Responsibilities:

• Perform machine installation
• Machine maintenance
• Repair machine
• Carry out analysis and problem solving
• Carry out machine quality control
• Perform functional test on the machines
• Create maintenance report
• Create a preventive maintenance schedule

Responsible for the overall management as Lead Reliability Engineer to ensure effective and efficient service contract operation, principally through providing engineering and reliability support with the objective of improving overall equipment reliability, availability, and capability.

Duties and Responsibilities:

• Understand contractual requirements with respect to reliability, inventory management, and service delivery and implement plans to meet the requirements.
• Leading reliability engineer and service technicians for to perform all related work to reliability, technical and service.
• Adhere to Safety procedure and policies in accordance with safety management system. Including:
• Active participation and contribution to specific safety initiatives in meetings.
• Report all hazardous and unsafe acts.
• Actively promote positive safety culture.
• Adhere to Quality procedure and policies in accordance with the Integrated ISO Management System (9001; 14001; 45001) (where applicable) quality assurance system. Including:
• Compliance to work instructions.
• Raising corrective actions for all non-conformances.
• Identifying areas requiring improvement and / or audit
• Be responsible for reliability data management, trending, analysis and reporting. Prepare monthly, quarterly and yearly reports for internal and external stakeholders.
• Handle stock management, rationalise stock levels, optimise stock to ensure availability and control costs
• Stock control within the JC store (this includes stock issue, control of stock levels, reconditioning and reordering of stock)
• Communication with all stakeholders involved in the Alliance contract.
• Maintain the equipment & seal database and failure history using John Crane Interface Reliability Management software for all equipment within the scope of the contract.

• The person is responsible for managing and driving all Performance Plus contract related tasks and day to day activities based at assigned customer site.

• Other duties as assigned.

Some of your duties will include:

·        Responsible to utilize strong engineering tools, applicable standards and scientifically references in managing mainly but not limited environmental aspect (water, emission, energy, waste); Developing and implementing strategies to ensure the mining operations and future projects comply with all applicable environmental regulations and industry best practices, optimizing environmental performance with sustainable operation; included but not limited to engage with stakeholders, manage data, review technical documents, assist in env audit and inspection, and provide robust report.

·        To develop, support, and/or review technical standard and technical studies for new project or improvement.

·        To manage, conduct and/or support in environmental engineering projects such as energy conservation, water conservation, emission reduction, waste mitigation, reuse and reutilization

·        To be accountable for water, waste, energy, and emission inventory across project site wide

·        To conduct Life Cycle Analysis (LCA) and GHG calculation using recognized scientifically and statistical tools.

·        To conduct, coordinate, and/or support water audit and energy audit,

·        To support ESG team in preparing sustainability reports and audit (SASB, OJK, IFC, ICMM, Copper Mark)

·        To engage with internal and external stakeholders during aspect impact session, construction plan review, contractor performance review, incident investigation, audit, inspection, and government inspection.

·        Advises line management regarding regulation, data trend and evaluation. 

·        Provide required resources to manage water accounting, waste inventory, energy inventory, emission inventory.

·        Develop and ensure technical standard and procedure related with water, emission, energy, and waste comply with company and International standards (ICMM, IFC, Copper Mark etc).

·        Responsible to the material preparation in 4 aspect review for management, government, and corporate officials during weekly report, management review etc.

·        Review contractor performance and proposed plan.

·        Assist student PKL.

About the Role 

The Security Engineer plays a crucial role in Amartha. You will be the warrior who will spearhead various Information Security programs to protect Amartha from internal and external threats.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

• Identify current and emerging technology issues including security trends, vulnerabilities and threats through various security assessment activities (including but not limited to: . penetration testing, vulnerability assessment, etc)
• Recognize complex technical issues and managing them within a fast-paced business environment
• Perform proactive investigation to analyze security weaknesses and recommend appropriate strategies
• Perform Threat intelligence activities
• Work closely with internal and external teams to implement security solutions
• Acquire and implement new technological solutions to enhance organizational security posture
• Identify, define and document system security requirements and recommend solutions
• Monitor systems for irregular behavior and set up preventive measures
• Manage bug bounty program
• Enhance the effectiveness of security related processes through automation and orchestration

Requirements

• 5+ years of related job experience
• Excellent analytical and interpersonal skills
• Ability to express technical information clearly at different organizational levels
• Having relevant certification are preferable (e.g.  CEH,OSCP, eCPPT, Ejpt etc)
• Advance knowledge in  API Security, Mobile/Application Security, Cloud Security
• Advance knowledge in security adversarial techniques, tactics, and procedures
• Experienced in conducting Static Application Security Test (SAST) and Dynamic Application Security Test (DAST)
• Experienced in scripting using Python, Bash, Go
• Highly skilled with strong hands-on experience with various security assessment tools such as Metasploit, BurpSuite, ZAP, OWASP tools, Hydra, Netsparker, Wireshark, Apktool, nikto, Cloudbrute , Kali Linux tools, Frida, MobSF, or comparable technologies
• Familiar with Cloud Platform such as GCP, AWS 
• Tools familiarity : Python, Bash, TerraFrom, Ansible, GitHub, Jenkins, Artifactory, Jira, Terraform, Git, BurpSuite, Hydra, Nessus, NMap, Metasploit, Frida, MobSF

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

1. Melakukan maintenance system administrator server
2. Membuat laporan Preventive Maintenance
3. Membuat laporan Corective Maintenance
4. Melakukan instalasi dan configurasi server dan storage

About the Role 

The Senior Cloud Security Engineer plays a crucial role in Amartha. You will be the warrior who will spearhead various Information Security programs to protect Amartha from internal and external threats.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

• Identify current and emerging technology issues including security trends, vulnerabilities and threats over the cloud-based infrastructure
• Recognize complex technical issues and managing them within a fast-paced business environment
• Perform proactive investigation to analyze security weaknesses and recommend appropriate strategies
• Perform Threat intelligence activities
• Work closely with internal and external teams to implement security solutions
• Acquire and implement new technological solutions to enhance organizational security posture
• Identify, define and document system security requirements and recommend solutions
• Monitor systems for irregular behavior and set up preventive measures
• Enhance the effectiveness of cloud security related processes through automation and orchestration

Requirements

• 5+ years of related job experience
• Excellent analytical and interpersonal skills
• Ability to express technical information clearly at different organizational levels
• Having relevant certification are preferable 
• Familiarity with Cloud Security concepts, principles, and technologies
• Familiar with Cloud Platform such as GCP, AWS 
• Experienced in scripting using Python, Bash scripting
• Familiar with a variety of DevSecOps toolkits, including Ansible, Jenkins, Artifactory, Jira, Terraform, Git/Version Control Software, or comparable technologies
• Familiar with a variety of Pentesting toolkits, including BurpSuite, Hydra, Nessus, NMap, Metasploit, Frida, MobSF, or comparable technologies
• Experience in deploying, managing, and maintaining ELK Stack
• Tools familiarity : Python, Bash, TerraFrom, Ansible, GitHub, Jenkins, Artifactory, Jira, Terraform, Git, Nessus, NMap, Metasploit

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Responsible to support Process Operations & Maintenance in ensuring the optimal performance of mineral processing plants. This role focuses on the development, implementation, and maintenance of industrial systems and applications to enhance reliability, efficiency, and productivity across the plant.

·        Support Maintenance Senior Supervisor / Supervisor electrical Upstream and Downstream a team according to plant priorities during occasions of breakdown and emergency repairs.

·        Assist in design of PLC/DCS logic and graphical screen interfaces. Help develop standardized programming and calibration procedures.

·        Develop and maintain a systematic recording system for tracking all PLC/DCS changes.

·        Oversee new equipment installations which interface with a PLC or DCS control system.

·        Ensure the transfer of technology from expatriate to National employees and the promotion and support of National employee training and skill development.

·        Apply Change Management consistently in the workplace

·        Develop monthly plan & weekly schedule in line with forecast

·        Follow up & Implement action items and contingency plans.

·        Ensure that All Crew Members Understand and Follow Standard Task Procedure

·        Ensure that work is completed in a timely fashion to satisfactory Standard

·        Provide Mentoring and Coaching to Subordinates

·        Ensure system in place for periodic review of W/O's, equipment history and costs to identify opportunities for improvement

·        Ensure to comply with out audits and inspections in compliance with Environmental tracker

·        Ensure and maintain all material storage areas to comply with company policies.

Some of your duties will include:

·        Respond to emergencies that could cause injury to personnel or loss of production.

·        Monitor and reviews cost, establishes and maintain budgets and recommends the replacement or updating of equipment

·        Develop and evaluate plans and criteria for a variety of projects and activities and devise new approaches to problems encountered.

·        Plan and conduct surveys, tests or investigations, interpret results, and prepare recommendations, summaries, schedules, and cost estimates. Meet with representatives of other departments to coordinate planning and scheduling activities.

·        Oversee new installations, including modifications and new installation, start – up /commissioning.

·        Reviews maintenance schedules and coordinates with other departments to ensure optimal equipment and plant availabilities to meet business also that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Responsible for supervising all Electrical Instrument & Process control maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections, prepare STP’s (standard task procedures) and ensure that JHA`s (job hazard analysis) are performed prior to commencement of all tasks.

·        Directly supervises the Senior Supervisor, Supervisor, instrumentation, engineer process control and foreman shift on call, also coordinate activities between his/her foreman with the planning department to ensure that scheduled maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Support Maintenance Senior Supervisor / Supervisor electrical Upstream and Downstream a team according to plant priorities during occasions of breakdown and emergency repairs.

·        Assist in design of PLC/DCS logic and graphical screen interfaces. Help develop standardized programming and calibration procedures.

·        Develop and maintain a systematic recording system for tracking all PLC/DCS changes.

·        Oversee new equipment installations which interface with a PLC or DCS control system.

·        Ensure the transfer of technology from expatriate to National employees and the promotion and support of National employee training and skill development.

·        Apply Change Management consistently in the workplace

·        Develop monthly plan & weekly schedule in line with forecast

·        Follow up & Implement action items and contingency plans.

·        Ensure that All Crew Members Understand and Follow Standard Task Procedure

·        Ensure that work is completed in a timely fashion to satisfactory Standard

·        Provide Mentoring and Coaching to Subordinates

·        Ensure system in place for periodic review of W/O's, equipment history and costs to identify opportunities for improvement

·        Ensure to comply with out audits and inspections in compliance with Environmental tracker

Ensure and maintain all material storage areas to comply with company policies

Some of your duties will include:

·        Provides Reliability and Maintenance Engineering expertise within the Process Planning & Strategy Department to ensure the continuous improvement of Process Department equipment reliability and infrastructure integrity; Responsible for developing and implementing reliability strategies to optimize the performance and efficiency of the mineral processing plant. The role supports Operations & Maintenance by focusing on predictive and preventative maintenance, failure analysis, and continuous improvement initiatives

·        Reliability Engineering & Analysis

o  Develop and implement reliability and maintenance strategies to improve plant performance.

o  Conduct Root Cause Analysis (RCA) on equipment failures and propose corrective actions.

o  Analyze historical equipment data to identify failure patterns and recommend interventions.

·        Maintenance Planning & Optimization

o  Collaborate with Operations & Maintenance teams to define maintenance schedules for critical assets.

o  Evaluate the effectiveness of preventative maintenance programs and adjust as needed.

o  Provide input on equipment design and modification to enhance reliability and maintainability.

o  Provides engineering drawings/specifications; obtains construction bids; and performs construction management as required;

·     Process Strategy & Support

o  Contribute to strategic initiatives aimed at improving throughput, recovery, and operational efficiency.

o  Support cross-functional teams in developing plans for capacity expansion or operational adjustments.

o  Implement asset management strategies aligned with ISO 55000 standards.

o  Make important equipment and infrastructure reliability recommendations required to support improving machine maintenance and reliability improvements to minimize operating cost and minimize production losses. This is a critical position as mistakes may result in direct production loss;

·        Data Analysis & Reporting

o  Monitor Key Performance Indicators (KPIs) such as Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).

o  Prepare and present reports on plant reliability performance to stakeholders.

o  Utilize advanced tools such as CMMS (Computerized Maintenance Management Systems) and reliability software for data-driven decision-making.

o  Performs all functions of RCA, FMECA, and Pareto analysis;

o  Provides data interpretation with recommendations on vibration analysis, oil analysis, wear materials non-destructive testing, gear wear monitoring/failure analysis and equipment failure history analysis.

o  Ensures that all work is properly documented, filed and recorded for future reference;

·        Continuous Improvement

o  Lead continuous improvement initiatives to reduce downtime, increase productivity, and lower operational costs;

o  Champion a culture of reliability excellence within the department;

AYANA Hospitality is looking for a dedicated and experienced Quality and Hygiene Manager for our stunning AYANA Komodo resort. In this multifaceted role, you will oversee the implementation of high-quality standards and hygiene practices throughout the resort. You will play a crucial part in ensuring that guests have a flawless experience while upholding the health and safety protocols essential in the hospitality industry. If you are passionate about quality control and hygiene standards, and thrive in a collaborative environment, we would love to meet you.

Key Responsibilities

• Recommend hotel’s key drivers to leaders when establishing Tiger Team charters through quality GSI and Hotsos data analysis.
• Facilitate Tiger Teams meeting so that the team’s direction for improvement is aligned with hotel’s key drivers.
• Collaborate with leaders to create an initiative and execute process improvement based on operation needs or GSI data or Hotsos data.
• Facilitate departments in Performance Excellence Planning (PEP) development, assist and provide feedback through data analysis, root cause analysis and action plan formulation.
• Provide assistance to Director of Quality in a form of data analysis, planning, recommendation, initiative, and problem solving or project execution.
• Supervise Quality administrator.
• Ensure the team’s daily activity runs smoothly.
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Bachelor degree of tourism/hospitality or equivalent
• Two (2) years experience as a Quality Manager in a 5 star hotel or luxury hotel or resort
• Has a background as an auditor or trainer in a company with ISO 9001 certified or Six Sigma or TQM (Total Quality Management) or equivalent system
• Understand project management
• Computer literate especially Microsoft Excel and Microsoft PowerPoint
• Writing and speaking English fluently

Job Description

• Design and develop services that deliver impact every day.
• Operate and maintain highly scalable services.
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Has min. 5 years of experience in the related field
• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go Language.
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.
• Have experience with TDD.
• Have experience with refactoring large systems.
• Have experience with event driven architecture.
• Would be a plus if you have experienced with Kafka, Kubernetes, Grafana, Prometheus.

1. Analyze and organize raw data.

2. Build data systems and pipelines.

3. Create and maintain optimal data pipeline architecture.

4. Interpret trends and patterns.

5. Conduct complex data analysis and report on results.

6. Prepare data for prescriptive and predictive modeling.

7. Build algorithms and prototypes.

8. Combine raw information from different sources.

9. Develop analytical tools and programs.

10. Collaborate with data scientists and architects on several projects.

• Contribute to all aspects of the software development lifecycle including design, development, documentation, testing and operations
• Create code that's easy to read
• Work with your team to maintain, improve and clean your code
• Review each other's code and learn the software engineering best practices
• Deliver good quality code in a reasonable timeline
• This is a full time job and not an internship position

1. Penanggung jawab Line Roda 2
2. Analisa & Report Claim Customer

1. Penanggung Jawab Line Roda 2
2. Analisa & Report Claim Customer

1. Lead technical direction and design scalable, high-performance systems
2. Mentor and coach senior engineers, fostering growth and collaboration
3. Conduct code reviews and drive best practices across teams
4. Solve complex engineering problems and make data-driven decisions
5. Own key systems, ensuring high availability, reliability, and performance
6. Lead efforts during production incidents to troubleshoot and resolve issues quickly
7. Collaborate with cross-functional teams to deliver impactful features
8. Passionate to conduct RnD with latest technology in Informatics Engineering
9. Create a Design System and Implement simple Proof of Concept
10. Able to finish everything that started from RnD / submission of Design System to McEasy Infrastructure

1. Be the escalation point for any technical difficulties for the Engineering Team
2. Develop high-quality software design and architecture
3. Develop tools and applications by producing clean, efficient code
4. Perform peer code review and provide guidance
5. Support and develop software engineers by providing advice, coaching and educational opportunities
6. Make informed decisions quickly and taking ownership of services and applications at scale
7. Be a persistent, creative problem solver
8. Remain cool and effective in a crisis
9. Review and debug code

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Market research to identify new opportunities and new customers
• Generate innovative ideas to promote company's products and services
• Identify and analyze company's main competitors
• Develop and grow long-term relationships with customers
• Negotiate sales and close sales and service contract agreements
• Promote new product/service activities from company to order opportunities
• Responsible for and providing solutions to customer complaints
• Create weekly report for sales opportunities

• Lead the development and enhancement of our IoT systems for advanced fleet management.
• Collaborate with cross-functional teams to comprehend system requirements and functionalities.
• Design and prototype IoT devices, focusing on sensor integration and communication modules.
• Analyze and filter data sets to provide insights that drive system improvements.
• Ensure superior performance, quality, and responsiveness of IoT devices.
• Troubleshoot hardware and software issues, and identify and implement process improvements to mitigate recurring issues.

This position is to assist Assistant Chief Engineer during daily operation within Engineering 

What you will be doing:

• Provide advice to ACE of all aspects the maintenance support, environmental controls and operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Responsible for the proper organization and functioning of the energy management function of the POMEC Department
• Recycles where-ever possible and enforces cost saving