Leading manage innovations projects to improve and customer experience journey and boost Customer Satisfaction. Manage and create system automation in CX Team (Telephony, Ticketing System, Chatbot, Help Center automation).

Responsibilities:

• Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives
• Develop and maintain custom contact center applications, features, integrations and automation
• Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing related customer experience journey
• Installation, managing and optimizing CRM System customer support platform for the organization
• Lead efforts to optimize the performance of contact center systems and proactive monitoring for issues
• Collaborate with cross-functional teams, including network engineers, system administrators, operation teams, external vendors and a notion to business users to deliver integrated contact center solutions that meet business objectives.
• Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

• Min 1 years experience Digital Contact Center
• Experienced with CRM Ticketing set up (Zendesk, telephony system, chatbot, help center)
• Familiar with additional tools (JIRA, Redash, Slack)
• Ability to keep work moving on each of them enables change across many different areas of an organization
• Good verbal and written communication skills in Bahasa Indonesia and English
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at Industry South Branch Area

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Conduct, deliver and monitor learning process in field office team to ensure the learning programs are implemented and have impact on behavior changes or business.

Responsibilities:

• Conduct & analyze comprehensive learning development needs based on competencies or business needs in Field Office to obtain learning needs
• Design & develop learning materials based on curriculum/syllabus to ensure the learning programs have impact on behavior changes/business impacts
• Conduct & deliver learning programs/sessions based on needs or designed learning modules to increase level of competencies field office team
• Conduct, deliver & monitor post-learning activities to help participants implement their learning results
• Conduct, deliver & monitor learning evaluation based on learning curriculum to ensure learning results are implemented in workplace and have impact on business

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Build and manage proper development quality processes in CX Ops (include learning management system, Help center content, chatbot content development, training process to build good product knowledge to handle customers, manage people development process align with HR Team).

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Support individual and team development, career development, and training and experience-based contact center learning
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Quality Performance Leads on the basis of internal customer feedback and/or Training Needs Analysis
• Build, create, and manage contents of Help center articles along with Business Unit Team, and Product Team

• Experiences as Trainer or Learning and Development Specialist assist digital contact center all channels (call/chat/email/KYC process) & Walk In agents
• Familiar with TNA, Syllabus, training tools, & learning management system
• Ability to create, build, and manage Help Center content based on business writing skill
• Analytical thinking and creating report from insights CSAT, and Help Center feedbacks articles
• Industry expertise to understand skills and competencies for creating training materials, soft skills and product knowledge
• Collaborative skills with Quality Assurance Team, Innovation Team, and Performance Insights team to provide good initiative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English

1. Mendukung dan membantu Kepala Bagian ICT merencanakan, mengimplementasi merawat dan mengembangkan aplikasi berbasis web yang dibutuhkan institusi.

2. Memberikan solusi terhadap masalah yang ada sesuai kebijakan dan peraturan institusi.

3. Mendukung pembuatan dokumentasi dan panduan digital untuk aplikasi yang dibangun.

• Menawarkan & memasarkan produk Regulator, selang,kompor ke Agen dan toko-toko
• Memasarkan Produk ke Tradisional Market
• Mencari distributor dan Agen baru.
• Mencapai target perbulan yang telah ditentukan
• Bertanggung jawab atas kelancaran pembayaran pelanggan yang sudah jatuh tempo.
• Melakukan kunjungan rutin ke Agen & Toko.
• Membuat rekap/laporan penjualan.

We are looking for a strong mass recruitment manager to lead team of mass recruiters to support our operation team growth across collection, sales and call center team. 

• Build strategy to execute mass recruitment of operation team across sales, call center and operation team 
• Review applicants.
• Conducting interviews
• Conduct reference check
• Prepare a proposal for the job offering to the employment contract
• Prepare a hiring report, vacancies, assessments, talent bank, and recruitment productivity
• Present regular meetings with division heads on the manning level vs hiring needs
• Build relationships with head hunter and/or recruitment partners
• Liaise with Learning Development on the onboarding and employer branding experience

Category Management:

Own the P&L of a certain category (or a portfolio of categories) which includes:

(1) Product Mix: Make targeted but substantial assortment selections and regularly reimagine assortment mix to stay aligned with buyer's needs.

(2) Maximising Margin: Gain a deeper understanding of customer requirements to deliver an appropriate assortment at lower cost while increasing variety and value.

(3) Category Strategy: Understand market landscape in each category, what are the specific sutomer segments targeted, the positioning of different brands and their market share. Gain insights on wher and how to play for each category (e.g., Private Labeling: Maximize margin by identifiying assortments that can be converted to high-margin private-label subsitutes. Enter new categories, expand margins without raising prices, and create competitive advantages and pricing protection by offering unique products that can’t be shopped around)

(4) Supply Management: segment suppliers, using category insights and analytics to develop a clear fact base supply strategy and boost negotiation leverage.

Pricing:

• Adept at understanding key principles of strategic pricing
• Have a deep knowledge about Price Structure
• Understand Pricing Policy & Level

• Drive improvements in various facets of the supply chain process
• Focus on enhancing inventory management, customer excellence, logistics efficiency, and HSE
• Collaborate with cross-functional teams to identify and implement cost-effective solutions
• Actively contribute to initiatives aimed at optimizing supply chain operations
• Analyze data to identify areas for cost competitiveness and process enhancements
• Receive comprehensive training with a focus on driving improvements and digitalization in supply chain management.