CXG adalah agensi global untuk bidang customer experience yang melayani brand premium dan luxury. Kami membantu brand mencapai pertumbuhan yang menguntungkan dengan mengubah momen transaksional menjadi hubungan dan pengalaman emosional.

Dengan jaringan lebih dari 170 ahli di bidang customer experience yang tersebar di lebih dari 70 negara, kami membantu brand mengevaluasi layanan yang mereka berikan, dan bekerja sama dengan mereka untuk mengembangkan program yang mendukung budaya pengalaman (experience) dan bisnis yang kuat.

Description

Tingkatkan Pengalaman Anda: Rasakan Pengalaman Seru menjadi Customer Experience Evaluator (CXE) bersama CXG!

Masuki dunia pengalaman konsumen (customer experience), dan buatlah perubahan dalam layanan pelanggan. Perluas wawasan, berikan umpan balik berharga, dan bentuklah lanskap ritel bersama kami.

Kami mencari watches enthusiast dan kolektor untuk berpartisipasi dalam project kami di Jakarta, Indonesia.

Ketelitian Anda akan digunakan untuk menilai perjalanan Anda sebagai pelanggan dan membagikan pendapat Anda secara anonim. Caranya mudah, hanya perlu mengisi survei secara online. Nikmati project yang menarik, jadwal yang fleksibel, kompensasi yang kompetitif, dan kesempatan untuk meningkatkan performa bisnis di berbagai industri.

Bergabunglah dengan kami, dan jadilah bagian penting dalam peningkatan pengalaman pelanggan bersama komunitas CXG!

• Memahami bidang industri jam tangan
• Menyukai jam tangan, dan meningkakan suasana serta pelayanan ritel
• Suka berinteraksi dengan orang lain
• Memiliki ketelitian unuk mengamati dan mengingat kembali berbagai aspek dari pengalaman Anda selama berbelanja
• Memiliki kemauan beradaptasi dengan berbagai tipe tugas dan industri
• Mampu memberikan umpan balik yang jujur dan tanpa bias pribadi serta cepat dalam mengisi survei online
• Anda harus tinggal di Jakarta, Indonesia dan bisa pergi ke pusat kota

• Posisi ini freelance dan project-based
• Waktu kerja fleksibel
• Anda akan mendapat kompensasi dan akan ada bonus perdana saat menyelesaikan misi pertama Anda dengan kami

• Design, develop, and maintain data pipelines, ETL processes, and data warehouses.
• Ensure data quality, integrity, and reliability throughout the data pipeline.
• Work with GCP services such as Google Cloud Storage, BigQuery, Dataflow, and Pub/Sub to architect and implement scalable and efficient data processing solutions.
• Monitor and troubleshoot data pipeline issues.
• Implement security and access controls to protect sensitive data and ensure compliance with data privacy regulations.
• Document data processes, data flows, and architectural decisions.

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets

We’re looking for fresh graduates with experience in manipulating datasets and building statistical models for credit risk by leveraging machine learning techniques. You will partner with business, product, and engineering team to explore, determine, analyze, propose, and solve some of the most challenging business problems in lending and reduce risk. You will perform deep-dive exploration and analysis to find improvements in our existing framework. You will be submerged in a fast-paced environment working tightly in a strong team of data scientists and experience firsthand our robust data infrastructure.

Responsibilities

• Perform features selection, parameter binning, and optimize custom predictive machine learning models for credit risk scoring
• Query, process, cleanse, and verify the integrity of data used for analysis
• Analyze key metrics to determine risk and explore areas for improvements
• Create reports and dashboards to monitor model impact and performance
• Help build the variety of data ingredients needed to do modelling effectively
• Maintain the credit risk model platform which is utilized by the team
• Provide advice and guidance on potential efficiency gains and new state-of-the-art credit risk modelling methodologies

1. Finance Account Manager
2. Purchasing Manager

Candidate preference:

• Bachelor's degree (Computer Science, Computer Engineering or Information technology) with 1-2 year experience in software development.
• Internship or project experience in backend development is a plus.
• Active involvement in Competitions or Olimpiades is a plus.
• Strong knowledge of algorithms and data structures.
• Willing to learn at least one programming language: Go, C++, Java, or Python. Basic understanding of their paradigms, constructs, and idioms. Proficiency in Go language is a plus.
• Proficiency in modern version control systems such as GitLab or GitHub
• Self-motivated, passionate, and committed to stay updated with the latest trends and advancements in backend development
• Ability to collaborate effectively with team members.
• Strong self-management abilities, especially in meeting project timelines and milestones

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

We are seeking a Business Intelligence to join our team at Stockbit and Bibit. You will gather, analyze, and interpret data to deliver actionable insights that drive business decisions. As a Business Intelligence, your responsibilities will include:

• Gathering requirements from stakeholders for projects, dashboards, and other reporting needs
• Extracting, transforming, organizing, and analyzing data using tools such as Python, BigQuery, Excel, Tableau, or other relevant BI tools
• Developing and enhancing internal reports and dashboards to meet business and internal requirements
• Conducting high-level analysis and sharing insights with business stakeholders
• Maintaining an event tracker based on product or marketing metrics to gain insights into user behavior
• Managing multiple projects and effectively communicating project status to internal stakeholders
• Staying updated on the latest BI technologies and tools
• Assisting with ad-hoc duties and requests from stakeholders as needed.

• Minimum 1-2 years of experience in Business Intelligence or a similar role is preferred.
• Bachelor's degree in an analytical field such as Finance, Engineering, Mathematics, or Statistics. Fresh graduates are welcome to apply.
• Proficiency in SQL
• Proven experience developing dashboards, preferably with Tableau
• Proficiency in Python and DBT (data build tool) is a plus
• Strong analytical skills and a curious mindset
• Eagerness and initiative to learn and adapt to new technologies, tools, and methodologies
• Experience in stocks investing is a plus

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Hybrid working arrangement

Job Description:

You will play a key role in supporting our team by ensuring data accuracy and completeness. Your responsibilities will include:

• Adjust raw data to align with clients' templates and specifications.
• Utilize provided resources to fill in any vacant data fields.
• Reach out to campaign participants as needed to verify or gather additional information.

Requirements :

• Proficient in Microsoft Excel.
• Comfortable in working with numbers.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fresh graduates are encouraged, 1-2 years’ experience is a plus.
• Bachelor's degree in natural science, engineering, statistics, accounting, or mathematics preferred.
• Available to work a 3 to 6 month internship.
• Ready to work in a hybrid role; Monday and Friday (WFA); Tuesday, Wednesday, and Thursday (WFO) at Menara Sentraya, Blok M, South Jakarta.

Join us for the NonTech Job Prospects Exploration Day at Stockbit, where we aim to connect passionate individuals with exciting career opportunities beyond technology. This job is designed for job seekers interested in exploring roles in marketing, operations, finance, customer support, and more within the fintech industry. Attendees will gain insights into various non-technical roles, company culture, and the growth opportunities available at Stockbit.

Your Experience:

• Engage with industry professionals and learn about their career paths
• Participate in interactive workshops and Q&A sessions
• Network with hiring managers and team leaders
• Get tips on resume writing, interview preparation, and personal branding

We welcome candidates from all backgrounds who are eager to explore career pathways in a dynamic and innovative environment.

• Open to all candidates interested in non-technical roles
• No specific educational background required; a passion for learning and growth on Investment is essential
• Strong communication and interpersonal skills
• A proactive attitude and willingness to explore diverse career options

We are seeking a highly skilled and detail-oriented Senior Finance Operations Specialist to join our finance team. This role is essential in ensuring the accuracy, efficiency, and integrity of financial operations and processes. The ideal candidate has a strong background in finance, accounting, and operations, with an analytical mindset and the ability to manage complex financial data. As a Sr. Finance Ops Specialist, you will be responsible for:

• Responsible for daily reconciliation settlement and disbursement transactions and ensure that all transaction have been accurately recorded and processed.
• Promptly and comprehensively responds to follow-ups and special cases/concerns
• Collaborate with finance team for day-to-day tasks and end of day reporting
• Performing monthly reconciliation management fee from Investment Managers.
• Ensure management fee have been accurately recorded in internal system.
• Communicate effectively with internal team, partners, and others to gather information and resolve cases.
• Maintaining accurate and up-to-date documentation of reconciliation processes and procedures.
• Support to other departments as needed
• Support direct Supervisor/Head Division/Team/Committee in terms of the work to its ad-hoc/project based

• Bachelor’s Degree in Accounting, Accounting Information, Financial Management or Economics
• Experience within funds industry knowledge, the financial trading and financial instruments, especially mutual funds and bonds.
• Understand the mutual fund prospectus and fund fact sheet.
• Experience with daily calculation and reporting of the Net Asset Value (NAV) process
• Knowledge of corporate governance frameworks, securities regulations, and compliance standards.
• Maintain up-to-date knowledge of financial products, markets, and trends
• Maintain good relationships with partners, internal teams, and other entities
• Proficiency in Microsoft Office Excel and get used to reconcile big data
• Excellent analytical and problem-solving skills
• Attention to detail
• Ability to work independently and prioritize tasks effectively

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

v Memperkenalkan dan menjelaskan produk kepada customer

v Melakukan kunjungan ke customer

v Meningkatkan penjualan untuk pencapaian target

v Melakukan follow-up produk yang ditawarkan kepada client

v Mengikuti prosedur dan peraturan pekerjaan

v Mempelajari detail produk yang dipasarkan

Administration staff

STAFF ENGINEERING

PRODUCTION STAFF

PRODUCTION STAFF

1.      Laki-laki, min SMU sederajat

2.      Pengalaman minimal 1 tahun

3.      Diutamakan bagi yang memiliki SIO (Surat Izin Operator)

4.      Agresif, disiplin dan mampu berkomunikasi dengan baik

Bekerja sesuai Instruksi Kerja yang telah ditentukan Pemimpin Line

• Providing IT Support for Bosch Indonesia users following IT Service Management processes
• Operation of End Client Devices (IT Fleet Management and Manage Print Services), including of support and troubleshooting for all Bosch Indonesia locations
• Supporting Bosch Indonesia colleagues in their role as Local IT Infrastructure Partner and Local Services Support roles.

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.