This role will be responsible for maintaining/enhancing customer relationships, responding to client queries (across RMS & CPS) via CSO, perform triage/ coordination with Global Service Center team focusing on Data pulls, reports, resolution and triaging of client queries, and driving overall client satisfaction

Responsibilities

Client Engagement

• Responsible for coverage analysis & client queries elements of JBP, including defining success criteria and tracking mechanisms, aligning with customer on ways of working, and defining service delivery elements of JBP 
• Responsible for coverage analysis & client queries elements of client review process, including review and tracking value delivery against JBP across teams and markets and tracking actions for improvement as needed
• Responsible for account ID setup and initial technical support through direct support or triaging technical support requests to right functions (e.g., support on NIQ fundamental tools and Essential platform usage training) as part of the client onboarding process
• Accountable/responsible for change management and transition components of tactical client training (e.g., self-guided in platform training, self-paced courses on NIQ data and tools) 
• Responsible for managing client issues and triaging issue to right issue owner for resolution; Responsible for collecting Voice of Customer for User Experience & Service Model related topics, input through proper VoC collection methods (see VoC deep dive)
• Responsible for maintaining and promoting CSO to clients,  managing and maintaining NIQ knowledge articles, and improving client satisfaction and experience using CSO 

• Develop communications strategies that support Visa’s business objectives and drive growth in Indonesia 
• Develop communications programs that demonstrate the value of Visa to everyone, everywhere
• Lead the development and delivery of informative and engaging employee communications activities including employee communications programs and staff volunteering events
• Drive Visa’s Social Impact program in Indonesia
• Support the execution of Visa’s media relations programs across the markets including:
  • Developing the strategy and managing the execution of media engagements
  • Identifying and maximizing opportunities to enhance Visa’s profile in the media 
  • Developing content to promote Visa’s brand, technical and industry leadership, new products and services
  • Establishing and maintaining close relationships with journalists across general, business, lifestyle and technology media 
  • Ensuring spokespeople are well briefed and trained to deliver key messages
  • Ensuring Visa’s senior management are seen as trusted authorities by the local media
  • Creating opportunities for the Country Manager and other key management to obtain high, positive profiling in top tier broadcast, print and digital media 
• Provide executive communication support to the Country Manager across a variety of internal, external, client, and media communications opportunities  
• Work closely with the Marketing team to ensure corporate communications and marketing programs are aligned and a coordinated approach is being taken to leverage Visa’s assets across the markets 
• Partner with Visa’s in-market PR agency to successfully deliver communications programs across the region
• Work with the Government Engagement function to support Visa’s public policy position 

At NielsenIQ, our obsession with helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies. You will maintain a Customized Research orientation by managing the day-to-day administration of Customized Research/sales activities and coordinating on analysis and reporting of assigned research projects.

Responsibilities

Client Servicing

• Maintain an accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.

Functional / Technical

• Maintain accurate and up-to-date knowledge of research techniques and applications
• Provide value-added analyses and respond to special requests
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within the area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

A little about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

NIQ GFK CMI’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose:

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

In your role, you would:

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.

About you

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

• Assessing IP Core infrastructure capability
• Develop plan for improvement based on operation, data traffic engineering to improve service & customer experience
• Monitor operations and IP Core infrastructure and ISP Engineering
• Provides technical assistance to enterprise support team, network operation and other department teams
• Manage IP Core testing, security testing, and troubleshooting
• Implement security measures to protect the organization's IP core infrastructure and ISP services from unauthorized access and malicious attacks
• Initiate and perform project, implement technical standard
• Identify areas for improvement and implement solutions to enhance network efficiency and reliability.
• Maintain accurate documentation of network configurations, procedures, and troubleshooting steps
• Generate reports on network performance, incidents, and maintenance activities

1. Min. Bachelor's degree in Computer Science, Electrical Engineering, or a related field
2. Minimum of 5 years of experience in fiber optic technology, network architecture, and infrastructure deployment, with 3 years in supervisory roles.
3. Excellent troubleshooting skills, with the ability to diagnose and resolve complex network issues.
4. Strong communication and collaboration skills, with the ability to work effectively in a team environment.
5. Strong technical expertise in routing, switching, and IP addressing.
6. Proficiency in networking protocols such as BGP, OSPF, MPLS, and IPv6.
7. Experience with configuring and managing ISP services, including broadband access, FTTH, HFC, fiber, and wireless technologies.
8. Relevant certifications such as CCNP, JNCIP, or equivalent are a plus

• Medical Insurance
• Medical Checkup

WHAT YOU WILL BE DOING

• Collect documents from Operation
• Checking and ensure hardcopy documents are complete and matched with softcopy documents
• Sorting and Grouping document by customer name
• Barcode for Internal transfer and Dispatch invoice
• Preparing documents as per customer requirements

THE SUCCESSFUL CANDIDATE

• Currently pursuing min. Diploma majoring in Transportation and/or Logistics major (fresh graduated are welcome to apply)
• Good knowledge in Excel
• Communicative, proactive, able to work together/work independently
• Willing to work from office from Monday to Friday

WHAT WE OFFER

Ceva Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

This position is a 12 months' contract.

WHAT YOU WILL BE DOING

• Ensure all shipment invoices are created in a timely manner
• Release invoice to shipper
• Issuing final invoice to network, once confirmation received
• Obtain receipt voucher from finance/cashier, for cash customer’s invoices
• Release documents to shipper/consignee/or their assigned broker
• Follow up payment for COD customer
• Invoice & document setting, invoice barcode, and submission

THE SUCCESSFUL CANDIDATE

• Min. Diploma’s Degree or relevant qualification majoring in international trade or logistics related
• Have knowledge about freight forwarding industry in import and export
• Detailed and careful with paperwork

WHAT WE OFFER

Ceva Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

This position is a 12 months' contract.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

• To support and sales to the customer by telephone or electronically such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
• Respond promptly to customer inquiries.
• Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
• Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
• Maintain customer databases and manage administration.
• Organize workflow to meet customer timeframes.
• Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications and registration of new customer accounts.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Provide feedback and point out problematic areas to the leader to constantly improve internal processes. 

Requirements & Experiences :

• Bachelor degree, High school diploma, general education degree or equivalent are welcome to apply.
• Willing to work in shifting schedule (weekday, weekend, and public holidays).
• Good Interpersonal skills (listening, communication and positive motivation).
• Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, Google Review, Marketplaces such as Tokopedia & Shopee).
• Knowledge of administrative procedures.
• Familiarity with Google Suites & Microsoft Office.
  

What you should be :

• A passion for the brand and empowering women.
• Growth mindset.
• An interest in fashion and general female consumer products.
• An ability to think & work strategically and systematically.
• Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
• A self-starter, proactive and hands-on approach. Get it done right, and fast!
• Strong project management, multitasking and execution abilities.
• A fun, energetic and charismatic personality.

• Deskripsi Pekerjaan : Bertanggung jawab sebagai kurir untuk melakukan kegiatan distribusi paket, baik pengambilan (pick up) paket dari pengirim dan juga pengiriman (deliver) paket kepada penerima dalam suatu area tertentu.

Syarat dan Ketentuan:

• Pria/Wanita Warga Negara Indonesia (WNI)

• Pendidikan min. SMA/K sederajat

• Berusia maks. 50 tahun, min 18 tahun

• Memiliki SIM C, STNK, dan pajak motor dalam keadaan aktif

• Memliki motor pribadi, kondisi motor dalam standar pabrik dan tahun produksi di atas tahun 2011 (Diutamakan MATIC/ BEBEK)

• Memiliki smartphone android dengan spesifikasi RAM 3 GB - 4 GB, Sistem Android versi 8 (Oreo) - 14 (Upside Down Cake)

• KHUSUS KURIR MOTOR 

- Jenis Pekerjaan: Kontrak

- Panjang kontrak: 12 bulan

- Lisensi/Sertifikasi: SIM C (Diutamakan)

- Penempatan lokasi akan disesuaikan dengan domisili

• Deskripsi Pekerjaan : Bertanggung jawab sebagai kurir untuk melakukan kegiatan distribusi paket, baik pengambilan (pick up) paket dari pengirim dan juga pengiriman (deliver) paket kepada penerima dalam suatu area tertentu.

Syarat dan Ketentuan:

• Pria/Wanita Warga Negara Indonesia (WNI)

• Pendidikan min. SMA/K sederajat

• Berusia maks. 50 tahun, min 18 tahun

• Memiliki SIM C, STNK, dan pajak motor dalam keadaan aktif

• Memliki motor pribadi, kondisi motor dalam standar pabrik dan tahun produksi di atas tahun 2011 (Diutamakan MATIC/ BEBEK)

• Memiliki smartphone android dengan spesifikasi RAM 3 GB - 4 GB, Sistem Android versi 8 (Oreo) - 14 (Upside Down Cake)

• KHUSUS KURIR MOTOR 

- Jenis Pekerjaan: Kontrak

- Panjang kontrak: 12 bulan

- Lisensi/Sertifikasi: SIM C (Diutamakan)

- Penempatan lokasi akan disesuaikan dengan domisili

• Deskripsi Pekerjaan : Bertanggung jawab sebagai kurir untuk melakukan kegiatan distribusi paket, baik pengambilan (pick up) paket dari pengirim dan juga pengiriman (deliver) paket kepada penerima dalam suatu area tertentu.

Syarat dan Ketentuan:

• Pria/Wanita Warga Negara Indonesia (WNI)

• Pendidikan min. SMA/K sederajat

• Berusia maks. 50 tahun, min 18 tahun

• Memiliki SIM C, STNK, dan pajak motor dalam keadaan aktif

• Memliki motor pribadi, kondisi motor dalam standar pabrik dan tahun produksi di atas tahun 2011 (Diutamakan MATIC/ BEBEK)

• Memiliki smartphone android dengan spesifikasi RAM 3 GB - 4 GB, Sistem Android versi 8 (Oreo) - 14 (Upside Down Cake)

• KHUSUS KURIR MOTOR 

- Jenis Pekerjaan: Kontrak

- Panjang kontrak: 12 bulan

- Lisensi/Sertifikasi: SIM C (Diutamakan)

- Penempatan lokasi akan disesuaikan dengan domisili

- Menyusun laporan analitik dan statistik sesuai kebutuhan

- Secara konsisten meningkatkan efisiensi, nilai dan dukungan operasional secara keseluruhan

- Meninjau kebijakan perusahaan dan proses bisnis

- Merumuskan, mendefinisikan, dan merekomendasikan ruang lingkup dan format laporan

- Menyediakan data, informasi dan laporan yang diperlukan untuk unit bisnis lain dalam organisasi

• Mengetahui ilmu teknis terkait mesin diesel dan mesin bensin
• Problem Solving Perbaikan Kendaraan

• Merancang dan melaksanakan jadwal kerja untuk staf kelistrikan.
• Memberikan motivasi dan bantuan bila diperlukan.
• Memeriksa dan menilai pekerjaan yang dilakukan oleh staf listrik.
• Membaca dan menafsirkan skema desain untuk memastikan pemasangan sistem kelistrikan yang benar.
• Memperbaiki dan memelihara peralatan listrik.
• Mengawasi pembelian dan pemeliharaan peralatan listrik di lokasi.
• Memastikan pekerjaan selesai sesuai jadwal 

• Mengelola semua transaksi akuntansi.
• Merekonsiliasi semua saldo akun, termasuk hutang, piutang, prabayar, penyusutan, amortisasi.
• Menangani penutupan bulanan, triwulanan dan tahunan. Laporan keuangan tepat waktu dan benar, mengelola neraca dan laporan laba rugi.
• Merekonsiliasi dan mengidentifikasi ketidaksesuaian data keuangan.
• Menjaga proses dan kepatuhan pajak, termasuk pelaporan pajak bulanan dan proposal pembayaran (Pemotongan Pajak, PPN).
• Menyiapkan dokumen keuangan audit dan permintaan.
• Berkolaborasi dengan konsultan pajak untuk menyusun dokumentasi pelaporan harga transfer.
• Menangani perhitungan kontrak layanan.
• Mengatur dan memelihara pinjaman dengan lembaga perbankan.
• Menyiapkan perangkat lunak keuangan, memastikan fungsi perangkat lunak berfungsi dengan baik.
• Berkoordinasi dengan setiap departemen terkait penyusunan laporan keuangan.
• Perhitungan inventaris (bahan baku, barang jadi, dan inventaris lainnya).
• Membangun tim, meningkatkan koagulabilitas tim Akun, kemampuan profesional, kemampuan memecahkan masalah.
• Pertanyaan dari pemberi kerja

• Memahami produk perusahaan, pesaing, dan posisi bisnis perusahaan di pasar.
• Melakukan riset untuk mengidentifikasi pelanggan baru dan pasar potensial.
• Menghubungi klien potensial untuk menjalin hubungan dan mengatur pertemuan.
• Menghubungi klien tentang perkembangan baru dalam produk perusahaan.
• Mengembangkan rencana aksi penjualan dan periklanan di lapangan untuk mencapai tujuan pemasaran dan penjualan.
• Mengidentifikasi kebutuhan pelanggan yang berbeda untuk mengidentifikasi peluang pemasaran dengan benar.
• Meneliti dan memanfaatkan berbagai peluang pemasaran.
• Membuat laporan penjualan mingguan, bulanan, dan tahunan.
• Membuat rencana penjualan triwulanan.
• Kontrol inventaris, perencanaan kontrol produksi, dan kontrol pengiriman.
• Menguasai RMP (Material Requirement Planning).
• Menentukan safety stock, ROP (Re Order Point) untuk pengadaan bahan baku.
• Memberikan order kepada bagian marketing dan menyiapkan rencana produksi sesuai dengan marketing order.
• Melakukan monitoring mulai dari proses produksi, pengiriman, hingga barang diterima oleh konsumen.
• Membuat jadwal proses produksi yang tepat dan efisien yang disesuaikan dengan permintaan/jumlah produksi dan waktu. Sehingga barang terkirim tepat waktu.
• Menyiapkan jasa transportasi untuk kebutuhan pengiriman sesuai dengan order pelanggan 7x24 jam.
• Menghitung kebutuhan bahan baku untuk proses produksi.

• Memastikan peraturan keselamatan dan kesehatan kerja diimplementasikan oleh seluruh karyawan.
• Menyusun materi pelatihan dan memberikan edukasi mengenai peraturan keselamatan dan kesehatan kerja kepada seluruh karyawan.
• Melaksanakan dan membantu menyusun program keselamatan dan kesehatan kerja.
• Melaksanakan patroli keselamatan di seluruh area kerja.
• Membuat laporan temuan pelanggaran, kegiatan keselamatan, dll.
• Melaporkan pekerjaan kepada Safety Team Leader.
• Melaksanakan pekerjaan lain yang terkait dengan keselamatan dan kesehatan kerja.

TANGGUNG JAWAB

• Memastikan proses penerimaan, penentuan lokasi, penyimpanan, penataan, penanganan dan penyiapan produk untuk pemenuhan order berlangsung efektif dan efisien serta sesuai prosedur.
• Membangun dan menjaga hubungan baik dengan customer

• Memahami Preventive Maintenance Management (Service Advisor)
• Mengetahui ilmu teknis terkait mesin diesel dan mesin bensin
• Problem Solving Perbaikan Kendaraan

• Mengelola, mengendalikan, dan melakukan perbaikan alat berat.
• Bertanggung jawab dalam mengelola dan mengendalikan tim.
• Membuat laporan (harian, mingguan, bulanan, tahunan) kegiatan perbaikan alat berat di tim Bengkel.
• Berkomunikasi dan berkoordinasi dengan Manajer dan rekan kerja eksternal.
• Mendukung ujian praktik calon Pengemudi/Operator Alat Berat.

• Bertanggung jawab dalam perbaikan mesin fasilitas.
• Melakukan pengelasan pada kerusakan fasilitas.
• Pekerjaan lain yang berhubungan dengan perawatan mesin fasilitas.

• Create detailed, comprehensive and well-structured test plans and test cases
• Design, develop and execute automation scripts using open source tools that is fast, scalable, easy to monitor and maintain
• Create code that's easy to read
• Able to perform Test Automation and set up frameworks on multiple application platforms like Web, Mobile - Android and API
• Work with the team to maintain, improve and clean your code
• Review each other's code and learn the software engineering best practices
• Work with deployments teams and resolve issues for the system
• Build and manage automated build/test/deployment environments

• Maintain good relationship with SME offline merchant who using Merchant Apps.
• Responsible for sales target in their area
• Provide training Merchant Apps to store staff
• Ensure placement POP material promotion in store
• Do promotion socialization program to store staff

Pendidikan minimal D3 Keperawatan

Memiliki STR aktif

Memiliki sertifikat BTCLS

Usia Maksimal 27 tahun untuk untuk yang fresh graduate

Berpengalaman lebih diutamakan

• Melakukan kunjungan langsung kepada debitur dengan usia tunggakan 4 – 30, 31 - 60 hari dengan melakukan validasi kondisi, analisa, penagihan, pelacakan serta melakukan follow up pembayaran nasabah dan memastikan pembayaran nasabah sudah terinput ke sistem sehingga kualitas AR dalam periode tersebut sesuai dengan target yang telah ditetapkan
• Menjaga kualitas pembayaran debitur agar selalu tepat waktu, meminimalisasi kerugian perusahaan yang diakibatkan debitur wanprestasi, melakukan resurvey atau informasi yang valid mengenai adanya pelanggaran proses kerja dari tim marketing dan kredit sebagai bagian dari budaya anti-fraud management