• Supporting business unit in preparation and execution of new projects.
• Assisting communication with Original Equipment Manufacturer (OEM)
  customer for new projects and series.
• Support sales report analysis for B2B after-sales activity.
• Perform other administrative duties as required.

CIMB NIAGA

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.

Strategi dan Perencanaan (Strategy & Planning)

To Acquire new relationship with anchor Islamic communities to achieve management target in community-related Sharia Funding & Financing portfolio

• Preparing overall sales plan to achieve sales target.
• Guide & motivate distributor’s sales team to drive sales.
• Acquire new customers on potential new segment & area.
• Planning, tracking and follow up of sales inquiries, orders, customers forecasting and planning of each individual account.
• Ensure timely payment of customers for deliveries and also follow up customer back order within the system
• Ensure achievement of customer service level including customer complaint management and also the coordination with internal sales admin to support on time delivery to customers
• Ensure updated price list and products information is sent to customers for follow up
• Keep customer relation in a consistent customer visit plan in supporting the “push through” of marketing activities for sales into market
• Handling customer complaints, feedback in timely and disciplined manner
• After sales support and concern in terms of warranty handling and product return due to errors
• Working together with Sales Manager to assess the weighted distribution of products within the distribution channel
• Work closely with product marketing team in developing the right product mix for the market and distribution to ensure consistent sales of market relevant products