Deskripsi pekerjaan :

• Mempelajari dan menguasai produk Perusahaan berikut sistem operasi yang digunakan
• Melakukan implementasi produk termasuk setup system, training dan supervisi kepada klien
• Melakukan implementasi di project dalam/luar kota/negeri secara teratur
• Membuat laporan pertanggungjawaban atas hasil implementasi yang dikerjakan
• Menjaga hubungan baik dengan client/customer

1. Menyediakan makanan sesuai dengan menu yang dibuat oleh Catering Supervisor dan telah disetujui Client.
2. Membuat permintaan barang yang akan dimasak kepada storeman atas persetujuan Supervisor.
3. Memeriksa dan mengatur masakan dan kelengkapannya.
4. Bersama-sama Cook lainnya dan Baker, menyediakan pesanan makanan untuk pesta dan acara khusus lainnya.
5. Bisa mengatur waktu sehingga masakan/bungkusan selesai tepat pada waktunya.
6. Mengatur pemakaian bahan-bahan dan peralatan penunjang agar tidak terjadi pemborosan.
7. Membantu tugas-tugas supervisor membuat variasi menu dan mendidik bawahannya kearah kebaikan.
8. Bertanggungjawab kepada Supervisor in charge.
9. Mengimplementasikan sistem keamanan pangan dan mutu (mengisi form-form terkait tugasnya).

1. Melakukan inspeksi di tempat kerja.
2. Memastikan tempat kerja dalam kondisi aman.
3. Observasi / pengamatan terhadap perilaku-perilaku tidak aman.
4. Ikut aktif dalam safety toolbox meeting dan memberi masukan terhadap isu-isu K3 di lapangan.
5. Ikut berpartisipasi dalam memadamkan api bila terjadi kebakaran.
6. Melaporkan segera ke safety officer/koordinator bila terjadi kecelakaan kerja.
7. Wajib melaporkan kegiatan harian k3 ke safety officer/koordinator
8. Melaksanakan tugas yang lain yg diberikan oleh safety officer/koordinator

1. Melakukan observasi, pelatihan & menghitung jumlahnutrisi menu yang akan disajikan untuk sarapan, makan siang, makan malam, makan tengah malam (Menu 4 minggu mengacu standar WHO tentang diet berimbang)
2. Memproses makanan tentang menu diet, nutrisi & kebersihan
3. Melaksanakan pemeriksaan internal tentang aspek bakteriologi, kimiawi & fisik serta mengontrol kualitas makanan
4. Menyiapkan menu diet untuk orang yang sedang diet atas rekomendasi oleh Team Medik perusahaan
5. Melakukan konsultasi gizi & merancang program yang terencana dengan atas koordinasi & permintaan dari wakil Chevron Health & Medical Services untuk pekerja yang direkomendasikan. Hasil-hasil konsultasi harus di follow up & dilaporkan secara detail kepada Health & Medical Services setempat.

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

Job Description:

You will play a key role in supporting our team by ensuring data accuracy and completeness. Your responsibilities will include:

• Adjust raw data to align with clients' templates and specifications.
• Utilize provided resources to fill in any vacant data fields.
• Reach out to campaign participants as needed to verify or gather additional information.

Requirements :

• Proficient in Microsoft Excel.
• Comfortable in working with numbers.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fresh graduates are encouraged, 1-2 years’ experience is a plus.
• Bachelor's degree in natural science, engineering, statistics, accounting, or mathematics preferred.
• Available to work a 3 to 6 month internship.
• Ready to work in a hybrid role; Monday and Friday (WFA); Tuesday, Wednesday, and Thursday (WFO) at Menara Sentraya, Blok M, South Jakarta.

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.