1. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
2. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
3. Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
4. Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
5. To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
6. Maintain inter-departmental relationships to ensure seamless customer service
7. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
8. Schedule and regularly conducts routine inspections of areas under his/her control
9. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
10. Know system recovery procedures
11. Interpret computer reports
12. Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
13. Continually check the accuracy of guest in house account
14. Approve upgrades and special amenities
15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
16. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
17. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
18. Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
19. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
20. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
21. Works with Talent and Culture on manpower planning and management needs.
22. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
23. Maintain good relation with vendor and local community.

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game publishing). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Your responsibilities, but not limited to:

• Analyses, develop and implement strategic portfolio management plans to maximize the performance and growth of the digital business portfolios that align with the objective.
• Monitor and evaluate the financial and operational performance of each portfolio company, identifying areas for improvement and implementing strategies to drive success.
• Conduct market research and analysis to identify opportunities and threats in the digital industry, providing insights and recommendations to senior management.
• Collaborate with cross-functional & cross-entity teams to develop and execute strategic initiatives, ensuring alignment with overall company goals and objectives.
• Manage and cultivate relationships with key stakeholders, including portfolio company management teams, investors, and industry experts.

• Bachelor's or Master's degree in Business, Finance, Economics, or related fields.
• Minimum of 5 years of experience in Portfolio Management, Strategic Planning, Project Management or related roles.
• Strong analytical and problem-solving skills, with the ability to analyse complex financial and market data.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Demonstrated ability to develop and implement strategic plans and initiatives.
• Strong project management skills, with the ability to manage multiple projects and priorities.
• Knowledge of the Indonesian digital industry and trends.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong leadership skills, with the ability to influence and drive change.

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Team’s day out and Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities

• Manage the end-to-end recruitment process, ensuring a positive candidate experience from application to onboarding.
• Developing and executing personnel procedures and policies, and provide guidance and interpretation for business operations
• Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements
• Administering benefits, compensation, and employee performance programs
• Suggest new procedures and policies for improving employee experience as well as the efficiency of HR department and company
• Ensure compliance with local and national regulations and applicable employment laws, and update policies and procedures when necessary.