Bertanggung Jawab Untuk Menawarkan Produk Kendaraan Motor Baru Kepada Calon Debitur Baru (New) Maupun Debitur Yang Sudah Ada (Existing) Selain Itu, Posisi Ini Juga Melibatkan Analisis Dokumen Calon Debitur, Melakukan Survey Lokasi Rumah Calon Debitur, Serta Menjaga Hubungan Baik Dengan Debitur Tugas Lainnya Termasuk Menginformasikan Debitur Mengenai Tanggal Jatuh Tempo Pembayaran Untuk Memastikan Kelancaran Proses Pembayaran Cicilan

Credit Marketing Officer - Bertanggung Jawab Untuk Menawarkan Produk Kendaraan Motor Baru Kepada Calon Debitur Baru (New) Maupun Debitur Yang Sudah Ada (Existing) Selain Itu, Posisi Ini Juga Melibatkan Analisis Dokumen Calon Debitur, Melakukan Survey Lokasi Rumah Calon Debitur, Serta Menjaga Hubungan Baik Dengan Debitur Tugas Lainnya Termasuk Menginformasikan Debitur Mengenai Tanggal Jatuh Tempo Pembayaran Untuk Memastikan Kelancaran Proses Pembayaran Cicilan

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key Responsibilities

1. Service & process delivery

• Provide capacity building to the 1,000 targeted smallholders, and 50 farmer group resilient.
• Provide farmers and community members with hands-on technical support through field visits and demonstrations.
• Guide the local trainers for conducting the mapping on smallholder plantation
• Guide community businesses and farmer groups in creating sustainable business models, business planning, financial management, and resource mobilization efforts.
• Enhance market skills for community organization, including developing market access, institutional empowerment, connect businesses with farmers to support Agroforestry implementation
• Collaborate with team members to implement project plans effectively in the field.

1. Internal and external communication.

• Establish and maintain positive relationships with stakeholders, including government, companies, local communities, and project partners (local NGO).
• Act as a liaison between the project team and stakeholders, addressing concerns and ensuring smooth communication.
• Facilitate multi-stakeholder meetings and maintain productive partnerships
• Represent SNV and actively participate in the dialogue, workshop, and meetings of the Cocoa commodity initiative at the provincial or district level.

1. Project data handling.

• Support PME activities in collecting, analyzing, and assuring data quality.
• Contribute to the report development by providing relevant data and information.

1. Process improvement

• Support the Project Coordinator in monitoring the quality-of-service delivery and effectiveness of applied methodology.

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

 Requirements :

• Bachelor degree in Legal or Environmental
• At least 3-5 Years of working experiences in Compliance field (preferred from mining company)
• Fluent in English (Speaking and Writing)
• Excellent writing skill & presentation

 Responsibilities:

•  responsible for overseeing an organization’s compliance with government laws and regulations.
•  coordinating with company management to identify potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.
• identifying and eliminating the risks of noncompliance, both externally and internally.
• -Constantly report to management concerning the organization’s compliance with laws and regulations.

1. Achieved Target Production based on Sales Area.

2. Manage and Maintain good relationships with the Bank Partner Manager and marketing, to gain productivity and loyalty, and MSIG Life Insurance Indonesia's market share.

3. Actively providing good service for any request, offer, negotiation, or complaint from bank partner on time, accurately, and complete manner.

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key Responsibilities

1. Service & process delivery

• Deliver capacity-building programs to 1,500 targeted smallholders and 90 local champions, equipping them to adopt agroforestry practices for environmental sustainability while enhancing their income resilience.
• Provide hands-on technical support to farmers and community members through field visits and demonstrations.
• Offer continuous advisory services to farmers on farm management, crop diversification, and post-harvest handling
• Guide community businesses and farmer groups in creating sustainable business models, business planning, financial management, and resource mobilization efforts.
• Enhance market skills for community organization, including developing market access, institutional empowerment, connect businesses with farmers to support on Agroforestry implementation for cocoa commodity
• Collaborate with team members to implement project plans effectively in the field.

1. Internal and external communication.

• Establish and maintain positive relationships with stakeholders, including government, companies, local communities, and project partners (local NGO).
• Act as a liaison between the project team and stakeholders, addressing concerns and ensuring smooth communication.
• Facilitate multi-stakeholder meetings and maintain productive partnerships
• Represent SNV and actively participate in the dialogue, workshop, and meetings of the Cocoa commodity initiative at the provincial or district level.

1. Project data handling.

• Support PME activities in data collection, analyzing, and assuring data quality.
• Contribute to the report development by providing relevant data and information.

1. Process improvement

• Support the Project Coordinator in monitoring the quality-of-service delivery and effectiveness of applied methodology.

Sales Promotor Officer Bertanggung Jawab Untuk Melakukan Pemesanan Produk, Memastikan Ketersediaan Produk Di Display Dan Gudang, Serta Menawarkan Produk Kepada Pelanggan Selain Itu, Posisi Ini Juga Melibatkan Pencatatan Transaksi Harian Dan Omset Yang Dihasilkan Untuk Memastikan Pencapaian Target Penjualan

Tanggung Jawab Utama:

- Melakukan Pemesanan Produk Sesuai Kebutuhan

- Bertanggung Jawab Atas Display Produk Di Toko Dan Stok Barang Di Gudang

- Menjaga Ketersediaan Produk Di Display Agar Selalu Terlihat Menarik Dan Lengkap

- Menawarkan Produk Kepada Pelanggan Untuk Meningkatkan Penjualan

- Mencatat Transaksi Dan Omset Harian Dengan Akurat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

Maintain and control the outstanding balance of tenants to reduce A/R balance at the lowest level.

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key Responsibilities

Service and process delivery

• Delivers Gender and Women Economic Empowerment annual work plan according to the agreed timeline and budget plan
• In coordination and consultation with the Project Manager and GESI Advisor, guides and trains Village Facilitators to deliver activities at the village level
• Ensures Village Facilitators activities’ quality and consistency with SNV’s values and policies
• Identifies opportunities, challenges, and bottlenecks in work plan implementation, and communicates to the Project Manager and GESI Advisor.

Internal and external communication

• Participates actively in internal communication initiatives, especially during regular BIPOSC team meeting or SNV Indonesia’s learning sessions, and on various topics including project progress updates, stories of changes, lessons learned and best practices from the component/initiative
• Contributes to external communication initiatives, including development and dissemination of relevant communication materials to key clients e.g., programme’s brief/factsheet
• Upon coordination with the Project Manager and GESI Advisor, engages relevant project stakeholders at district, sub-district, and village levels to ensure project’s conformity with local contexts, values, and norms

Project data handling

• Ensures programmes data handling according to SNV’s policy and procedure e.g., OneDrive utilisation
• In coordination with MEL Officer/Team, regularly monitors, collects data, and documents Village Facilitators’ progress and achievement, and stores in accessible platform e.g., monitoring dashboard, TeamSite
• Supports MEL Officer/Team to conduct relevant MEL events e.g., baseline, mid-term, endline, evaluation and ensures documentation and storage of final products in accessible platform e.g., TeamSite

Process improvement

• Identifies and proposes technical process improvements to the Project Manager, GESI Advisor, and team members, based on experience and learnings from the field
• Ensures lessons learned are applied in daily practice
• Ensures, monitors progress and reviews quality of own expertise and ensures client support and satisfaction during projects

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager, Reception and Duty Manager 

Melakukan proses penawaran All Produk kepada user

Melakukan Proses Penagihan dan Edukasi kepada nasabah yang keterlambatan 0 hari sd 30 hari

• Perform check IN/OUT of guests using Opera cloud.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Melakukan proses penagihan kepada nasabah atas keterlambatan diatas 30 hari sd 90 hari

• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

• Develop and maintain mobile applications using native technologies (Java/Kotlin).
• (Mengembangkan dan memelihara aplikasi seluler menggunakan teknologi native seperti Java/Kotlin.)
• Implement UI/UX designs for mobile platforms.
• (Mengimplementasikan desain UI/UX untuk platform seluler.)
• Collaborate with back end developers to ensure seamless integration of APIs.
• (Berkolaborasi dengan pengembang back end untuk memastikan integrasi API yang lancar.)
• Optimize mobile applications for performance and scalability.
• (Mengoptimalkan aplikasi seluler untuk kinerja dan skalabilitas.)
• Use version control systems (Git) to manage code changes.
• (Menggunakan sistem kontrol versi (Git) untuk mengelola perubahan kode.)
• Continuously improve mobile applications based on user feedback and new technologies.
• (Terus meningkatkan aplikasi seluler berdasarkan masukan pengguna dan teknologi baru.)

1. Berkoordinasi dengan tim BD-Sales untuk kebutuhan ekspansi (baik untuk kota baru maupun existing), termasuk
kebutuhan coworking space, storage training room dan meeting room)
2. Negosiasi dan koordinasi dengan vendor terkait pengadaan kebutuhan ekspansi (office space dan storage),
barang, dan jasa (internet, cctv, konstruksi) di kantor cabang
3. Melakukan fit out untuk ekspansi kantor cabang (ruko)
4. Bertanggung jawab untuk mengawasi operasional kantor wilayah Jawa Timur, wilayah Indonesia bagian tengah
dan timur, diantaranya:
a. Berkoordinasi dengan user di kantor cabang serta pengadaan untuk kebutuhan rutin kantor seperti Sanitasi,
ATK, Pantry, kursi, lemari, dan fasilitas pendukung lainnya
b. Maintenance fasilitas kantor cabang yang berupa ruko seperti menjadwalkan cuci rutin AC, membersihkan
toren air, maintenance building checklist dan pengajuan perbaikan apabila ada yang rusak)
c. Mengatur dan mengawasi pekerjaan OB di kantor cabang
5. Submit pembayaran (FPR) ke tim Finance untuk kebutuhan kantor cabang (Sampah, IPL, dll) serta melakukan
pencatatan Petty Cash dan membuat report pengeluarannya setiap 2 minggu
6. Melakukan update data Opex dan Capex setiap bulannya
7. Support stock opname aset tahunan untuk kantor cabang

Title: Front Desk Agent 

Reports To: Front Desk Supervisor/Front Office Manager 

Supervises: None  

General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. 

Specific Responsibilities: 

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.  Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. 

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. 

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. 

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. 

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. 

• Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service. 

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 

• Maintains a friendly, cheerful and courteous demeanor at all times. 

• Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. 

• Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. 

• Relays art exhibition information to guests. 

• Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. 

• Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. 

• Performs other duties as assigned, requested or deemed necessary by management. 

• Knows standard cash handling procedures and knowledge of computerized cash register systems. 

• Must be fluent in English. 

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 

• Standard office equipment including but not limited to:  telephone, copier, cash register, PC, fax machine, and PBX machine. 

• Must pass a background check. 

Education/Formal Training 

• High School diploma or equivalent 

Experience 

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.  

• Maintain good relationship with SME offline merchant who using Merchant Apps.
• Responsible for sales target in their area
• Provide training Merchant Apps to store staff
• Ensure placement POP material promotion in store
• Do promotion socialization program to store staff
• Handling Bogor area

• Developing IT governance, risk, and compliance frameworks into policies and standards that can be implemented within the company’s IT environment
• Ensuring IT governance, risk, and compliance can be socialized and applied in the company’s IT operations
• Regularly monitoring and assessing the implementation of IT governance, risk, and compliance within the company and providing reports to management
• Collaborating with other IT departments to detail policies and SOPs for IT operations
• Working specifically with the IT Network & Security Department to develop IT security concepts and their implementation to maintain data security
• Developing internal company processes to achieve IT governance, risk, and compliance certification and overseeing surveillance processes after certification is obtained
• Proactively providing suggestions and input to improve governance, risk, and compliance processes to support more efficient business operations
• Ensuring application testing processes are completed before implementation

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide detailed information about the amenities, areas, and venues while effectively promoting our services
• Anticipate the needs of guests and establish a positive engagement with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Handle customer complaints and escalate them to the appropriate leader when necessary
• Ensure compliance with health and quality standards

• Only for Indonesian Citizen
• Minimum of 1 year experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Hospitality appearance, honest, initiative, creative and open-minded
• Outgoing personality with excellent communication and interpersonal skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Able to work outdoors under direct sunlight; in all weather conditions
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable