About Igloo
Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.
As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.
About the roleÂ
We want to give people the freedom and confidence to pursue what matters to them in life. Because they know theyre covered. Because people-first. Igloo is a Singapore-headquartered regional insurtech benefiting millions of people across SEA, in countries that count as the most underinsured. Build the future of insurance with us by doing what you do best.
Join us if you desire to create impact and do good. Work with our teams across Singapore, China, Indonesia, Thailand, Philippines, Vietnam, Malaysia and India.
Job ResponsibilitiesÂ
- Support claims management across the business and help solve escalation cases that require a secondary review
- Follow up with insurance company on the SLA of claim submission, claim decision and claim pending statuses
- Work closely together with customer service team and insurance company regarding update statuses of claim submission & decision
- Responsible for maintaining claim records history for relevant policies
- Be responsible for keeping SLAs with regards to our responsibilities towards partners, insurance companies, and internal standards
- Take the lead in resolving problems and ensuring efficient execution in the company’s best interest
- High Responsibility in assessing any document claim submission meets standard of regulations, best practice and proper documentation prior submitted to Insurance Company
- Follow procedure and working instructor, as well as ensure the claim team follows the procedure for the organization's best interest
- Be responsible for day-to-day operation claim officers’ activities in terms of handling claim document submission as well as pending claims
- Conduct and provide valuable insights on the claim performance report on a biweekly basis
- Have an ownership and responsible person as center of contact between client, Igloo & Insurance company to provide updates
- Bachelors Degree preferable in Industrial Engineering / Management Business/ Management Insurance
- 5 years of experience in the Insurance industry, preferably in Non-Life or General Insurance
- Intermediate level experience of Claim processes in General / Health / Life Insurance / Brokerage industry
- Good to have: General / Health / Life Insurance / Brokerage Certification
- Strong interpersonal skills and ability to quickly build credibility with new business partners
- High energy and driven to meet sales targets
- Adaptable and able to work independently and under pressure
