Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff,  taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community

Manage the operations of the Spa and Wellness in the entire Resort by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives.  Ensuring the facilities and treatments offered continually exceed guest expectations 

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.  

Spa & Wellbeing Manager would be accountable for managing the budget, forecast on revenue and expense, capital expenditure, support the Wellness program and Accor’s Planet 21. And would be responsible for maintaining all regulatory requirements. 

Liaise and work alongside team member from other Department at all times to provide the best service and Resort experience, as well as to maintain connection with outside vendor and trainer to provide wellness and wellbeing activity for our guest 

General Duties 

• Manages and organizes Spa and Wellness team whose mission is to ensure the Wellness and Wellbeing of all guest in the Resort.  This is accomplished within the scope of a budget and in conformity with well- defined management norms. 
• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities. 
• Responsible for the operation of the Spa department (including  Fitness and The Shop), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. Both in term of assets and respect of equipment in all area. 
• Develop and maintain Spa menu that provide a wide range of appropriate treatments that would be suitable for our Resort Guest and to update this menu in a timely manner for any changes required.
• Gather information and remain fully informed of local and international trends in Spa operations, recommends new and up to date treatments as necessary for improvement  
• Develop and maintain Wellness and Fitness activities for in house guest during stay with focus on personalized program based on guest profile and needs 
• Develop and maintain the Shop as the only retail of the Resort to make sure that all items on sale are accounted for at all times, to make sure selection of item are of highest luxury standard 

We are seeking a talented Cathodic Protection Technical Product Engineer to join our team at PT Southern Tristar, based in North Cikarang, West Java. As a full-timeemployee, you will play a crucial role in developing and implementing innovative cathodic protection solutions for our clients in the oil and gas and energy industries.

What you'll be doing

• Definition of Calculation methodology/ Protection method definition.
• Definition of Material and determine Environmental conditions.
• Determination of the sacrificial anode quantities / location / material (Al /Zn / Mg) for the design life of the structure.
• Determination of the impressed current system size regarding the DC source and it’s associated anode ground bed.
• Issuing of Bid Doc for Procurement use.
• Establishing bidder lists, evaluating and pre-qualifying vendors, bid assessments, audits, reviewing supplier’s documentation for compliance with client/international specifications /rules.
• Assistance during MPQT, review for approval of subcontractor documentation.
• Management of CP site survey subcontractor on site. (Supervision / Training / Installation and Testing / Commissioning, if required).
• Assist with Technical clarification when required for clarification/negotiation all division (Cathodic Protection, Bolt and Nut, Cable Support System).

JOB DESCRIPTION

• Carrying out market research in order to keep up to date with customer trends, as well as trying to predict future trends.
• Collecting data on beauty trends (cosmetics/skincare) to be used as material/ideas for making new products.
• Innovating from trend data that has been collected.
• Selecting materials that are appropriate or relevant to the idea.
• Developing a project plan to be carried out, from the timeline, the development process sequence, to product launch.
• Providing briefs, monitoring the process, and providing input to the technical department (and other related departments) from sample making to large-scale production.
• Helping to develop ideas for the marketing, creative, and promotion departments to market newly launched products.
• Developing strategies and managing marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brands.
• Organising events such as product launches.
• Supervising advertising, product design and other forms of marketing to maintain consistency in branding.
• Analysing the success of marketing campaigns and creating reports.
• Conduct research, conduct product evaluations, and collect consumer opinions on products that have been sold or have just been launched as material for ideas for the next product.

Deskripsi Pekerjaan :

• Menjadi pemandu live streaming
• Menarik pelanggan secara online atau live streaming
• Melakukan penjelasan mengenai produk yang akan dipromosikan
• Membantu pelanggan memilih produk yang cocok bagi mereka
• Membuat konten untuk sosial media
• Mempertahankan rating toko online

• Perform risk assessments across functional areas related to finance and maintain operational risk.

• Participate in the development of systems to facilitate risk monitoring and improvement, ensuring alignment with the Group's targets and objectives.

• Assist in the development and implementation of finance compliance plans and programs.

• Collaborate in creating strategic plans to achieve financial compliance targets and ensure effective operations.

• Prepare reports for top-level management based on internal finance compliance reviews.

• Identify shortfalls in finance policies and processes, assess their effectiveness, and recommend changes as necessary.

• Maintain internal financial procedures to keep staff updated on modifications to existing compliance protocols, tax regulations, applicable laws, and industry standards.

• Coordinate and conduct finance compliance programs and projects as assigned.

• Prepare Finance Compliance Working Papers and Reports in a timely manner.

• Escalate significant findings or issues to the Compliance Leader.

• Monitor, review, and analyze deficiencies and irregularities in financial practices, proposing effective solutions.

• Inform and update executives, peers, and subordinates on relevant finance compliance information promptly.

• Submit finance compliance reports in a timely manner to meet delivery deadlines.

• Achieve and exceed goals regarding KPIs, budgets, and team objectives.

• Ensure high quality and reliable Finance Compliance Working Papers and Reports:

• All information must be accurate, valid, and based on actual conditions.
• Working papers are to be informative, neat, free of administrative errors, and well-organized.
• Document the company’s financial compliance activities to demonstrate adherence to relevant laws and regulations.

• Leverage technology effectively to generate finance compliance reports and provide management with analytical support for decision-making.

• Assist the Compliance Leader in fostering relationships with all organizational members to obtain client/customer satisfaction.

1. Bachelor’s degree (S1) in Accounting, Finance, or related field.

2. Experience in a Public Accounting Firm or related finance compliance role is preferred.

3. Maximum 25 years old and based in Bali.

4. Proficient in English and Bahasa (written and oral).

5. Basic knowledge of taxation, accounting principles, and financial regulations.

6. Strong communication and interpersonal skills.

7. Motivated to grow and enhance capabilities within oneself and others.

8. Appreciation for working within multi-cultural teams and diverse educational backgrounds.

•Consistently offer professional, friendly and engaging service

•Support the daily Spa Operations team,

•Provide leadership and direction for the day-to-day operations of the Spa with a focus on service and operational logistics

•Connect with guests and resolve concerns quickly and professionally

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

MidPlaza Holding is seeking a skilled and proactive Project Administrative and Operations Staff to support our project management team. In this role, you will play a vital role in ensuring that projects run smoothly and efficiently by providing essential administrative support and coordinating operational activities. Your contribution will be key to maintaining organized workflows and facilitating effective communication among various stakeholders.

Responsibilities:

1. Manage project correspondence (letters, emails, invoices, etc.) according to company procedures.
2. Ensure timely distribution of correspondence.
3. Help the Project Manager/Admin Coordinator with daily administrative tasks.
4. Keep all backup data stored properly and easily accessible.
5. Handle General Affairs tasks for the project department (e.g., buying supplies, booking vehicles, arranging meetings, etc.).
6. Assist the project team with business travel administration.
7. Prepare correspondence such as Purchase Requests (PR), Site Instructions (SI), memos, and other needed forms for the site.
8. Create schedules and coordinate meetings with internal and external teams (contractors).
9. Take notes and prepare Minutes of Meeting (MoM) for project meetings.
10. Organize project site documents following company procedures, including approved drawings, permits, meeting minutes, and other related documents.
11. Ensure timely distribution of project documents and information at the site.
12. Make sure all backup data is properly stored and easily accessible when needed.
13. Assist the Project/Construction Manager with daily administrative tasks.
14. Provide support for General Affairs tasks.
15. Complete project-specific licensing documents not handled by consultants and maintain good relations with external parties (local government, police, etc.).
16. Handle correspondence with government and private institutions.
17. Update supervisors on the status of licensing processes.
18. Manage vehicles and accommodations, including maintenance for project needs.
19. Oversee operational needs (petty cash) and logistics for the project.

• Minimum education : Associate's Degree (D3) or Bachelor’s Degree (S1).
• Have at least 1 years experience.
• Detail-oriented in performing tasks.
• Thinks in a structured manner.
• Friendly, honest, disciplined, enjoys interacting with people, and willing to help.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Photoshop).
• Familiar with internet operations (email).
• Good command of the English language.
• Strong communication skills.
• Able to coordinate effectively.
• Efficient in work.
• Presentable appearance.

MidPlaza Holding is looking for a dedicated and highly organized Project Administrative and Operations Assistant Manager to join our team. In this role, you will support project managers in the delivery of projects by ensuring efficient administrative support and operation coordination. You will assist in managing schedules, budgets, and reports while facilitating communication between various departments and stakeholders.

Responsibilities:

Administrative Duties :

1. Oversee all administrative tasks, including documentation, record-keeping, and correspondence related to project activities.

2. Maintain and update project schedules, calendars, and reports for internal and external stakeholders.

3. Handle procurement processes such as requisitions, purchase orders, and vendor coordination.

4. Ensure compliance with company policies and project-related regulations.

5. Support budget tracking, invoice processing, and expense monitoring.

Operational Support :

1. Coordinate logistics for project meetings, site visits, and client interactions.

2. Support resource allocation and tracking, including personnel, materials, and equipment.

3. Collaborate with team members to resolve operational challenges and improve efficiency.

4. Assist in preparing project deliverables, including reports, presentations, and proposals.

5. Act as a liaison between departments to facilitate project execution.

Leadership and Team Collaboration :

1. Supervise administrative staff or junior assistants, ensuring task completion and performance.

2. Work closely with Project Managers and team members to support strategic planning and execution.

3. Identify process improvement opportunities and propose solutions.

Education and Experience :

1. Bachelor’s degree in Business Administration, Project Management, or a related field.

2. 3–5 years of experience in administration, operations, or project support roles.

3. Experience in the construction, engineering, or project-based industries is preferred.

Skills :

1. Strong organizational and multitasking abilities.

2. Excellent communication and interpersonal skills.

3. Proficiency in project management tools and software (e.g., Microsoft Project, Asana).

4. Detail-oriented with the ability to meet deadlines under pressure.

5. Problem-solving skills and the ability to adapt to changing priorities.

MidPlaza Holding is seeking a Supervisor Site MEP to lead mechanical, electrical, and plumbing operations at our construction projects. This role is vital for ensuring that all MEP systems are designed, installed, and maintained to the highest standards while meeting project specifications and regulatory requirements. The ideal candidate should have a strong background in MEP systems, excellent leadership skills, and the ability to communicate effectively across teams.

Responsibilities:

• Provide technical support and guidance to the Chief Construction MEP in achieving departmental strategic objectives.
• Oversee the installation, testing, and commissioning of all MEP systems, ensuring compliance with project requirements.
• Coordinate with various teams, including architects, contractors, and engineers, to ensure smooth project execution.
• Manage the Maintenance Request System and oversee the execution of maintenance tasks for all MEP systems.
• Ensure all on-site MEP operations follow health and safety regulations, including conducting regular safety inspections and audits.
• Develop and implement Preventive Maintenance Programs tailored to MEP systems.
• Supervise subcontractors and ensure quality standards are maintained during all installation and maintenance processes.
• Conduct regular site inspections to check the progress of MEP installations and troubleshoot any issues that arise.
• Maintain accurate documentation of MEP systems, including drawings, specifications, and maintenance records.
• Prepare and manage budgets for MEP projects and maintenance activities.
• Ensure effective communication within the team and assist in developing and training junior staff.
• Report on project progress and challenges to senior management and participate in strategic planning.
• Actively promote a culture of continuous improvement, innovation, and commitment to excellence within the MEP teams.
• Ensure compliance with all local building codes and MEP standards.
• Provide input for project risk assessments and mitigation strategies related to MEP works.
• Stay updated on industry trends, technologies, and regulations impacting MEP systems.

• Minimum education of a vocational high school.
• A minimum of 3 years of experience as an mechanical & electrical technician.
• Strong knowledge of electrical systems and electrical engineering principles.
• Understanding of mechanical and electrical codes and standards.
• Proficient in electrical design software and AutoCAD.
• Good communication skills: must be able to speak, read, write, and understand both English and the primary language used in the workplace to ensure effective information flow.
• Capable of being a Change Agent and driving the pursuit of continuous improvement.
• Possesses leadership, delegation, motivation, and team-building skills.
• Effective conflict resolution and problem-solving abilities.
• Demonstrates professionalism.
• Good knowledge of information systems.
• Understanding of relevant legislation (building codes, fire safety, and national standards).

• Merawat hewan, termasuk mamalia, burung, reptil, amfibi, ikan, dan invertebrata
• Memenuhi kebutuhan hewan
• Menjamin kesejahteraan hewan
• Menyiapkan dan mendistribusikan pakan hewan
• Memeriksa fasilitas di kandang
• Melakukan observasi kandang secara rutin
• Menjaga kebersihan dan sanitasi kandang
• Memberikan edukasi kepada pengunjung
• Bekerja sama dengan tim untuk menciptakan pengalaman yang baik bagi pengunjung

• Menyiapkan dan menyajikan minuman, seperti kopi, teh, dan minuman lainnya
• Merawat dan membersihkan mesin espresso
• Menjaga kebersihan kedai kopi
• Menerima dan melayani pesanan pelanggan
• Menjelaskan dan menyarankan menu untuk konsumen
• Mengurus inventaris
• Menjalankan mesin kasir
• Menyiapkan camilan atau makanan ringan

• Keterampilan manajemen proyek
• Keterampilan penelitian ditambah dengan keterampilan IT yang sangat baik
• Keterampilan pengadaan dan negosiasi
• Manajemen waktu dan keterampilan multi-tugas
• Pendekatan yang fleksibel dan inovatif untuk bekerja
• Keterampilan memecahkan masalah

Dari ulasan di atas bisa terbayang ternyata tugas maintenance tidak mudah dan kompleks. Untuk itu perlu SDM yang berkualitas dan memiliki banyak ketrampilan agar bisa menjadi staf maintenance yang baik.

• Menyiapkan dan menyajikan minuman, seperti kopi, teh, dan minuman lainnya
• Merawat dan membersihkan mesin espresso
• Menjaga kebersihan kedai kopi
• Menerima dan melayani pesanan pelanggan
• Menjelaskan dan menyarankan menu untuk konsumen
• Mengurus inventaris
• Menjalankan mesin kasir
• Menyiapkan camilan atau makanan ringan

• Menyambut tamu dengan baik
• Menawarkan dan mengantarkan tamu ke meja makan
• Menjelaskan dan menawarkan menu makanan dan minuman
• Memastikan makanan dan minuman yang dipesan telah disiapkan

• Menyapu, mengepel, menyedot debu, dan membersihkan jendela
• Menata mebeler
• Membuang sampah
• Menutup ruang perkantoran
• Memelihara peralatan kebersihan
• Mengelompokkan sampah sesuai jenisnya
• Memelihara taman dan bunga
• Membersihkan saluran dan jalan lingkungan
• Melaksanakan tugas lain sesuai perintah atasan

Deskripsi Pekerjaan:

- Melaksanakan tugas-tugas yang diberikan melalui platform kami.

- Tugas diberikan secara acak oleh para penjual di platform marketplace.

- Setiap tugas yang diselesaikan dengan sukses akan mendapatkan komisi sebesar 20%

Jam Kerja:

- Fleksibel, mulai dari pukul 09.00 hingga 22.00 WIB.

- Kakak bisa memilih kapan saja untuk menyelesaikan tugas selama rentang waktu tersebut.

Pendapatan:

- Komisi sebesar 20% dari setiap tugas yang berhasil diselesaikan.

• Mengurusi seluruh media milik toko online yang meliputi email, media social, dll
• Mengecek setiap barang yang masuk
• Memproses seluruh orderan yang masuk
• Membalas seluruh chat / pertanyaan dari konsumen yang masuk
• Memproses seluruh orderan yang sudah paid
• Mengurusi resi pengiriman
• Merekap penjualan dan kiriman harian
• Packing paket

• Mengurusi seluruh media milik toko online yang meliputi email, media social, dll
• Mengecek setiap barang yang masuk
• Memproses seluruh orderan yang masuk
• Membalas seluruh chat / pertanyaan dari konsumen yang masuk
• Memproses seluruh orderan yang sudah paid
• Mengurusi resi pengiriman
• Merekap penjualan dan kiriman harian
• Packing paket

• Mempersiapkan dan menyortir dokumen sebelum datanya dimasukkan ke dalam komputer.
• Memasukkan data ke dalam database milik perusahaan.
• Memeriksa dan memastikan keakuratan data yang sudah dimasukkan ke dalam database.
• Menyelesaikan perbedaan informasi dan data yang tidak lengkap.
• Membuat data cadangan yang menjadi bagian dari rencana kontingensi.
• Menanggapi permintaan informasi dari anggota yang berwenang.
• Menguji sistem database baru dan pembaruan dari perangkat lunak.
• Mengelola dokumen dan catatan dengan baik.
• Menyiapkan laporan yang relevan sesuai dengan kebutuhan.
• Menerima dan memproses invoice untuk pembayaran dan memperbarui rincian invoice.
• Mengidentifikasi dan mengoreksi kesalahan saat memasukkan data menggunakan metode kontrol kualitas yang sesuai.

• Mengurusi seluruh media milik toko online yang meliputi email, media social, dll
• Mengecek setiap barang yang masuk
• Memproses seluruh orderan yang masuk
• Membalas seluruh chat / pertanyaan dari konsumen yang masuk
• Memproses seluruh orderan yang sudah paid
• Mengurusi resi pengiriman
• Merekap penjualan dan kiriman harian
• Packing paket
• Bekerja secara Remote / WFH

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Some of your duties will include:

The Superintendent Mills will oversee the construction, commissioning, and operational readiness of the expanded milling circuit as part of the mineral processing plant capacity expansion. The role will require close collaboration with engineering, procurement, construction, and operations teams to ensure successful project execution.

Project Execution and Management:

• Lead and coordinate all milling-related activities during the EPC project lifecycle.
• Supervise the installation, commissioning, and testing of milling equipment and related systems.
• Ensure adherence to project schedules, budgets, and quality standards.

Technical Oversight:

• Provide technical guidance on milling processes and equipment, including SAG mills, ball mills, and related auxiliary systems.
• Review and approve technical designs, specifications, and vendor documentation.
• Identify potential technical risks and implement mitigation strategies.

Operational Readiness:

• Develop commissioning and start-up plans for the milling circuit.
• Train and mentor operational staff to ensure a seamless transition from project to operations.
• Collaborate with the process optimization team to meet throughput, recovery, and product quality targets.

Stakeholder Management:

• Act as a key liaison between the EPC contractor, vendors, and site teams.
• Provide regular progress updates to senior management and other stakeholders.

Promote and enforce HSE best practices in all milling-related project activities; Ensure compliance with site and regulatory standards.

Tugas dan Tanggung Jawab :

• Membuat purchasing order sesuai dengan permintaan pembelian (PP) dana tau purchase order (PO) sesuai limit strock barang tertentu dan memastikan kedatangan PO sesuai dengan tanggal kirim/DT
• Mencatat semua pembelian yang dilakukan
• Memeriksa fisik barang dating disesuaikan dengan spesifikasi dari purchase request (PR) : jika diperlukan berkoordinasi dengan pembuat purchase request (PR)
• Memastikan catatan mutu terdokumentasi dengan baik