About The Role

We are looking for a highly motivated and detail-oriented Finance and Accounting Associate to join AMODA. In this position, you will be responsible for tasks such as preparing financial statements, monitoring budgets, analyzing financial data, and assisting with payroll. You will also be involved in various accounting functions including accounts payable, accounts receivable, and general ledger maintenance. The successful candidate will have a strong understanding of financial principles, excellent analytical skills, and the ability to work with precision and accuracy.

Job Responsibilities

• Managing day-to-day financial transactions, including accounts payable and receivable, general ledger entries, bank reconciliations and daily cash flow
• Collaborating with cross-functional teams to gather financial data and address inquiries related to accounting and taxation
• Perform month-end and year-end closing process for the preparation of financial statements and management reports that guides for strategic decision-making
• Participating in audit processes and financial reviews, ensuring accuracy and thoroughness
• Assisting in the preparation and filing of tax returns for individuals, corporations, and other entities, ensuring compliance with local regulations
• Conducting in-depth research on tax laws and regulations to identify opportunities for optimization and compliance enhancement
• Staying at the forefront of industry trends and tax developments to provide informed guidance to clients and internal teams
• Assist in any ad-hoc duties assigned

• Bachelor’s degree in finance/accounting/Tax/Banking or a related field from a reputable university
• 3+ years of working experience in the finance/accounting/tax department for a high growth organization or a start-up company (preferably in the construction/manufacturing/hospitality industry)
• Strong understanding of local accounting principles especially the updated one such as PSAK 72 & PSAK 73, Tax Regulations, and Financial Reporting rules in Indonesia
• Proficiency in accounting software such as Accurate and Jurnal.id (preferably), Ms. Suite, and Taxation tools.
• Excellent attention to detail, analytic skills, and problem solving
• Effective communication and interpersonal skills for collaboration across diverse teams.
• Proactive, adaptable, and able to thrive in a fast-paced environment
• Having Brevet A & B certificates would be an advantage

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Jakarta.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.
  

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.
  

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

Requirements Analysis & Elicitation – Preparing Business requirements document.

Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.

Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.

Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.

Work closely with Technology to ensure proposed solution aligns with requirements.

Monitor and manage risks /issues related to requirements and scope-creep.

Assist in translating business requirements into test scenarios.

Experience in Business Analysis. 5-8 years

Experience in Corporate Payments/Transaction monitoring

KYC / CDD / Account opening procedures.

Pricing and Billing

Experience in analysis and implementation – identifying operational and technological impact, to ensure alignment between solution and business requirements.

Understanding of Technology but no need to have coding experience.

Candidates should be proficient in

1. Corporate Banking

2. Knowledge of scams and their modus operandi

3. Payment Fraud

4. Internet Banking

5. Regulatory and compliance around online payments

Personal Qualities:

Articulate well. Clarity in analyzing and writing business requirements.

Not an order taker, able to push back complex build needs and offer alternate solutions.

A great team player. Collaborate and communicate well with the other BAs.

Strong analytical and problem-solving skills.

Strong presentation and meeting skills

Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines

Highly resourceful and self-motivated

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Bali.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.
  

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.
  

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The Role

Main Responsibilities

• Create excitement in our product launches, workshops, and events for our guests.
• Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.

• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.

• Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stocktake exercises.
• Cashiering duties using the POS system to process payments.
• Work with the other pixie(s) to drive store sales performance under the direction of Lead Pixie.
• Working together with the Lead Pixie in ensuring daily sales target and store matrix are achieved (traffic, conversion, AOQ, AOV, ASP, etc).
• Deal with all issues that arise from our customers (complaints, grievances etc) in the best manner.

Requirements & Experiences :

• Female, Single, age 20 - 25 years old.
• 1 year experience in working as a retail store’s SPG/SA
• Good looking and fashionable
• Able to represent Love, Bonito’s unique proposition.
• Willing to be placed in any Love, Bonito’s chosen work location.
• Able to operate Ms. Word, Excel, Google Drive, and POS payment system.
• Able to get things done effectively and professionally.
• Trustworthy and take a great responsibility in fulfilling all the tasks given.
• Open to working various shifts and able to work 6 days a week (including weekends and public holidays). Weekends are where all the magic happens!

What you should be :

• A positive, charismatic, and fun personality.
• A genuine passion and interest in the fashion industry.
• A proactive and hands-on approach. Get it done right and fast!
• An ability to think and work systematically and under pressure.
• Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient!
• An ability to multitask and manage the store, including its inventory management.
• A customer-centric and people-oriented that is able to serve our customers professionally.
• An attitude to go above and beyond in meeting the targets.

About The Role

We are seeking a meticulous and organized Warehouse Administrator to join our dynamic team at AMODA, a leading construction technology company. As a Warehouse Administrator, you will be responsible for overseeing the daily operations of the construction warehouse, ensuring efficient inventory management, order fulfillment, and administrative support to the warehouse team. This position also requires handling inventory management, processing incoming shipments, overseeing administrative duties, ensuring the availability of raw materials, and generating reports. The Warehouse Administrator will also create purchase requests and track raw material consumption.

• Perform regular inventory and materials counts (daily, weekly, and monthly) as scheduled.
• Receive and inspect incoming shipments to verify the accuracy of items, quantities, and other details.
• Execute administrative tasks in an organized and systematic manner.
• Ensure the availability of raw materials for construction projects by maintaining standard minimum stock levels.
• Supervise and prepare weekly reports on raw material waste, incoming samples, and quality control samples.
• Create and submit purchase requisitions for materials needed for construction projects to the Warehouse Supervisor.
• Monitor and oversee the usage of raw materials to ensure efficient use and prevent shortages.

• A Diploma 3 or equivalent; additional education or certification in logistics, supply chain management, or a related field is advantageous.
• Demonstrated experience in warehouse administration or a comparable role.
• Knowledge of inventory management systems and industry best practices.
• Excellent organizational and multitasking abilities.
• High attention to detail and precision.
• Strong communication skills and the ability to work effectively in a team.
• Basic proficiency in computer usage and relevant software (e.g., Microsoft Office Suite/ Google Workspace, warehouse management systems).
• Willing to work from Monday to Saturday with max. 40 working hours.

Sebagai Kurir MyRobin Anda akan ditempatkan di perusahaan ekspedisi ternama Indonesia (J&T / SF Express / Sicepat / Lion Parcel / Anteraja / Shopee) sesuai dengan pilihan & kebutuhan yang tersedia

DESKRIPSI KERJA

Mengantarkan paket sesuai dengan ketentuan yang berlaku

KUALIFIKASI

• Memiliki motor dan SIM C
• Menguasai area yang dipilih
• Lulusan baru atau tanpa pengalaman boleh mendaftar

Your role 

In this context, you’ll be joining as Data Engineer, and reporting to the Tech Lead. As Data Engineer you will also be assisting cross-departments such as Marketing and Sales teams. The Data Engineer will complete routine data engineer work and oversee simple to complex projects of data migration, database migration, ETL Migration, and many more.

The Senior Data Engineer will be responsible for the following activities: 

• Work closely with data architects and other stakeholders to design scalable and robust data architectures that meet the organization's requirements
• Develop and maintain data pipelines, which involve the extraction of data from various sources, data transformation to ensure quality and consistency, and loading the processed data into data warehouses or other storage systems
• Responsible for managing data warehouses and data lakes, ensuring their performance, scalability, and security
• Integrate data from different sources, such as databases, APIs, and external systems, to create unified and comprehensive datasets.
• Perform data transformations and implement Extract, Transform, Load (ETL) processes to convert raw data into formats suitable for analysis and reporting
• Collaborate with data scientists, analysts, and other stakeholders to establish data quality standards and implement data governance practices
• Optimise data processing and storage systems for performance and scalability
• Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand data requirements and deliver solutions

• The job holder will be a key person for providing expert and strategic legal advice to management  
• To effectively assess and communicate Indonesia’s needs and actions to the APAC Legal Leadership Team (LT), and the APAC Legal Strategy to the Indonesian Leadership Team 

Accountabilities:

• To act as the first point of contact for all Syngenta teams based in Indonesia with regard to all legal and compliance matters affecting Syngenta’s business in Indonesia.  This includes providing advice and working with teams on matters regarding intellectual property, procurement, customer relationships, capital investment projects, corporate structuring, ethical leadership and compliance with policies and standards of Syngenta. 
• To provide objective, constructive, professional, client-focused and solution-oriented legal advice and guidance to support Syngenta’s various businesses in Indonesia. 
• To perform specific legal activities in compliance with applicable local laws and Syngenta policies and provide specific legal support on wide range of legal areas in Indonesia and to contribute to the delivery of the strategic objectives of Syngenta Indonesia, Asia BU and AMEA. 
• To actively promote the strengthening of a Legal & Ethical compliance culture within Indonesia and to ensure that all activities of Syngenta are undertaken in accordance with relevant laws and the standards prescribed by the Syngenta Code of Conduct. 
• Active participation as a member of the Indonesia Country Leadership Team (CLT). 
• To maintain a good awareness of developing of laws and regulations in Indonesia which may have an impact on the business and to translate this into action for the business. 
• To promote and be role model for ethical leadership and work closely with the Ethical and Finance Compliance teams regarding these matters. To conduct training and investigations as required on all policies and standards owned by the Legal and Compliance functions. 
• Management of tools and data platforms implemented by the Legal Department for the purposes of contracts management, risk assessment, IP management, reporting, or other matters as determined by the Legal Department from time to time. 
• Active participation in the Asia Legal Department Team and the AMEA Legal Department Team 
• Management of outside counsel and external legal consultancy budgets  

A Mixologist is responsible for achieving service excellence in bar operations. The person ensures compliance with the service standards, performance and quality.

The Duty Engineer ensures the seamless operation and maintenance of all residences facilities and systems. This role involves overseeing daily technical operations, addressing and resolving maintenance issues promptly, and ensuring that all equipment and infrastructure meet the high standards of the brand. The Duty Engineer also collaborates with various departments to anticipate and resolve potential problems, conduct routine inspections, and manage emergency repairs. Their goal is to provide a consistently exceptional guest experience by maintaining a safe, efficient, and well-functioning environment, all while adhering to the rigorous quality standards set by the residences. 

The Writers Bar Server is responsible for providing exceptional beverage service to guests, ensuring their satisfaction and enhancing their overall experience. Their primary responsibility is to accurately and efficiently take and process drink orders while maintaining a high level of professionalism and attentiveness. They offer personalized recommendations, share product knowledge, create a welcoming atmosphere and contribute to the hotel's reputation for service excellence. Their engagement with guests is crucial as they anticipate their needs and deliver beverages promptly and with attention to detail. Their exceptional service helps the hotel fulfil its commitment to providing a memorable and enjoyable stay for every guest.

The Chief Engineer oversees and manages all aspects of engineering and maintenance operations within the Residences. They are responsible for ensuring the efficient functioning and upkeep of the Residences' physical infrastructure, including electrical systems, HVAC, plumbing, and other essential equipment. They collaborate closely with various departments to address any maintenance issues promptly and implement preventive measures to minimize disruptions. Additionally, the Chief Engineer plays a pivotal role in implementing sustainable and energy-efficient practices, ensuring compliance with safety regulations, and coordinating major renovation or construction projects to maintain the residences' reputation for providing a superior residents experience. 

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach.  In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and set the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Description

• Are you passionate about transforming raw data into actionable insights and ensuring data governance? We’re looking for an Analytics Engineer to join our innovative team at Ajaib!

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail of it and ensure we have a strong sense of ownership.

Pushing Boundaries: The comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

Responsibilities

• Build and maintain robust data models to power business metrics.
• Design and implement data quality checks.
• Optimize data transformations using DBT and ensure smooth operations in BigQuery.
• Apply dimensional modeling techniques to build scalable data warehouse solutions.
• Collaborate with data engineers and business teams to align data infrastructure with business goals.

What You’ll Work With

• Data Modeling & Quality: DBT, BigQuery
• Programming Languages & configuration: SQL, Python, YAML
• Visualization: Metabase
• Version Control: GitHub

• Data Modeling: Experience with designing and implementing dimensional models.

• SQL: Mastery of SQL for complex queries and performance tuning.
• Python: Skilled in Python scripting for data transformations and automation.

Nice to have

• Experience with CI/CD tools like GitHub Actions or Jenkins.
• Advanced Python programming skills.
• Semantic Layer: Knowledge of semantic layer tools to make data accessible and meaningful.
• Data Quality: Hands-on experience for building data quality.

Youtap Limited is on the lookout for a FinOps - Cloud Cost Optimization Specialist to join our innovative team in Indonesia. In this role, you will be responsible for managing and optimizing our cloud expenditures, ensuring that we maximize the value from our cloud investments while maintaining high-performance standards for our digital banking solutions. Your efforts will directly contribute to building a financially sustainable cloud strategy for our company.

As a leader in the digital banking and payments space, Youtap helps consumers and merchants transact effortlessly through digital wallets and banking solutions. You will work closely with cross-functional teams, including IT, finance, and operations, to analyze spending patterns and implement cost-saving strategies that align with our organizational goals.

Responsibilities

• Collaborate with IT, finance, and business units to monitor, analyze, and report on cloud spending and utilization metrics.
• Develop and implement cloud cost allocation strategies to ensure accountable and efficient use of cloud resources across departments.
• Conduct regular reviews of cloud expenditures and identify opportunities for cost optimization and efficiency improvements.
• Assist with the negotiation of cloud service agreements to ensure favorable pricing and terms.
• Stay up-to-date with industry trends and best practices in cloud financial management and cost optimization.
• Educate and train internal teams on cloud financial management principles and foster a culture of cost-consciousness.
• Implement tools and processes to enhance visibility and management of cloud spending.

• Bachelor's degree in Finance, Business Administration, Computer Science, or a related field.
• 3+ years of experience in cloud financial management or cost optimization roles, preferably within the tech or financial services industries.
• Strong understanding of cloud platforms (AWS, Azure, Google Cloud) and their usage/cost management tools.
• Proven analytical skills, with the ability to interpret data and draw actionable insights for financial decisions.
• Excellent communication and collaboration abilities to work effectively across teams.
• Familiarity with FinOps practices or certifications is a plus.
• Ability to work independently and proactively identify and address cost optimization opportunities.

We offer competitive salary packages and a pleasant working environment.

• Developing creative and innovative designs for clothing and accessories
• Researching current fashion trends, styles, and fabrics
• Creating mood boards and sketches to communicate design concepts
• Collaborating with the product development team to bring designs to life
• Overseeing the entire design process from conceptualization to production
• Ensuring that designs meet the brand's aesthetic and quality standards
• Participating in fittings and making necessary adjustments to designs
• Keeping up to date with industry trends and developments
• Identifying new fashion trends and translating them into innovative designs
• Working with a variety of materials and techniques to create unique designs

• Bachelor's degree in Fashion Design or a related field
• Proven experience as a Fashion Designer
• Strong creative and artistic skills
• Proficiency in design software such as Adobe Illustrator and Photoshop
• Knowledge of garment construction and manufacturing processes
• Excellent communication and presentation skills
• Ability to work well in a team and meet deadlines
• Strong understanding of current fashion trends and styles

Amartha merupakan platform teknologi keuangan mikro terdepan yang memiliki misi mewujudkan kesejahteraan bersama lewat pembangunan infrastruktur keuangan digital bagi ekonomi akar rumput. Berdiri sejak 2010, Amartha hadir sebagai microfinance untuk menghubungkan usaha mikro pedesaan yang dijalankan oleh para pengusaha UMKM tangguh dengan akses permodalan terjangkau. Kami mendukung pengusaha UMKM tangguh di regional Jawa, Sumatera, Sulawesi, Nusa Tenggara dan regional lainnya.

Responsibilities

• Melakukan recovery Point (cabang) pasca fraud/high PAR (menunggak) dengan penugasan selama 3-6 bulan di Point yang direkomendasikan
• Berkoordinasi dengan BM, AM, RM, HMB terkait strategi recovery PAR dan evaluasi pencapaian bulanan
• Memberikan pendampingan perbaikan bisnis proses, mapping majelis, & revamping majelis.

• SIAP ditempatkan di seluruh cabang Amartha di Indonesia selama 3 - 6 bulan
• Berpengalaman dalam bidang Grameen minimal 2 tahun atau berpengalaman di perusahaan keuangan lainnya
• Memahami dan berpengalaman dalam bidang collection serta penanganan nasabah bermasalah
• Memahami & implementasi bisnis proses berdasarkan konsep Grameen model
• Bersedia traveling dan ditempatkan di seluruh Indonesia

Deskripsi pekerjaan : 

Menganalisa kerusakan pada audio 

Memperbaiki audio/speaker yang rusak dan bisa digunakan kembali seperti normal 

Membersihkan audio/speaker yang telah diperbaiki QC kembali audio/speaker yang telah diperbaiki 

• Menelepon dan verifikasi data ke customer
• Menawarkan produk-produk finansial via telepon
• Mengisi formulir dengan menggunakan program komputer yang tersedia
• Memastikan aplikasi terisi dengan lengkap
• Memastikan customer yang mendaftar ditindaklanjuti dengan cepat dan tanggap

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Deliver F&B services in accordance to departmental standards and procedures
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all patrons warmly upon arrival at the door and escort them to the table
• Ensure that all food & beverage are served according to service standard
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons' table at the correct temperature
• Try to remember individual patron's names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Report any complaints, incidents or other irregularities to management
• Assist other Food & Beverage outlets with their operations during peak times or when required