggan 
• Melakukan pembaharuan data pelanggan pada sistem 

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

1-Bertanggungjawab dalam proses development system project management ALISA, dan system HRIS JASMINE

2-Melakukan optimized system ALISA dan JASMINE dengan menggunakan tools appdyn, new relic atau sejenisnya

3-Melakukan optimized database postgresql dengan melakukan configurasi dan setup clustering database

4-Melakukan optimized object-object database dengan mengimplementasi stored procedure, setting index

5-Melakukan administrasi dan monitoring database

Job Descriptions :

• Oversee the management and development of the company's core product portfolio, ensuring they align with business strategy and market needs.
• Lead the product lifecycle processes ranging from concept development, product design, and implementation to market launch and continuous improvement.
• Conduct market analysis and research to identify customer needs and trends, translating these insights into actionable product strategies.
• Collaborate with cross-functional teams, including engineering, marketing, and sales, to enhance product features and performance based on customer feedback and market evolution.
• Develop and manage product roadmaps, setting clear objectives and timelines for product launches and updates.
• Define key performance indicators (KPIs) for core products and implement measurement systems to track performance and user satisfaction.
• Enhance the value proposition of core products by ensuring they fulfill customer requirements and competitive benchmarks.
• Drive collaboration with stakeholders and facilitate communication between teams to ensure product alignment with corporate goals.
• Analyze product-related financial metrics, helping to set pricing strategies and budget allocations.
• Monitor industry and competitive landscape to inform strategic product decisions and maintain market competitiveness.

Job Requirements :

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field; Master's degree preferred.
• Minimum of 3 years of experience in product management or product development roles, preferably within the telecommunications or technology industries.
• Strong analytical skills with the ability to translate data into strategic decisions.
• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of Agile methodologies and product management tools.
• Innovative thinking and a proactive approach to problem-solving.
• Location: Centennial Tower, South Jakarta

• Medical insurance
• Medical checkup
• Free product service

The Partnership Officer will play a pivotal role in fostering and managing partnerships for Wecare.id, focusing on building strong relationships with community organizations, NGOs, and other stakeholders to promote our services and initiatives.

Responsibilities:

• Identify and engage potential partners to enhance Wecare.id's outreach and impact.
• Develop and implement strategies to strengthen partnerships, ensuring mutual benefits for Wecare.id and its partners.
• Manage the onboarding process for new partners, including training and support.
• Collaborate with internal teams to create resources and materials that support partner engagement.
• Track and report on partnership performance and outcomes to management.

• A bachelor's degree in a relevant field such as business, communications, or social sciences.
• At least 3-5 years of experience in partnership management, business development, or community engagement.
• Excellent communication and interpersonal skills to build strong relationships.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability to work collaboratively in a team-oriented environment.
• Self-motivated and proactive in identifying opportunities for partnership growth.
• Familiarity with community organizations and NGOs is a plus.