The End-to-End Logistics Manager is a leadership role responsible for overseeing customer service, logistics, and export-import activities to ensure smooth and efficient operations that meet business objectives. This role is pivotal in driving operational excellence, improving customer satisfaction, and achieving cost and quality targets. The incumbent will work cross-functionally to develop and execute strategies that enhance supply chain processes and ensure compliance with internal and external standards.

Accountabilities:

Customer Service

• Develop and implement efficient business processes for order processing, fulfillment, and returns.
• Oversee effective management of customer complaints, ensuring timely resolution and improved satisfaction.
• Monitor and enhance customer service performance through key service performance indicators.
• Partner with logistics, warehouse, and quality teams to ensure timely deliveries and maintain inventory quality.
• Drive customer-centric initiatives, collect and analyze customer feedback to identify and implement improvements.
• Build a high-performing customer service team with a succession plan and flexible organization structure.

Logistics

• Manage and safeguard company assets, including inventory and equipment, ensuring accuracy and adherence to HSE policies.
• Plan and control storage and transportation of products, ensuring cost-effectiveness and efficiency.
• Lead continuous improvement initiatives in logistics processes, leveraging technology and redesigning systems.
• Ensure effective inventory management, including FIFO/FEFO practices, and compliance with quality and safety standards.
• Manage relationships with transporters and third-party warehouses to optimize logistics costs and performance.
• Strategically plan and manage logistics, warehousing, and transportation to meet customer satisfaction and financial goals.
• Develop and implement policies to maintain a high standard of HSE, quality, and productivity in warehouse and distribution operations.
• Monitor non-conformance reports, corrective actions, and improvement measures to enhance the quality system.

Export-Import (EXIM)

• Ensure EXIM activities comply with internal policies, external regulations, and international standards.
• Monitor accurate declaration of import/export documentation, including HS codes, origin, and value.
• Manage EXIM KPIs, such as clearance time, duty drawbacks, and reporting accuracy.
• Collaborate with customs, brokers, and other external stakeholders to streamline processes and reduce costs.
• Review and validate EXIM documentation to avoid unnecessary expenses.
• Support compliance standards through effective use of systems such as SAP.
• Represent the company in tax disputes, customs audits, and other external engagements.
• Prepare and present regular reports to finance and other stakeholders.

· Responsible in directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.

· Direct the Front Office Operation on the absence of the Front Office Manager

· Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office

· Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards

· To Plan and prepare work schedules for Front Desk Manager, Reservation Supervisor, Chief Operator, Bell captain and Business center Secretary

· Authorize the acceptance of traveler cheques, cash advance, rebates, paid out, refunds on the basis of established procedures

· To work closely with and inform the Front Office Manager of any unusual activities that occur daily

· Monitor and control the rooms situation in connection with reservations, daily occupancy and rooms availability to ensure maximum revenue through effective yield management

· Make sure that each section head at the Font Office Department attends the daily meeting chaired by FOM of Assistant FOM

· Be familiar with all Accounting Standards and Procedures pertaining to rooms revenues and advice staff concerned to adhered to them in daily operations

· Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.

· Participate in the inspection and checking the preparation for VIP's and ensure that they will receive proper treatment as VIP during their stay within Hotel

· Monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve service and guest satisfaction at the Front Office Department. Consult with Front Office Manager prior to doing so

• Vocational diploma or degree in hospitality or at a hospitality studies management school or anyone with a significant experience as customer service or reception position
• At least have 1 years experience as FDA or fresh graduate with majoring hospitality welcome to apply
• Good communication skills and able to using PowerPro
• Languages: proficiency in English is a mandatory, both verbal and written and a third language would be an added advantages
• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates
• Well-groomed and have a pleasant disposition

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

• Integration of mobile sites, using internally developed frameworks and systems
• Integration of billing systems based on different APIs
• Maintain existing sites and systems
• Provide technical support on existing projects
• Debug and fix technical issues during integrations

• Develop and maintain mobile applications using native technologies (Java/Kotlin).
• (Mengembangkan dan memelihara aplikasi seluler menggunakan teknologi native seperti Java/Kotlin.)
• Implement UI/UX designs for mobile platforms.
• (Mengimplementasikan desain UI/UX untuk platform seluler.)
• Collaborate with back end developers to ensure seamless integration of APIs.
• (Berkolaborasi dengan pengembang back end untuk memastikan integrasi API yang lancar.)
• Optimize mobile applications for performance and scalability.
• (Mengoptimalkan aplikasi seluler untuk kinerja dan skalabilitas.)
• Use version control systems (Git) to manage code changes.
• (Menggunakan sistem kontrol versi (Git) untuk mengelola perubahan kode.)
• Continuously improve mobile applications based on user feedback and new technologies.
• (Terus meningkatkan aplikasi seluler berdasarkan masukan pengguna dan teknologi baru.)

• Working with TCS leads and development team to deliver changes/functionality/Bug Fix.
• Works with the business functions to understand their business strategic & roadmap and ensures that the associated IT elements in the delivery plan is aligned.
• Works with Scrum team for specific sprints ensuring resolution of IT related impediments and support completion of sprint goals.
• Drive offshore team to meet project targets, KPIs and timeline
• Collaborates with wider IT teams i.e. security, Software Asset Management etc to ensure that enterprise standards are adhered to in the workstreams.
• Facilitate communication between various functions in the organization and drive cross-functional synergies.
• Provide inputs to technology, platform, and product roadmaps based on insights from global technology trends.

Tanggungjawab:

1. Merancang database
2. Merancang alur sistem
3. Testing system
4. Melakukan debugging
5. Membuat dokumentasi project
6. Mengelola backend untuk existing system
7. Kolaborasi dengan frontend developer

Kualifikasi:

1. Pria/wanita
2. Pendidikan Minimal SMA/SMK
3. Berpengalaman dalam membangun frontend website
4. Mampu masuk ke sistem existing
5. Dapat bekerja sama dengan tim
6. Clean code
7. Memahami testing system menggunakan unit test
8. Bersedia bekerja dengan sistem hybrid

Deskripsi Pekerjaan

• Merancang, mengembangkan, dan memelihara frontend dan backend aplikasi serta web sesuai kebutuhan bisnis
• Membangun dan mengelola database serta server backend, menyusun kode yang efisien dan aman, serta memastikan performa aplikasi
• Mengintegrasikan aplikasi dengan layanan eksternal dan API pihak ketiga, serta berkolaborasi dengan tim untuk mencapai tujuan project
• Memperbarui pengetahuan tentang teknologi dan tren pengembangan perangkat lunak serta menerapkan praktik pengembangan yang aman

• Create, manage, and integrate databases to ensure optimal functionality. (Membuat, mengelola, dan mengintegrasikan basis data untuk memastikan fungsionalitas yang optimal.)
• Develop and maintain software using back end frameworks. (Mengembangkan dan memelihara perangkat lunak menggunakan framework back end.)
• Integrate and manage APIs to support front end functionality. (Mengintegrasikan dan mengelola API untuk mendukung fungsionalitas front end.)
• Ensure web server and cloud technologies are optimized and secure. (Memastikan teknologi server web dan cloud teroptimasi dan aman.)
• Manage content management systems (CMS) and ensure content delivery meets project requirements. (Mengelola sistem manajemen konten (CMS) dan memastikan pengiriman konten sesuai dengan kebutuhan proyek.)
• Collaborate with front end developers and other stakeholders to deliver a smooth, secure experience. (Berkolaborasi dengan pengembang front end dan pemangku kepentingan lainnya untuk memberikan pengalaman yang lancar dan aman.)
• Implement security measures and monitor systems for vulnerabilities. (Menerapkan langkah-langkah keamanan dan memantau sistem terhadap kerentanan.)

Responsibilities

• Create new program and modification as required by business unit
• 
  
• Prepare system solution on root cause as preventive action
• 
  
• Create all necessary program documentations based on standards
• 
  
• Perform 24 hours to support on investigation adn recovery of production problem that involving application failure
• 
  
• Prepare progress reports for all work performed

Requirements

• Have around 2 years as IT Application Programmer or Software Engineer, specifically with Banking./Finance background
• 
  
• Experienced on JAVA Programming & Familiar with Spingboot orNodejs (Express.js) or GO
• 
  
• Experiences in Backend Development
• 
  

• Design and develop advanced, feature-rich, and visually appealing front-end components for iOS applications
• Collaborate with UI/UX designers to ensure seamless integration of design and functionality
• Implement clean, maintainable, and reusable code following best practices
• Optimize applications for performance, scalability, and responsiveness
• Work with back-end developers and API architects to integrate front-end interfaces with server-side logic
• Conduct code reviews, debug issues, and resolve bugs to ensure high application quality
• Stay updated with the latest iOS development trends, technologies, and frameworks
• Provide mentorship and guidance to junior developers, fostering a culture of learning and innovation
• Participate in sprint planning, task estimation, and technical discussions as part of the Agile development process

• Develop responsive and efficient user interfaces
• Implement UI/UX designs with high-quality frontend code
• Ensure application compatibility and performance across various devices and browsers
• Guide junior Frontend Developers in using the latest frontend technologies
• Manage and optimize frontend development processes for efficiency
• Collaborate with backend teams for seamless integration
• Prepare and maintain technical documentation for frontend code
• Manage and address frontend application performance issues
• Contribute to the design and development of reusable UI components

• Develop and manage efficient and secure backend systems
• Design and implement scalable and efficient backend architectures
• Develop and maintain APIs and server-side services
• Optimize backend system performance and response
• Manage and maintain databases, ensuring data integrity and security
• Collaborate with frontend teams for seamless integration
• Prepare and maintain API and system architecture documentation
• Guide junior Backend Developers in development and troubleshooting
• Develop and implement testing and validation strategies for backend systems
• Proactively identify and address backend-related technical issues
• Collaborate with QA teams to ensure system quality and performance

Title: Front Desk Agent 

Reports To: Front Desk Supervisor/Front Office Manager 

Supervises: None  

General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. 

Specific Responsibilities: 

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.  Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. 

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. 

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. 

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. 

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. 

• Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service. 

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 

• Maintains a friendly, cheerful and courteous demeanor at all times. 

• Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. 

• Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. 

• Relays art exhibition information to guests. 

• Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. 

• Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. 

• Performs other duties as assigned, requested or deemed necessary by management. 

• Knows standard cash handling procedures and knowledge of computerized cash register systems. 

• Must be fluent in English. 

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 

• Standard office equipment including but not limited to:  telephone, copier, cash register, PC, fax machine, and PBX machine. 

• Must pass a background check. 

Education/Formal Training 

• High School diploma or equivalent 

Experience 

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.  

• Membuat, mengelola, dan memperbarui dashboard interaktif menggunakan Power BI sesuai kebutuhan bisnis
• Menyusun dan mengelola model data yang efektif dan efisien
• Melakukan ekstraksi, transformasi, dan pemuatan data (ETL) dari berbagai sumber ke Power BI
• Mengubah data mentah menjadi visualisasi yang informatif dan mudah dipahami.
• Membantu tim dalam membuat keputusan berbasis data melalui laporan analitik yang relevan
• Memastikan performa laporan dan dashboard optimal dengan menerapkan teknik terbaik dalam pengelolaan data
• Mengidentifikasi dan memecahkan masalah teknis terkait laporan atau dashboard
• Bekerja sama dengan pemangku kepentingan (stakeholders) untuk memahami kebutuhan bisnis dan menerjemahkannya menjadi solusi data
• Menerapkan dan memelihara kebijakan keamanan data sesuai dengan standar organisasi

• Build, and maintain reliable mobile applications using React Native for both iOS and Android platforms.
• Execute the development of new features, such as a short video feed and auto-donation functionality, to enhance the user experience on the WeCare.id platform.
• Collaborate with other teams to deliver high-quality mobile applications that meet performance, usability, and security standards.
• Identify and resolve technical issues, optimizing the performance and responsiveness of mobile applications across multiple devices.

• Strong expertise in React Native development for both iOS and Android applications, with a deep understanding of mobile development best practices.
• Familiarity with the entire app development lifecycle, including app deployment, updates, and maintenance on both the Apple App Store and Google Play Store.
• Hands-on experience with integrating APIs, third-party libraries, and services into mobile applications.
• Ability to identify bottlenecks, debug issues, and offer innovative solutions to improve app performance and functionality.
• Excellent communication skills and a demonstrated ability to work effectively with cross-functional teams.

1-Bertanggungjawab dalam proses development system project management ALISA, dan system HRIS JASMINE

2-Melakukan optimized system ALISA dan JASMINE dengan menggunakan tools appdyn, new relic atau sejenisnya

3-Melakukan optimized database postgresql dengan melakukan configurasi dan setup clustering database

4-Melakukan optimized object-object database dengan mengimplementasi stored procedure, setting index

5-Melakukan administrasi dan monitoring database

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Villa Front Desk Agent to work with our Rooms team at the finest 5-star luxury resort in Bali.

Summary of Responsibilities:

• Greet guests and provide outstanding customer service
• Check guests in and out of the hotel
• Answer and direct incoming calls and assist with guest inquiries
• Book and modify reservations
• Handle cash, credit card, and other payment transactions
• Respond to guest needs, requests, and complaints in a timely and efficient manner
• Maintain accurate guest records and ensure confidential information is protected

• Indonesian Citizen only
• Minimum of 1 year experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirabl

WeWe Talent Marketplace is a platform that connects businesses with talented freelancers, enabling efficient project collaboration through job postings, competitive bidding, and milestone management. It empowers both clients and professionals to thrive in a dynamic work environment.

Role Description

This is a Freelance remote role for a Course Developer at WeWe Talent. The Course Developer will be responsible for:

• instructional design
• curriculum development
• analytical skills
• and course development on a day-to-day basis.

Your talent will be sourced to our client's platform.

Job Summary

1. Ensure timely completion of application coding with project schedule.

2. Develop and code application systems in compliance with Allianz prescribed development standards and user

functional specifications.

3. Undertake comprehensive unit and integrated testing in accordance with SDLC standards.

4. Support System Integration (SIT) and User Acceptance Testing (UAT) activities.

5. Assist in development of project schedule and post implementation review activities.

Key Responsibilities

1. Responsible for application coding using prescribed development tools within defined project schedule.

2. Responsible to develop test plan and data and undertake complete unit and modular testing activities.

3. Responsible to ensure documentation of all coding changes and enhancements are in compliance with existing

procedures.

4. Responsible in ensuring UAT completion and sign off by User.

5. Shall participate in application design discussions as required.

6. Responsible to ensure all request initiation according to procedures.

7. Undertake tasks, which may be assigned to you from time to time by your superior.

1. Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology or equivalent.

2. At least 5 year(s) of working experience in Life Insurance Core system or related field and ability to guide and re view the codes of the junior developer.

3. Required strong Programming Skills: PL/SQL, Oracle Apex/Forms and Oracle Reports.

4. Required good experience in Oracle Database 18c or above.

5. Required good security skills on securing the application and integration. (not using 3rd party software)

6. Familiar with Oracle server environment.

7. Good Experience on troubleshooting the deployment issues in Oracle servers.

8. Experience in developing enterprise high-volume transactional application which sharing codes across multiple

platforms with cross-browser compatibility, involved end to end system integration are added advantages.

9. Highly adaptable and ability to pick up new skills in a short period of time.

10. Good Interpersonal and communication skills.

11. Committed and able to work under pressure to meet assignment deadline.

12. Able to work independently with minimal supervision

Memimpin operasional harian

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Memberikan pelayanan terkait dengan proses registrasi, pembayaran dan pemberian informasi kepada pasien, keluarga dan pengunjung untuk memastikan bahwa kualitas pelayanan yang diterima oleh pasien, keluarga dan pengunjung kosisten sesuai dengan standar yang diberlakukan oleh Rumah Sakit.