Menerima dan Menangani Pertanyaan Pelanggan: Menyambut pelanggan yang datang melalui telepon, email, media sosial, atau langsung, serta memberikan informasi yang akurat dan membantu mereka menyelesaikan masalah atau menjawab pertanyaan.

Menangani Keluhan Pelanggan: Menerima dan mengatasi keluhan atau masalah yang dihadapi pelanggan dengan cara yang profesional, sabar, dan mencari solusi terbaik untuk kedua belah pihak.

Memproses Pesanan atau Transaksi: Membantu pelanggan dalam melakukan pemesanan, pembelian, atau pengembalian barang, serta memastikan transaksi berlangsung dengan lancar.

Mencatat dan Mengelola Data Pelanggan: Memasukkan dan memperbarui informasi pelanggan dalam sistem database perusahaan untuk memastikan data akurat dan terkini.

• Melakukan proses verifikasi dokumen
• Melakukan penyortiran dokumen
• Memastikan proses sesuai dengan SLA
• Melakukan proses filing dokumentasi & Scan Dokumen

About the Role 

The Security Engineer plays a crucial role in Amartha. You will be the warrior who will spearhead various Information Security programs to protect Amartha from internal and external threats.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

• Identify current and emerging technology issues including security trends, vulnerabilities and threats through various security assessment activities (including but not limited to: . penetration testing, vulnerability assessment, etc)
• Recognize complex technical issues and managing them within a fast-paced business environment
• Perform proactive investigation to analyze security weaknesses and recommend appropriate strategies
• Perform Threat intelligence activities
• Work closely with internal and external teams to implement security solutions
• Acquire and implement new technological solutions to enhance organizational security posture
• Identify, define and document system security requirements and recommend solutions
• Monitor systems for irregular behavior and set up preventive measures
• Manage bug bounty program
• Enhance the effectiveness of security related processes through automation and orchestration

Requirements

• 5+ years of related job experience
• Excellent analytical and interpersonal skills
• Ability to express technical information clearly at different organizational levels
• Having relevant certification are preferable (e.g.  CEH,OSCP, eCPPT, Ejpt etc)
• Advance knowledge in  API Security, Mobile/Application Security, Cloud Security
• Advance knowledge in security adversarial techniques, tactics, and procedures
• Experienced in conducting Static Application Security Test (SAST) and Dynamic Application Security Test (DAST)
• Experienced in scripting using Python, Bash, Go
• Highly skilled with strong hands-on experience with various security assessment tools such as Metasploit, BurpSuite, ZAP, OWASP tools, Hydra, Netsparker, Wireshark, Apktool, nikto, Cloudbrute , Kali Linux tools, Frida, MobSF, or comparable technologies
• Familiar with Cloud Platform such as GCP, AWS 
• Tools familiarity : Python, Bash, TerraFrom, Ansible, GitHub, Jenkins, Artifactory, Jira, Terraform, Git, BurpSuite, Hydra, Nessus, NMap, Metasploit, Frida, MobSF

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

About the Role 

The Senior Cloud Security Engineer plays a crucial role in Amartha. You will be the warrior who will spearhead various Information Security programs to protect Amartha from internal and external threats.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

• Identify current and emerging technology issues including security trends, vulnerabilities and threats over the cloud-based infrastructure
• Recognize complex technical issues and managing them within a fast-paced business environment
• Perform proactive investigation to analyze security weaknesses and recommend appropriate strategies
• Perform Threat intelligence activities
• Work closely with internal and external teams to implement security solutions
• Acquire and implement new technological solutions to enhance organizational security posture
• Identify, define and document system security requirements and recommend solutions
• Monitor systems for irregular behavior and set up preventive measures
• Enhance the effectiveness of cloud security related processes through automation and orchestration

Requirements

• 5+ years of related job experience
• Excellent analytical and interpersonal skills
• Ability to express technical information clearly at different organizational levels
• Having relevant certification are preferable 
• Familiarity with Cloud Security concepts, principles, and technologies
• Familiar with Cloud Platform such as GCP, AWS 
• Experienced in scripting using Python, Bash scripting
• Familiar with a variety of DevSecOps toolkits, including Ansible, Jenkins, Artifactory, Jira, Terraform, Git/Version Control Software, or comparable technologies
• Familiar with a variety of Pentesting toolkits, including BurpSuite, Hydra, Nessus, NMap, Metasploit, Frida, MobSF, or comparable technologies
• Experience in deploying, managing, and maintaining ELK Stack
• Tools familiarity : Python, Bash, TerraFrom, Ansible, GitHub, Jenkins, Artifactory, Jira, Terraform, Git, Nessus, NMap, Metasploit

1. Melakukan maintenance system administrator server
2. Membuat laporan Preventive Maintenance
3. Membuat laporan Corective Maintenance
4. Melakukan instalasi dan configurasi server dan storage

Job Description

• Design and develop services that deliver impact every day.
• Operate and maintain highly scalable services.
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Has min. 5 years of experience in the related field
• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go Language.
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.
• Have experience with TDD.
• Have experience with refactoring large systems.
• Have experience with event driven architecture.
• Would be a plus if you have experienced with Kafka, Kubernetes, Grafana, Prometheus.

• Menangani Keluhan Pelanggan
• Memberikan Informasi Produk atau Layanan
• Melakukan Follow-up pada Masalah Tertentu
• Mencatat Interaksi dengan Pelanggan
• Memberikan Saran dan Rekomendasi
• Menjaga Tingkat Kepuasan Pelanggan

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Penanganan langsung problem mesin (mekanikal mesin).
• Patroli berkala dan pengecekan kondisi mesin.
• Preventive maintenance (cleaning, grease-up.)

Job Desc:

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

Job Req:

1. Tinggi Badan Pria min 170 cm Wanita min 160 cm

2. Pendidikan min. D3 semua jurusan

3. Usia maksimal saat rekrutasi 25 tahun

4. Berpenampilan menarik

5. Bisa berkomunikasi dengan baik

6. Bisa bekerja secara mandiri dan juga team

7. Mengutamakan kandidat non hijab (Wanita)

8. Pola pikir analitis, detail oriented dan mampu bekerja multi tasking

• Contribute to all aspects of the software development lifecycle including design, development, documentation, testing and operations
• Create code that's easy to read
• Work with your team to maintain, improve and clean your code
• Review each other's code and learn the software engineering best practices
• Deliver good quality code in a reasonable timeline
• This is a full time job and not an internship position

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

This position is to assist Assistant Chief Engineer during daily operation within Engineering 

What you will be doing:

• Provide advice to ACE of all aspects the maintenance support, environmental controls and operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Responsible for the proper organization and functioning of the energy management function of the POMEC Department
• Recycles where-ever possible and enforces cost saving

• Market research to identify new opportunities and new customers
• Generate innovative ideas to promote company's products and services
• Identify and analyze company's main competitors
• Develop and grow long-term relationships with customers
• Negotiate sales and close sales and service contract agreements
• Promote new product/service activities from company to order opportunities
• Responsible for and providing solutions to customer complaints
• Create weekly report for sales opportunities

Melakukan perawatan dan perbaikan mesin produksi

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

We are seeking a Control Engineer to join our dynamic team. The ideal candidate will have hands-on experience with automated systems, electro-mechanical controls, and excellent troubleshooting skills. You will be responsible for ensuring the smooth operation of control systems, performing device-level validation, and providing critical insights for continuous improvement.

*Location : T3 Soekarno-Hatta International Airport

*Willing to work in shift (Day and Night Shift)

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects

Your role 

In this context, you’ll be joining as Data Engineer, and reporting to the Tech Lead. As Data Engineer you will also be assisting cross-departments such as Marketing and Sales teams. The Data Engineer will complete routine data engineer work and oversee simple to complex projects of data migration, database migration, ETL Migration, and many more.

The Senior Data Engineer will be responsible for the following activities: 

• Work closely with data architects and other stakeholders to design scalable and robust data architectures that meet the organization's requirements
• Develop and maintain data pipelines, which involve the extraction of data from various sources, data transformation to ensure quality and consistency, and loading the processed data into data warehouses or other storage systems
• Responsible for managing data warehouses and data lakes, ensuring their performance, scalability, and security
• Integrate data from different sources, such as databases, APIs, and external systems, to create unified and comprehensive datasets.
• Perform data transformations and implement Extract, Transform, Load (ETL) processes to convert raw data into formats suitable for analysis and reporting
• Collaborate with data scientists, analysts, and other stakeholders to establish data quality standards and implement data governance practices
• Optimise data processing and storage systems for performance and scalability
• Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand data requirements and deliver solutions

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach.  In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and set the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Description

• Are you passionate about transforming raw data into actionable insights and ensuring data governance? We’re looking for an Analytics Engineer to join our innovative team at Ajaib!

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail of it and ensure we have a strong sense of ownership.

Pushing Boundaries: The comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

Responsibilities

• Build and maintain robust data models to power business metrics.
• Design and implement data quality checks.
• Optimize data transformations using DBT and ensure smooth operations in BigQuery.
• Apply dimensional modeling techniques to build scalable data warehouse solutions.
• Collaborate with data engineers and business teams to align data infrastructure with business goals.

What You’ll Work With

• Data Modeling & Quality: DBT, BigQuery
• Programming Languages & configuration: SQL, Python, YAML
• Visualization: Metabase
• Version Control: GitHub

• Data Modeling: Experience with designing and implementing dimensional models.

• SQL: Mastery of SQL for complex queries and performance tuning.
• Python: Skilled in Python scripting for data transformations and automation.

Nice to have

• Experience with CI/CD tools like GitHub Actions or Jenkins.
• Advanced Python programming skills.
• Semantic Layer: Knowledge of semantic layer tools to make data accessible and meaningful.
• Data Quality: Hands-on experience for building data quality.

Mempersiapkan alat atau mesin produksi agar sesuai dengan proses yang direncanakan.

The Chief Engineer oversees and manages all aspects of engineering and maintenance operations within the Residences. They are responsible for ensuring the efficient functioning and upkeep of the Residences' physical infrastructure, including electrical systems, HVAC, plumbing, and other essential equipment. They collaborate closely with various departments to address any maintenance issues promptly and implement preventive measures to minimize disruptions. Additionally, the Chief Engineer plays a pivotal role in implementing sustainable and energy-efficient practices, ensuring compliance with safety regulations, and coordinating major renovation or construction projects to maintain the residences' reputation for providing a superior residents experience. 

The Duty Engineer ensures the seamless operation and maintenance of all residences facilities and systems. This role involves overseeing daily technical operations, addressing and resolving maintenance issues promptly, and ensuring that all equipment and infrastructure meet the high standards of the brand. The Duty Engineer also collaborates with various departments to anticipate and resolve potential problems, conduct routine inspections, and manage emergency repairs. Their goal is to provide a consistently exceptional guest experience by maintaining a safe, efficient, and well-functioning environment, all while adhering to the rigorous quality standards set by the residences.