Are you looking to make a significant impact in a vibrant and innovative environment? At Amartha, we believe in the power of diverse talent to drive our vision forward! We are excited to invite you to join our Team especially for Tech Area, both for Leadership & Individual Talent Pool, where we actively seek passionate individuals who are eager to contribute to our growth and success. Be a part of a collaborative community that values creativity and innovation. Engage with leaders and teams across various departments to explore opportunities and understand our organizational needs.

• A passion for learning and personal development.
• Proficiency in communication, both verbal and written.
• A proactive and positive mindset ready to embrace challenges.
• Strong interpersonal skills

At Amartha, we believe in nurturing the talent of tomorrow. Our Internship Talent Pool program is designed for dynamic and enthusiastic individuals who are eager to gain hands-on experience in a fast-paced environment. Joining our Talent Pool means you'll be part of a vibrant community where your ideas are valued and your growth is prioritized.

This is a fantastic opportunity to dive into various aspects of our operations, collaborate with innovative minds, and contribute to impactful projects.

What You'll Do:

• Participate in meaningful projects that align with your career goals and interests.
• Collaborate with cross-functional teams and engage in brainstorming sessions to drive creativity.
• Gain exposure to real-world challenges and learn to navigate through them.
• Receive mentorship and guidance from industry professionals who are passionate about sharing their expertise.
• Build your professional network and make connections that can help shape your career path.

Who You Are:

• A current student or recent graduate in any field who is eager to learn and grow.
• Strong communicator with a knack for teamwork and collaboration.
• Proactive and adaptable, ready to take on new challenges.
• Detail-oriented with excellent organizational skills.
• A passion for making a difference and contributing positively to our workplace culture.

Are you looking to make a significant impact in a vibrant and innovative environment? At Amartha, we believe in the power of diverse talent to drive our vision forward! We are excited to invite you to join our Team especially for Non Tech Area (e.g Risk Management, Finance, Audit, Operations, etc) both for Leadership & Individual Talent Pool, where we actively seek passionate individuals who are eager to contribute to our growth and success.

Your Journey with Us:

• Be a part of a collaborative community that values creativity and innovation.
• Engage with leaders and teams across various departments to explore opportunities and understand our organizational needs.
• Receive mentorship and support as you navigate through your career path.
• Participate in exclusive networking events and workshops designed to enhance your skills and professional growth

At Amartha, we are not just looking for candidates; we are looking for future leaders who are ready to take charge and make an impact!

What We're Looking For:

• A minimum of Bachelor’s degree in any relevant field.
• Strong interpersonal skills and a desire to connect with others.
• Previous experience in a non-technical role is a plus, but not mandatory – we value potential!
• A passion for learning and personal development.
• Proficiency in communication, both verbal and written.
• A proactive and positive mindset ready to embrace challenges.

If you're ready to embark on this exciting journey with us, we can't wait to hear from you!

1) Melakukan Service Pekerjaan dalam bidang perkapalan

2) Membuat Service Report

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Coordinate day-to-day project delivery, management of project financials and drive client relationship management for assigned FIS client.

What you will be doing

• Plans and coordinates all aspects of projects from initiation through delivery.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Identifies needed resources for projects, defines and assigns major project roles.

• Creates project charters to identify project scope, critical success factors, risks, etc.

• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.

• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.

• Interacts with sales, systems engineering, product development, and other members of cross-functional teams.

• Oversees schedules and budgets to ensure goal attainment.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.

• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

• May work at client sites from time to time requiring some travel.

• Other related duties assigned as needed.

What you bring

• Extensive knowledge of project management standards, processes, procedures and guidelines

• Background in Treasury Management Systems or Any Capital Markets software systems

• Good background in Project Management function
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Sales Executive - Quota Carrier, you’ll be part of a team of self-motivated, high achieving sales professionals helping enterprise financial services companies grow their businesses and deliver world-leading solutions to their clients. By providing industry-leading solutions, you’ll drive some of the most exciting new technology in fintech while advancing the way the world pays, banks and invests.

What you will be doing:

• Sells products and/or services and develops new account relationships.

• Solicits and maintains network of prospects.

• Initiates contact with prospective customers to sell targeted FIS products and/or services.

• Works as a member of a sales team to sell assigned products or services to identified key accounts

• Demonstrates product knowledge including various solutions, markets and competitive intelligence.

• Prepares and presents proposals to clients utilizing FIS resources and tools.

• Negotiates, structures and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.

• Assists in the development of sales plans and strategies.

• Meets sales goals and objectives.

• Other related duties assigned as needed.

 What you will need

• 10+ years experience in Sales

• Strong experience selling to FSI Industry

• Strong experience selling software or solutions

• Strong experience in either Payments or Core banking solutions preferred

• Experience in successful sales and complex deals/contract negotiations with Major banks preferred

• Relentless persistence to overcome the challenges that face successful high-performing sellers

• Strong collaborative skills with leading presales and professional services colleagues

• Pipeline hygiene using Dynamics to secure the support of FIS leadership to work with you to overcome sales challenges

What we offer you:

• At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech

• Inclusive and diverse team atmosphere

• Professional and personal development

• Resources to contribute to your community

• Competitive salary and benefits

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Requirements:

• Fresh Graduate from reputable university (preferably from business administration major or accounting)
• Willing to work on Monday-Friday onsite Head Office Kelapa Gading, permission for campus-related will be considered
• Proficient in using Microsoft Office, especially PowerPoint and Excel
• Good English skills (both writing & speaking)
• Proactive, has initiative, self-driven and willing to learn
• Able to join for 6 months

Requirements:

• Fresh Graduate from reputable university (preferably from business administration major or accounting)
• Willing to work on Monday-Friday onsite Head Office Kelapa Gading, permission for campus-related will be considered
• Proficient in using Microsoft Office, especially PowerPoint and Excel
• Good English skills (both writing & speaking)
• Proactive, has initiative, self-driven and willing to learn
• Able to join for 6 months

1. Berkoordinasi dengan tim BD-Sales untuk kebutuhan ekspansi (baik untuk kota baru maupun existing), termasuk
kebutuhan coworking space, storage training room dan meeting room)
2. Negosiasi dan koordinasi dengan vendor terkait pengadaan kebutuhan ekspansi (office space dan storage),
barang, dan jasa (internet, cctv, konstruksi) di kantor cabang
3. Melakukan fit out untuk ekspansi kantor cabang (ruko)
4. Bertanggung jawab untuk mengawasi operasional kantor wilayah Jawa Timur, wilayah Indonesia bagian tengah
dan timur, diantaranya:
a. Berkoordinasi dengan user di kantor cabang serta pengadaan untuk kebutuhan rutin kantor seperti Sanitasi,
ATK, Pantry, kursi, lemari, dan fasilitas pendukung lainnya
b. Maintenance fasilitas kantor cabang yang berupa ruko seperti menjadwalkan cuci rutin AC, membersihkan
toren air, maintenance building checklist dan pengajuan perbaikan apabila ada yang rusak)
c. Mengatur dan mengawasi pekerjaan OB di kantor cabang
5. Submit pembayaran (FPR) ke tim Finance untuk kebutuhan kantor cabang (Sampah, IPL, dll) serta melakukan
pencatatan Petty Cash dan membuat report pengeluarannya setiap 2 minggu
6. Melakukan update data Opex dan Capex setiap bulannya
7. Support stock opname aset tahunan untuk kantor cabang

Director of Revenue Management

We are seeking a visionary and analytical Director of Revenue Management to join our team. As a key member of our leadership team, you will be responsible for developing and implementing revenue optimization strategies to maximize our organization's financial performance.

Employment will be under local contract. Open for Indonesian citizens only.

What you will be doing:

• Lead the development and execution of revenue management strategies to optimize pricing and inventory across all channels.
• Analyze market trends, competitive landscape, and historical data to forecast demand and make informed pricing decisions.
• Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
• Oversee the management of distribution channels and partnerships to maximize revenue opportunities.
• Develop and maintain a robust reporting system to track key performance indicators and provide actionable insights.
• Implement and optimize revenue management systems and tools to enhance decision-making processes.
• Present revenue performance reports and recommendations to senior leadership and stakeholders.
• Stay current with industry trends and best practices in revenue management to maintain a competitive edge.
• Drive the annual budgeting process and ensure adherence to financial targets.

• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

DFDL Indonesia has been meeting the needs of local and international investors since 2011. With our deep expertise in international legal and tax matters, we have seamlessly integrated this knowledge with our thorough understanding of Indonesia's business environment. This powerful combination enables us to offer customized and all‐encompassing solutions that perfectly align with the unique requirements of our clients in Indonesia.

We specialize in a broad range of corporate and commercial law areas in Indonesia, catering to diverse industries. Our services encompass all aspects of investment in Indonesia, such as concessions, joint ventures, mergers and acquisitions, asset acquisitions, financing, construction, and dispute resolution. At Nusantara DFDL Partnership, we provide comprehensive legal, tax, and customs services to both local and foreign investors operating in Indonesia or seeking to establish cross‐border operations across the Archipelago. Whether our clients require assistance with specific deal elements or end‐to‐end support throughout the investment process, our highly skilled team is adept at delivering tailored solutions. We are widely recognized for our meticulousness, analytical approach, and pro‐business mindset.

Position:

We are currently looking to recruit a qualified candidate to join our Indonesia Office as a Legal Secretary.

The successful candidate will have the opportunity to work in a multi-cultural environment with career development and personal growth opportunities.

Reports to: Managing Director

Key external relationships: Clients and local authorities

Key internal relationships: Managing Director, Partners, Office Manager, and all staff Indonesia office.

Salary range: Competitive, varying based on the qualifications and experience of the successful applicant.

Position type: Full Time

Location: Jakarta, Indonesia

Main Duties of the Role:

• Duties and responsibilities may include, but are not limited to, the following:
• Types letters, memoranda, or other materials from straight copy, rough drafts or verbal instructions. Prepares handbooks, training materials, and other program materials.
• Proofread and correct prepared materials for correct grammar, spelling, punctuation, format, syntax, and consistency.
• Processes routine documents of moderate complexity requiring knowledge of the terminology, policies, and procedures of a legal office.
• Schedules meeting rooms for internal use and with external parties.
• Receives, sorts, and distributes incoming mail and legal document deliveries.
• Composes routine correspondence independently as appropriate and as time allows.
• Provide administrative support, arrange travel includes scheduling transportation and making hotel reservations.
• Administering and filing client matter documents.
• Handling the office administration.
• Performs other duties as required to accomplish the objectives of the position.

Essential Skills:

• Knowledge of office administration, clerical procedures, and recordkeeping systems
• Advanced communication and interpersonal skills
• Strong attention to detail
• Strong time management skills with a proven ability to meet deadlines
• Ability to use standard office equipment such as computer, desk scanners, copiers, and scan faxes
• Ability to anticipate work needs and follow through with minimal direction; takes initiative
• Ability to quickly learn and integrate new technical skills and knowledge; seek out avenues to enhance technical skills
• Ability to prioritize, organize workflow, and use time efficiently
• Ability to perform at high levels in a fast-paced, ever-changing work environment and to pivot quickly, responding with flexibility to changing priorities and work demands
• Ability to act with discretion, tact, and professionalism in all situations Page 2
• Strong customer service orientation; proven ability to work and communicate with all levels of internal and external clients
• Ability to sit for prolonged periods at a desk/workstation
• Ability to execute tasks, and make decisions with limited information

Ability to:

• Perform all the relevant duties of the position with only general supervision.
• Operate a personal computer terminal, printers, and specialized database software.
• Keyboard to perform data entry onto pre-formatted screens and to compose correspondence at a rate of 50 w.p.m.
• Analyze recurring problems and apply appropriate solutions.
• Must be able to write correspondence in a professional manner.
• Ability to maintain confidential and sensitive information.
• Prioritize work in order to meet multiple deadlines and conflicting demands, while maintaining schedules.
• Must be able to work effectively as part of a team devoted to customer service.

Desirable Skills & Experience:

• A minimum diploma’s degree (i.e., Program Diploma Tiga or D3).
• 1-3 years’ in similar role, preferably in a law firm, professional services or financial environment
• Ability to work under pressure, meet deadlines and to operate in a multi-cultural environment.
• Proficient in both spoken and written English

Applications should include a curriculum vitae or resume, accompanied by a covering letter outlining the candidate’s interest in and suitability for the position.

All applications and expressions of interest will be treated confidentially and reviewed only by DFDL Senior Management and the Human Resources team.

Please note that this position is open until filled. Applications will be reviewed and processed on a rolling basis and only shortlisted candidates will be contacted.

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

Job Descriptions:

1. Handle day to day HR operations issues
2. Responsible for full cycle of recruitment process
3. Responsible for employee onboard and offboarding process
4. Responsible for employee performance review
5. Participate in formulating company PP, HR policies, work procedures or SOP
6. Ensure HR policies being carry out effectively
7. Monitoring employee attendance and plan strategic to improve it
8. Maintain good relationship and communication with internal and external stakeholders. (IR and ER)
9. Any other ad hoc duties assigned

We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.

Job Descriptions : 

• ERP Project Management: 

 - Lead and oversee the successful implementation of ERP projects from planning 

   through to execution and post-

   implementation support.

 - Manage project timelines, resources, budgets, and stakeholder expectations to 

   ensure project success.

 - Coordinate cross-functional teams to deliver ERP solutions that meet client 

   specifications and requirements.

• Business Process Analysis: 

 - Analyze and map existing business processes, identify inefficiencies, and 

   recommend improvements through ERP system customization.

 - Work closely with key stakeholders to ensure that the ERP system is configured to 

   meet the company’s business goals.

• System Design and Customization: 

 - Design ERP systems and modules based on business requirements, ensuring 

   compliance with local regulations.

 - Adapt and customize the ERP solution to handle changes in local business 

   regulations or industry standards.

• Regulatory Compliance: 

 - Ensure that the ERP system is consistently updated and modified in response to local 

   regulation changes, ensuring compliance across all areas of operation.

• System Testing and Quality Assurance: 

 - Oversee the system testing phase to ensure that the ERP solution functions correctly 

   and effectively, meeting all specifications.

 - Collaborate with technical teams to identify, address, and resolve any issues or bugs.

• Content Management: 

 - Manage system content updates and configuration changes, ensuring that data is 

   accurate and aligned with business requirements.

• Business Development Support: 

 - Provide ongoing support for business development teams, offering ERP system 

   insights and expertise to drive business growth and improve operational performance.

• Reporting and Documentation: 

 - Prepare detailed periodic reports on project progress, milestones, and outcomes for 

   internal and client stakeholders.

 - Ensure proper documentation is maintained for all phases of the ERP implementation 

   process.

Requirements :

 - A Bachelor’s Degree in Information Systems, Information Technology, Business, 

  Industrial Engineering, or a related field.

 - Minimum of 5 years of experience working as an ERP consultant, with a strong 

   preference for candidates with experience in the manufacturing industry.

 - Proven track record of managing and delivering successful ERP projects.

 - Strong Project Management skills with experience handling cross-functional teams 

   and ensuring projects are completed on time and within budget.

 - Solid understanding of ERP systems, system design, and configuration.

 - Ability to analyze and improve business processes with a focus on maximizing ERP 

   system performance.

 - Fluent in English (oral and written).

 - Proficiency in Bahasa Indonesia (oral and written).

 - Maximum age of 35 years.

 - Strong problem-solving skills and the ability to think critically in complex situations.

 - A positive attitude with a proactive, can-do mindset.

 - Excellent communication and interpersonal skills for effective collaboration with 

   internal teams, clients, and stakeholders.

 - Adaptable, with the ability to thrive in a fast-paced and dynamic environment.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

• handling Nasabah membantu permasalahan nasabah
• Membantu menjawab pertanyaan nasabah
• Menjelaskan terkait produk kepada nasabah

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.