Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

• Developing IT governance, risk, and compliance frameworks into policies and standards that can be implemented within the company’s IT environment
• Ensuring IT governance, risk, and compliance can be socialized and applied in the company’s IT operations
• Regularly monitoring and assessing the implementation of IT governance, risk, and compliance within the company and providing reports to management
• Collaborating with other IT departments to detail policies and SOPs for IT operations
• Working specifically with the IT Network & Security Department to develop IT security concepts and their implementation to maintain data security
• Developing internal company processes to achieve IT governance, risk, and compliance certification and overseeing surveillance processes after certification is obtained
• Proactively providing suggestions and input to improve governance, risk, and compliance processes to support more efficient business operations
• Ensuring application testing processes are completed before implementation

1. Menjamin seluruh teknologi yang terkait dengan pelayanan berfungsi secara optimal mengacu kepada standard dan kualitas yang ditetapkan.

2. Menjaga aktifitas infrastruktur Contact Center berjalan dengan baik.

3. Melakukan monitoring, koordinasi, dan evaluasi pengendalian teknis terhadap infrastruktur Contact Center .

4. Memastikan infrastruktur Contact Center dalam kondisi terbaik untuk menghasilkan pelayanan sesuai standar.

5. Melaksanakan program maintenance terhadap infrastruktur Contact Center sesuai dengan jadwal yang telah ditetapkan.

6. Melakukan backup dan restore data.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.

What you will do, but not limited to:

• Answering customer questions or resolving computer problems via phone, email, online chat, or in person.

• Providing step-by-step instructions to help customers resolve issue.
• Diagnosing and troubleshooting hardware and software issues 

• Forwarding complex problems to more experienced IT staff.

• Document technical processes and procedures to guide team members and users.

• Keeping technical documentation and service catalogs up to date.

• Conduct regular system checks and prepare reports on system performance and incidents.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or operations
• Proficiency in SQL for database management, query development, and data analysis.
• Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
• Strong problem-solving skills and experience with hardware, software, and networking.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, server management, and database systems.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

Requirement :

• S1/S2 di bidang Teknologi Informasi, Sistem Informasi, Teknik Informatika, Manajemen Informasi
• Memiliki pengalaman di bidang terkait IT GRC minimal 5 tahun
• Menguasai framework atau standar IT GRC misalnya TOGAF, ITIL, ISO 20000 series, ISO 27000 series, ISO 22301
• Memahami konsep dan metodologi terkait kegiatan IT Audit, IT Quality Assurance, IT Compliance
• Menguasai metodologi untuk penyusunan desain Governance System, merujuk kepada kebutuhan bisnis klien dan regulasi industri. Di antaranya dari ISACA atau good practices relevan lain.
• Memiliki sertifikasi terkait dengan IT GRC atau IT Auditor

Job Desk :

• Menyusun tools untuk assessment IT Maturity Assessment, IT Governance Components
• Menyusun kerangka dan template untuk menuangkan hasil analisa dan desain Goverannce System, bersama dengan Subject Matter Expert/Principal Consultant.
• Melakukan riset tentang Reference Governance System yang akan digunakan dalam kegiatan konsultasi, baik di industri atau profil organisasi/perusahaan klien
• Melakukan assessment kodisi AS-IS, penyusunan kondisi TO-BE, analisa kesenjangan dan penyusunan roadmap implementasi.
• Mengimplementasikan manajemen proyek sesuai dengan lingkup penugasan

Benefit:

• Competitive Salary
• BPJS dan health checkup rutin
• Program sertifikasi internasional
• Career
• Subscribe ke Knowledge Center atau membership asosiasi internasional
• Bonus Tahunan

1. Networking Fundamentals: Understanding of OSI model, TCP/IP, DNS, DHCP,

and other basic networking concepts.

2. Routing and Switching: Expertise in configuring and managing routers and

switches, including knowledge of routing protocols like OSPF, BGP, and EIGRP.

3. Network Security: Knowledge of firewalls, VPNs, IDS/IPS, and other security

measures to protect the network.

4.Wireless Networking: Familiarity with wireless networking standards, protocols,

and security.

5. Network Monitoring and Management: Proficiency in using network

management tools (e.g., SolarWinds, Nagios) to monitor network performance

and troubleshoot issues.

6. Cloud Networking: Understanding of cloud environments like AWS, Azure, and

how networking operates within these platforms.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy.  

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As an IT Project Manager, you will be responsible for overseeing and managing a variety of IT projects aimed at delivering innovative digital solutions in alignment with our strategic objectives. You will coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget while adhering to quality standards.

What you will do:

• Lead the project planning process, including scope definition, resource allocation, and project timeline creation.
• Collaborate with stakeholders to gather requirements, define project objectives, and ensure effective communication throughout the project lifecycle.
• Manage project risks and issues, developing mitigation plans as necessary to ensure project success.
• Monitor project progress, conduct regular status meetings, and prepare detailed project reports for stakeholders.
• Ensure adherence to project management methodologies, quality standards, and best practices.
• Facilitate training sessions and workshops to guide teams in project execution.
• Evaluate project outcomes and report on key performance indicators to improve future project implementation.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• Minimum 5 years of experience in project management, preferably in the IT or telecommunications sector.

• Proven track record of successfully managing IT projects from initiation to completion.

• Strong understanding of data and project management methodologies (e.g., Agile, Scrum, Waterfall) and tools.

• Excellent communication, leadership, and interpersonal skills, with the ability to motivate teams and influence stakeholders.

• Analytical mindset with strong problem-solving abilities and attention to detail.

• Certification in project management (e.g., PMP, PRINCE2, or similar) is a plus.

• Familiarity with software development life cycle (SDLC) and IT infrastructure is advantageous.

• Proficient in using project management software and tools (e.g., JIRA, Microsoft Project, Trello).

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

1-Bertanggungjawab dalam proses development system project management ALISA, dan system HRIS JASMINE

2-Melakukan optimized system ALISA dan JASMINE dengan menggunakan tools appdyn, new relic atau sejenisnya

3-Melakukan optimized database postgresql dengan melakukan configurasi dan setup clustering database

4-Melakukan optimized object-object database dengan mengimplementasi stored procedure, setting index

5-Melakukan administrasi dan monitoring database

PT. MEGA ARTHA LINTAS DATA merupakan perusahaan yang bergerak di bidang Internet Service Provider

Melakukan pemeliharaan Komputer, jaringan, dan telephone agar berjalan dengan baik

Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

1. Support IT di area
2. Support pembuatan dan maintenance web area

Deskripsi pekerjaan :

• Mempelajari dan menguasai produk Perusahaan berikut sistem operasi yang digunakan
• Melakukan implementasi produk termasuk setup system, training dan supervisi kepada klien
• Melakukan implementasi di project dalam/luar kota/negeri secara teratur
• Membuat laporan pertanggungjawaban atas hasil implementasi yang dikerjakan
• Menjaga hubungan baik dengan client/customer

• Providing IT Support for Bosch Indonesia users following IT Service Management processes
• Operation of End Client Devices (IT Fleet Management and Manage Print Services), including of support and troubleshooting for all Bosch Indonesia locations
• Supporting Bosch Indonesia colleagues in their role as Local IT Infrastructure Partner and Local Services Support roles.

PT. INTERNUSA TECHNOLOGY Saat ini membutuhkan IT Support untuk wilayah BREBES-TEGAL dan sekitarnya, dengan tugas melakukan maintenance computer hardware dan software, jaringan, cctv.

Tanggung Jawab Pekerjaan :

Melakukan Maintenance perangkat komputer

Melakukan Maintenence Printer

Melakukan maintenance CCTV

Melakukan Maintenance Jaringan Komputer

Keahlian :

Networking

Troubleshooting

Instalasi Software

Instalasi Komputer

Memahami Jaringan LAN/WAN

Mengerti CCTV

Mengerti Komputer

Responsibilities:

• Ensure compliance with relevant regulations, including GDPR, HIPAA, SOX, and industry-specific standards.
• Develop, implement, and monitor IT compliance policies and procedures.
• Conduct regular internal audits of IT systems, processes, and data security measures.
• Work closely with the IT and legal teams to identify and mitigate IT compliance risks.
• Coordinate with various stakeholders to integrate governance practices into IT operations.
• Monitor compliance with internal policies and external regulations.
• Strong project management skills, including planning, execution, monitoring, and completion.
• Strong analytical and problem-solving skills to identify and resolve complex issues.
• Deep understanding of networking protocols, including TCP/IP, DNS, DHCP, VPN, VLAN, etc.

- Provide technical support to end-users for hardware, software, and network issues.

- Diagnose and resolve technical problems both on-site and remotely.

- Maintain and update system documentation and hardware inventory.

- Install, configure, and troubleshoot operating systems and software applications.

- Manage user accounts, permissions, and access control.

- Provide technical support and troubleshooting for business applications

• Develop and implement audit plans and schedules based on risk assessments.
• Lead audit engagements, including financial, operational, and compliance audits.
• Ensure audits are conducted following established standards and timelines.
• Assess the effectiveness of internal controls and identify areas for improvement.
• Recommend actionable improvements to enhance operational efficiency and mitigate risks.
• Prepare clear and concise audit reports detailing findings, risks, and recommendations.
• Collaborate with management to address and resolve audit findings.
• Contribute to the continuous improvement of the audit methodology and processes.
• Assist in developing and updating internal audit policies and procedures.
• Participate in or lead special projects (ISO), investigations, and ad hoc audits as needed.
• Provide insights and recommendations on emerging risks and control issues.

• Manage the windows server, networking, security & firewell
• Support the superior for all IT task. 

TEKNISI INDIHOME

PT. Eran Teknikatama merupakan perusahaan yang bergerak dalam bidang manufaktur komponen metal press dan precision part kendaraan bermotor baik roda dua dan roda empat. Saat ini sedang membuka lowongan pekerjaan untuk posisi IT Programmer.

This is a contract IT Business Analyst role based in Jakarta, Indonesia. The IT Business Analyst will be responsible for analyzing business requirements, processes, and information technology systems. Day-to-day tasks include identifying areas for improvement, creating business analysis documentation, and collaborating with stakeholders to ensure effective project outcomes.

Yayasan Nusa Taruni Bhakti membuka Lowongan Pekerjaan untuk Posisi:

• Tenaga IT

Kualifikasi :

1. Laki-laki / Perempuan
2. Usia maksimal 35 tahun
3. Berijasah S1 Komputer
4. Menguasai Bahasa Pemrograman PHP / PYTHON
5. Menguasai dasa- dasar jaringan Komputer
6. Menguasai Prinsip- prinsip kerja jaringan, baik kabel maupun nirkabel
7. Jujur, cekatan, disiplin, tekun dan bertanggung jawab
8. Dapat bekerja sama dalam tim
9. Penempatan di SDK Santa Ursula Ende

Kelengkapan berkas lamaran:

• Surat lamaran ditujukan kepada

Ketua Yayasan Nusa Taruni Bhakti Ende

Jln. Wirajaya No. 3

Ende

• Curiculum Vitae
• Pas Foto terbaru uk. 4 x 6
• Fotocopy KTP
• Fotocopy Kartu Keluarga
• Fotocopy ijasah dan transkrip yang sudah dilegalisir
• Surat keterangan sehat dari Rumah Sakit

Contact person :

• Ibu Elis : 0822-3529-1061
• Ibu Astin : 0853-3790-0469

Kualifikasi:

1. Pendidikan minimal S-1, diutamakan jurusan akuntansi/finance atau manajemen ekonomi

2. IPK minimal 3,00

3. Diutamakan memiliki pengalaman dibidang yang sama 2 tahun.

4. Mampu bekerja dalam tim maupun bekerja secara individu

5. Detail, memilki integritas, jujur

6. Mampu membuat analisa dan sikap proaktif

7. Diutamakan pernah bekerja di KAP dan FMCG

8. Bersedia di tempatkan di Gunung Sahari, Jakarta Utara

Tugas dan Tanggung Jawab:

1. Membantu membuat perencanaan pemeriksaan (audit plan) baik untuk pemeriksaan kepatuhan ( complience audit), finance audit dan operational audit secara berkala.

2. Membantu melakukan monitoring dan evaluasi atas hasil pemeriksaan menjalankan tugas-tugas lainnya dalam upaya pencapaian target pemeriksaan.

3. Membantu memantau dan memastikan target internal audit perusahaan tercapai.

4. Membantu mengkoordinasikan proses pemeriksaan standar pencatatan keuangan dan akuntabilitas pada setiap divisi.