• Maksimal usia 35 tahun
• memiliki pengalaman bekerja minimal 1 tahun sebagai Cook / Koki / Juru Masak
• Diutamakan yang memiliki keahlian memasak Jepang

1. Berkoordinasi dengan tim BD-Sales untuk kebutuhan ekspansi (baik untuk kota baru maupun existing), termasuk
kebutuhan coworking space, storage training room dan meeting room)
2. Negosiasi dan koordinasi dengan vendor terkait pengadaan kebutuhan ekspansi (office space dan storage),
barang, dan jasa (internet, cctv, konstruksi) di kantor cabang
3. Melakukan fit out untuk ekspansi kantor cabang (ruko)
4. Bertanggung jawab untuk mengawasi operasional kantor wilayah Jawa Timur, wilayah Indonesia bagian tengah
dan timur, diantaranya:
a. Berkoordinasi dengan user di kantor cabang serta pengadaan untuk kebutuhan rutin kantor seperti Sanitasi,
ATK, Pantry, kursi, lemari, dan fasilitas pendukung lainnya
b. Maintenance fasilitas kantor cabang yang berupa ruko seperti menjadwalkan cuci rutin AC, membersihkan
toren air, maintenance building checklist dan pengajuan perbaikan apabila ada yang rusak)
c. Mengatur dan mengawasi pekerjaan OB di kantor cabang
5. Submit pembayaran (FPR) ke tim Finance untuk kebutuhan kantor cabang (Sampah, IPL, dll) serta melakukan
pencatatan Petty Cash dan membuat report pengeluarannya setiap 2 minggu
6. Melakukan update data Opex dan Capex setiap bulannya
7. Support stock opname aset tahunan untuk kantor cabang

Director of Revenue Management

We are seeking a visionary and analytical Director of Revenue Management to join our team. As a key member of our leadership team, you will be responsible for developing and implementing revenue optimization strategies to maximize our organization's financial performance.

Employment will be under local contract. Open for Indonesian citizens only.

What you will be doing:

• Lead the development and execution of revenue management strategies to optimize pricing and inventory across all channels.
• Analyze market trends, competitive landscape, and historical data to forecast demand and make informed pricing decisions.
• Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
• Oversee the management of distribution channels and partnerships to maximize revenue opportunities.
• Develop and maintain a robust reporting system to track key performance indicators and provide actionable insights.
• Implement and optimize revenue management systems and tools to enhance decision-making processes.
• Present revenue performance reports and recommendations to senior leadership and stakeholders.
• Stay current with industry trends and best practices in revenue management to maintain a competitive edge.
• Drive the annual budgeting process and ensure adherence to financial targets.

• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

DFDL Indonesia has been meeting the needs of local and international investors since 2011. With our deep expertise in international legal and tax matters, we have seamlessly integrated this knowledge with our thorough understanding of Indonesia's business environment. This powerful combination enables us to offer customized and all‐encompassing solutions that perfectly align with the unique requirements of our clients in Indonesia.

We specialize in a broad range of corporate and commercial law areas in Indonesia, catering to diverse industries. Our services encompass all aspects of investment in Indonesia, such as concessions, joint ventures, mergers and acquisitions, asset acquisitions, financing, construction, and dispute resolution. At Nusantara DFDL Partnership, we provide comprehensive legal, tax, and customs services to both local and foreign investors operating in Indonesia or seeking to establish cross‐border operations across the Archipelago. Whether our clients require assistance with specific deal elements or end‐to‐end support throughout the investment process, our highly skilled team is adept at delivering tailored solutions. We are widely recognized for our meticulousness, analytical approach, and pro‐business mindset.

Position:

We are currently looking to recruit a qualified candidate to join our Indonesia Office as a Legal Secretary.

The successful candidate will have the opportunity to work in a multi-cultural environment with career development and personal growth opportunities.

Reports to: Managing Director

Key external relationships: Clients and local authorities

Key internal relationships: Managing Director, Partners, Office Manager, and all staff Indonesia office.

Salary range: Competitive, varying based on the qualifications and experience of the successful applicant.

Position type: Full Time

Location: Jakarta, Indonesia

Main Duties of the Role:

• Duties and responsibilities may include, but are not limited to, the following:
• Types letters, memoranda, or other materials from straight copy, rough drafts or verbal instructions. Prepares handbooks, training materials, and other program materials.
• Proofread and correct prepared materials for correct grammar, spelling, punctuation, format, syntax, and consistency.
• Processes routine documents of moderate complexity requiring knowledge of the terminology, policies, and procedures of a legal office.
• Schedules meeting rooms for internal use and with external parties.
• Receives, sorts, and distributes incoming mail and legal document deliveries.
• Composes routine correspondence independently as appropriate and as time allows.
• Provide administrative support, arrange travel includes scheduling transportation and making hotel reservations.
• Administering and filing client matter documents.
• Handling the office administration.
• Performs other duties as required to accomplish the objectives of the position.

Essential Skills:

• Knowledge of office administration, clerical procedures, and recordkeeping systems
• Advanced communication and interpersonal skills
• Strong attention to detail
• Strong time management skills with a proven ability to meet deadlines
• Ability to use standard office equipment such as computer, desk scanners, copiers, and scan faxes
• Ability to anticipate work needs and follow through with minimal direction; takes initiative
• Ability to quickly learn and integrate new technical skills and knowledge; seek out avenues to enhance technical skills
• Ability to prioritize, organize workflow, and use time efficiently
• Ability to perform at high levels in a fast-paced, ever-changing work environment and to pivot quickly, responding with flexibility to changing priorities and work demands
• Ability to act with discretion, tact, and professionalism in all situations Page 2
• Strong customer service orientation; proven ability to work and communicate with all levels of internal and external clients
• Ability to sit for prolonged periods at a desk/workstation
• Ability to execute tasks, and make decisions with limited information

Ability to:

• Perform all the relevant duties of the position with only general supervision.
• Operate a personal computer terminal, printers, and specialized database software.
• Keyboard to perform data entry onto pre-formatted screens and to compose correspondence at a rate of 50 w.p.m.
• Analyze recurring problems and apply appropriate solutions.
• Must be able to write correspondence in a professional manner.
• Ability to maintain confidential and sensitive information.
• Prioritize work in order to meet multiple deadlines and conflicting demands, while maintaining schedules.
• Must be able to work effectively as part of a team devoted to customer service.

Desirable Skills & Experience:

• A minimum diploma’s degree (i.e., Program Diploma Tiga or D3).
• 1-3 years’ in similar role, preferably in a law firm, professional services or financial environment
• Ability to work under pressure, meet deadlines and to operate in a multi-cultural environment.
• Proficient in both spoken and written English

Applications should include a curriculum vitae or resume, accompanied by a covering letter outlining the candidate’s interest in and suitability for the position.

All applications and expressions of interest will be treated confidentially and reviewed only by DFDL Senior Management and the Human Resources team.

Please note that this position is open until filled. Applications will be reviewed and processed on a rolling basis and only shortlisted candidates will be contacted.

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

• Memperkenalkan produk kepada pelanggan
• Menawarkan produk kepada pelanggan
• Mencari pelanggan baru (Toko baru atau Outlet baru)
• Menjaga hubungan yang baik dengan pelanggan
• Melakukan kunjungan secara rutin kepada pelanggan

Requirements

• Minimal Diploma / S1
• Menguasai Area Jawa Timur
• Pengalaman kerja minimal 1 tahun dibidang yang sama
• Memiliki komunikasi yang baik
• Target Oriented
• Bersedia di tempatkan di seluruh Cabang di Area Jawa Timur (Surabaya, Jember, Kediri, Malang)

Job Descriptions:

1. Handle day to day HR operations issues
2. Responsible for full cycle of recruitment process
3. Responsible for employee onboard and offboarding process
4. Responsible for employee performance review
5. Participate in formulating company PP, HR policies, work procedures or SOP
6. Ensure HR policies being carry out effectively
7. Monitoring employee attendance and plan strategic to improve it
8. Maintain good relationship and communication with internal and external stakeholders. (IR and ER)
9. Any other ad hoc duties assigned

We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.

Deskripsi Pekerjaan:

• Mengelola kegiatan produksi agar mencapai KPI target segi kualitas dan kuantitas.
• Merencanakan jadwal produksi dan berkoordinasi dengan departemen terkait.
• Memastikan proses produksi berjalan sesuai SOP.
• Mengawasi penggunaan bahan baku secara efektif dan efisien.
• Bertanggung jawab terhadap kualitas produk agar sesuai standar.
• Improvement terhadap efisiensi proses produksi secara berkelanjutan.

Kualifikasi:

• Pendidikan minimal S1 Teknik Industri/Mesin/Bidang Terkait.
• Pengalaman minimal 3 tahun di bidang yang sama
• Memiliki kemampuan analisis, problem solving, dan kepemimpinan yang baik.
• Mampu bekerja di bawah tekanan
• Berkomunikasi dengan baik di lingkungan team yang multi culture.

Document Control Specialist mengelola seluruh dokumen yang terkait dengan sistem manajemen mutu. Kandidat akan bertanggung jawab untuk memastikan kepatuhan dokumen terhadap standar, menjaga konsistensi, serta mengelola akses dan distribusi dokumen kepada tim. Peran ini penting untuk mendukung kelancaran proses operasional dan memastikan dokumentasi yang akurat dan selalu diperbarui.

Tanggung Jawab:

• Mengelola, mengorganisir, dan menyimpan dokumen mutu, termasuk prosedur, manual, catatan, dan formulir.
• Mengembangkan dan mengimplementasikan sistem pengendalian dokumen untuk memastikan semua dokumen versi terbaru dapat diakses.
• Meninjau dan memperbarui dokumen sesuai standar mutu dan regulasi yang berlaku.
• Berkoordinasi dengan tim internal untuk distribusi dokumen yang diperlukan dan memastikan kepatuhan terhadap standar manajemen mutu (misalnya ISO 9001).
• Menjalankan audit internal dokumen secara berkala untuk memastikan kepatuhan dan konsistensi.
• Melakukan pelatihan dan pembinaan kepada staf terkait manajemen dokumen sesuai dengan prosedur perusahaan.

Kualifikasi:

• Pendidikan minimal S1 di bidang Administrasi, Manajemen, Teknik Industri atau bidang terkait.
• Pengalaman kerja minimal 2 tahun dalam pengelolaan dokumen, terutama di industri yang menerapkan standar mutu.
• Pengetahuan tentang ISO 9001 atau standar mutu lain merupakan nilai tambah.
• Detail-oriented dengan kemampuan organisasi dan pengelolaan dokumen yang kuat.
• Terampil menggunakan software manajemen dokumen dan aplikasi MS Office (Word, Excel, PowerPoint).
• Kemampuan komunikasi yang baik, baik secara lisan maupun tulisan.
• Diutamakan domisili Tasikmalaya.

Keahlian Tambahan:

• Kemampuan multitasking dan manajemen waktu yang baik.
• Mampu bekerja mandiri maupun dalam tim.
• Memiliki keterampilan analisis dan pemecahan masalah yang baik.

RESPONSIBILITIES:

1. Accompany the Sales team in Anwyzing or initial briefing with clients (workload will

be adjusted &; if the Design Director / Design Manager / Senior Design is unable and

with the permission of the Design Director / Design Manager).

2. Accompany the Sales team during the initial site survey together with PIC Project &

ME Advisor.

3. Attend the initial project handover/brief from the Sales team.

4. Create Design Concept, Presentation, Moodboard and present to Client under the

supervision of Design Manager / Design Director.

5. Prepare Schematic for price estimation &; coordinate with CBD and ME teams to

produce creative designs &; competitive prices.

RESPONSIBILITIES:

1. Develop and implement innovative strategies to streamline plant operations and reduce costs so as to support the company’s ability to compete.
2. Screening, recruiting and training factory workers in accordance with the standards set by the company.
3. Ensure the implementation of quality supervision, by directing quality control officers to perform their responsibilities.
4. Ensure that every tool and machine is in good condition to support the running of the production process and the achievement of optimal production results.
5. Directing the PPIC Manager to prepare planning and making pre-production documents as a basis for implementing the production process properly and correctly.
6. Planning the procurement of materials and production materials accurately and efficiently, so that they are available on time as needed.
7. Conduct periodic evaluations of material and spare parts stocks to be able to determine the right use strategy and reduce excessive stock.
8. Perform value engineering to find production and construction systems, as well as the use of the right materials to get optimal results at an efficient cost.
9. Ensure that PPIC conducts accurate and neat inventory control and periodically carries out stock-taking with the accounting department and is responsible for the results.
10. Ensure the maintenance of machinery, tools and facilities both office and building is carried out properly.
11. Motivate all factory employees to have a good work ethic for mutual progress.
12. Maintain good relations and coordination between parts of the factory organization.
13. Instill an understanding of cultural values, mission and vision of the company to all factory personnel and apply them in daily work activities.

Job Descriptions : 

• ERP Project Management: 

 - Lead and oversee the successful implementation of ERP projects from planning 

   through to execution and post-

   implementation support.

 - Manage project timelines, resources, budgets, and stakeholder expectations to 

   ensure project success.

 - Coordinate cross-functional teams to deliver ERP solutions that meet client 

   specifications and requirements.

• Business Process Analysis: 

 - Analyze and map existing business processes, identify inefficiencies, and 

   recommend improvements through ERP system customization.

 - Work closely with key stakeholders to ensure that the ERP system is configured to 

   meet the company’s business goals.

• System Design and Customization: 

 - Design ERP systems and modules based on business requirements, ensuring 

   compliance with local regulations.

 - Adapt and customize the ERP solution to handle changes in local business 

   regulations or industry standards.

• Regulatory Compliance: 

 - Ensure that the ERP system is consistently updated and modified in response to local 

   regulation changes, ensuring compliance across all areas of operation.

• System Testing and Quality Assurance: 

 - Oversee the system testing phase to ensure that the ERP solution functions correctly 

   and effectively, meeting all specifications.

 - Collaborate with technical teams to identify, address, and resolve any issues or bugs.

• Content Management: 

 - Manage system content updates and configuration changes, ensuring that data is 

   accurate and aligned with business requirements.

• Business Development Support: 

 - Provide ongoing support for business development teams, offering ERP system 

   insights and expertise to drive business growth and improve operational performance.

• Reporting and Documentation: 

 - Prepare detailed periodic reports on project progress, milestones, and outcomes for 

   internal and client stakeholders.

 - Ensure proper documentation is maintained for all phases of the ERP implementation 

   process.

Requirements :

 - A Bachelor’s Degree in Information Systems, Information Technology, Business, 

  Industrial Engineering, or a related field.

 - Minimum of 5 years of experience working as an ERP consultant, with a strong 

   preference for candidates with experience in the manufacturing industry.

 - Proven track record of managing and delivering successful ERP projects.

 - Strong Project Management skills with experience handling cross-functional teams 

   and ensuring projects are completed on time and within budget.

 - Solid understanding of ERP systems, system design, and configuration.

 - Ability to analyze and improve business processes with a focus on maximizing ERP 

   system performance.

 - Fluent in English (oral and written).

 - Proficiency in Bahasa Indonesia (oral and written).

 - Maximum age of 35 years.

 - Strong problem-solving skills and the ability to think critically in complex situations.

 - A positive attitude with a proactive, can-do mindset.

 - Excellent communication and interpersonal skills for effective collaboration with 

   internal teams, clients, and stakeholders.

 - Adaptable, with the ability to thrive in a fast-paced and dynamic environment.

TUGAS DAN TANGGUNG JAWAB

1. Mengumpulkan data – data yang dibutuhkan untuk pembuatan gambar pelaksanaan (shop drawing) dan gambar akhir (asbuilt drawing)

2. Berkoordinasi dengan Site Manager mengenai prioritas - prioritas pekerjaan dan hal – hal teknis

3. Membuat gambar pelaksanaan (shop drawing) dan gambar akhir (asbuilt drawing) sesuai dengan data – data yang dikumpulkan dengan mengacu pada gambar perencanaan (for construction drawing)

• Bachelor Degree in Architurecture, Interior or Civil Preferable.
• 
  
• Able to use Microsoft Project, make S Curve,
• 
  
• Mastering AutoCAD, Mastering SketchUp and read Interior Drawing.
• 
  
• Excellent Communication skill in Bahasa Indonesia and English

• Mendampingi tim Sales dalam Anwyzing ataupun briefing awal dengan client (workload akan disesuaikan).
• • Mendampingi tim Sales saat survey lokasi awal bersama dengan PIC Project & ME Advisor.
• • Menghadiri handover/brief awal proyek dari tim Sales dan membuat kesepakatan untuk target market yang ingin dicapai.
• • Membuat Design Concept, Presentasi, Moodboard serta mempresentasikan ke Client.
• • Menyiapkan Schematic untuk estimasi harga & berkoordinasi dengan tim CBD serta ME agar menghasilkan desain yang kreatif & harga yang kompetitif
• • Menyiapkan & memeriksa Gambar Konstruksi/ Tender sebelum approval/ pun submit ke Client.
• • Menyiapkan material dan form approval sesuai harga yang disetujui oleh Client.
• • Menjelaskan ke Client secara komperhensif setiap Gambar/Form yang akan dimintakan persetujuan.
• • Mendistribukan Gambar For Construction dan Form Approval yang sudah di tanda tangan/paraf Client ke internal sesuai dengan standar yang berlaku.
• • Melakukan Handover dengan Tim Project & Purchasing setelah gambar diperiksa & diparaf oleh klien.
• • Menghadiri Kick-off meeting setelah Tim Project mempelajari Gambar For Construction saat Handover.
• • Berkoordinasi dengan Divisi Project, Purchasing, maupun vendor secara berkala untuk kelancaran proyek.
• • Berkoordinasi dengan Divisi CBD & Project jika ada permintaan Client diluar BQ awal yang membutuhkan penambahan harga.
• • Melaporkan setiap progress proyek yang sedang dikerjakan kepada Manajer Desain/ Direktur Desain termasuk kendala-kendala yang ada dan berusaha memberikan solusi dari kendala tersebut.
• • Mengikuti weekly meeting internal secara berkala yang diadakan oleh Manajer Desain.
• • Memeriksa shop drawing vendor.
• • Mengunjungi lapangan secara berkala untuk memastikan kelancaran proyek dan hasil yang terbaik.
• • Mendampingi Desainer lainnya (dalam hal ini Designer) dalam membangun relasi dengan client/ meeting dengan client jika salah satu dari Design Director/Design Manager/ Tim Sales tidak ada yang dapat mendampingi.
• • Bertanggung jawab terhadap kualitas implementasi di lapangan dari segi kreatifitas dan estetika.
• • Bertanggung jawab dalam mengatur waktu (timeline) setiap proyek yang ditangani dan bekerja sama dengan PIC Divisi lain sehingga dapat memenuhi target yang telah ditentukan sebelumnya.
• • Bertanggung jawab dalam memberikan penjelasan skematik kepada Tim CBD untuk perhitungan harga sesuai dengan kesepakatan di awal meeting handover mengenai target market dalam satu proyek.
• • Mendampingi Designer dalam tahapan development design bersama Design Direktur.

Tasks & responsibilities

• Oversee the management of clients' tax obligations, including VAT, Corporate Income Tax, and Withholding Taxes (Articles 21/23/25), ensuring compliance with applicable regulations.
• Ensure the accurate and timely preparation and submission of clients' tax reports.
• Assist clients in resolving tax-related issues, including tax audits, disputes, or appeals.
• Prepare clients' financial statements in accordance with applicable accounting standards (PSAK or IFRS).
• Perform financial reconciliations to ensure data consistency and accuracy.
• Guide and supervise the performance of junior accounting staff within the team.
• Build and maintain strong relationships with clients, ensuring high-quality service delivery.
• Conduct training sessions for the team on the latest tax regulations and accounting practices.
• Review changes in tax regulations and develop relevant internal policies.

• Dapat melakukan perawatan mold dan dies, seperti preventive, periodical mold & dies.
• Dapat menggunakan alat ukur (caliper, micrometer, dial gauge, height gauge, dan pin gauge).
• Dapat menggunakan alat machining (surface grinding, lathe, dan milling).
• Memiliki keahlian dalam membaca drawing teknik / struktur design.
• Memiliki keahlian menggunakan TIG welding / laser welding menjadi nilai tambah.
• Dapat bekerjasama secara individu dan tim, cepat belajar, dan memiliki komunikasi baik
• Dapat membuat ide kaizen/improvement, Aktifitas Safety & 5S, etc

1. Pria berusia max 35Tahun
2. Pendidikan Sarjana peternakan / Dokter hewan
3. Berpengalaman posisi yang sama minimal selama 3 Tahun
4. Terbiasa menggunakan Office atau WPS
5. Memimpin tim penjualan di area Jawa Barat
6. Memastikan penjualan sesuai target
7. Memiliki kemampuan kepemimpinan dalam
8. mengelola tim dengan baik
9. Memiliki SIM A
10. Penempatan di Jawa barat

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

• handling Nasabah membantu permasalahan nasabah
• Membantu menjawab pertanyaan nasabah
• Menjelaskan terkait produk kepada nasabah

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.