• Vocational diploma or degree in hospitality or at a hospitality studies management school or anyone with a significant experience as customer service or reception position
• At least have 1 years experience as FDA or fresh graduate with majoring hospitality welcome to apply
• Good communication skills and able to using PowerPro
• Languages: proficiency in English is a mandatory, both verbal and written and a third language would be an added advantages
• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates
• Well-groomed and have a pleasant disposition

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

Maintain and control the outstanding balance of tenants to reduce A/R balance at the lowest level.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager, Reception and Duty Manager 

• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

1. Berkoordinasi dengan tim BD-Sales untuk kebutuhan ekspansi (baik untuk kota baru maupun existing), termasuk
kebutuhan coworking space, storage training room dan meeting room)
2. Negosiasi dan koordinasi dengan vendor terkait pengadaan kebutuhan ekspansi (office space dan storage),
barang, dan jasa (internet, cctv, konstruksi) di kantor cabang
3. Melakukan fit out untuk ekspansi kantor cabang (ruko)
4. Bertanggung jawab untuk mengawasi operasional kantor wilayah Jawa Timur, wilayah Indonesia bagian tengah
dan timur, diantaranya:
a. Berkoordinasi dengan user di kantor cabang serta pengadaan untuk kebutuhan rutin kantor seperti Sanitasi,
ATK, Pantry, kursi, lemari, dan fasilitas pendukung lainnya
b. Maintenance fasilitas kantor cabang yang berupa ruko seperti menjadwalkan cuci rutin AC, membersihkan
toren air, maintenance building checklist dan pengajuan perbaikan apabila ada yang rusak)
c. Mengatur dan mengawasi pekerjaan OB di kantor cabang
5. Submit pembayaran (FPR) ke tim Finance untuk kebutuhan kantor cabang (Sampah, IPL, dll) serta melakukan
pencatatan Petty Cash dan membuat report pengeluarannya setiap 2 minggu
6. Melakukan update data Opex dan Capex setiap bulannya
7. Support stock opname aset tahunan untuk kantor cabang

• Developing IT governance, risk, and compliance frameworks into policies and standards that can be implemented within the company’s IT environment
• Ensuring IT governance, risk, and compliance can be socialized and applied in the company’s IT operations
• Regularly monitoring and assessing the implementation of IT governance, risk, and compliance within the company and providing reports to management
• Collaborating with other IT departments to detail policies and SOPs for IT operations
• Working specifically with the IT Network & Security Department to develop IT security concepts and their implementation to maintain data security
• Developing internal company processes to achieve IT governance, risk, and compliance certification and overseeing surveillance processes after certification is obtained
• Proactively providing suggestions and input to improve governance, risk, and compliance processes to support more efficient business operations
• Ensuring application testing processes are completed before implementation

• Memasarkan produk dan memperluas jaringan 
• Melakukan analisis kelayakan kredit calon debitur 
• Menjalin relasi dengan rekanan dan perusahaan potensial calon debitur 
• Menawarkan survey atas produk-produk 
• Melakukan proses transaksi atas unit yang akan dibiayai 
• Menjaga hubungan baik dengan sumber pemesanan 
• Memproses aplikasi kredit konsumen 
• Memonitor dan menginformasikan progress aplikasi kredit 
• Menjaga hubungan baik dengan pelanggan 
• Melakukan pembaharuan data pelanggan pada sistem 

1-Bertanggungjawab dalam proses development system project management ALISA, dan system HRIS JASMINE

2-Melakukan optimized system ALISA dan JASMINE dengan menggunakan tools appdyn, new relic atau sejenisnya

3-Melakukan optimized database postgresql dengan melakukan configurasi dan setup clustering database

4-Melakukan optimized object-object database dengan mengimplementasi stored procedure, setting index

5-Melakukan administrasi dan monitoring database

Job Descriptions :

• Oversee the management and development of the company's core product portfolio, ensuring they align with business strategy and market needs.
• Lead the product lifecycle processes ranging from concept development, product design, and implementation to market launch and continuous improvement.
• Conduct market analysis and research to identify customer needs and trends, translating these insights into actionable product strategies.
• Collaborate with cross-functional teams, including engineering, marketing, and sales, to enhance product features and performance based on customer feedback and market evolution.
• Develop and manage product roadmaps, setting clear objectives and timelines for product launches and updates.
• Define key performance indicators (KPIs) for core products and implement measurement systems to track performance and user satisfaction.
• Enhance the value proposition of core products by ensuring they fulfill customer requirements and competitive benchmarks.
• Drive collaboration with stakeholders and facilitate communication between teams to ensure product alignment with corporate goals.
• Analyze product-related financial metrics, helping to set pricing strategies and budget allocations.
• Monitor industry and competitive landscape to inform strategic product decisions and maintain market competitiveness.

Job Requirements :

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field; Master's degree preferred.
• Minimum of 3 years of experience in product management or product development roles, preferably within the telecommunications or technology industries.
• Strong analytical skills with the ability to translate data into strategic decisions.
• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of Agile methodologies and product management tools.
• Innovative thinking and a proactive approach to problem-solving.
• Location: Centennial Tower, South Jakarta

• Medical insurance
• Medical checkup
• Free product service

The Partnership Officer will play a pivotal role in fostering and managing partnerships for Wecare.id, focusing on building strong relationships with community organizations, NGOs, and other stakeholders to promote our services and initiatives.

Responsibilities:

• Identify and engage potential partners to enhance Wecare.id's outreach and impact.
• Develop and implement strategies to strengthen partnerships, ensuring mutual benefits for Wecare.id and its partners.
• Manage the onboarding process for new partners, including training and support.
• Collaborate with internal teams to create resources and materials that support partner engagement.
• Track and report on partnership performance and outcomes to management.

• A bachelor's degree in a relevant field such as business, communications, or social sciences.
• At least 3-5 years of experience in partnership management, business development, or community engagement.
• Excellent communication and interpersonal skills to build strong relationships.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability to work collaboratively in a team-oriented environment.
• Self-motivated and proactive in identifying opportunities for partnership growth.
• Familiarity with community organizations and NGOs is a plus.

AYANA Hospitality is seeking a dedicated Recruitment Officer to join our team at AYANA MidPlaza, Jakarta. The Recruitment Officer will be responsible for managing the recruitment process from job postings to onboarding, ensuring that we attract and select the best candidates for our organization.

Responsibilities

• Manage the end-to-end recruitment process including job postings, resume screening, interviews, and candidate selection
• Collaborate with hiring managers to understand departmental needs and create job descriptions
• Use various sourcing methods to attract potential candidates, including job boards, social media, and recruitment fairs
• Conduct initial phone screenings and coordinate interviews with the hiring teams
• Manage relationships with recruitment agencies and job advertisement platforms
• Update and maintain the applicant tracking system (ATS) and generate recruitment reports
• Ensure a positive candidate experience throughout the recruitment process
• Stay updated on best practices and trends in recruitment to enhance our hiring process

• Minimum of 2 years of experience in recruitment, preferably in the hospitality industry
• Strong understanding of recruitment strategies and methods
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with applicant tracking systems (ATS) and HR software
• Bachelor's degree in Psychology
• Proficient in Microsoft Office, especially Excel
• Language Requirements :
• Indonesian: excellent command of spoken and written is necessary
• English: good command of spoken and written is necessary

Area: Malang

1. Menyusun proposal penjualan sesuai kebutuhan klien;
2. Menghasilkan penjualan dari klien baru dan yang sudah ada untuk mencapai target penjualan;
3. Memberikan produk dan layanan berkualitas untuk menjamin kepuasan klien;
4. Membangun dan memelihara hubungan baik dengan seluruh pemangku kepentingan;
5. Menyediakan pekerjaan administrasi dan administrasi penjualan; dan
6. Mengambil inisiatif untuk meningkatkan proses penjualan dengan pemangku kepentingan terkait.

To promote SU and to recruit students according to the given target number from the management.

Responsibilities:

• To represent Sampoerna University at extensively at internal & external  recruitment events such as but not limited to: participate at an on and off-campus recruitment events, such as Open Days, Campus Tours, Workshops, etc.
• To build relation and network with selected target high school through the principle or councelors in order to reach potential students and parents in order to achieve target number of applciants that will lead to target number of committed students
• To deliver high quality presentations about Sampoerna University as well with give accurate information, advice and guidance to prospective students.
• Work closely with Student Recruitment Manager in identifying market as well with developing recruitment strategy to earn leads and conversions through activities.
• Input students data and application, follow up on all opportunity  or interested leads. Updating all students status on a daily and weekly basis.
• Coordinate with Admissions, Testing Center, Bursary and other related department to ensure all applications, applying and admitted students are dealt accordingly
   

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

Requirements :

• Candidate must have at least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• At least 1 year experience in the related field is required for this position.
•  Fresh graduate welcome to apply.
• Required skills: Native  Java, Swift, Objective C is a plus.
•  Understand with android SDK and IOS SDK.
• Experienced in integrating REST API.
• Have experienced in deploying apps in Google Play Store and Apple Appstore.
• Able to debug code.
• Experience implement design pattern + clean code is a plus.
• Able to devise/design/abstract or even architect UI/UX modular workflow.
• Motivated by learning current & new software technologies.
• Create reusable, efficient, and performable codes.
• Have a strong desire to learn and try out new ideas.