Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan minimal SMA/SMK/Sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Penempatan : Balikpapan, Sangatta, Muara Teweh, Samarinda, Kutai dan area Kalimantan lainnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Deskripsi Pekerjaan:

• Melakukan pengawasan pengendalian hama sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan.
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

1. Lulusan SMA/K/sederajat/Diploma/S1
2. Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
3. Service oriented
4. Memiliki SIM C / SIM A
5. Penempatan : Manado, Bitung, Minahasa, Ternate
6. Bersedia rotasi daerah

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Willing to work at East Jakarta

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

About the job

Leveraging our client operations by monitor, evaluate, and identify strategies to optimize processes, services, systems, and analysis. Provide responsive Incident Management support to minimize business disruptions.

What you will do:

• Willing to work shifts in Central Jakarta
• Monitoring Event Management in the Network Security Devices
• Covers support activities of Incident Management on the Network Security Infrastructure
• Performing root cause analysis of incidents on the Network Security Infrastructure
• Change management on the Network Security Infrastructure and Reporting of change activities
• Knowledge Management to analyze trends in the utilization of security and network devices & Reporting on the Network Security Infrastructure
• Inventory Management for Network Security Infrastructure
• Providing on-site assistance, corrective maintenance, preventive maintenance, and proactive maintenance
• Creating Reports from the process of presenting the overall results of IT Service Management activities related to the maintenance of Network Security

What you need:

Minimum Diploma Degree in Informatics Engineering, Electrical Engineering or Equivalent

Have a knowledge of information security and Network is mandatory

Have an understanding of firewalls, routers, switches, an various system concept is mandatory

Have an experience of network security product

Having Network Security Product certification / Network Security Professional certification

Having knowledge of IT security framework and standard such a CIS or COBIT is point plus.

Have excellent work ethics, communication.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we continue to expand our presence in Indonesia, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a Lead mobile engineer, react native, you will play a pivotal role in shaping the technological landscape of our innovative projects. Collaborating with cross-functional teams, you'll be responsible for designing, developing, and implementing robust software solutions that drive our success.

Job Description:

We are looking for a talented and experienced Lead Mobile Engineer specializing in React Native to lead our mobile development team. As the Lead Mobile Engineer, you will play a key role in driving the technical direction, architecture, and development of our mobile applications. You will work closely with cross-functional teams to deliver high-quality software solutions that meet our business objectives.

Responsibilities:

• Lead and mentor a team of mobile developers, providing technical guidance and support throughout the development lifecycle.
• Architect, design, and implement complex mobile applications using React Native framework.
• Collaborate with product managers, designers, and other stakeholders to define requirements and project scopes.
• Drive innovation and continuous improvement in mobile development processes and technologies.
• Ensure the performance, scalability, and reliability of mobile applications.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Identify technical debt and implement strategies for refactoring and code optimization.
• Stay updated on emerging technologies and industry trends, and advocate for their adoption when appropriate.
• Act as a subject matter expert on mobile development, providing insights and recommendations to senior leadership.

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience as a Lead Mobile Engineer or similar leadership role.
• Strong expertise in mobile application development using React Native.
• In-depth knowledge of JavaScript, TypeScript, and ES6+ syntax.
• Experience with state management libraries such as Redux or MobX.
• Solid understanding of mobile UI/UX principles and best practices.
• Familiarity with RESTful APIs and GraphQL.
• Experience with CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving and debugging skills.
• Strong communication and interpersonal abilities.
• Ability to thrive in a fast-paced, collaborative environment.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Subsidized insurance coverage for medical and life insurance
• Great lifestyle - free weekly lunch and many more
• Hybrid working arrangement

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we continue to expand our presence in Indonesia, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a Senior mobile engineer, flutter, you will play a pivotal role in shaping the technological landscape of our innovative projects. Collaborating with cross-functional teams, you'll be responsible for designing, developing, and implementing robust software solutions that drive our success.

Job Description:

We are seeking an experienced Senior Mobile Engineer specializing in Flutter to lead our mobile development efforts. As a Senior Mobile Engineer, you will play a key role in designing, developing, and maintaining high-quality mobile applications using Flutter framework. You will lead a team of developers, providing technical guidance and mentorship to ensure the successful delivery of projects.

Responsibilities:

• Lead the development of mobile applications for iOS and Android platforms using Flutter framework.
• Architect and design scalable and maintainable mobile solutions that meet business requirements.
• Collaborate with cross-functional teams including product managers, designers, and backend engineers to define project scopes and requirements.
• Mentor junior developers, providing technical guidance, code reviews, and feedback.
• Ensure the performance, reliability, and security of mobile applications.
• Stay updated on Flutter updates, new features, and best practices, and advocate for their adoption within the team.
• Continuously identify areas for process improvement and implement solutions to enhance development efficiency.
• Troubleshoot and debug issues reported by users or testers, and provide timely resolutions.
• Collaborate with QA engineers to ensure thorough testing and quality assurance of mobile applications.
• Contribute to the technical roadmap and architecture decisions for mobile development projects

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in mobile application development with a strong focus on Flutter.
• Extensive knowledge of Dart programming language and Flutter framework.
• Demonstrated expertise in architecting and designing complex mobile applications.
• Strong understanding of mobile UI/UX design principles and best practices.
• Experience with state management solutions such as Provider, Bloc, or Riverpod.
• Knowledge of RESTful APIs and asynchronous programming.
• Solid understanding of mobile app architecture patterns such as MVVM or MVC.
• Excellent problem-solving and debugging skills.
• Strong leadership, communication, and collaboration abilities.
• Ability to thrive in a fast-paced, agile development environment.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Subsidized insurance coverage for medical and life insurance
• Great lifestyle - free weekly lunch and many more
• Hybrid working arrangement

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we continue to expand our presence in Indonesia, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a React Native Engineer, you will play a pivotal role in shaping the technological landscape of our innovative projects. Collaborating with cross-functional teams, you'll be responsible for designing, developing, and implementing robust software solutions that drive our success.

Job description:

We are seeking a talented React Native Engineer to join our dynamic team. As a React Native Engineer, you will be responsible for developing and maintaining mobile applications using React Native framework. You will collaborate closely with our product development and design teams to deliver high-quality software solutions.

Responsibilities:

• Develop mobile applications for iOS and Android platforms using React Native framework.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and fix bugs, as well as improve application performance.
• Maintain code integrity and organization.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Participate in code reviews and provide constructive feedback to team members.

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in developing mobile applications using React Native.
• Strong proficiency in JavaScript, TypeScript, and ES6+ syntax.
• Familiarity with RESTful APIs and GraphQL.
• Experience with state management libraries such as Redux or MobX.
• Understanding of mobile UI/UX principles and best practices.
• Knowledge of mobile app deployment processes for both iOS and Android platforms.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration abilities.
• Ability to work independently and in a team environment.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Subsidized insurance coverage for medical and life insurance
• Great lifestyle - free weekly lunch and many more
• Hybrid working arrangement

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we continue to expand our presence in Indonesia, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a Flutter engineer, mobile, you will play a pivotal role in shaping the technological landscape of our innovative projects. Collaborating with cross-functional teams, you'll be responsible for designing, developing, and implementing robust software solutions that drive our success.

Job Description:

We are seeking a skilled Flutter Engineer to join our mobile development team. As a Flutter Engineer, you will be responsible for building and maintaining mobile applications using the Flutter framework. You will work closely with our design and product teams to deliver intuitive and engaging user experiences across multiple platforms.

Responsibilities:

• Develop mobile applications for iOS and Android platforms using the Flutter framework.
• Collaborate with designers and product managers to translate UI/UX designs into functional applications.
• Implement custom widgets and UI components to create visually appealing interfaces.
• Optimize application performance for maximum speed and scalability.
• Integrate with backend services and APIs to fetch and update data.
• Conduct code reviews and provide feedback to team members to ensure code quality and consistency.
• Stay updated on Flutter updates, new features, and best practices.
• Troubleshoot and debug issues reported by users or testers.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in mobile application development using Flutter.
• Strong understanding of Dart programming language.
• Experience with state management solutions such as Provider, Bloc, or Riverpod.
• Knowledge of mobile UI/UX design principles and best practices.
• Familiarity with RESTful APIs and asynchronous programming.
• Solid understanding of mobile app architecture patterns such as MVVM or MVC.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration abilities.
• Ability to work independently and in a team environment.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Subsidized insurance coverage for medical and life insurance
• Great lifestyle - free weekly lunch and many more
• Hybrid working arrangement

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Laki-laki
• Lulusan SMA/K/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Bersedia penempatan di BALI

• Gaji Pokok
• Tunjangan
• Insentif
• Kos Allowance

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

As we continue to expand our presence in Indonesia, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a Backend engineer, mobile, you will play a pivotal role in shaping the technological landscape of our innovative projects. Collaborating with cross-functional teams, you'll be responsible for designing, developing, and implementing robust software solutions that drive our success.

Job Description:

We are seeking a talented Backend Engineer specializing in mobile development to join our dynamic team. As a Backend Engineer, Mobile, you will be responsible for designing, implementing, and maintaining server-side components and APIs that power our mobile applications. You will collaborate closely with our frontend and mobile development teams to deliver seamless user experiences.

Responsibilities:

• Design and develop scalable and secure backend systems and APIs to support mobile applications.
• Collaborate with frontend and mobile engineers to define API requirements and specifications.
• Implement authentication, authorization, and data storage solutions for mobile applications.
• Optimize backend performance and reliability to ensure a smooth user experience.
• Integrate third-party services and APIs as needed to enhance mobile app functionality.
• Conduct code reviews and provide constructive feedback to team members.
• Write clear and maintainable code following coding standards and best practices.
• Work closely with product managers and designers to understand requirements and translate them into technical solutions.
• Stay updated on emerging technologies and industry trends relevant to backend development

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience as a Backend Engineer, preferably with a focus on mobile development.
• Proficiency in at least one backend programming language such as Python, Node.js, or Java.
• Strong understanding of RESTful API design principles and best practices.
• Experience with database technologies such as SQL (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis).
• Familiarity with cloud platforms such as AWS, Google Cloud Platform, or Azure.
• Knowledge of authentication and authorization mechanisms such as OAuth, JWT, and OAuth2.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.
• Ability to work independently and in a team environment.

• Be at the forefront at tackling the hardest problems within the insurance industry
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Subsidized insurance coverage for medical and life insurance
• Great lifestyle - free weekly lunch and many more
• Hybrid working arrangement

At Kartu Prakerja, we are seeking a skilled QA Engineer to join our team. As a QA Engineer, you will play a crucial role in ensuring the quality and reliability of our systems and applications. You will work closely with our software engineering team to design and execute test plans, identify and report bugs, and ensure the overall functionality and performance of our products.

Responsibilities:

• Develop and implement test strategies, plans, and procedures
• Create and execute testing scripts and scenarios
• Identify, record, and track bugs and issues
• Collaborate with cross-functional teams to analyze and resolve quality issues
• Perform manual and automated testing as necessary
• Stay up-to-date with industry best practices and tools

• Bachelor's degree in Computer Science or a related field
• Previous experience as a QA Engineer or similar role (Min 2 Years)
• Strong knowledge and understanding of software QA methodologies, tools, and processes
• Proficiency in SQL
• Proficiency in API testing with Postman or similar tools is highly desirable.
• Experience with manual and automated testing
• Familiarity with bug-tracking systems and version-control tools
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Good communication and collaboration abilities

Working with the biggest Innovation Public Services in Indonesia

Working on the product used by 100 Millions of people in Indonesia from 514 city and district

For more about our output, outcome, and impact of Kartu Prakerja here

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C, disenangi memiliki SIM A
• Penempatan : Banyuwangi dan Sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Role and Responsibilities:

1. Perform Technical Support & Customer Care Activities

• Repair, installation, calibration, commissioning and after sales maintenance service to the customer
• Ensure timely execution of job assignments and comply with all documentation requirements for repairs & service activities
• Escalate repair issues to factory / Service Manager when necessary.
• To report systemic quality issues encountered
• To ensure that service KPI and customer satisfaction objectives are achieved.

2. Administrative / Ticketing System

• Work closely with service administrators to provide service quotations / technical documentations.
• Ensure tickets /service orders are promptly updated / completed to reflect current work status
• Maintaining company property, like standard tools, special tools and meters

3. Perform Technical Supports to Sales Team:

• Technical support function at demo and exhibition
• Functional / pre-delivery test checks

4. Operations:

• To ensure good customer interactions at all touch points to achieve customer satisfaction.
• To always present the company favorably

5. Collaboration:

• To work with sales, applications and ensure quality demonstrations, seminars and workshops are carried out as planned.
• Any other duties & responsibilities as assigned by the management.

Requirements:

1. Education / Professional Certification

• Degree in Electro medics/electro Bio Medic, electrical or mechanical engineering or any related field

2. Experience

• At least 2 to 3 years’ experience in related field (medical equipment technical support)
• Good IT knowledge (computer hardware/operating system, networking)
• Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable.
• Experience handling customer feedback, complaints, and dissatisfaction
• Must possess excellent teamwork and interpersonal skills.

3. Knowledge / Skills / Other characteristics

• Good troubleshooting skills in Electronics / IT & Mechanical hardware.
• Excellent IT knowledge in computer software and hardware, operating system, disk backup software (especially with networking is a must) and service report application.
• Good command of spoken and written English
• Pleasant personality, proactive mindset
• Self-driven, results & customer orientated.
• Able to work independently and as well as an active team player
• Willing to travel when required.

Your ZEISS Recruiting Team:

The APAC Solution Delivery team is a customer facing technical arm for the field sales team interfacing with Enterprise customers and internal Product and Engineering teams. We are a customer-centric team developing innovative solutions for our customers by bringing our business and technical skills together. We are looking for a motivated technologist who is passionate about establishing innovative technologies in today's industries.

Responsibilities

• Work along-side account representatives and clearly communicate TeamViewer’s value proposition for Enterprise use cases.
• Deliver demonstrations of TeamViewer software solutions to customers and conduct training courses to our partners.
• Conduct discovery of customer's existing technical landscape with a keen eye to uncover their pain points, understand their requirements and propose solutions and services solving their needs.
• Have a keen eye for identifying different use cases applicable for TeamViewer solutions for the customer.
• Review and discuss solution’s technical architectures with customers and be their trusted technical advisor offering deep product expertise.
• Prepare responses to questionnaires and tenders from customers, working closely with TeamViewer's Product and Engineering teams.
• Work with our Professional Services team to properly scope requirements and schedules in proposals to clients.
• Represent TeamViewer at international events.
• Work with our Project Engineering Team to develop level-of-effort estimates to tailor deployments to meet customer requirements.
• Attend webinars and trade shows to showcase TeamViewer’s Augmented Reality solutions.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at Bandung HD Branch
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia kerja shifting & bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C; disukai apabila memiliki SIM A juga
• Penempatan : Palembang

• Gaji Pokok
• Tunjangan
• Insentif

Main Function :

Responsible for the end-to-end development and deployment of AI models and applications, ensuring high-quality standards to deliver exceptional AI-driven products.

Qualifications :

• Bachelor's degree in engineering, computer science, or a related field.
• Proven track record in software design and the development of customer-oriented AI platforms.
• Minimum of 3 years of relevant experience as a Software Engineer, with a focus on AI development.
• Demonstrated expertise in at least 2 AI project portfolios.
• Strong hands-on experience with AI technologies, including machine learning frameworks and tools.
• Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.

1. Design and implement scalable AI solutions, enhancing products and services with a significant impact on customer experience, efficiency, and risk reduction.
2. Collaborate closely with cross-functional teams, including Product, Design, Business, and Marketing, to bring AI-driven products to market.
3. Ensure the code quality of AI models through comprehensive testing strategies.
4. Thrive in a fast-paced environment and demonstrate proficiency in agile system development processes.
5. Build, cultivate, and lead engineering teams to deliver high-quality AI software, aligning with strategic goals.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia kerja shifting & bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C; disukai apabila memiliki SIM A juga
• Penempatan : Pekanbaru

• Gaji Pokok
• Tunjangan
• Insentif

• Design, implement, and manage our vehicle management system and the app
• Develop and maintain infrastructure as code using Terraform
• Operate the GitOps pipelines using ArgoCD.
• Collaborate with product owner to prioritize the work and maximize the impact
• Troubleshoot and resolve product issues
• Implement monitoring and alerting solutions to ensure system reliability and performance

• Strong proficiency in one of the following programming languages, Kotlin/Java/Golang
• Experience designing and implementing scalable and highly available backend system
• Familiarity with microservices architecture and distributed systems
• Strong problem-solving and troubleshooting skills
• Excellent communication and collaboration abilities

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us if you change your mind at any time in relation to the consent you have provided.

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Memastikan keluhan pelanggan dapat ditanggapi dalam waktu yang telah ditentukan
• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Laki-laki
• Lulusan SMA/K/sederajat disukai yang sudah berpengalaman
• Memiliki pengetahuan tentang pest control
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Bersedia bekerja untuk penempatan Dumai

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Are you a Tech graduate that is fluent in English with excellent communication skills?

Are you keen to join an International Technology focused business that has a footprint across the globe?

Are you keen to join a team where you get hands-on training and form part of a learning and development programme?

This could be the start to your career journey, and HAUD would like to be part of it!!

We are searching for dynamic graduates who have completed certifcations or degrees in areas of technology / telecommunication / software development / IT engineering - or perhaps you are just a "tech guru" and you are want to work for a leading tech company.

This opportunity is in the Service Delivery Centre as a Service Delivery Agent. In this role you will be tasked with ensuring proper monitoring control and reporting of HAUD’s customers’ traffic. The main purpose of the 24/7 Service Delivery Team is to ensure effectiveness in the solutions and services provided by HAUD and deliver on promised targets and SLAs.

You will benefit from company provided training usually held in its offices in Europe and/or Asia. Such training could be system specific as well as personal development training on technologies as required by the company. You can really boost your skills, gain business experience, improve your comunication skills, all while building your career with HAUD.

Role and Responsibilities

• Perform regular scheduled testing using handphone and computer
• Collect data for analysis and reports
• Create reports using Word and Excel
• Liaise internally with the commercial and technical departments regarding client and system data
• Monitoring and analysis of messaging traffic and rule implementation
• Proactively provide feedback and findings from analyzing data
• To perform shift work duties on a 24x7 basis from Monday to Sunday including public holidays

• Proficiency in spoken and written English (this is an English speaking position)
• Computer literate with excellent knowledge of MS applications, particularly MS Excel
• Previous experience in business operations/customer service or support role will be considered an asset
• Knowledge of the telecommunication industry will also be considered an asset
• Able to perform shift work duties 24x7 Monday to Sunday and public holidays and field work whenever necessary
• Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things

• Annual Performance Bonus (based on company and individual KPIs)
• Private Medical Insurance
• Travel Allowance
• Wellbeing Allowance
• Learning and Development Program
• Staff recognition and career growth
• Shift working model (Jakarta)
• International and multi-cultural working environment
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organization with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programs, providing room for internal promotion and longevity.

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage